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1
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
4h
1
GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
4h
SavedSave
Introduction Onsite IT support technician that has a good attitude, and who is willing to grow with responsibility for providing IT support services. Duties & Responsibilities His/her job description entails resolving daily support requests from our clients and the ability to be proactive. Run reports and complete daily tasks. Run installations on IT infrastructureAttending to any on-site related queries and more. Daily tasks involve providing technical support to our customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging systemsDocumenting solutions and errors Windows support (End User) - Setup Configure and maintain Windows systemsBeing able to identify issues on software and hardwareWorking on VOIP & Camera systemsConfiguring Network systemsManaging the firewalls, networks and desktop & server environmentsManaging and Maintaining Onsite and Cloud backup infrastructureAdditional ResponsibilitiesHelp with digital projects and automation initiativesCreating and Maintaining IT Documentation to improve future issue resolutionBeing a team player, working with the team to help develop solutions In this role you willComfortable handling high Volume support requests and maintain a professional mannerCreate Tickets and documenting each client support requestKeeping track of open issues until resolvedProvide technical solutionsBe skilled at multitasking while effectively engaging with multiple issues and maintain good customer serviceGood understanding of support request prioritiesHave the willingness to help and solve issues Desired Experience & Qualification Work experience in an IT environment supporting desktops, laptops and printers, or possession of IT degree/diploma or/and continuing education programWork experience in a service/help desk environment Work experience in an on-site environmentExperience with assisting onsite support team remotely when neededKnowledge of Wireless, LAN and Firewall technologiesPossession of advanced knowledge of all Laptop hardware and Desktop types with the ability to assemble and building of desktop computers and laptops as well and maintaining hardware upgrading and troubleshootingUnderstanding of Office applications and Windows OSThe ability to check, assign and attend to unattended tickets in the helpdeskInstallations and managing Anti-virusHaving experience with working on N-Central and platform of products would be a bonusWho you are : Minimum of 3-5 year on-site technical support experienceEducational background (must have A+ N+ Security+)Strong knowledge in the digital spaceFamiliar with MS365 ProductsAbility to thrive and remain positive in a constantly changing environmentHaving knowledge with these areas will help.N-CentralSentinelOneMS365Untangle/ishield FirewallsOffice ApplicationsAutotask Valid driver’s licence required as candidate will be on the road primarilyPlease send your CV to recruitment@laboria-law.co.za
23d
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