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Our clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis.
Role Description:
The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class customer service.
Responsibilities and Duties:
Collaborate with the logistics team to address and resolve customer escalations, ensuring compliance with company policies and procedures.Proactively identify and contact customers facing logistic issues, which may include delayed orders, missing orders, incorrect orders, or orders marked as delivered but not received.Handle and rectify customer complaints, aiming for a swift resolution to enhance the service experience.Furnish customers with accurate product and service information.Highlight and report any operational or service challenges to the relevant line
Requirements:
At least 1-year customer service experience, with a preference for those in the ecommerce industry.Matric essentialClear Criminal RecordAbility to quickly grasp new information; while training is provided, the role demands swift adaptation to the ever-evolving industry.Proactive, with a knack for suggesting improvements and streamlining the delivery experience.Strong problem-solving capabilities.Articulate communication skills.Proficiency in computer applications.Team-oriented, with an ability to forge strong relations with colleagues.Effective multi-tasking skills.Flexibility in terms of shift availability.Fluent in English; proficiency in a second language is advantageous.
If you meet the requirement please feel to apply.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMTg1MTg2P3NvdXJjZT1ndW10cmVl&jid=1729614&xid=1160185186
2d
1
Our client, an international company focusing on security products and services are seeking an experienced and highly motivated E-commerce Marketing Manager to join their dynamic team.
Responsibilities:
Develop and implement comprehensive marketing strategies for their global web shops, considering the unique characteristics and preferences of various target markets.
Lead and manage the internal marketing team and external suppliers, overseeing SEO, SEA, and other digital marketing tasks to ensure seamless execution of campaigns.
Utilize your deep understanding of marketing tactics for Ecommerce businesses to optimize conversion rates, customer acquisition, and customer retention.
Analyze market trends, customer behavior, and competition to identify growth opportunities and implement data-driven marketing strategies.
Collaborate closely with the product and content teams to ensure alignment of marketing efforts with product launches and promotions.
Monitor and report on key performance indicators (KPIs), providing regular updates on the effectiveness of marketing initiatives and making data-driven recommendations for improvement.
Stay updated with the latest trends and best practices in Ecommerce marketing, sharing knowledge with the team and implementing innovative approaches to enhance marketing efforts.
Implement A/B testing and other optimization techniques to continuously improve marketing performance and user experience.
Work closely with the global sales team to support their efforts with effective marketing materials and campaigns.
Foster a positive and collaborative work environment, serving as a good team player
Requirements and Qualification:
Bachelors degree
Proven experience of 8-10 years in marketing operations, with a significant focus on Ecommerce marketing strategies and tactics.
Deep understanding of SEO, SEA, and digital marketing best practices for Ecommerce businesses.
Excellent leadership skills with the ability to drive and motivate the internal marketing team and external suppliers to achieve marketing goals.
Flexibility to work flexible hours to accommodate the needs of a global role.
A positive attitude, a go-getter approach, and the ability to take initiative and ownership of projects.
Strong analytical skills to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
Experience in managing marketing operations for global web shops will be highly advantageous.
Proficiency in English (additional language skills are a plus).
Additionally, as our E-Commerce business continues to expand, this role has the potential to evolve into a leadership position, with responsibilities encompassing team management and guiding the growth and success of the E-Commerce team.
 This position is based on-site in Paarl, Western Cape. To apply, please send your CV with your salary expectations to hannah@personastaff.co.zaPl
SECTOR: Marketing
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004455/H&source=gumtree
2d
1
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Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the department.
