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A well-established medium sized IT Company that specializes in ICT Advisory services, virtual workspaces, cyber security and service delivery consulting is currently seeking to employ a Microsoft Managed Services Engineer to join their dynamic team.
Microsoft Managed Services Engineer will be working with the various teams in the business to provide a high level of support and management of the customers Windows Servers and Office 365/Azure tenants, ensuring that these systems are working well and adhere to industry best practices and internal standards and policies
Manage and maintain on the fleet of windows servers that the business manages, including, but
not limited to, provisioning, patch management, security management etc.
• Proactively present opportunities for improvement on the security and management of the fleet
• Manage and maintain Office 365 customer tenants
• Proactively present opportunities for improvement on the security and management of Office 365
tenants
• Identifying and participating in sales opportunities such as new contracts, contract renewals and
system sales.
• Troubleshoot and resolve server incidents as reported by customers or internal monitoring
solutions as necessary
• Perform Root Cause Analyses of major incidents
• Assist with reporting or developing reports for customers based on managed infrastructure
• Meet with customers and provide advice and guidance on bespoke solutions
• Build positive relationships with customers by providing outstanding and excellent services
• Proof, test and assess new products/services.
• Cooperate with technical teams and share information across the organisation
• Assist with projects as and when required
• Develop and implement internal deployment standards and policies
• Handle cover for other technical teams as and when necessary
• Recording of all daily support request and travel done
• Record events, problems and their resolution in logs
• Escalation point for 2nd line engineers and other divisions
Qualifications
* CompTIA N+ - or equivalent knowledge/experience
* MCSE/MCSA/MCITP
* 5 Years’ Experience in the field
* Microsoft 365 Foundation
* Experience in maintaining and managing Office 365 Tenants
* Experience managing a large amount of Microsoft Servers
* PowerShell and scripting experience
Beneficial
* Working knowledge of Intune
* Microsoft 365 Certified: Enterprise Administrator Expert
* Working Knowledge of Microsoft Azure
* Experience in Atera RMM and Zabbix Monitoring
* Experience with starting up and managing projects
* Valid Drivers License
* Own vehicle / transport
Physical requirements
• Valid driver’s licence
• South African ID or international passport a with work permit
• Reliable vehicle
• Reliable cell phone
• Language skills proficient in English
Key Performance Areas
• Presentation and completion of improvement projects
• High level of compliance with in
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyNzk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240790&xid=1555_52797
2y
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Commercial Business Insurance Sales Consultant to join their team.
Job Purpose:
The Sales Consultant will assist in planning and implementing pursuit of strategic opportunities for Business Insurance, by cultivating client relationships or other commercial relationships and identifying new markets for Business Insurance products or services.
Responsibilities:
Business Development
• Monitor and assess sales and market data for a specific geographic region and market segment; and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed Customer Relationship Development / Prospecting
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer Organisation and to enable effective two-way flow of information and resolution of issues Customer Needs Clarification
• Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer Organisation; gather and analyses relevant information; and gain agreement to a statement of customer requirements Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the Organisation that meet the customers needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customers agreement Sales Opportunities Creation
• Develop a personal network within the business sector and represent the Organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Organisation, its products, and its services Customer Relationship Management / Account Management
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Customer Relationship Management (CRM) Data
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the Organisation has quality data to enable effective customer retention an...Job Reference #: 202629
6d
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You need optimised foundations to build on, sustainably and in a way that delights your customers with the exceptional experience that sets you apart from your competitors. This is where you will get the opportunity to live all of these out.Theyve been sharpening their skills, processes and inventiveness to help financial services companies optimise and automate their back office and financial processes.Theyve been working with mission-critical, high-volume transaction platforms and systems for some of the leading banks and investment managers across sub-Saharan Africa and the UK, combining their market-leading software with industry innovation to solve specific business challenges for their clients.They bring a triple-play of innovation, consultation and implementation to automate and optimise your critical financial processes.They have the deep domain experience and finely-honed implementation frameworks in place to ensure you dont have to choose between a lengthy, cumbersome, consulting