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A well established financial services firm would like to welcome to their team, a skilled Human Resources Manager. The Human Resources Manager will be responsible for overseeing all aspects of our companys human resources practices and processes.Main Responsibilities:Develop and implement HR strategies and initiatives aligned with the overall business strategyImplementing and administering HR policies and programsManaging recruitment and selection processEmployee onboardingPayroll processingSupport current and future business needs through the development, engagement, motivation and preservation of human capitalDevelop and monitor overall HR strategies, systems, tactics and procedures across the organizationNurture a positive working environmentArranging team eventsOversee and manage the performance appraisal processMaintain pay plan and benefits programAssess training needs to apply and monitor training programsEnsuring compliance with labour laws and regulationsManaging employee relationsBridge management and employee relations by addressing grievances or other issuesSupporting team infrastructure, including certain key suppliers (eg. landlord, IT contracting)Other tasks to support management in terms of optimisation of human resources Minimum Requirements:Excellent knowledge of labour laws and regulations in South AfricaKnowledge of HR systems and databasesStrong interpersonal and communication skills to effectively communicate with employees, management, and external partnersDemonstrated experience in developing, implementing, and administering HR programs, policies, and proceduresAble to conduct organisational assessments, identify issues and opportunities for improvement, and develop action plans to address themBachelor’s degree in human resources, Business Administration, or related fieldMinimum of 3 years of experience in a senior human resources management role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODgyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779550&xid=1108_178828
1h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
3d
1
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Job Purpose:To be a National Support function to the Wholesale and Retail FMCG merchant teams is stores to fulfil an experienced Buyer role within the procurement team and be responsible for sourcing, acquiring and negotiating competitive prices and products from suppliers on a National level.Duties & Responsibilities:Negotiating better prices and terms with current suppliers, key focus on increasing of rebates and range;Forecasting of stock;Reducing levels of aged stockIncreasing the supplier base poolNegotiating better prices and terms with current suppliersHandling new product development and trialsMS Office literate (including knowledge of an ERP system)The successful candidate must meet the following requirements: 3 - 5 years experience within a similar or same role / specialist role;2 - 4 experience is retail business and understanding of the sectoral determination act 9, applicable to the Wholesale and Retail sector; Have a strong employee relations focus, proven knowledge of South African labour legislation and, Degree in HR/ Labour Law or equivalent (NQF 8) will be advantageous; Have their own car that is reliable as well as possess a drivers license. Willing to be based in Vryburg at the Regional office and travel to stores allocated, including Kuruman.Willing to work retail trade hours aligned to the business needs, which includes Saturday work and some public holidays.Desired behavioural abilities:Demonstrated ability in working in a fast-paced environment and achieve above average results;Must possess excellent verbal and written communication skills and the ability to negotiate, persuade, sell, and resolve conflicts; Proven leadership abilities to support the operational team; Able to communicate with, engage and influence senior stakeholders Regional Management team; Show respect and consideration for colleagues; Ability to handle pressure and deliver results under pressurised circumstances;Overall Team Player to support the Operational Environments;Be attentive to the Environment, industry trends and have high levels of attention to detailExperience in our Industry (Wholesale and Retail) in a Client centric approach and skills with a sense of urgency; Be able to perform at an optimum level under pressure for extensive lengths of time and adapt Able to generate above average results within a demanding and pressurised environment; Planning and Organising skills; Coping with pressure and setback; Persuading and Influencing management with confidence and reference to the law; Entrepreneurial and Commercial thinking; Self-starter that can adapt quickly. Strong attention to detail especially in reports. Presenting and Communicating Information; Well-spoken in English and the following languages will be advantageous: Afrikaans / African Language from the area; Exceptional interpersonal skills; Excellent Communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE3OTU5OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1767744&xid=1109_179598
3mo
1
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*Reference: JHB005288-ABJ-1*
HR Administrator / Officer / Payroll
Based in City Deep
R13 500 - R20 000
**Minimum requirements:
**
* 3-5 Years of experience
* Payroll Exp
* HR generalist exp
* Quality experience is a plus
* Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243744&xid=1555_56123
2y
1
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My client in the tech space is looking for your payroll expertise to back up the current Payroll Administrator who currently administers a payroll of 1100 individuals.
*Responsibilities:*
* Processing of payroll of 1100 employees
* Providing information and answering employee questions about payroll related matters.
* Preparing and issuing payslips
* Maintaining employee records.
* Coordinating with the HR department to ensure correct employee data.
* Data capturing
*Requirements:*
* 5 + Years experience in Payroll
* Sage VIP software advantageous
Please note if you have not heard from us in 2 weeks from application, please consider yourself unsuccessful - please do continue to follow us online and apply for suitable roles.
see Duties & Responsibilities
see Duties & Responsibilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MTQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243638&xid=1555_56147
2y
1
B Com Human Resource Management / Industrial RelationsMin 2 years HR experience within the Retail / FMCG sector Valid drivers licenseRecruitment and appointment of staff in line with branch staffing requirementsStaff compliance with the company conditions of employmentAll factors affecting payroll input and the timeous submission thereof to HO as well as the administration of payslipsAdministration and management of all staff benefitsStaff terminationsDealing with all employment related queriescapturing Human Resources related statistics for Head officeEnsuring that disciplinary hearings are effectively dealt withPreparing for and attending to CCMA mattersFacilitating Occupational Health and Safety in the branchArranging training in conjunction with the training managerAssisting / contributing at a management level to the achievement of performance targets for the branchSalary: Market related with Medical Aid, Provident fund, Incentive Bonus, Travel Allowance Please note: By applying for this position and providing Fokus Personnel with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY1NDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243246&xid=1108_65468
2y
1
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*Reference: DUR002357-SN-1*
Reporting to the HR Executive, provide support, service and leadership to the Manufacturing Business and HR department by implementing HR strategy and ensure alignment with the business strategy. Streamline the HR processes across the business and build integrated plan for HR operations to support business performance while building a culture of operational excellence.
