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Results for administration jobs in Jobs in South Suburbs
The ideal candidate is highly experienced, loves working with figures, is ambitious and thrives on working in a dynamic environment
that is high pressure & deadline driven. They are able to multi task &
think out of the box.
QUALIFICATIONS
·
Matric certificate
·
Driver licence (own car preferably)
·
Accounting/ Book-keeping qualification
·
Sage Pastel CertificateEXPERIENCE: 5 YEARS Minimum working in the accounting field
DUTIES/RESPONSIBILITIES
(Incl but not limited to)
Capturing
& Reconciliation Of Bank & Credit Card StatementsCapturing Of
Invoices & Creditor ReconciliationsProcessing
Monthly & Year End JournalsIssuing
Order NumbersCreating,
Editing & Updating GL CodesBringing In
New Vehicles & AssetsCredit Card
& Fleet Card Expenditure Reports Creditor
Expenditure Reports Creating
& Updating Of Management Personal Tax Reports For SARS SubmissionAuditing Of
Salaries Paid On Companies To Ensure No Double PaymentsCreating,
Loading & Releasing Payments On Business Online BankingAssist
Management With Any Tasks Given Administration
Duties Including But Not Limited To Maintaining & Archiving Of Filing
System, Taking Of Minutes, Telephonic Duties, Etc.Monthly
Compilation & Maintenance Of Company Total Running Costs Lists Petty Cash
Duties Including Issuing Cash, Capturing Of Payments & Receipts,
Reconciliation Of Petty Cash BooksUpdating &
Maintaining Of Company Asset Lists
SKILLS
Pastel
Partner Proficiency Microsoft
Excel ProficiencyAnalytical
Thinker Ability To
Think & Work Under Pressure In A Deadline Driven, Dynamic EnvironmentAbility To
Multi-Task
TRAITS
Meticulous, Dedicated, Reliable, Honest And Trustworthy
Normal Working Hours:Mon - Fri 07:30 - 16:30 & every alternate Saturday 07:30 - 16:30Overtime may be required from time to time.
Only
apply via email, if you meet the above requirements.
Email: accounts@tacticalsecurity.co.za
4mo
SavedSave
Tactical Security Services Bluff Durban Vacancy: Payroll AdministratorCandidate preferably should have Pastel Payroll experience.The ideal candidate loves working with figures, is ambitious and thrives on working in a dynamic environment that is high pressure & deadline driven. They are able to multi task & think out of the box. QUALIFICATIONS• Matric certificate• Driver license (own car preferably)• Payroll / Bookkeeping qualification• Sage Pastel CertificateDUTIES/RESPONSIBILITIES (Incl but not limited to)• Exporting Sage Pastel payroll reports from Easy Roster • Importing Batches to payroll for relevant companies • Verifying data & info on easy roster platform• Monthly Payroll backups to be done before rollover • Capturing Of all new employees on Sage Pastel Payroll• Processing new Employee profiles, editing & updating• Printing Masterfile's on Payroll before terminations & engagements • Monthly updating of rates for salaries & compliances• PSIRA Vetting for all new employees• Processing payroll & sending reports to Accountants & Labour• Compiling all relevant compliance schedules every payroll run • Submitting schedules & payments to relevant compliance departments• Auditing Of Salaries Paid On Companies & saved for possible queries • Creating, Loading & Releasing Payments On Business Online Banking• Assist Management With Any Tasks Given • Administration Duties Including But Not Limited To Maintaining & Archiving Of Filing System, monthly reports• Monthly Compilation & Maintenance Of Company incomes & expenditures for company lists• Uploading all payroll reports monthly to the “profile, Mobile app platform”• Resolving all payroll queries for relevant company you are responsible for : CCMA, Ops, HR Admin• Able to assist other payroll ladies should they be on leave : ensure work flow runs smoothlySKILLS• Pastel Patel Payroll Proficiency • Microsoft Excel Proficiency• Analytical Thinker • Ability To Think & Work Under Pressure In A Deadline Driven, Dynamic Environment• Ability To Multi-TaskTRAITS• Responsible, Honest And Trustworthy• Highly Organised & Committed Working hours: Monday - Friday and every second Saturday. Only apply via email, if you meet the above requirements.Email: admin@tacticalsecurity.co.za
