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1
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Purpose of the JobAs part of the ITSM (IT service management) team this candidate will:Manage a reactive and proactive, end-to-end, Problem Management process for all digital solutionsPerform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology and business units to implement and improve problem resolutionInstitutionalize ITIL best practices in the area of Problem Management, resulting in consistent execution of Root Cause Analysis, Corrective ActionsLead Problem Management activities directly for specific situations as appropriateProvide reporting of metrics for Problem Management process, showing areas of accomplishment and opportunities for continual improvementQualificationsMatriculation CertificateRelevant degree in IT/Business ManagementIT Service Management Certification (ITIL4)ExperienceGovernance framework certification (Cobit) will be an advantage5 - 8 years experience in IT Incident and Problem management preferably in a Financial Services / Asset Management / Platform environment.Key ResponsibilitiesAs part of the ITSM Team this candidate will:Conduct thorough investigations into IT related problems to establish permanent resolution to prevent reoccurring incidents, and to minimize business impact.Identify and understand the underlying causes of an incidentIdentifying the best method to eliminate the root cause.Manages the overall process for a specific problemCoordinate and direct all facets of problem management effort including the right stakeholders across the businessParticipates in the implementation of solutions and adheres to the IT change control protocolAnalyse the cause of the reoccurring incidents by following the problem management methodologiesAnalyse data in the ticketing system periodically and identify possible chronic incidents that should be considered for problem managementCommunicate the status of existing problem records through various communication methodsRun post-implementation reviews to ensure changes intended to resolve problems, known errors, and associated incidents are completed and known error updates occurInterface with the incident management function to ensure post incident problems are quickly and readily identified and actioned, and incident root cause where it is change related is appropriately identified, reported and systemic issues actionedManage problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standardsIdentify Trends, Improvement Objectives and LimitationsIdentify Service Improvement OpportunityMonitor Service MetricsReceive Status UpdatesEnsuring production meetings are conducted in a professional and structured manner.Producing and delivering timely reports with significant useful information.Attend Change Management and other required meetingsAfter hours support will be required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789742&xid=1108_182692
2min
1
Objective of the Role:The purpose of the role is to work collaboratively within the IT Service Management team and across other teams in the business to deliver exceptional customer experiences for the platform. You will form part of a larger testing center of excellence within the business to drive quality and governance.Key Responsibilities:Actively participate in the planning, estimation and sizing of change requests, features, or IT service requests to be delivered.Delivery of a well-structured and standard designed, quality assurance solution within the timelines agreed with the delivery team.Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.Work closely with QA Leads, Developers, Architects, Product Owner, and other Stakeholders to meet the expectations of our client.Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner, and other Stakeholders though honest communication which align to the company values.Liaise with stakeholders across the business to build a network that will align to ways of work.Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.Participate in the backlog grooming.Participate in the sprint planning, test estimation and success criteria.Collaborate with the core test team to continuously improve the test regression pack, automation frameworks and overall platform.Where applicable, implement the test automation solutions with the objective that it has adequate coverage and can be re-used for regression testing.Confirm that the automation/functional test suite implemented is appropriately catalogued and aligns with the test governance.Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose non-functional testing.Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.Report status of testing to the squad/team daily.Participate in all retrospective reviews.Participate in the showcase to stakeholders.Understand and manage own time based on expected timelines articulated by the line-management and project expectations.Collaborate with peers and business experts to understand technical advances and its application within the INN8 eco-system. Qualifications:Advanced diplomas/national degreesISTQB certificate in Software Testing (foundational)Training or certific
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY5MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789741&xid=1108_182691
2min
1
SavedSave
