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Do you possess a design eye so refined, it might as well be
microscopic? Are alignment issues no match for your keen perception, and can
you bring concepts to life through the art of animation? If so, the Budget
Group wants you on our team!Ideally, you:- Have design experience (Photoshop or Corel Draw)- Have videography experience- Have video editing experience (Premiere Pro or similar)- Have reviewed and structurally edited scripts- Have created storyboards- Have created shot lists- Have basic animation skills (AfterEffects)- Are able to conceptualise animations- Are a leader on the inside and a ray of sunshine
on the outside- Able to handle pressure and know how to deal with team dynamics
Your Role:- Utilise your design experience to identify and correct any
alignment discrepancies.- Conceptualise animations that not only tell a story but
enhance the viewer's experience.
Responsibilities Include:- Thoroughly (…and we mean thoroughly) review storyboards to
ensure a seamless visual narrative.- Examine scripts, shot lists, and stock imagery to guarantee
consistency and relevance.- Enhance animations to effectively convey concepts to the
audience.- Assess initial video drafts, advocating for changes that
elevate the final product.- Uphold the highest standards, ensuring the final versions of
videos are impeccable.
Work Arrangement:- This is a full-time role, 8:30 AM to 5 PM.- Fully remote—work from wherever you call home.
Remuneration:- A competitive salary of R 8,500/month.
Interested in shaping the future of visual storytelling with
us? Send your CV and a compelling motivational letter to
support@budgettranslations.co.za.Let's make magic happen together!
Note: The Budget Group reserves the right to select the
candidate who best fits our vision. If you're ready to bring your unique flair
and expertise to our team, we can't wait to hear from you!
1mo
Century City
Results for team leaders in Jobs in Cape Town
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
3d
1
SavedSave
DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A strategic-thinking Junior – Mid Business Analyst is sought by a dynamic company at the forefront of Intelligent Process Automation (IPA), Digitization and Virtual agents. Your core role will be to effectively manage the gathering and analysis of business requirements from users. You will also be expected to negotiate and agree on business requirements with project sponsors and communicate these to the Development and QA teams, playing a key role in aiding the SPO team to manage projects. The ideal candidate requires a suitable Degree/Diploma with a BA Certification, 2-3 years’ work experience in a similar role, Software Development Life Cycle experience, including Testing methodologies & solid documentation experience and stakeholder management experience in a corporate setting. Must have passed Core Maths in high school. The role is hybrid with at least 2 days expected in office.
DUTIES:
*Analyse & Design new and enhanced business processes –*
* Establish and clarify user requirements and ensure that requirements are accurately specified for projects and change requests.
* Prepare requirements documentation (BRS) and ensure that they are signed-off by the relevant stakeholders.
* Ensure functional specifications are developed to support the business requirements (either developed by this person, or co-ordinate and signoff of these specifications if developed by a vendor).
*Integration with development teams to ensure effective delivery of user requirements -*
* Review and approve system design specifications.
* Ensure that the development team delivers the solutions according to specification.
*Ensure effective testing –*
* Ensure test team understands the full business requirement before handing over to the test team.
* Assist the test team when communicating with external partners and vendors.
* Ensure correct resolution for the defects raised (from opening the defect to closing it).
* Ensure that the critical business scenarios are tested to meet the specifications.
* Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary.
* Ensure effective facilitation of business meetings, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted.
* Provide end-to-end project co-ordination for mini projects (effective co-ordination of resources and activities to meet agreed timelines for the project).
*Provide effective leadership -*
* Build effective and confident relationships with stakeholders (business, ICT and vendors).
* Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement.
* Provide clear and timeous feedback, and effectively manage business expectations.
REQUIRE
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243410&xid=1555_55650
2y
1
SavedSave
Calling skilled and passionate *Back end C# and Xamarin Developers*!
Do you have a passion for invention and self-challenge?
Do you thrive off working with high volumes of data in the ‘deep backend’ with a focus on code optimization?
As part of a leading* *international tech team, you’ll craft sophisticated, large and complex systems operating real-time, big data pipeline processing and intra-processed messaging. As such, you need to be completely comfortable with handling more than one API and have a solid understanding of what is going on ‘under the hood’.
