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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert
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*Description:*
End User Computing Networking Engineers provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
The Network Engineer focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
*Monitor infrastructure *
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
*Identify problems and errors *
The Network Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
*Ensure resolution of incidents and requests *
They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions.
Where necessary, they escalate requests and exceptions to the 2nd line support team.
They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
*Incident management *
When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing and escalating the support calls. They also provide telephonic support to clients where required.
They update incidents with progress and resolution details.
*Shift management *
Network Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
*Reports *
Network Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current processes an
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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Requirements: 1-2 years experience as an Office Assistant or similar role.Computer literate.Knowledge of the marketing/digital industry.Vibey personality, efficient, energetic, enthusiastic, team player with a can do attitude.Own reliable vehicle. Duties and Responsibilities: Preparation for meetings and events, including assistance with booking venues, ordering catering, any preparation work for presentations (typing etc).Gift ordering for clients.Typing cost estimates, quotes and where required briefing documents.Assistance with general office admin new joiner entry cards, desk set up etc.Printing and preparation of meeting notes and post meeting minutes.Managing the kitchen including ordering and re-stocking of items for the fridge and pantry cupboard (tea, coffee, waters etc).Copying and filing.Collecting items where required.Packing and coordinating prize distribution including courier where required.
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*Reference: DBN001841-KA-1*
Office assistant required to join a Digital Solutions Company, based in Durban. The role will report to the MD and the Business Development Director.
*Requirements:*
* 1-2 years experience as an Office Assistant or similar role.
* Computer literate.
* Knowledge of the marketing/digital industry.
* Vibey personality, efficient, energetic, enthusiastic, team player with a ‘can do’ attitude.
* Own reliable vehicle.
*Duties and Responsibilities:*
* Preparation for meetings and events, including assistance with booking venues, ordering catering, any preparation work for presentations (typing etc).
* Gift ordering for clients.
* Typing cost estimates, quotes and where required briefing documents.
* Assistance with general office admin – new joiner entry cards, desk set up etc.
* Printing and preparation of meeting notes and post meeting minutes.
* Managing the ‘kitchen’ including ordering and re-stocking of items for the fridge and pantry cupboard (tea, coffee, waters etc).
* Copying and filing.
* Collecting items where required.
* Packing and coordinating prize distribution including courier where required.
Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website, (www.talentedrecruitment.co.za)(http://www.talentedrecruitment.co.za/) should you wish to keep abreast with our active roles.
*IMPORTANT NOTICE*
*By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:*
*I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).*
R
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Requirements: 1-2 years experience as an Office Assistant or similar role.Computer literate.Knowledge of the marketing/digital industry.Vibey personality, efficient, energetic, enthusiastic, team player with a can do attitude.Own reliable vehicle. Duties and Responsibilities: Preparation for meetings and events, including assistance with booking venues, ordering catering, any preparation work for presentations (typing etc).Gift ordering for clients.Typing cost estimates, quotes and where required briefing documents.Assistance with general office admin new joiner entry cards, desk set up etc.Printing and preparation of meeting notes and post meeting minutes.Managing the kitchen including ordering and re-stocking of items for the fridge and pantry cupboard (tea, coffee, waters etc).Copying and filing.Collecting items where required.Packing and coordinating prize distribution including courier where required.
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Imports & Export Documentation Supervisor Durban KwaZulu NatalOur Freight client in Durban is looking for a Exports & Imports Document Supervisor with 5 years Freight experience in Ships Agency required for this shipping line. Supervise 3 Documentation clerksExperience in Supervising the process of shipping documents & requirements, authorise manifest correctors, liaise with port of discharge, trade desks and client services regarding rates as well as assist with cross-trade functions.Good communicator, flexibility to work overtime when necessary at short notice and ability to deal with people at all levels
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NjE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187833&xid=1266_49617
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Purpose of the Job Responsible for greeting members and delivering exceptional customer service assistance. Key Performance Areas include: Answering telephonesCustomer service drivenEfficiently assisting & resolving queriesGreeting & accessing membersProvide members with a positive first impressionResponsible for ensuring reception effectively & efficiently controlledSuperior communication skills Experience and Competencies Required Basic PC literacyDisplay friendly and efficient qualities that reflect the Planet Fitness wayFlexi hours / shiftPossess high level energy levelsPrevious experience within a front desk or welcome desk position is an added advantageHave reliable transport
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Were seeking an *immediately available (unemployed)* and experienced *IT Service Desk Manager* with an *ITIL Foundation* certificate, for a *Contract Role* in the *Durban area*, to ensure continuity and high quality of service to customers.