process, or a one-size-(doesnt quite)-fit-all off-the-shelf solution.With them, you get the best of both worlds: the perfect balance between a solution customised to your back office challenges and environment, plus the speed of implementation and agility of a team of experts who have a powerful toolset to draw on.Skills and KnowledgeB.Sc, or B.Eng degree with computer science and similarAbove average results. Guideline is 65% average at university and A or B for Maths HG in matric.Familiarity with any object orientated software languageGood Communication skillsNo experience requiredResponsibilitiesDevelopment: User StoriesEstimate consistentlyImplement as specifiedDiscuss approach with teamUpdate status changes promptlyWrite automated regression tests to cover acceptance testsDevelopment: CodeDiscuss approach/design with teamCheck for errors before check-inReview with team before check-inTest SQL scripts before check-inRun all regression tests before check-inDiscuss smells with team and refactorComply with conventionsAdministrationComplete timesheets in a timely manner
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDQzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780188&xid=1109_184433
8h
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Are you a top academic achiever from one of South Africas top Universities? Excellent opportunity for a IT Graduate or BEng Graduate who did Software Programming during your degree at University.You need optimised foundations to build on, sustainably and in a way that delights your customers with the exceptional experience that sets you apart from your competitors. This is where you will get the opportunity to live all of these out.Theyve been sharpening their skills, processes and inventiveness to help financial services companies optimise and automate their back office and financial processes.Theyve been working with mission-critical, high-volume transaction platforms and systems for some of the leading banks and investment managers across sub-Saharan Africa and the UK, combining their market-leading software with industry innovation to solve specific business challenges for their clients.They bring a triple-play of innovation, consultation and implementation to automate and optimise your critical financial processes.They have the deep domain experience and finely-honed implementation frameworks in place to ensure you dont have to choose between a lengthy, cumbersome, consulting process, or a one-size-(doesnt quite)-fit-all off-the-shelf solution.With them, you get the best of both worlds: the perfect balance between a solution customised to your back office challenges and environment, plus the speed of implementation and agility of a team of experts who have a powerful toolset to draw on.Skills and KnowledgeB.Sc, or B.Eng degree with computer science and similarAbove average results. Guideline is 65% average at university and A or B for Maths HG in matric.Familiarity with any object orientated software languageGood Communication skillsNo experience requiredResponsibilitiesDevelopment: User StoriesEstimate consistentlyImplement as specifiedDiscuss approach with teamUpdate status changes promptlyWrite automated regression tests to cover acceptance testsDevelopment: CodeDiscuss approach/design with teamCheck for errors before check-inReview with team before check-inTest SQL scripts before check-inRun all regression tests before check-inDiscuss smells with team and refactorComply with conventionsAdministrationComplete timesheets in a timely manner
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDQzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780187&xid=1109_184432
8h
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Minimum requirements: Grade 12 Senior CertificateAt least 7 Years experience in a similar environment with at least 2 Years Management experienceExcellent communication skillsVery presentableHave an eye for detail & furniture dècor Handle whole management function of showroomMeeting monthly and annual targets.Managing and motivating team of sales consultants to exceed expectationsHandling of monthly roster of sales consultantsTraining of sales consultants on sales function and taking the lead on big projectsManagement of the admin function and being the superuser on our operational system ParadigmCoordination of deliveries and liaising with our logistics managerOverseeing the stock control functionOverseeing the visual merchandising of the whole showroomDeveloping marketing strategies in unison with the head office marketing teamHandling customer queries and after sales servicePreparing weekly and monthly business reports for head-office Consultant: Marelize Bester - Dante Personnel Pretoria
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTU4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1267067&xid=1109_101587
2y
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Responsibilities:Calling on clients by appointment at their homes or places of business Promoting the benefits of the Companys range of products and services to conclude successful sales in a timeous fashion. This will include the use of demonstration units and sales aids.Following up on all unconfirmed quotesEnsuring you have an expert knowledge of the product and its uses and a sound common sense design capability commensurate with the product categoryFollow up with clients subsequent to installation to ensure full customer satisfaction including inspecting installations where appropriateAssist in ensuring any required repairs, resulting from whatever cause are resolved timeously to ensure customer satisfaction and collection of outstanding fundsEnsure that the sales management system is complied with timeously report on lost business and on lead / quotation status as directedGather and advise on all competitor products, sales methods, advertising, strategies, etc.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMDUzN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1263741&xid=1109_100537
