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danielle bensimon
Selling for 15+ years
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SHIFT MANAGER / TEAM LEADER (FRONT OF HOUSE)Fast-Casual Restaurant | Cape Town [ Urgent ]We are looking for a strong, hands-on Shift Manager to lead service and manage the front-of-house team during daily operations while .This role is responsible for running shifts efficiently, maintaining standards, and acting as the direct communication link between the crew and the General Manager.Role PurposeTo ensure every shift runs smoothly, service is fast and friendly, and standards are consistently maintained. You are responsible for leading the team on duty and reporting operational performance to the GM.Key ResponsibilitiesShift LeadershipOpen and close the restaurant according to procedureRun service including drinks during peak periods or when neccessaryManage third party- delivery appsEnsure speed of service targets are metMaintain floor presence throughout the shiftTeam ManagementSupervise and support front-of-house staffAllocate positions and manage break schedulesAddress performance issues immediatelyTrain new team members on service standardsMaintain team morale and accountabilityCommunication Link to GMReport daily sales, staff issues, and service challengesCommunicate stock shortages or operational problemsProvide feedback on team performanceEscalate serious customer complaintsEnsure GM instructions are implemented correctly by the teamCustomer ServiceHandle customer queries and complaints professionallyEnsure cleanliness and presentation standards are upheldMonitor guest experience and intervene where neededOperational ControlOversee cash handling and POS accuracyAssist with stock counts and basic inventory checksEnsure hygiene and safety procedures are followedRequirements1+ years experience in a busy restaurant environmentPrevious supervisory or team leader experienceStrong communication and leadership skillsAbility to stay calm under pressureStrong sense of responsibility and accountabilityMust be available on weekends and evenings Standard shifts 10:00-22:00 - Max 60 hrs per weekLegally allowed to work in RSAAvailable immediatelyThis position requires someone who leads by example, communicates clearly, and takes ownership of their shift.To apply, please send your CV with a short motivation. daniellebensimon@gmail.com Only shortlisted candidates will be contacted.
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