Our client is a *global SaaS *company pioneering* *cloud-based technology* *that’s impacting the world of telematics and data. They consistently strive to innovate and are recognized as a global leader doing just that, enabling an environment where their people can push the boundaries and grow within a collaborative, boundaryless team.
Apply today to find out more!
This is a *hybrid *role, with both remote and office-based requirements, with their Head Office in *Stellenbosch*, Cape Town. Let us know if you require assistance with relocation.
* South African ID or valid Work Permit
* Over 5 years solid C# .Net experience
* Experienced with building applications for iOS, Android, and Windows using Xamarin
* Passionate about all things tech!
* Always looking to learn new and innovative technology
Tech Stack used:
* C#
* .Net Core
* AWS Aurora
* RESTful API
* MS SQL, MySQL
* PostgreSQL
* Apache Kafka
* Redis
* South African ID or valid Work Permit
* Over 5 years solid C# .Net experience
* Experienced with building applications for iOS, Android, and Windows using Xamarin
* Passionate about all things tech!
* Always looking to learn new and innovative technology
Tech Stack used:
* C#
* .Net Core
* AWS Aurora
* RESTful API
* MS SQL, MySQL
* PostgreSQL
* Apache Kafka
* Redis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243394&xid=1555_55617
2y
1
Main Purpose Of Job: To partner with the business to provide learning and organisational development services and solutions, in line with key business strategies and initiatives, in order to advance organisational competence and transform the culture within the organisation. Key Responsibility Areas: Design, develop and implement a variety of developmental and change management initiatives, programmes, tools, and materials.Provide job design services to the business and lead the psychometric assessment service.Develop, enable the implementation of, and maintain assigned (Organisational Development) policies, processes and tools.Manage and co-ordinate a coaching service (internal network and external vendors) to the business.Partner and consult with the HR Business Partners to guide Business Leaders on effective and efficient ways to manage, lead and develop acquired talent and teams.Partner and consult with key stakeholders regarding selection, succession planning and development processes and practices. Required Education Essential Education: Masters’ degree in Industrial / Organisational PsychologyCertified in a range of psychometric assessments (eg. SHL/CEB assessment suite, CPP) Desired Education: Coaching certification (COMENSA/ ICF) Required Experience: Essential Minimum Experience: Minimum 5 years’ experience as an OD/ OE practitioner / psychometrist including organisational development and assessment centres (Psychometric and Behavioural Assessment). Desired Experience: Experience working within a large corporate organisation will be desirable.Experience within the healthcare industry will also be an advantage Required Job Skills and Knowledge: Change leadership and change managementLeadership development theories and approachesLearning and development theories and practiceOrganisation behaviour and organisational developmentOrganisational design methodologies and practiceProject management principles and applicationProvision of internal and external coachingPsychometric and behavioural assessment, including functional skills test design and validationResearch skillsSkills Development, Education and Training & Development legislationTeam and conflict facilitation skills Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MzE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243286&xid=1108_67314
2y
1
SavedSave
A SaaS platform is looking for a HR Business Partner, who will cover the full employee lifecycle, including, talent acquisition, onboarding, employee development, retention, succession planning, rewards and recognition through to employees exiting the business.
In summary, this role is an execution focussed role that interacts with employees, leadership teams and department managers to communicate and guide the organizational HR strategy and in doing so ensure a positive and seamless employee experience that contributes to positive employee retention, performance, communication, change management, and culminates in growing and enabling a learning organisation.
This role will be a key partnership role to leadership and teams across the business that support the company’s global growing and evolving organizational and people needs
HR Partner
* Work with the leadership team to transform business priorities into an HR agenda
* Design, build and implement innovative and relevant initiatives related to human resources, change management, talent management and performance evaluation and reward and recognition
* Provide strategic business partnership and coaching to all employees in relevant business areas to positively impact the motivation, development, and retention of talent
* Work with the Head of People to build out HR programmes and policies that do not exist yet, but which will be important, as we scale
* Serve as the point of contact for employees - navigating the variety of goals and challenges that impact their work experience.
* Actively identify gaps, and deploy impactful people strategies that enable the organization to perform effectively, and scale efficiently as it grows
* Work with teams and leaders on change management, performance management and talent management initiatives.