Key Responsibilities:
Responsible for supervising the general operations of the teamsAct as an escalation resource for cases that require more in-depth investigation and knowledgeAssist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processesAssist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and proceduresMeet set targets personally and for the teamTogether with the department Trainer, contribute to the training and development of the teamMonthly Team feedback sessions and managing progress of each individual team member.Monitor team performance, KPIs, and SLAs and motivate the team to achieve goalsProviding advice, guidance, and support to all individuals on the teamAssist in the recruitment of team members, subject to agreed criteriaTrain and appraise individual team members to ensure targets are metGrooming the team in all process areas and regularly working towards expanding their knowledge baseRegular reporting and escalation to Management about team progress and any concerns that require their attention.Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updatedEnsuring adherence to all internal process documents and policiesDocument and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Experience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExperience in working for an international contact centreAbility to work in different shiftsAbility to work in a multi-dimensional environmentGrade 12 or equivalent
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk0NDI5NTU1P3NvdXJjZT1ndW10cmVl&jid=1237460&xid=1594429555
2d
1
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Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the whole department.
Key Responsibilities:
Handle escalations from our Licensees and 3rd party organisationsDevelop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud riskEnsure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicableProvide strategic insights via regular high-quality reporting to the management teamAct as an escalation resource for cases that require more in-depth investigation and knowledgeOversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient wayMonitor team performance, KPIs, and SLAs and motivate the team to achieve goalsWork closely with QA to ensure service levels are met and any training gaps are fulfilledMonthly Team feedback sessions and managing progress of direct reports.Recruitment of team members, subject to agreed criteriaHold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the teamBe the subject matter expert in your verticalHold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)Document and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Making operational and process decisionsExperience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExtensive knowledge of Anti Money Laundering Regulations and Responsible GamingExperience in working for an international contact centreAbility to work in a multi-dimensional environmentGrade 12 or equivalentAttention to detail and time management skills
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODU5NzI3NjU2P3NvdXJjZT1ndW10cmVl&jid=1237461&xid=2859727656
2d
1
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Job title: Pay-Per-Click SpecialistOur client, based in the United Kingdom, is in the marketing industry and they are looking to hire a PPC Executive (Pay-Per-Click Executive) to join their team remotely from South Africa as soon as possible.Company Overview:“We live and breathe marketing strategies, delivering search engine marketing that consistently generates results for businesses and some of the world’s most recognisable brands.”Job Overview:“We are looking for an experienced PPC Executive to join our dynamic agency, to help in the delivery of best-in-class digital campaigns for our clients. Reporting into the Digital Marketing Director, the perfect candidate will be a motivated self-starter, with strong commercial acumen and an entrepreneurial mindset that brings a creative and innovative approach to paid search, shopping and paid social.”Key Responsibilities:The role will work closely with the Digital Marketing Director and members of the PPC team to drive the paid media channels, supporting the full consumer funnel and continue driving growth across all marketing platforms.You will manage and grow performance activities in PPC (YouTube, Google Ads, Shopping and GDN), as well as paid social (Facebook, Instagram, Twitter & LinkedIn) however experience with paid social is a bonus but not required.This PPC Executive will be comfortable communicating ideas and change, creating/ building regular insight reports and presenting both internally at both weekly meetings and at board level.You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.Requirements:2+ years PPC experienceDemonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with each otherExperience with Tag Manager, Search ads as well as Shopping ads, and Data Studio is expected.Working towards metrics and managing budgets.Skills needed: Proactive in seeking new areas/technology/channels for increased customer acquisitionAn understanding of attribution models and how to forecast and report based on them.Proficient with Microsoft office and Google workspaceIntermediate level experience of using Google AnalyticsExcellent verbal and written communication skills with your teammates and client contacts.AnalyticalProblem solvingCommercially focusedWell organisedPrioritisationTime managementStructure: Fully remote, Monday-Friday, 8am-5pm UK time (10am-7pm SA time) Starting date: As soon as possibleLocation: Remote work for a company based in the United KingdomSalary: R30 000-R40 000 CTC Please apply online if you meet the above-mentioned requirements.Please assume that your application was unsuccessful If you have not been contacted within 4 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE2OTg0M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1758471&xid=1108_169843
5mo
4
Transform your online presence with a custom-designed website tailored to your needs. Our flexible monthly payment plans make it easy to get the effective business website or eCommerce store you need, complete with SEO and web hosting—all in one place!Plus, with our ongoing support and maintenance services, your website will always be up-to-date and secure. We're dedicated to delivering exceptional customer service and technical support, ensuring your online success.