This role is in the Telecommunications / Cellular / Mobile sector and this experience is essential.
Applicants *MUST BE AVAILABLE IMMEDIATELY* - applicants with a notice period cannot be considered, due to the urgency in filling this this vacancy.
* Ensure continuity and quality of service to enterprise business unit high net worth customers.
* Escalation management for internal stakeholder in relation to service optimisation and improvement.
* Customer name/address changes (bill to, ship to, registered office) contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
* Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
* Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals.
* Manage operational governance with client, including governance contacts.
* Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).
* Matric.
* Minimum 3 - 5 years Customer Service Management.
* Minimum 5 years in Telecommunication industry
* *ITIL foundation certificate.*
* *Network and Product training.*
* Advantageous CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS.
* *MUST BE AVAILABLE IMMEDIATELY - applicants with a notice period cannot be considered, due to the urgent nature of this vacancy.*
* *Salary : R176 per hour*
* *Contract : 6 - 12 Months*
* Matric.
* Minimum 3 - 5 years Customer Service Management.
* Minimum 5 years in Telecommunication industry
* *ITIL foundation certificate.*
* *Network and Product training.*
* Advantageous CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS.
* *MUST BE AVAILABLE IMMEDIATELY - applicants with a notice period cannot be considered, due to the urgent nature of this vacancy.*
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Basic Salary: R7 500 - R9 000 with commissionArea: Umhlanga KZN RegionalDescription:Are you experience with ESP, and enjoy managing a Spa from the Front. Are you wanting to move up into possible management. The we need you as part of our team. I am looking for a DYNAMIC and STRONG person that can work effectively on ESP to secure bookings and communicate with the staff.Front Desk Coordination and General Admin skills will be a requirement.If you are a therapist, you will be able to perform treatments from time to time. Requirements:2 year Beauty Diploma preferably CIDESCO, SAAHSP and/or ITEC2 3 years spa experience an advantageESP is advantageous for this positionGood Computer literacyOrganised and strong administration skillsMature and responsiblePassionate and target drivenWell-groomed to present the brandStrong verbal and written communicationGreat retail track record is essential for this positionFlexible and available to work 13-15 late shifts per month (11-8)Shifts: 07:30-16:30/ 8-5/ 9-6/ 10-7/ 11-8One off weekend per month.Market related basic salary, commission and performance incentives.Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wrapsStarting date: Immediately
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The Hospitality Systems Consultant is required to install, maintain and support the products assigned to him/her employees and management.Primary Responsibilities for the RoleMeet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…).Employees in branches outside Johannesburg are to hold a telephonic meeting with the Project Manager, and further communicate with the Project Manager via electronic mail or fax.Travel to clients’ sites.Install the assigned products to the requirements and satisfaction of the client and Management.If assigned to be Project Leader, the Software Technician will co-ordinate all aspects of the installation as required.The HSC will ensure that, to the best of his/her ability, the project will be completed within schedule.Conduct an exit meeting with the client, during which the sign-off documentation is completed.Be able to liaise with clients and manage the installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site.The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.The HSC will bring a copy of the clients’ latest database back to the office. All client databases are to be stored on CD in the customer’s file.Hand in all dockets with payment the next day to the administration department. The HSC is also responsible for collection of payment of all unpaid dockets.Any major changes onsite to be communicated to the client in writing.Ensure a signed delivery note is completed on delivery of any system component.Train client, management & staff in accordance with published training standards.Produce training materials as required from time to time.To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.To replace/repair/do changes to the best interest of the client and Micros SA.The HSC presents training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC is required to work the 24hr help desk from time to time. Minimum Qualification and Experience Requirements Matric / Grade 12 / EquivalentMinimum 5 – 7 years management experience within Restaurant industryMicros System knowledge essentialMust be available on 24 Hour standby from time to timeMust be available for duty on the help desk from time to timeAbl
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We pay excellent commission. Its 50% on placements and as an incentive, if you place more than R300k in a quarter, you receive an extra 10% commission on all placements above R300k.You are responsible for some of your own business development, however you are also welcome to assist other recruiters with their positions as well. Currently we have a lot of positions so there is work while you onboard your own clients. Please check our positions on our website. We initially specialized in banking, but we have expanded to IT and other areas. We have a team in Durban as well as consultants in other areas. We do not restrict consultants to working in their residential areas.We do not provide data, airtime or equipment. There is no desk cost. You will have access to PNet, Careers24 and Executive Placements as well as social media sites to source your candidates.It is remote work, it is full time and not freelance. We do not micromanage. We have been working remotely for over a decade.The Watershed team is awesome. Theyre experienced, mature and collaborative. You will enjoy working with us. We have a number of structured meetings and a cohesive team in spite of the fact that not everyone has met each other face to face.We would prefer recruitment experience, however we will consider any application.