* Role model the concepts and skills we teach with exceptional commitment to displaying Our Values
Recruitment
* Drive the recruitment process, in partnership with hiring managers, from start to finish, including placing recruitment advertisements to attract suitable candidates for vacancies, analysing CV’s of job applicants, interviewing candidates, providing feedback to unsuccessful candidates, doing reference checks and coordinating offers and contracts of employment.
* Manage and control 3rd party placements and monitor permanent employment requirements.
* Maintain an accurate recruitment database, while organising all placement fees with consultants and maintaining contact with external consultants.
Onboarding and off-boarding
* Help employees with any pertinent questions about policies and procedures, supporting various processes of the employee lifecycle: sick leave, annual leave, maternity and paternity leave, off-boarding and more.
* Manage all onboarding admin related processes end-to-end, including relocation when required, making sure every new employee feels supported and welcome.
* Build relationsh
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NzYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190099&xid=1555_25760
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• ...Job Reference #: 202419
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202422
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202421
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202423
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experi...Job Reference #: 202640
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202647
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202424
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202643
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
3d
1
Our client, a leader within the Financial Services / Wealth Management sector is looking for an experience Para Planner to join their team.
*Job Description:*
The purpose of this position is the preparation of New Business cases for Private Wealth Managers, in line with compliance requirements. This position will report directly to the Onshore New Business Manager.
*Main Duties & Responsibilities:*
* Recording of client meeting minutes and deliverables
* Preparation of financial plans and needs analysis according to internal processes
* Communicate with relevant product providers to request required information
* Complete client onboarding form
* Completing FICA verification process
* Uploading and submission of documents on internal platform
* Manage and execute on various client projects
* Implementing transactions for new and existing clients by interacting with the wealth manager
and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensuring that client files and transactions are fully compliant
* Resolving adhoc client queries
* Client Centric orientation
* Uploading and submission of documents on internal platform
* Manage acute on various client projects for new and existing clients by interacting with the wealth manager and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensure files and transactions are fully compliant
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience (specific case preparation experience) or exposure to Record of Advice, Financial Needs Analysis and industry compliance
* Financial Services product knowledge
* 5 years’ experience (specific case prep experience) advantageous
* Experience in “Elite” advantageous
* Wealth Management or equivalent qualification Preferred
* Certified Financial Planner preferred
*Skills and Competencies*
* Understanding of the financial planning process
* High level of financial industry technical knowledge
* Fully computer literate
* Excellent communication skills (verbal and written)
* Ability to manage own time and workload effectively
* Confidentiality
* Self-managed & pro-active
* Able to thrive in a high pressure, fast-paced environment
* An unquestionable work ethic
* Good judgement
* Highly resourceful team plater
* Ability to meet deadlines
* Stress tolerance and resilience
* Demonstrated proactive approaches to problem-solving with strong decision-making capability
* Attention to detail
* Adaptability
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243038&xid=1555_55214
2y
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Our client, a leader within the Financial Services / Wealth Management sector is looking for an experienced Bookkeeper with Foreign Currency experience to join their team.