2y
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International Sales Consultant Freight Johannesburg Gauteng Salary: Market Related Purpose of Position: Complement Recruitment are recruiting for a 2 x International Freight Sales Consultants, focused on the International key account customers as well as bringing new business on board through referrals and leads in line with budget requirements by successful prospecting and effective negotiating skills. Applicants with experience in the international sales sector, courier; freight; logistics industry. These are permanent positions, salary is R25-30k CTC, petrol allowance and provident fund contribution included and commission (high earning potential).Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :Grade 12; Relevant tertiary qualification would be advantageous.Minimum 3 years experience in the Domestic And International Courier Industry.Own transport reliable and trustworthyGood knowledge of International Courier Services Inbound And Outbound FreightSales Experience of Courier / Road Freight IndustryExtensive International sales courier experiencePosition is open to South African Citizens only, with No criminal recordSkills And Knowledge: ü Computer literate. (Microsoft Word, Excel & PowerPoint)ü A clear understanding of Freight Audit Reportsü Excellent communication & client relations & service orientation skillsü Professional Presentation Skillsü Business development skillsü Proven track record of new business sales & client retentionü Attention to detail & follow up skillsü Administrative skillsü Good planning & organizing skills Duties: Acquire new business, in line with budget requirements, by successful prospecting, and effective negotiating skills.To build strong and effective relationships with Key Account Customers in line with our customer centric business model. Carry out all duties in accordance with ISO proceduresManage the pipeline of opportunities from current and prospective customers to ensure that sales goals/strategies can be met. This includes qualification of opportunities within the pipeline, proper prioritization of activities, and management of time and commitments to ensure priority opportunities move through the sales cycle.Close sales prospects, to meet sales goals/strategies and contribute to company profitability. This includes solution design and preparation of proposals, performing or coordinating presentations when necessary, and closing the sale as quickly, efficiently and independently as possible by applying a solution-selling methodology and properly managing the sales cycle.Complete all sales paperwork promptly, thoroughly and accurately, to ensure company profitability and maximize our ability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMDUwMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1263747&xid=1109_100500
2y
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Our client, a global leader in credit information and IM services, listed on the NYSE, a Top SA Employer (2022), with sound leadership in place and an ambitious growth strategy, are looking for an experienced Data Scientist / Credit Risk Modeller to join their team.
This is an employer with a superb Employee Value Proposition, offering global alignment and Africa growth exposure
In this role, You will:-
* Collaborate with cross-functional teams and external partners both locally and internationally to drive the design and development of analytical products and solutions for the business.
* Lead, provide guidance and contribute SME in projects involving descriptive, predictive, and prescriptive analysis – leveraging a variety of advanced tools and techniques.
* Deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
* Foster a high performance culture and cultivate an environment that promotes excellence and reflects the company brand
* Honors, Master’s or PhD degree in statistics, applied mathematics, computer science, engineering, or another highly quantitative field. A track record of academic excellence.
* At least three (4) years of professional experience with analytic projects in Financial Services, Telecommunications, Insurance or related industries.
* Multiple examples of demonstrated success in internal and external client-facing analytical roles over a period of at least three (3) years.
* Strong written a verbal communication skills: ability to clearly articulate ideas to both technical and non-technical audiences, strong presentation skills with comfort presenting to multiple levels within the organisation.
* Strong analytical, critical thinking, and creative problem solving skills.
* Mastery of a statistical programming languages such as R, and SAS; proficiency with Microsoft Office tools.
*Preferred Requirement: *
* Experience using other statistical programming languages such as Python, SQL and Hive
* Experience and familiarity with analytical consulting preferred.
* Experience working with credit bureau data and solutions preferred.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MzEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245587&xid=1555_57312
2y
1
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We are an online store based in Roodepoort Gaunteng.We are looking for a sales consultant to join our team.
?Attend to sales questions on the phone, walk ins and email
?Set up meeting and meat with potential business leads
?Learn and research product knowledge
?Create invoices
?Update customers on orders daily
?Build and maintain relationships with customers.