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To provide 1st level support to the companys customers, ensuring customer calls are answered promptly and log tickets as per customer’s request/inquiries and are attended to them accordingly until a resolution is achieved.Primary Responsibilities for the RoleProvide excellent service to the users of the Adapt IT Engagement platforms including clients, advisers, and internal employees.Resolving first-line technical software support queries of users of the Adapt Engagement platforms, according to expected standards of service delivery and within agreed SLAs:Displaying excellent verbal and written communication skills.Accurately logging details of the queries as per the defined Incident and Problem management process to enable record keeping and trend analysis of interactions.Escalating complex queries to second-line support when necessary, with the required details to enable further problem analysis.Contributing to a self-managed team environment with a can-do attitude to ensure team goals and service targets are achieved.Striving for first time query resolution within required SLAs and targets.Working with 2nd level support analysts on escalated queries.Identifying opportunities to increase operational efficiency in the Support process.Successfully completing ongoing training required to maintain service excellence.Displaying teamwork and collaborating with team members to maintain operational excellence.Pro-actively providing feedback to Team management where required.Desired Skills, Experience and Qualities:Ability to work under pressureAttention to DetailHigh Customer FocusComplex Incident/Problem-Solving skillsResults-driven and action-orientedExcellent Communication Skills (verbal and written). Education & Qualification BSc (Computer Science or Information Systems) /Bcom (Information Systems)/Diploma in Information TechnologyMinimum 5 years’ working in a service desk environmentITIL Foundation Certified Relevant Skills, Knowledge & Experience Business acumenITIL PrinciplesQuality Assurance and ManagementService Excellence OrientationTelephone etiquetteKnowledge of Oracle SQL would be advantageous.Understand Version Control Systems and ITIL Change Management.Ability to resolve application incidents, service requests and problems quickly and cost-effectively.Experience in Service Management tools. (IVANTI Heat will be advantageous)Experience in IVR systems. Driving Value Actively seeking and implementing opportunities to maximize value in any aspect of the business. Setting a culture of continuously striving for better performanceChallenging the current state in order to seek real improvements Leading People Motivating and developing people to deliver superior results in a responsible manner Building and maintaining effective cul
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Area: Durban Minimum Of 3 Years Experience In Ocean Freight Minimum 5 years experience in clearing and forwarding industry.Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook.Cargowise experience essential. Job Related requirements Person must be organized and be able to manage a desk.Admin skills required to do reports and analysis.Self-Motivated and deadline driven.Able to work under pressure when required.Communicate effectively with colleagues and clients.Team player with positive attitude.Invoicing/revenue/creditors experience .Cargowise experience is essential.Freight forwarding and clearing background is essential. Main purpose of the role Monitor and execution of shipments from receipt of notification of the shipment up and until file closure which entails registering, customs clearance, invoicing, delivery and turn in.Keeping the client informed at all times through effective and proactive communication in terms of updating them with regards to their shipments and any other related queries. Duties and Responsibilities Manage full delivery of service to the client including service delivery of internal services.Client relationship management.Provide the one point contact with the client.Build and maintain client relationships.Determine client satisfaction.Liaising with hauliers, shipping lines and other departments within the organization.Good time management skills are essential elements for this position.Analytical and broad spectrum thinking.Disposition to pay meticulous attention to detail.Customer focused and customer service experience.Ability to work well within a team environment.Willingness to participate in company activities.Monitoring and assisting with meeting metrics of the department.Good understanding of vendors/recons. As well as invoicing and financial aspects.
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