15d
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Require someone with skills to assist with admin and sales dutiesBased in Century City, Cape TownComputers skills essentialMarketplace / Ecommerce Skills is a plusTemporary position currently, has potential for permanent positionAll other details can be discussedIf you are interested send your CVIf you do not receive a response by 14th March unfortunately you have been unsuccessful
3mo
Ads in other locations
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Job Description/Duties:
Full- time administrative duties.Selling of products.
Minimum Requirements:
Proficient in Afrikaans and English.Friendly and outgoing personality.Energetic.Sales skills.Computer literate.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTI1MzU4NTY0P3NvdXJjZT1ndW10cmVl&jid=1310000&xid=2525358564
2d
1
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Plan, develop, execute, track and report across paid search and Google Ads display campaigns. Manage key media strategies across paid search, social and display channels, as well as effectively manage and optimize each channel and Google Ads display campaigns. Possess a firm understanding of the primary online marketing channels: SEO, paid search, social platforms, content marketing, targeting, and retargeting. Have working knowledge of the paid search platforms and implement campaigns and have the ability to work across multiple accounts.
RESPONSIBILITIES
Paid Search Planning
To manage and deliver Paid Search planning activities. Develop and update the operational digital marketing plan to align the plan with business goals; contribute to the overall alignment of the marketing plan to the goals of the business.
Marketing Campaign Development
Develop tactical Paid Search strategies to assist in the achievement of operational marketing goals. Manage online marketing campaigns and negotiate service level agreements to ensure successful campaigns and value for money. Plan, coordinate, and supervise activities relating to campaigns.
Paid Media
Develop and/or deliver a plan for significant aspects of a product, service or marketing area under guidance from senior colleagues. To manage the performance media including but not limited to PPC and Google Ads Display, activities by brand.
Project and Portfolio Management
Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved. Manage a portfolio of projects while reporting to senior colleagues.
Stakeholder Engagement
To liaise with key resources and stakeholders (Marketing Managers, Channel Managers, Wider Digital function and Digital Marketing Team). Develop stakeholder engagement through identifying stakeholders, finding out their needs//concerns and reacting to these to support the communication of business information and decisions.
Budgeting
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization. Manage the media budgets and ensure a high return on advertising spend (ROAS).
EDUCATION
Grade 12/ SAQA Accredited Equivalent (Essential); Relevant degree and/or
Diploma (Advantageous)
EXPERIENCE
3-5 years hands-on experience within a PPC campaign management environment (Essential);
3-5 years digital marketing experience (Essential);
Experience within a financial services industry and Ecommerce (Advantageous)
Managerial Experience
2 or more years experience of planning and managing resources to deliver predetermined obje...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxNTQwOTA1P3NvdXJjZT1ndW10cmVl&jid=1595532&xid=4291540905
2d
1
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JOB PURPOSE
Plan, develop, execute, track and report across paid search and Google Ads display campaigns. Manage key media strategies across paid search, social and display channels, as well as effectively manage and optimize each channel and Google Ads display campaigns. Possess a firm understanding of the primary online marketing channels: SEO, paid search, social platforms, content marketing, targeting, and retargeting. Have working knowledge of the paid search platforms and implement campaigns and have the ability to work across multiple accounts on a daily basis, organize workflows and deliver on deadlines.