?Manage time effectively
?After sales service and offerings
? Resolve product or service problems by clarifying the customers complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution
? Manage large amounts of incoming calls
? Resolve customer complaints via phone, email, or social media
? Identify and assess customers needs to achieve satisfaction
? Build sustainable relationships of trust through open and interactive
communication
? Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
? Keep records of customer interactions for future reference
? Follow communication procedures, guidelines, and policies
? Go the extra mile to engage customers
? Resolve customer complaints via phone, email, or social media
? Use telephones to reach out to customers and verify account information
? Greet customers warmly and ascertain problem or reason for calling
? Assist with placement of orders, refunds, or exchanges
? Advise on company information
? Answer questions about warranties or terms of sale
? Act as the company gatekeeper
? Suggest solutions when a product is defective
? Attempt to persuade customer to reconsider cancellation
Requirements:
? Proven customer support experience and Sales experience
? Track record of over-achieving quota
? Strong phone contact handling skills and active listening
? Familiar with support ticketing system and practices
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication and presentation skills
? Ability to multi-task, prioritize and manage time effectively
? Tertiary qualification, matric or equivalent
Customer service representative top skills & proficiencies:
? Customer Service
? Product Knowledge
? Market Knowledge
? Documentation Skills
? Listening Skills
? Phone Skills
? Resolving Conflict
? Multitask
? Patience
? Negotiation
? Positive Attitude
? Attention to Detail
? People Oriented
? Problem Solving
? Organizational Skills
? Adaptability
? Ability to Work Under Pressure
? Computer Skills
Job Type: Full-time
* Sales: 3 to 4 years (Required)
* Marketing Diploma/Degree (Required)
Salary: R5,000.00 - R15,000.00 per month
* Sales: 3 to 4 years (Required)
* Marketing Diploma/Degree (Required)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY5MTAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1264098&xid=1555_69100
2y
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At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 tojoin their dynamic team.
Troubleshooting and Incident resolution with limited assistance from seniors
Understanding of incident prioritization and business impact (SLA and turnaround times)
Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
To update, resolve or close incidents and requests on the service desk system on a daily basis
To perform project related activities and tasks
To perform ad hoc activities for other service lines as required
Daily Incident Management
Capturing incidents & requests
To carry out preventative maintenance
To effectively communicate and provide feedback to key stakeholders
To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
Participation in providing training to customers as required
Produce timely and detailed service reports
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxMjg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251301&xid=1555_61285
2y
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The Role: The purpose of this role is to consult on- and be responsible for the delivery of  projects in the Mining, Manufacturing and Energy space.This will entail the analysis of requirement, solution formulation, documentation, benefit case development, solution design, architecture and selection as well as presentation of solutions to the client. Duties/Responsibilities: Assisting in delivering the Advisory strategy/vision across the customer baseArchitecting an Advisory solution based on the customerâ??s requirements incorporating best practices.Requirements Gathering/Business Analysis (incl. writing proposals, project charters and quotations)Crafting/designing, and presenting a proposed solution to a customerUtilising Advisory methodologies whilst contribution to the refinement of these methodologiesFormulate project documentation templatesLead / Conduct discovery session and document outcomesProcess analysis, mapping and optimisationBenefit Case DevelopmentUnderstanding of the interrelationship between people, process and technologyEnsure that through the project lifecycle a customer is kept informed through good verbal and written communicationProvide a pre-sales service to the account managers and Management Team to assist in the development of demos of tools and solutionsPlay an architect role in delivering a solution to a customerTake accountability in delivering the solution on-time, in-scope and within budgetBe in a position to comfortably influence others to work towards a common project goal/outcome (including delegation while remaining responsible)Be attuned to customer challenges or opportunities, where you or iOCO could add valueSkills and Experience: Qualification Required: Degree in Business/IT or Engineering (for example Business Science, BCom, B.Eng Industrial) Preferred Qualifications: Honours degree in Business/IT or Engineering Experience Required: Function related experience: Industry and / or Consulting experience : 4 â?? 5 years (previous in house training and background in Consulting advantageous)Experience in process analysis and optimisationBenefit Case DevelopmentMultiple industry experienceKey Accountabilities: Business analysis and requirements gathering expertise as well as documenting a requirementHave the ability to delegate tasks to team members and lead large project teamsEffective Communication skills â?? both written and verbalTechnical writingGood analytical and troubleshooting abilityAbility to work within a team and take the technical lead if require
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1MzUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204862&xid=1108_55351
2y
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IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.
* Triage incidents and service requests via phone, e-mail, communicator, ServiceNow.