A company in the laboratory services industry is seeking a Demand Planning Manager to join their dynamic team. PurposeLead strategic forecasting, collaborate with cross-functional teams, and optimize supply chain activities to meet business objectives and customer needs, ensuring effective demand-supply balancing and continuous improvement.Key Responsibilities:- Forecast demand for products and services, communicating timely information to stakeholders.- Collaborate with cross-functional teams for relevant data and insights.- Drive collaboration to prioritize demand for order fulfillment based on business objectives and customer segmentation.- Participate in sales and operations planning processes, enabling demand-supply balancing analysis.- Prepare reports and statistics, manage forecast models, and develop key performance indicators.- Support business, marketing, inventory, finance, and production strategies.- Review and assess risk, identify opportunities for risk management.- Utilize tools and technology for managing and analyzing the supplier portfolio.- Maintain constructive relationships with stakeholders.- Coach and mentor staff; oversee day-to-day administrative tasks.Minimum Requirements & Key Competencies:- Degree/Diploma in Supply Chain Management/Public Management/Logistics/Commerce (NQF LEVEL 6).- 8 years of Demand Planning experience, with at least 5 years in a Managerial or supervisory role.- Knowledge of Supply Chain Management, PFMA, treasury regulations, policies, procedures, Economics, and Accounting.- Proficiency in relevant tools and technology.- Understanding of customer service principles, Forecasting, and Demand Principles.- Analytical and critical thinking skills.- Strong verbal and written communication skills.- Problem-solving and numerical skills.- Attention to detail.- Advanced Computer Literacy.- Presentation Skills.- Customer Service Relations.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789733&xid=1108_182672
2min
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
7d
1
This position, at this group of companies, within the hospitality industry, is considered a huge opportunity to boost your career in Leads Resale Timeshare (Property) Agent re-selling…! Our portfolio is developing rapidly, thus vast opportunities exist … And, our properties are well-known and sought-after; we cater for high-end clientele. Do you have a passion for Timeshare (property) sales….? Maybe you are one of those who diligently and effortlessly ‘work’ through our clientele list by expectantly calling each of our clients. This position has a history of paying dividends to your hard work which would show on your payslip …! Are you the one who will be selected for this highly opportune position…? Ideally, this position is well suited for the more mature who envisions a prospective sale in each call…
As one of our many Property Sales Agents, you would contribute to the success of our organization by utilising your sales expertise
Assistant Manager :Property Sales Agents / Timeshare
R35k fixed salary
This position, at this group of companies, within the hospitality industry, is considered a huge opportunity to employ your supervising skills as supervising and managing the Group of companies’ Sales Agents. Our portfolio is developing rapidly, thus our Team of Sales Agents need to be managed …,. Are you an experienced Supervisor for property sales staff….? This position holds a history of paying dividends to your hands-on supervisory / guiding expertise… Although our properties are well-known and sought-after; we cater for high-end clientele; Some of our Sales Agents bill average of triple digits monthly, then there are those that needs compassionate guidance to reach that stage in their selling career. Are you the one who will be selected for this highly opportune position…? Ideally, this position is well suited for the more mature who holds empathy to people, and – no doubt – that mature person who is able to motivate and inspire …!
Key Tasks
Sales Team Coordination and supervisionSales Administration ManagementKey Accounts managementImplementing and designing Marketing and Sales PlansProject Management and Product Management
Qualifications:
Grade 12Relevant tertiary qualificationHave obtained or is willing to obtain a Real estate L4 (Full Qualification 59097)
Experience:
Personal attributes
5 years + Sales industry experienceMust have proven track record for supervision or coordination of sales teamStrong sales skills (able to Transfer / mentor and learn new sales ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MTU5MzQyODM/c291cmNlPWd1bXRyZWU=&jid=1372557&xid=715934283
2y
1
A fantastic opportunity for a QA Lead to Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Lifecycle. You will be required to ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics. Requirements: Advanced Diplomas/National 1st DegreesAgile certification and training in DevOps would be advantageous.ISTQB foundation or equivalent (ISEB)2 or more years in a Lead role6 to 8 years test automation experienceJava and extensive SeleniumAPI testing (Rest Assured/Karate/SOAPUI)JmeterProgramming (OOP)Java Development with J2EE and/or Springboot knowledge (Advanced)Automation testing using SeleniumUse of repository systems ie: Azure ReposTesting of Services using automation tools such as Rest Assured (and SOAPUI).BDD and TDDContinuous Integration (CI) process with Jenkins or Azure Pipelines.Agile methodology and working in agile teamsUse of MavenUse of Jira and Confluence Reference Number for this position is GZ57178 which is a permanent role offering a salary of R1300k per annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk3MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790745&xid=1108_182971
7h
1
A fantastic opportunity for a SELENIUM automation expert to work in a team to implement test strategies in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Lifecycle. You will be required to ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics. Requirements: Advanced Diplomas/National 1st DegreesAgile certification and training in DevOps would be advantageous.ISTQB foundation or equivalent (ISEB)6 to 8 years test automation experienceAPI testing (Rest Assured/Karate/SOAPUI)JmeterProgramming (OOP), Java Development with J2EE and/or Springboot knowledge (Advanced)Automation testing using Selenium extensive experienceUse of repository systems ie: Azure ReposTesting of Services using automation tools such as Rest Assured (and SOAPUI).BDD and TDDContinuous Integration (CI) process with Jenkins or Azure Pipelines.Agile methodology and working in agile teamsUse of MavenUse of Jira and Confluence Reference Number for this position is GZ57178 which is a permanent role offering a salary of R1100k per annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790744&xid=1108_182970
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
7d
1
SavedSave
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Senior Data Engineer to join their hybrid working team in Johannesburg.