RESPONSIBILITIES
Paid Search PlanningMarketing Campaign DevelopmentPaid MediaProject and Portfolio ManagementStakeholder EngagementBudgetingInsights and ReportingLeadership and DirectionPerformance ManagementContinuous ImprovementTeam Capability Building
SKILLS
Computer and System skillsCommercial AcumenCosting and BudgetingData Collection and analysisInformation retrieval and searchingAction PlanningPlanning and OrganizingPolicy and proceduresPolicy and RegulationCustomer and Market Analysis
EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);Relevant degree and/or Diploma (Advantageous)
EXPERIENCE
General Experience
3-5 years hands-on experience within a PPC campaign management environment (Essential);3-5 years digital marketing experience (Essential);Experience within a financial services industry and Ecommerce (Advantageous)Managerial Experience 2 or more years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)
TASKS
Responsible for the development of marketing campaigns using paid digital channels.Working closely with all media partners such as Google, Facebook and agencies.Developing and implementing campaign plans and optimisating to achieve key performance metrics by brand.Partner with marketing team members to develop integrated efforts across channels, on new and upcoming campaigns.Develop a total understanding of digital audiences marketing thought targeting technics.Provides campaign performance reporting and analysis on a daily, weekly and monthly basis.Work with Marketing Managers and channel peers, as needed, to finalise and agree budgets and volumes and KPI’s.Ongoing audits of search and display channels for each brand and provide insight as to how ROI can be increased.Respon...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjA1NDczNTgzP3NvdXJjZT1ndW10cmVl&jid=1687780&xid=2605473583
2d
1
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Our client based in Johannesburg is looking to employ an Intermediate Developer.
Requirements:
Relevant Bachelor’s Degree/Diploma in IT related field.Valid code B driver’s license and own transport.Broad eCommerce knowledge and understanding.3-5 years’ experience in development utilizing web technologies.Ability to use the latest modern web technologies to get the most from user interfaces.Have exposure in the full software life cycle.Experience developing high performance, scalable, reliable systems.Experience in the use of GIT as version control.Some experience in any of the following languages incl. JAVA, PHP, C#, Angular, React.Experience in Linux (advantageous).Experience in unit testing and understands principles of extreme programming.Experience meeting deadlines and delivering quality code.Good understanding of user interfaces and modern web design standards.Knowledge of computer systems and latest technologies.
Duties and Responsibilities:
Assisting the senior development team members with all aspects of software design, coding and testing.Software maintenance and testing.Ensure software is functioning after maintenance and testing.Attending and contributing to company development meetings.Learning the codebase of the various projects that you are on and improving your coding skills.Writing and maintaining good quality code with as few errors as possible.Writing and maintaining unit tests for automation and evolution of CI/CD implementation across projects.Resolving and fixing bugs that are picked up on projects that you are working on.Monitoring the technical performance of internal systems.Responding to requests from the development team.Gathering information from consumers about program functionality.Document technical factors.Develop or implement procedures for ongoing website revision.Create web models/prototypes that include physical, interface, logical, or data models.Provide clear, detailed descriptions of website specifications.Design and implement website security measures, such as firewalls and message encryption.Incorporate technical considerations into website design plans.The ability to interact and collaborate with a dynamic and ambitious team.Good verbal and written communication.Strong problem-solving skills, with critical and analytical thinking.The ability to work under little supervision, taking responsibility for code and applications developed.
Please note should you not receive a response within two weeks of applyin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkyMzMxMTI0P3NvdXJjZT1ndW10cmVl&jid=1453292&xid=2592331124
2d
1
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The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:
1. customer loyalty management,
2. customer relationship management
3. and customer value management
Qualifications/ Experience
Strong understanding of Telco/ eCommerce operationsThe ideal candidate should have 7 to 10 years of marketing and customer strategy, or trade marketing experience, managing direct-to-consumer programs including CRM, loyalty customer programs, customer promotions, and any other relevant experience driving customer lifetime value in both digital and traditional areas.Experience in building co-marketing partnership plans will be advantageous.Multifunctional experience within marketing and sales to ensure rollout plan adoption and plan integration.Proficient with PowerPoint, Excel, Word, and MS ProjectRelevant qualifications will be advantageous.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjIzMzc5OTYyP3NvdXJjZT1ndW10cmVl&jid=377286&xid=3223379962
2d
1
shopify expert neededexperience in working with shopify platforms shopify liquid code website maintenancecsv files knowledge developing , upgrading themes
6d
1
Leading South African and well
know International Apparel Retail Group has an ECOMMERCE MANAGER JOB available
in Johannesburg. The e-commerce manager
will oversee the retail brands’ online sales and presence. The manager will also be responsible for
conveying a consistent brand image that attracts customers by encouraging sales
on the Web. We are seeking a super
dynamic individual to join the team as soon as possible.