* Troubleshoot end user incidents and where possible resolve upon first contact.
* Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
* The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence.
* This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administrative experience within a medium / large organisation.
* Application deployment and maintenance, including testing and documentation.
* Practical understanding of computer hardware and software.
* Experience working with Call logging systems e.g. ServiceNow.
* Experience of Java in a desktop environment
Desirable Skills:
* Supporting a mobile workforce within a secure enterprise environment
* Experience of general administration of Office 365 or similar
* Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
* Endpoint protection products e.g. Lumension.
* Experience with Video Conference solutions e.g. Polycom and presentation systems.
* Microsoft System Centre Configuration Manager
* Mobile Device support.
* VPN support e.g. Zscaler
* A strong interest in computers and technology outside of work.
* MCP or Network Plus
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
- Matched giving for your fundraising activity
- Flexible working hours and work-from-home opportunities
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- A day off on your birthday
- Two days volunteering leave per year
- 2 days monthly for self-development and your innovation ideas
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268513&xid=1555_71487
2y
1
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* *Initial term: 12 months, with a strong possibility to extend through to 30 June 2024* based on performance (this is an “annuity role”)
* Location: *Pretoria or Cape Town Office* with current work from home arrangements. Condition of travelling to the office for training purposes, load shedding or connectivity issues.
* Work hours: standard 8am-5pm with the condition to be flexible to the client’s needs during peak times
* *Job Brief *
• Applies principles of accounting to analyze complex financial information and prepare financial reports. Adheres to and communicates accounting and auditing policies and procedures.
• Analyzes accounts, records, and reports. Investigates and resolves any accounting issues within area of responsibility. Maintains general ledger accounts.
• Works directly with internal customers on inquiries and issue resolution by directly responding to customer’s emails or Remedy tickets. For more complex inquires, will also meet with customers to resolve.
• Review & approve journal entries and account reconciliations within approved thresholds, using accounting judgement & experience
• Use analytical skills to efficiently source data, transform data into meaningful information, and communicate information effectively to business partners and stakeholders
• Use analytical skills to review variances, detect potential errors or issues, document process that created the variance, determine, and execute corrective actions if required
• Performs period-end financial close responsibilities. Prepares data for financial statements, data for quarterly and annual regulatory filings using applicable systems. Duties may include preparing journal entries and coding invoices/vouchers.
• Performs complex reconciliations for area supported and analyzes resulting variances. Proposes and prepares any adjusting entries necessary resulting from reconciliations.
• Researches complex questions and investigates variances on the financial statements. Communicates findings to management.
• Recommends and reviews proposed process improvements. Explores the modification and implementation of changes in systems and procedures and makes effective business case to influence leadership and other functions to support proposed changes.
• Prepares complex reports in support of internal and external audits.
• Interactions and communicates with business partners (finance and non-finance) to secure information to develop and confirm accounting outcomes
• Develop desktop procedures to clearly document tasks performed
• Provides excellent customer service to business partners located throughout the Worldwide organization
• Recommend, develop and implement process improvements to improve accounting operational efficiency and quality of outcomes
• Monitors & establishes performance indicators to track progress against goals
• Performs various ad-hoc reporting, analysis or projects, as needed
• Support SOX control compliance
• Other duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNTY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268541&xid=1555_71569
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What youll do · Generate leads via own networks and online platforms · Market the Staff Cover product to own leads and leads generated by the marketing team · Sell the Staff Cover product via the companys broker portal providing follow up and support as required· Cross-sell / up-sell cover to employees of SME presenting on-site if required · Test and improve sales and delivery models, including online channels like Teams and Zoom · Provide first line support to customers as required · Keep up to date with competitor products and service offerings · Work with the product team to continuously improve the customer value proposition · Entrepreneurial · Self-motivated and determined · Tech-savvy and comfortable engaging online and face to face · Organised and disciplined · Strong networking and marketing skills · Minimum 5 years EB sales / consulting experience · Insurance qualification of at least RE1 or RE5 · A degree in a relevant field would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NDI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216404&xid=1109_85424
