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We are seeking a highly professional, experienced, and customer-focused Spa Front Desk Manager to oversee the daily operations of our reception area and ensure an exceptional client experience. The ideal candidate will be a strong leader with a passion for wellness, excellent organizational skills, and the ability to drive both service excellence and revenue growth.
Key Responsibilities
Front Desk Operations
Manage all front desk activities including bookings, check-ins, and check-outs
Ensure smooth daily operations and efficient client flow
Oversee appointment scheduling and therapist allocation
Maintain a clean, welcoming, and professional reception environment
Client Experience
Deliver outstanding customer service at all times
Handle client inquiries, concerns, and complaints professionally and efficiently
Build strong relationships with clients to encourage loyalty and repeat bookings
Ensure a seamless and memorable client journey from arrival to departure
Team Leadership
Supervise, train, and manage front desk staff
Create and manage staff schedules and shift planning
Monitor team performance and ensure high service standards are maintained
Provide ongoing coaching and support to improve team productivity
Sales & Revenue Growth
Drive bookings, rebookings, and upselling of spa treatments and retail products
Implement and manage promotions, referrals, and client retention strategies
Monitor daily sales performance and identify opportunities for growth
Administration & Reporting
Handle cash management, payments, and daily reconciliations
Maintain accurate client records and booking systems
Prepare daily, weekly, and monthly reports on bookings and revenue
Ensure compliance with company policies and procedures
Minimum Requirements
Minimum 5 years experience in a front desk or reception management role (spa, wellness, hospitality, or similar environment)
Proven experience in team leadership and staff management
Strong background in customer service and client relations
Experience with booking systems and point-of-sale systems
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional appearance and demeanor
Key Competencies
Leadership and accountability
Problem-solving and decision-making
Attention to detail
Sales-driven mindset
Ability to work under pressure in a fast-paced environment
What We Offer
A professional and supportive work environment
Opportunity for growth within a wellness-focused brand
Competitive salary based on experience
Performance-based incentives (if applicable)
17d
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