Job Purpose:
Responsible for building data pipelines and maintaining and building production data systems. Extract complex quantifiable insights from the Companys data assets. Work with and make data available for valuable insights.
Responsibilities:
Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement
• Develop new applications to meet customer requirements Data Exploration
• Perform complex statistical analysis and utilise mining, modelling, and testing techniques to enable data analysis
• Gather Data from both internal and external data sources
• Research and development of new tools and data techniques
• Conduct feature extraction and design
• Develop ETL data extractions jobs Data Management
• Take responsibility for developing and delivering a key element of the data management system
• Ensure data cleaning, mapping, and understanding the data Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy Advanced and Predictive Analytics
• Run advanced and predictive analyses and perform model assessments, validation, and enhancement activities, using predictive analytics software tools and functionalities
• Implement models/data products in some instances, complete a piece of work to form part of larger project Insights and Reporting
• Prepare and coordinate the completion of various data and analytics reports
• Ensure monitoring and quantification of model/data products effects on the Company, its clients and stakeholders Stakeholder Engagement
• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment Project Management
• Work within an established project management plan to achieve specific goals
• Deliver on project outcomes and timelines management Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending confer...Job Reference #: 202633
7d
1
Assistant Production Manager/Dispatch Manager Required (Temp)The position is available from to with the possibility that the contract could be extended.We are currently looking for a dynamic candidate to fulfill the Assistant Production Manager/Dispatch Managers position, based in Linbro Park. This exciting opportunity is ideal for a hard-working professional with good management skills and up for a challenge.If you have what it takes to be an awesome team player and know how to go the extra mile, then this is your chance to apply!Working hours: 07:15 until 17:00 (Mon-Fri)Do You Have The Following Qualities?*Must have experience in graphic design.*Must be able to Operate digital printing machines*Must have your own reliable transport.*Attention to detail*Able to work under pressure*Have excellent communication skills both over email and telephonically.*Reliable*Excellent Computer Skills*Friendly personalityThe Role Consists Of:*Assisting the Production manager.*Provide relief for the production manager should she be absent.*Managing the dispatch of completed orders.*Setting up print files.*Assisting with production lead times.*Signing off job cards.*Must be able to manage a small production and dispatch team.R11500 pm salary plus medical cover*Please do not apply for the position if the above criteria is not met. Contact me via email, applications@brandability.co.za with a brief description of yourself along with your CV. If you don’t hear from me within a week, please consider your application as unsuccessful.