7d
SavedSave
Tactical Security Services Bluff Durban Vacancy: Payroll AdministratorThe ideal candidate loves working with figures, is ambitious and thrives on working in a dynamic environment that is high pressure & deadline driven. They are able to multi task & think out of the box. QUALIFICATIONS• Matric certificate• Driver license (own car preferably)• Payroll / Bookkeeping qualification• Sage Pastel CertificateDUTIES/RESPONSIBILITIES (Incl but not limited to)• Exporting Sage Pastel payroll reports from Easy Roster • Importing Batches to payroll for relevant companies • Verifying data & info on easy roster platform• Monthly Payroll backups to be done before rollover • Capturing Of all new employees on Sage Pastel Payroll• Processing new Employee profiles, editing & updating• Printing Masterfile's on Payroll before terminations & engagements • Monthly updating of rates for salaries & compliances• PSIRA Vetting for all new employees• Processing payroll & sending reports to Accountants & Labour• Compiling all relevant compliance schedules every payroll run • Submitting schedules & payments to relevant compliance departments• Auditing Of Salaries Paid On Companies & saved for possible queries • Creating, Loading & Releasing Payments On Business Online Banking• Assist Management With Any Tasks Given • Administration Duties Including But Not Limited To Maintaining & Archiving Of Filing System, monthly reports• Monthly Compilation & Maintenance Of Company incomes & expenditures for company lists• Uploading all payroll reports monthly to the “profile, Mobile app platform”• Resolving all payroll queries for relevant company you are responsible for : CCMA, Ops, HR Admin• Able to assist other payroll ladies should they be on leave : ensure work flow runs smoothlySKILLS• Pastel Patel Payroll Proficiency • Microsoft Excel Proficiency• Analytical Thinker • Ability To Think & Work Under Pressure In A Deadline Driven, Dynamic Environment• Ability To Multi-TaskTRAITS• Responsible, Honest And Trustworthy• Highly Organised & Committed Working hours: Monday - Friday and every second Saturday. Only apply via email, if you meet the above requirements.Email: admin@tacticalsecurity.co.za
18d
1
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I'm looking for job as a delivery driver i have 5yrs experience and a pdp, i can work as a wearhouse assistant, i also have advantage in office administration and also studied executive.
3mo
Ads in other locations
1
SavedSave
Our client is seeking a Systems Administrator to deliver effective IT Support requirements, to ensure maximum productivity of end users. The position will be based in Durban.
Key Performance Areas
(Any experience in below KPA will be advantageous)
nduduzomlaba@gmail.com
SECTOR: Information Technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyMy9BSw==&jid=1806449&xid=E.L002023/AK
1h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
6d
SavedSave
Vacancy Ad
Administrative
Clerk needed for an accounting firm.
Description
·
Admin tasks
·
Filing and maintaining client records
·
Computer literacy (experience in MS Office i.e.
EXCEL, WORD & OUTLOOK)
·
Proficient in English.
·
Dedicated and willing to learn.
Requirements
·
Must reside near Westville or be willing to
travel daily.
·
Recent matriculate/ part-time university student
·
Must be available immediately.
·
Submit a 1-page CV and matric
certificate to pna.recruit@gmail.com
11h
SavedSave
We have a vacancy at our Westmead factory for an Admin assistant.Requirements include matric or higher ,advanced Excel ,administrative experience, good communication skills, own transport.Please send CV to robin@niemannsa.co.za.
11h
SavedSave
Administrator required for Stock Control position. Must have knowledge and experience in dealing with Security uniform and equipment, have strong communication skills and be computer literate. The post is office based and situated in Verulam. Please send your CV to hr@reactionunitsa.co.za. Kindly do not apply if you do not have the relevant experience or live out of travelling distance.
