Relationship Consultant Roodepoort

We are an online store based in Roodepoort Gaunteng.We are looking for a sales consultant to join our team.  ?Attend to sales questions on the phone, walk ins and email ?Set up meeting and meat with potential business leads ?Learn and research product knowledge ?Create invoices ?Update customers on orders daily ?Build and maintain relationships with customers. ?Manage time effectively ?After sales service and offerings ? Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution ? Manage large amounts of incoming calls ? Resolve customer complaints via phone, email, or social media ? Identify and assess customers' needs to achieve satisfaction ? Build sustainable relationships of trust through open and interactive communication ? Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ? Keep records of customer interactions for future reference ? Follow communication procedures, guidelines, and policies ? Go the extra mile to engage customers ? Resolve customer complaints via phone, email, or social media ? Use telephones to reach out to customers and verify account information ? Greet customers warmly and ascertain problem or reason for calling ? Assist with placement of orders, refunds, or exchanges ? Advise on company information ? Answer questions about warranties or terms of sale ? Act as the company gatekeeper ? Suggest solutions when a product is defective ? Attempt to persuade customer to reconsider cancellation Requirements: ? Proven customer support experience and Sales experience ? Track record of over-achieving quota ? Strong phone contact handling skills and active listening ? Familiar with support ticketing system and practices ? Customer orientation and ability to adapt/respond to different types of characters ? Excellent communication and presentation skills ? Ability to multi-task, prioritize and manage time effectively ? Tertiary qualification, matric or equivalent Customer service representative top skills & proficiencies: ? Customer Service ? Product Knowledge ? Market Knowledge ? Documentation Skills ? Listening Skills ? Phone Skills ? Resolving Conflict ? Multitask ? Patience ? Negotiation ? Positive Attitude ? Attention to Detail ? People Oriented ? Problem Solving ? Organizational Skills ? Adaptability ? Ability to Work Under Pressure ? Computer Skills Job Type: Full-time * Sales: 3 to 4 years (Required) * Marketing Diploma/Degree (Required) Salary: R5,000.00 - R15,000.00 per month * Sales: 3 to 4 years (Required) * Marketing Diploma/Degree (Required)