*Main Duties & Responsibilities:*
* Processing multiple foreign currency cashbooks
* Processing foreign Petty Cash reconciliations
* Payroll journals
* Weekly commission invoicing
* Quarterly commission invoicing
* Fees invoicing
* Assist with audit queries
* Loading payments
*Minimum Requirements*
Financial Diploma / Qualification
2 - 3 Years’ experience in processing Foreign Currencies
Sage Evolution
*Personal Traits:*
You must be able to work in a fast paced, high volume environment
Diligent
Mature
Dedicated
Quick Learner
*Minimum Requirements*
Financial Diploma / Qualification
2 - 3 Years’ experience in processing Foreign Currencies
Sage Evolution
*Personal Traits:*
You must be able to work in a fast paced, high volume environment
Diligent
Mature
Dedicated
Quick Learner
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243037&xid=1555_55222
2y
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We are seeking to appoint Exam Invigilators to start on 1st June 2022.Fit and healthy retired school teachers and lecturers are encouraged to apply. Post graduate students in Education are also welcome. Your responsibilities would include the following:Supporting students with scribing (if needed)Monitor students to ensure that exam conditions are metSet up and prepare the exam resources for the the exam venuesBe available for the duration of the examsComplete paperwork regarding the collection and return of exam materialsBehavior Attributes: Accuracy, Diligence, Punctuality, Integrity & able to stand and walk around for up to two hours at a timeHalf day and full day rates apply.We are passionate about the transformative impact of education as a catalyst to unlock the best of what people can be, and actively seek ambitious, purpose driven and emerging business leaders who want to take South Africa forward.REQUIREMENTS To be part of our dynamic team, please send a 2 page CV with a motivation letter to lizel.vanbiene@tsiba.ac.zaClosing Date for Applications: 31 May 2022.If not contacted within 14 days after the closing date, please consider your application unsuccessful. For more information please visit https://www.tsiba.ac.za/about/join-our-team/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NTg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242752&xid=1320_16587
2y
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Greek speaking Online Marketing Sales Expert - Cape Town Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies? Are you looking for a new challenge and would you like to work in the sunny and bustling Cape Town, South Africa? This Greek speaking Online Marketing Sales Expert job could be perfect for you!You will support this team in Cape Town, South Africa as an Online Marketing Sales Expert, growing and developing your extensive client base in an innovative and fast paced environment. You will be part of a team of top-class sales professionals. You will drive sustained sales as well as proactively finding new selling opportunities.This is a global leader in outsourcing and supports world-renowned brands recognized for their innovative spirit, products and services. This job will offer you an International career in a multicultural environmentRequirements for this Greek speaking Online Marketing Sales Expert job in Cape Town, South Africa:- Fluent in Greek and English
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5ODI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188533&xid=1266_49827
2y
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Our client, a prestigious metal processing and assembly manufacturing company, seeks to employ a energetic, goal driven, experienced and organized professional Production Manager to assume a Head of Production and Operations of their plant in Cape Town.Please note that this role does have non-negotiable criteria that must be met in order to be considered and assessments will be conducted prior to interviews, specifically experience in metal shaping and processing, with preference to aluminum, pewter and stainless steel ADDITIONAL REQUIREMENTS TO MEET FOR CONSIDERATION: You will have a Degree in Engineering, Supply Chain or Operations Management, coupled with 10+ years experience in the production of fine metal products and at least 5 years at Senior Management level.You will have a solid track record in implementing processes to improve production, reduce waste, improve quality and ensure the morale of the team is positive and motivatedYou will have an above average understanding of assembling metal products, ensuring safety at all times and enforcing the company’s policies and procedures are upheld and reflected in the final productsYou will have an overall understanding of retail planning and supply, having good interpersonal skills to ensure cross functional department relationships are maintained.You will be a natural leader, an achiever of goals and objectives and a problem solver, who motivates the team and communicates effectivelyA working knowledge of ERP system such as Syspro or SAP is essentialA clear criminal and credit record is essential and verifications will be conducted. Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5NDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177401&xid=1108_49489
2y
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Warehouse Manager - Cape TownQualificationWarehouse / Operations certification Reporting to National Head of Logistics • Primarilyaccountable for all stock moving in and out of the warehouse (discrepanciesetc)• Ensuring correct warehouse processesare followed by all warehouse staff (according to company standard operatingprocedures)• Overseeingthat all stock is picked correctly by warehouse staff• Overseeingof team leaders, drivers and warehouse staff (16 in all)• Ensuringall orders are released before cut off• Ensuringall deliveries and collections are manifested on Winfreight• Ensurefast collection turnaround times• Notifyingmanagement on stock not found on floor vs system• Monitoringof stock levels• Overseeing that trucks are checkedby team leader before leaving premises every time they are despatched• Overseeing of all paperworkpertaining to stock movement e.g. shipment notes, sales return orders, receipts• Telephonicassistance to customers regarding delivery times• Ensuring all air-conditioningstock, compressors and accessories are counted at least once in a 30 day cycle• Ensuringall spares are counted at least once in a 12 month cycle• Ensuringthat the warehouse is neat and orderly at all times SalaryR300k – R360k CTC negForward suitable cvs to ninal@lascom.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5ODA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188512&xid=1266_49806
2y
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