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Minimum requirements: A bachelors degree in business management, administration, or a related field is required for this job. Previous years of work experience in a business development managing capacity can be helpful. Business and leadership certifications are a plus. Or Bachelor of ScienceStrong Contact / Call Center industry and product knowledgeStrong CRM industry and product knowledgeStrong Knowledge of social media platforms (Facebook, WhatsApp, Instagram, LinkedIn, Twitter, O365, Google Suite)Understanding of VoIP technologies (SIP, WebRTC)Understanding of API technologies (RESTFul, SOAP)Strong analytical understanding of data and reporting.Strong skill with spreadsheet technologies (Excel, Google sheets)Understanding of B.I. Tools (Google Data Studio, Power BI)2+ years of experience in project management, system design, or information systems2+ years (or 3+ projects) implementing CRM/ERP/ Helpdesk applications such as Microsoft CRM, Salesforce, Zendesk, Freshdesk, ServiceNow etcPrevious experience of working with communication platform such as diallers (essential)Previous experience of using Excel and the ability to perform detail analysis (essential)Previous experience of working within strategic planning (desirable)Previous experience of using SQL (desirable)Computer literate, MS Word, Excel, PowerPoint, preferable accompanied certificationsStrong familiarity with CRM applications, and solid working knowledge of current Telecoms technologies, Contact Centre Software and Unified Communications Software Duties and Responsibilities: Omnichannel contact center, CRM and Dialler solution skill specialization.Understanding, consulting, mapping, and scoping of customers business processes and workflows.Assessment, engagement and scoping of API integrations with 3rd party products.Social media, SMS, WhatsApp, Web-Chat, Email and Voice configuration and implementation.Basic debugging of LAN/WAN network, VoIP and Web Services.Identify the clients sales, marketing and customer service requirements through discovery meetingsDesign and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customisations for any custom code or data migration requirements using various reporting tools and applicationsCRM implementations through all project phases including discovery, definition, build, test and deploy.Serve as clients main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients needs and requirements.Scoping of new features, feature enhancements and custom requirements with submission, delivery tracking and testing.Conduct end-user training and create and maintain knowledge transfer documentationDevelop and continue to refine CRM i
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An opportunity exists for a Services Manager at Life Brenthurst Hospital reporting to the Hospital Manager, Pragna Patel. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.
*Effective management of external service providers through:*
* Identifying, together with Group Procurement, applicable services and service providers
* Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
* Driving and monitoring conformance to SLA, identify gaps and implement corrective action
* Maintaining productive relationships with service providers through regular meetings
* Effective relationship building with internal and external stakeholders
* Participating actively, where necessary, on internal and external review meetings
*Effective quality systems management through:*
* Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
* Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
* Identifying alert and incident trends and drive corrective actions
* Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
* Preparing for and participate in various audits
* Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)
*Effective financial management through:*
* Participating in budgeting process and monitor performance against budget
* Planning, agreeing and implementing Capex expenditure with hospital management
* Review services benchmark report to effectively manage outsourced services cost and quality metrics
* Ensuring accurate and timeous invoices are received from external suppliers for processing
* Ensuring invoices are captured according to approved catalogues and contracts
* Complete scope changes for all permanent changes in services scope
* Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings
*Effective people management through:*
* Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
* Recruiting, retaining, motivating and developing staff according to LHC people policies and practices
*Effective facilities management through:*
* Ensuring the hospital facility is always in a clean and in habitual s
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2ODEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192695&xid=1555_26810
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Our client in the Financial and Insurance space, is seeking a Content and Community Specialist to join their company based in Johannesburg. The position provides an exciting opportunity to join a high energy, fast moving internal marketing team made up of specialists across various marketing disciplines, backed up by specialist external service providers. The successful candidate will be responsible for driving the creation, curation, and distribution of content in order to generate awareness, and foster engagement, usage and conversion across our business units and product ranges, through email, social media, WhatsApp, and other mediums. The position also includes taking an active role in internal marketing and communication responsibilities, working closely with our HR function in order to build a positive company culture and report internal news. Requirements: Solid understanding of social media posting requirements.Previous experience and understanding of Google Analytics.Ability to report on campaigns by CTR, engagement etc.Experience with social media planning tools (Hootsuite or similar).Experience with email distribution tools (Mail chimp, Everlytic etc.).Website CMS management