11h
1
SavedSave
About the Role:I-Tech Solutions is seeking a skilled Network Engineer to join our dynamic team in Pietermaritzburg. This role is ideal for someone passionate about technology and experienced in networking, wireless technologies, CCTV systems, and Voice systems. The successful candidate will be responsible for designing, implementing, and maintaining our network infrastructure to ensure high levels of performance and availability.Key Responsibilities:Design and deploy functional networks (LAN, WLAN, WAN).Configure and install software, servers, routers, and other network devices.Monitor network performance and integrity.Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure.Mentor team members on technical issues.Create, oversee, and test security measures.Communicate with users when needed.Maintain complete technical documentation.Suggest improvements to network performance, capacity, and scalability.Qualifications:Proven experience as a Network Engineer or similar role with a minimum of 3 years of experience.Professional certification (e.g., CCNP, CCDP) is preferred.Solid background in network administration and architecture.Experience with network diagnostic, monitoring, and analysis tools.Sharp troubleshooting skills.Ability to work independently.Organizational and mentoring skills.How to Apply:Interested candidates should send their CV and a covering letter to careers@itechsa.com. Please ensure that your application clearly demonstrates how your skills and experiences align with the requirements of this role.
11h
SavedSave
Strong Administration skills with minimum 3 years' experience.• Must have excellent excel skills.• Be extremely accurate and reliable• Excellent with numbers.• Good Customer/Telephonic skills• Adhoc duties where requiredQUALIFICATIONS & EXPERIENCES• Advanced Excel knowledge• High competency in Microsoft packages• IRIS knowledge advantageous• Higher levels of Reporting• Ability to multitask• Attention to detail• Ability to perform as part of a team and acceptance to change .• Ability to communicate at all levels being courteous, portraying aprofessional image and having a healthy attitude to all fellowemployees.Furthermore must be able to present to a board of Directors should theneed arise, working hand in hand with Operations ManagerAdditional hours may be requires at the discretion of Management.Should you not hear from us 2 weeks from date of application, kindlyconsider your application unsuccessful,Email claire@wedynamic.co.za with referencesSalary R20K per month working remotely and occasional Head Office checkin so own transport is essential.An excel test will be conducted to establish your workings in excel forour client prior to proceeding for an interview
12h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
SavedSave
Store Manager position available in Durban. Some Responsibilities include: * Financial reporting & Administration* Stock Management & Stocktaking* Staff management* Health & Safety * Implementing and adhering to SOP's & other controls Requirements: * Matric * Previous Retail experience * No criminal record * Proficient in MS Word, Excel, Teams & Outlook Additional info: * Fixed basic salary * Staff meal allowance If interested, please respond with CV's attached as well as matric certificate
13h
1
A Depot in Empangeni is looking for a Logistics & Fleet Administrator whos main functions will be to organizing the day to day operation of the company’s transport.
Minimum requirements
Grade 12 Tertiary qualification in Logistics or Supply Chain Management
Skills Ability to read, write, understand and communicate in English.
Good numeracy
Good computer literacy – especially Excel and e-mail
Experience Minimum 3 years supervisory/management experience in distribution/transport FMCG experience
Experience working with JDE advantageous
Email full CV and Copies of qualifications to cvdbn@sunshinebakery.coza.
Correspondence will only be with shortlisted candidates within two weeks Responsibility:Allocating vehicles to drivers
Monitoring and controlling vehicle movement
Vehicle maintenance and repairs
End to end process regarding accidents or incidents and record-keeping related to maintenance and repairs vehicle mileage, fuel consumption, licencing, crate control and other related record-keeping. Salary: RR6500 - R7000Job Reference #: Empangeni Logistics & Transport Administrator
2mo
1
SavedSave
Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
6d
SavedSave
**** WESTMEAD **** We are looking for an experience person to handle the administrative and financial running of a mechanical workshop. - Book keeping experience up to trial balance. - OHSA skills- Client relations- Daily office administrationSalary is discussed on application.
2d
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