Forwarding Clerk

Area: Durban
Minimum Of 3 Years Experience In Ocean Freight
Minimum 5 years experience in clearing and forwarding industry.
Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook.
Cargowise experience essential.
Job Related requirements
Person must be organized and be able to manage a desk.
Admin skills required to do reports and analysis.
Self-Motivated and deadline driven.
Able to work under pressure when required.
Communicate effectively with colleagues and clients.
Team player with positive attitude.
Invoicing/revenue/creditors experience .
Cargowise experience is essential.
Freight forwarding and clearing background is essential.
Main purpose of the role
Monitor and execution of shipments from receipt of notification of the shipment up and until file closure which entails registering, customs clearance, invoicing, delivery and turn in.
Keeping the client informed at all times through effective and proactive communication in terms of updating them with regards to their shipments and any other related queries.
Duties and Responsibilities
Manage full delivery of service to the client including service delivery of internal services.
Client relationship management.
Provide the one point contact with the client.
Build and maintain client relationships.
Determine client satisfaction.
Liaising with hauliers, shipping lines and other departments within the organization.
Good time management skills are essential elements for this position.
Analytical and broad spectrum thinking.
Disposition to pay meticulous attention to detail.
Customer focused and customer service experience.
Ability to work well within a team environment.
Willingness to participate in company activities.
Monitoring and assisting with meeting metrics of the department.
Good understanding of vendors/recons. As well as invoicing and financial aspects.