17h
1
SavedSave
Job DescriptionOur client in the manufacturing sector is looking for a Machining Manager to join their team!Are you a seasoned machinist with leadership experience, looking to advance your career with a dynamic and innovative team? We have an exciting opportunity for a Machining Manager to oversee our machining department and ensure top-notch production quality.Job Title: Machining ManagerLocation: North RidingJob Type: Full-timeSalary: R660,000 to R720,000 CTC per yearAbout the Role:As a Machining Manager, you will play a critical role in managing the scheduling and output of our machining department. You will be part of the management team, focusing on producing the highest quality products and exceeding customer expectations.Key Responsibilities:Department Management: Oversee the scheduling and output of the machining department.Leadership: Be an integral part of the management team and manage the machining department staff.Production Oversight: Develop, control, and meet the machining schedule.CNC Operation: Operate CNC machines, specifically VMC and CNC Lathe Machines, performing tasks such as drilling, tapping, turning, and milling.Precision Work: Work to fine tolerances (0.03mm) as per customer requirements.Technical Skills: Read and interpret engineering drawings, take accurate measurements, and adjust programs to suit material and operations.Preferred Experience and Characteristics:Qualifications: Tool Jig and Die Trade Certificate, Mechanical Engineering/Technicon Qualification.Experience: Minimum of 5 years in manufacturing and CNC operations, with leadership experience in a machining department.Technical Proficiency: Experience with Mastercam software and ability to read and interpret engineering drawings.Mechanical Aptitude: Strong mechanical skills and good math abilities.Communication: Excellent interpersonal and communication skills.Measurement Competency: Proficiency in using measuring equipment such as micrometers, depth verniers, clock gauges, inside micrometers, and telescopic gauges.Planning Ability: Capability to plan work on multiple machines to keep spindles turning efficiently.If you are ready to take on a leadership role in a world-leading manufacturing team and contribute to producing high-quality products, we want to hear from you!Send your CV to careers@promoxionmedia.com
3h
VERIFIED
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
7d
SavedSave
No we don't need you to sell ice to an Eskimo.But we are looking for a born sales man who has the experience and also the passion for getting out there and making good deals happen, whether talking to a factory manager or a mining engineer, you know how to have good conversations and seal the deal.Your day to day will have you working through old clients & new leads and canvassing for business in specific industries, setting up appointments (you're not afraid of the phone are you) and visiting clients 80% of the time. You would spend the rest of your time in the office, preparing quotes, doing admin and producing reports.Our products are technical and niche and so to fit into this role you need to have a technical inclination (think IT hardware, or machinery, or engines or pumps) and a natural curiosity about understanding how parts fit together, what they do and how it would benefit a customer in order to know what to sell and who to sell it to. You'll need to understand specifications of a product, do some calculations, and although we will give you training, a lot of the knowledge you will gain through self-study.You will receive a basic salary, have access to a company vehicle for business purposes, cellphone & data allowance and provident fund as a full company contribution. But the monthly commission and quarterly incentives are what you're aiming for and this opportunity is hugely beneficial to target driven individuals.To get started in this role, you'll need to identify as the person we have described above. Have meticulous communication skills. Have your own vehicle to get to and from the office and hopefully available to start soon.Why are you the right person to fill this role? Send your CV to cheryl.andre@talenttrack.co.za and tell us why!
19h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
7d
1
SavedSave
Business Development Manager New sales / canvassing / hunting (B2B not B2C) JOB PURPOSE: The role of NEW Business Development Manager is to secure new revenue by effectively identifying new opportunities (COLD CANVASSING), sales planning, establishing a healthy pipeline & management thereof, successful implementation & meeting set targets. REPORTING STRUCTURE:Reporting to Executives QUALIFICATIONS & MINIMUM REQUIRED JOB EXPERIENCE Matric CompulsoryLogistics Qualification AdvantageousSales Qualifications - AdvantageousPrevious industry experience (Logistics, freight, transport) Compulsory5-10 Plus years experience within a new business sales roleProven track record of successfully meeting sales targets - CompulsoryCOMPUTER LITERACY: MS Office, CRM Programs, Parcel Perfect - AdvantageousOwn vehicle essential REQUIRED SKILLS & ATTRIBUTES: Effective communication. Ability to work independentlyStrong Negotiation skills, Self-motivated, Problem Solving, Loyal Overcoming objectionsHardworking Attention to detailTeam PlayerAdministration skillsResults Driven Pipeline ManagementHonest Effective prospecting skillsStrategic Thinker Confident to communicate at a Senior Executive level DAILY DUTIES & RESPONSIBILITIES: Identify and target a healthy mix of strategic large opportunities as well as medium and low revenue customersAbility to interact and negotiate at Senior Executive LevelUnderstanding customers full supply chain to identify needs and the ability to think out of the box to present back to business unique service offerings that if implemented could add to the growth of new verticals or product offeringsIdentify