Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
1
GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
3d
1
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
3d
1
SavedSave
Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed. Responsibilities: Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applicationsTo diagnose and resolve hardware related issues on Desktops and LaptopsManage and update assigned service calls via a Service Desk Software solutionAssist with audio-visual and technical requirements for meetings and presentationsAssist with Change and Release management activities (application testing, software delivery)Maintain a shared knowledge base and engage in formal and informal knowledge transferAssist with the investigation of new technology, hardware and softwareAdhere to company processes and procedures including relevant documentationQualifications and Experience required: IT qualification/background (A+, N+, MCP)4 -6 years’ experience in an IT user support role within a professional services environmentMust have working knowledge of Desktop/laptop hardware, multifunction printers, networkingMust be able to work after hours, when required (on a shift basis)Knowledge of and experience in supporting Information sources and trading systems highly advantageousA comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data and voice), operating systems, remote connectivity, platforms and configurationsExperience of device support (including mobile devices)Extensive experience working as a technical team member within a busy and complex IT organisation Technical Competencies required: Computer installation and repairs: Knowledge of computer hardware and devices, the ability to install and maintain them including capacity, configuration, optimization and performanceReporting and Administration: Conduct efficient reporting and administration. The ability to access information from databases and prepare reportsServices knowledge: Knowledge of the products and services required to operate the business, as well as how a particular function, product and/or service relates to that industryTechnologies: Knowledgeable of the different types of technologies that can be utilized to support business requirementsProblem Tracking Tool: Application and use of monitoring tools to ensure the resolution of logged problems Behavioural – Dependent Contributor Communicate effectivelyDecision qualityAction orientatedOptimises work processes Core competencies –
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1NDAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204882&xid=1108_55402
2y
1
SavedSave
Job Summary Purpose of the role: A new vacancy (Full-time) for an Administrative Assistant & Front Desk Manager Position has become available and will be based at home with weekly visits to site. This person is required to assist with a wide variety of administrative duties to facilitate and manage daily operations and grow the business to different implementation strategies. Main duties will include but will not be limited to: Manage booking sites Manage incoming bookings and requests Manage & communicate with guests Assist guests with any concerns and questions Manage housekeeping Administrative tasks Manage accounts Implement growth strategies to grow business Site visits Review, edit and format draft and finalized materials ensuring completeness. Preparation & presentation of relevant reports Asset management Finance management Other duties as assigned Qualifications skills and experience: Grade 12/Matric Relevant tertiary qualification (any Admin Qualification, Business/ Office Admin, Hospitality/ Tourism Management etc) At least 1 years prior administrative/secretarial experience PC literate (Excel, Word, Outlook, SAP literate a distinct advantage) Candidate must have their own smart phone, laptop and internet source when applying for this position. Please email this side
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3NjkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199788&xid=1109_77690
2y
1
SavedSave
We are searching for a diligent candidate who is self-motivated, pays attention to detail and has good communication skills with a passion for technology. The Job will entail hardware and software desktop support for a software development company in the pharmaceutical industry.
*Duties and Responsibilities: *
*
* Supporting staff with general everyday IT queries.
* User account queries and password resets.
* Email account creation and support.
* Desktop/laptop hardware setup and troubleshooting.
* Desktop/laptop software installations and troubleshooting.
* Mobile device setup and troubleshooting.
* Basic network support and troubleshooting.
* Collecting, configuring, and installing new IT equipment.
* Assisting senior network administrator with major projects that could include weekend work.
*Desired Experience and Qualifications*
*
* Matric Certificate.
* 1 - 2 years of experience as a help desk technician or similar role.
* A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
* Valid drivers license and reliable vehicle.
* Reliable internet connection and computer for remote work.
* Good attention to detail and ability to show initiative.
* Willing to work flexibly and with enthusiasm.
* Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.
Previous experience with the technologies below would also be beneficial:
*
* Office 365
* Microsoft windows server and virtualization technologies.