experience.Microsoft Office Suite (Excel a must).Good copy writing skills.Strong planning and project management capability.Basic understanding of HTML.Attention to detail. Responsibilities: Own the content creation process (including but not limited to articles, videos, webinars) in order to deliver on business requirements.Plan, setup, and gain business approval on annual and monthly content calendars across business units.Prepare social posts, and messaging across mediums (email, WhatsApp, SMS etc).Report on efficacy of content and community efforts – and tweak efforts as required.Propose and implement, test, and iterate new methods of content roll out in order to drive new sales and increased usage among existing clients.Brief business stakeholders on content required in order to meet your deliverables, including design requirements.Work with internal / external content consultants on tweaking business supplied content.Ensure all content meets language style and CI guidelines.Participate in or host digital (recorded or live) presentations and panel discussions.Upload content to required platforms (website, social etc).Prepare and distribute monthly client newsletters.Review and prepare ongoing client communication (including but not limited to onboarding comms, increase comms, lead and new client engagement comms, and ongoing base protection communication).Work with customer care and business heads to ensure 100% response and resolution rate on all external media (Facebook, Twitter, LinkedIn, Google Reviews, Hello Peter etc).Take overall responsibility for growing our social communities.Work with SEO, paid adv
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Engage and partner with customers both new and existing at the Executive level to drive growth in Orange services / solutions by creating value and bringing innovation to a customer’s business. Through development of account strategy, solid business plans, understanding of market trends, the customer’s competitive landscape and teaming within an extended account team ensure that Orange Business Services becomes the dominant international communications provider for the customer.Leverage existing relationships with Software, Hardware and Consulting vendors and/or sales representative to expand the customer engagement model and create opportunities where Orange can engage a third party to provide a unique business value to the customer. Dimensions Financial – This position is has revenue, margin, and order targets based on account assignmentPeople management - Can act as a team lead on occasion coordinating / managing a number of individuals for a specific opportunity. The team lead function would be within region, however it could be a global opportunity where coordination / management activity would crosses regional boundaries. Knowledge and Abilities Ability to:¦ engage and partner with customer and internal staff as required.¦ work in a virtual team environment.¦ identify and qualify revenue generating opportunities¦ draw upon experience and relationships to gain access to new accounts.
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Job Purpose Statement: Provide strategic leadership to the organisation by driving the implementation of business goals and plans to ensure achievement of organisational mandate;Job Content: Strategy Development Weight 15%: Set the strategic direction of the organisation in consultation with the Executive Team and the Board to ensure alignment with Provincial and National Strategy;Develop a five-year business plan in consultation with the Executive Team ensuring alignment with short-term and long-term objectives;Retail current customers and expand into new areas;Drive and monitor the achievement of corporate business plans and objectives; Operational Efficiency and Effectiveness Weight 20%: Oversee all operations and business activities to ensure they produce the desired result and are consistent with the overall strategy and mission of the organisation;Lead and design development of policies, practices, and performance relative to operational excellence;Ensure organisation maximises opportunities to achieve sustainable growth for new and existing customers; Financial Management Weight 20%: Ensure sound performance of the organisation by providing annual financial reports to the Board;Ensure adequacy and soundness of the organisations financial structure and reviewing all Capital Expenditure requests and arrangements for projects;Increase funding collaboration and mobilisation of funds for sustainable growth, expansion, and access;Ensure sustainable financial returns for each system, area, region, and the organisation;Ensure that a strong and effective interna audit framework is in place;Clean and unqualified audit; Water Resources Sustainability Weight 10%: Improve and increase infrastructure assets;Improve water quality compliance;Investigate sustainable alternative water resources;Ensure access to stable raw water resources to meet current and future customer needs; Corporate Governance and Legal Compliance Weight 15%: Maintain and uphold governance framework for the organisation;Ensure a strong risk, compliance and governance framework is embedded across the organisation;Implement sound corporate governance policies, practices and managing business risk effectively;Manage and provide annual, monthly, and quarterly reports to relevant stakeholders; Stakeholder Management Weigh 10%: Develop strategic partnerships, increase support to customers, improve visibility and be a regional leader in provision of bulk water and sanitation services;Engage in contractual and non-contractual stakeholders and create customer and stakeholder value;Collaborate with strategic stakeholders;Manage the interpretation of Board and Committee resolutions;Provide guidance on the interpretation and application of the Board resolutions considering the Act, Regulations, G
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