opportunities to offer solutions not only at a transaction level but a strategic level, that will ensure long terms partnerships with customersEnsure our organisation becomes an integral part of the customers supply chainStrategise, plan and execute on developing a lead list through cold calling and/or scheduled appointmentsConversion of leads into qualified prospectsAbility to identify customer needs and partner with customerPresenting compelling presentations to customers on our solutionEnsure all sales related activities are updated daily within the CRM SystemMonitor conversion ratio and identify areas of improvement required within the sales cycle e.g. Lead generation, prospecting, identify needs, solution building and closingManage, monitor and understanding of own actual performance against set targetsSufficient qualified prospects in the pipeline to meet set monthly, quarterly and annual targetEnsure a good mix of opportunities, low, medium and highEffective implementation of new accountsAccurate forecasting of potential opportunitiesMonitor any client slow paying or not paying Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered. Should you not have received a response to your application within two weeks of submitting your CV, please consider your
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzkzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793183&xid=1109_187939
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Duties & ResponsibilitiesMust be able to work un-supervised within a team and possess clear communication skills. The individual must be energetic and able to cope with physical tasks. Good verbal communication skills. Good eye-hand coordination. Good Leadership. Analytical and Critical Thinking Ability Logical Thinking and Judgment Ability Hard working, reliable and prepared to work overtime. Excellent interpersonal and communication skills Ability to work under pressure to meet strict deadlines. Willing to adapt to change, driven and dynamic. Ability to work in a team and be service orientated. Self-motivated and used to a high-performance culture. Ability to work for long hours as and when required. Working at Heights, below ground level and confined spaces.Desired Experience & QualificationM QUALIFICATION: Post Graduate Diploma Project Management / Industrial Engineering qualification. Lean Six Sigma Green Belt Minimum 3 years Project Management experience Minimum 3 years in production and operational experiencePackage & RemunerationR30K to R45K CTC depending years of experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzkwM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793158&xid=1109_187903
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Based in Germiston and reporting to the Production Manager.Quality Functions:Manage the responsibility of maintaining and improving the Quality Management System (QMS) throughout the industrial product-manufacturing factory.Apply knowledge and experience relating to QA in terms of the hot working, forging and pressing of steel products to ensure adherence to company manufacturing standards.Review and understand the various manufacturing processes and compare, identify and improve QA activities within the factory to prevent defective results. This will entail process mapping, process capability studies and the monitoring of key production processes to ensure that they are aligned with the overall business strategy, and that corrective action is implemented where required.Establish a clearly defined QMS that is understandable and can be applied by all production staff, as well as analyse and improve QA processes to enable the factory to deliver on its strategy.Set up and maintain all QA control and documentation systems collate and analyse product and process performance data against defined parameters and assess product quality against manufacturing specifications and customer requirements.Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvementEnsure compliance with SANAS standards.Health & Safety FunctionsApplying the basic requirements of the Occupational Health and Safety Act, 85/1993.Maintain, as far as reasonably practicable, a work environment that is safe and without risk to the health of the workers.Develop and implement SHE plans and standards aligned to business strategies and objectives, and monitor the effectiveness of the implementation throughout the business.Ensure that manufacturing operations implement the required standards in order to obtain and retain certification for all facilities.Ensure compliance with all legislative, regulatory, Company standards throughout all operations, and assist Management to identify SHE risks in order to reduce the overall risk of SHE issues.Utilise change management principles and enable effective communication of all SHE-related issues and/or SHE project roll-outs, and ensure SHE competencies for manufacturing operations are identified and gaps closed.Investigate, develop and improve existing SHE standards, systems and procedures by adopting and implementing safe operating practices (SOPs), OHS Act, and ensure that the SHE function provides expertise and tools to enable the business to comply with all legislative and safety requirements.Provide professional input and support to manufacturing operations regarding all incidents, recommend corrective actions and ensure the effective close-out of all actions.Dealing with work-related injuries and diseases as well as the prevention, protection and promotion of the health of workers.Min Requirements:Appropriate SHE qualifications and previous practical experience within an engi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Nzk1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793140&xid=1109_187958
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
7d
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