* Spiceworks or other help desk/ticketing software
A successful candidate will also gain exposure to and on the job training with the following:
*
* Firewall Technologies.
* Microsoft Windows Server.
* Virtualization technologies.
* Webhosting and datacentres.
* Microsoft Azure and Office 365 administration.
* Security frameworks and IT governance.
R 14 000/month
*Desired Experience and Qualifications*
*
* Matric Certificate.
* 1 - 2 years of experience as a help desk technician or similar role.
* A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
* Valid drivers license and reliable vehicle.
* Reliable internet connection and computer for remote work.
* Good attention to detail and ability to show initiative.
* Willing to work flexibly and with enthusiasm.
* Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.
Previous experience with the technologies below would also be beneficial:
*
* Office 365
* Microsoft windows server and virtualization technologies.
* Spiceworks or other help desk/ticketing software
A successful c
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI5MTZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134696&xid=1555_2916
2y
1
SavedSave
Our client in the IT industry is looking for an experienced and vibrant Wintel System Administrator to join their dynamic team in Woodmead, Johannesburg. PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS: • 4+ years working experience in a similar role in a large-scale organization/environment.• Expertise in Windows Server, 2012 and 2016.• Expertise in Active Directory, including ADFS and Azure AD• Knowledge of VMware and other virtualization technologies such as Hyper-V.• Knowledge of PowerShell DSC, batch, VB, WSH, PERL.• Good understanding of Internet technologies and concepts such as DNS, TCP/UDP, HTTP, SMTP, FTP.• Knowledge of storage technologies such as DFS, RAID, SAN, and NAS.• Microsoft Certified Systems Engineer or Enterprise Administrator on Windows Server 2008 or equivalent certification.MAIN RESPONSIBILITIES: • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly• Monitor datacentre health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed• Perform routine/scheduled audits of the systems, including all backup
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MzQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189363&xid=1109_74343
2y
1
SavedSave
Qualifications: Applicable degree/diplomaITILExcellent verbal and written communication and presentation skills5 years relevant experience within an IT Support environment, of which: 2 years experience within a networking support, software and hardware support environment, and1 year experience within a call centre or service desk environment (Advantageous) Key Performance Areas (KPAs) Provide First Level Support and Diagnostics Relating to Various PC/Workstation Requirements and Other Relevant Queries.Answer support queries either onsite, telephonically or via emailAnalyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application (Assign to the correct resolver group if unable to resolve the problem).Provide physical first level support and diagnostics, assisting second Level Experts and third Level ExpertsAdminister user profiles and access rights.Handle assigned incidents effectively and efficiently.Check that call classification matches the call description.A detailed activity history must be entered into each call.Capture customer requests from varied inbound sources into the call management system.Issue users with a reference number for every incident logged.When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone callUpdate the call at least once a day with all correspondences and actions, to maintain a complete audit trail for future reference.Document in detail the resolutions and fixes used, for that corrective action to be used for future reference.Monitor system resources in order for adequate capacity to be available to meet user requirements. Recommend preventative/corrective action.Troubleshoot and support users in respect of hardware and software.Support users in the use of company authorised software and applications support e.g. MS Office.Assists with installation of printers and general support activities.Maintain planned maintenance schedule of all peripherals e.g. printers and scanners.Provide feedback and recommend action in respect of capacity, lifecycle and cost benefits of equipment.Maintain network diagram and provide desktop Support to all users as required.Maintain all hardware on workstations and deliver first and second line technical support on all workstations within area of service.Co-ordinate, install, set up and complete departmental moves with regards to IT equipment.Conduct swap-out of existing workstations, switches, notebooks, printers, monitors and any other physical component required during service restoration.Upgrade workstations, laptops and other hardware, as required, in line with existing maintenance contracts.Build new workstations, laptops, printers and any other required hardware configuration.Fulfil the role of SDA whilst on a shift rotation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1MzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126125&xid=1109_55323
2y
Successfully Added to List
View and manage your saved ads in your account.