The Online Manager will be
responsible for the online presence including organising promotions, takes care
of the customer experience, online payments, content, merchandising, live help,
etc.
Qualifications and Experience
required:
-
Degree / Certificate / National Diploma in Ecommerce
/ Digital Content / Business Marketing or similar qualification
-
At least 4 years’ experience as an Online / E-commerce
manager, preferably in a retail environment
-
Experience in generating online sales
-
Must have a good understanding and grasp of Web
design software
-
Experience in tracking the success of the site
-
Experience in SEO
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Experience managing a team of people
-
Digital marketing experience and keen interest
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In depth understanding of web design and web
analytic software
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Experience in marketing and technology
-
Ideally experience in use of Adobe Photoshop,
IDesign, UX, Dreamweaver, Google Analytics
-
Time management skills
-
Ability to plan and organise
Competencies we are looking for in
a candidate:
-
Honest
-
Analytical
-
Self-starter
-
Attention to detail
-
Deadline-driven
-
Persistent
-
Able to handle large volumes of data
Salary negotiable based on level
of experience
Start ASAP
To apply for the Ecommerce Manager Job | Joburg | Apparel Retail Group please
mail CV and recent photo.
ONLY SHORTLISTED CANDIDATES WILL
BE CONTACTED.
Recruit for Africa is a
recruitment agency based in South Africa specialising exclusively in
hospitality, retail and teachers placements.
Do not look any further and contact Recruit for Africa to find you the
perfect employee or to secure your dream job! http://www.recruitforafrica.com
Disclaimer
Personal information received from
applicants will only be processed for the purposes obtained as disclosed in our
privacy policy. By applying for this job you accept that we can process your
personal information as specified and you agree to our privacy policy found on
Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in
place to ensure the confidentiality of this personal information.
7d
Prerequisites:•Min. 3 years' experience in using the Flutter framework•Dart programming language•Advanced knowledge on PHP and HTML•Java Script•MySQL•UI Design skills to create interactive app mockups•Laravel Framework development•Must be able to design WordPress websites (ecommerce)The following will be advantageous:•Experience working with GIT Hub or Git LabBasic - R8000 + IncentivesForward CV to: communications@dotcomafrica.com
15d
1
Hair Stylist / Hairdresser (Relocate to Oman)Job DescriptionNow Hiring! Hair Stylists wanted for our luxury Salon in Oman! Work with an international team of top creative stylists, at our beautiful and friendly salon owned by two Americans.Not only a rewarding career, but a chance to grow and move up in the company.There are also opportunities for travel to work at different locations within the region as we have multiple salons in Dubai, Abu Dhabi, Qatar and Oman.We are a growing company. We also offer ongoing advanced training. Ready for a new exciting adventure in life? Come join us in sunny Oman!RequirementsExcellent hairdressing skills with several years of experience.Great Customer Service SkillsGood English SpeakerPositive AttitudeGood Work EthicsHere's what you can expect to make:On Average Between: R 39,443To R 49,304 (Tax Free)Monthly Fixed Salary: R 36,978Commission: 25%Retail Commission: 10%Free Airline Ticket ProvidedPermanent free Furnished Accommodation available30 days paid leavePrivate Insurance will be providedTips are not shared. All tips are yours to keep.We are an in-demand salon.Above offer is negotiable and can be higher depending on your skill assessment.About the Company:Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.Kozma Curl brand in addition to owning salons, has its own Curly Products and Ecommerce site.Owned and managed by Americans. As one of the fastest growing and most popular salons in our areas, we are rapidly growing around the region.We strongly believe in continuing education and provide our team opportunity to learn and advance. You also have the chance to grow in your career with us.Come join our exciting and innovative salon, and work alongside some of the best in the business on our international team!It’s a fun and rewarding place to work.Website: www.kozmaandkozma.com / www.kozmacurl.comInstagram: @kozmaandkozmaoman
1mo
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