*The Person:*
* Bachelors Degree plus 8 to 10 years general HR experience in a Manufacturing environment.
*The Job Focus:*
* Strategy implementation and compliance.
* HR operational excellence.
* Recruitment and selection.
* Employee relations.
* Engagement and on-boarding.
* Separation/exits.
* Performance management.
* Employment Equity.
* HR reporting.
* Records management
* Risk management.
* Deliver the HR strategy by partnering with the business.
* Drive HR best practice in line with current legislative requirements.
* Align business objectives with employees and management in various business units.
* Deliver value-added service to management and employees.
* Manage and resolve complex employee relations issues.
* Advise and support Managers on strategic issues..
* Be a proactive force behind workforce strategy.
* Plan, direct, supervise and co-ordinate work activities of the HR daily operations in consultation with the HR Executive.
* Implement the workforce plan and talent acquisition strategies
* Manage effective recruitment process to improve vacancy turnaround time and ensure successful appointment of critical positions.
* Implement performance development processes.
* Manage remuneration and benefits programs.
* Manage and ensure retention strategies are integrated with job evaluation processes.
* Manage the development of Employment Equity (EE) Plan and monitor the implementation of annual EE targets and Diversity Forums initiatives.
* Manage and ensure sound relations with staff and organised labour.
* Manage day to day operations of HR administration processes and systems.
* Lead the implementation of HR System projects to leverage the latest technology.
* Analyse and provide insight into monthly and quarterly HR reports, analyse key HR metrics.
* Manage and ensure compliance with applicable legislation, SAM policies, work standards and procedures, including risk mitigation control procedures.
* Manage and ensure that governance and risk management processes, procedure and controls are in place.
* Manage and ensure budget compliance within key departments.
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NzUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190091&xid=1555_25751
2y
1
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My client is seeking an HR business partner to provide professional advice, effective and efficient tools in all areas of the Human Resources field.
The ideal candidate will come from the following industries:
- Agriculture, Mining, Manufacturing
Requirements
* Bachelor degree in Human Resources Management or related field of expertise, a professional Qualification or association
* 5 years in HR field with 3 years in a senior management position within the function.
* Bachelor degree in Human Resources Management or related field of expertise, a professional Qualification or association
* 5 years in HR field with 3 years in a senior management position within the function
* Member of the Institute of People Management a distinct advantage.
R800k CTC per annum
* Bachelor degree in Human Resources Management or related field of expertise, a professional Qualification or association
* 5 years in HR field with 3 years in a senior management position within the function
* Member of the Institute of People Management a distinct advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NzYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190089&xid=1555_25762
2y
1
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JOB DESCRIPTIONOBJECTIVES OF THIS ROLEDAILY & WEEKLY RESPONSIBILITIESSKILLS & QUALIFICATIONS PREFERRED QUALIFICATIONS
At the the company our people are our most important resource. Were looking for a highly skilled recruiter to become one of them, and to help us find them. The ideal candidate will have prior experience in recruitment or human resources, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding untapped talent, driving company growth, and helping individuals find promising careers, we want to hear from you.
* Work closely with managers to gain a comprehensive understanding of the companys hiring needs for each position, and meet competitive hiring goals and expectations
* Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
* Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
* Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies
* Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements
* Work and form relationships with internal management teams to know the ins and outs of their departments and better understand their hiring needs and job specifications
* Develop and release job postings on platforms, such as social media and job boards
* * Utilise knowledge of multiple recruiting sources and execute innovative recruiting strategies to find quality candidates and prospect for new business
* Screen resumes and prospects, qualify, interview, and manage candidates throughout interview process from prepping before interviews to assisting with final offer negotiation
* Maintain a database of candidate records, including active and passive prospects, hired and unsuccessful employees, and other candidate relationships
* Follow up on interview process status and update records in internal database
* Provide coaching and guidance to more junior level recruiting staff
* 5+ years experience in recruitment or human resources
* Exceptional communication, interpersonal, and decisionmaking skills
* Advanced knowledge of MS Office, database management, and internet search
* Familiarity with job boards, and HR software, databases, and management systems
* Proven experience conducting various types of interviews (i.e., phone, video, etc.)
* Ability to travel as needed
* Bachelors degree in human resource management (or related field)
* Proficiency with content management systems
* Experience developing recruiting strategy
*Desired Skills: *
* recruiter
* hr
* recruitment
* human resources
*Desired Work Experience: *
* 2 to 5 years
*Desired Qualification Level: *
* Degree
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189826&xid=1554_10595
2y
1
Business Consultant Support Services (JB1589) Fully Remote for applicants residing in South AfricaR20 000 R25 000 CTC per month (20 hours a week) Duration: PermanentOverviewWe are recruiting for a Business Consultant to join our business support services consultancy with clients typically based in the UK and Southern Africa. The role will be varied with exposure to multiple corporate functions, with a focus on finance. The company offers a wide range of support to businesses including accounting, corporate secretarial and administrative support of other functions including legal, investor relations and HR. Minimum Requirements: Qualified ACCA/ CA (SA) or CIMA5 or more years post qualification experienceKnowledge of POPI complianceKnowledge of UK Data Protection Act 2018 and GDPRKnowledge of the UK QCA Corporate Governance Code (Advantageous)Experience in accounting for equity transactions, including share-based payments, under IFRS (advantageous)Experience within a small accountancy practice (advantageous)Experienced in using Xero (advantageous)Knowledge of the mining industry (advantageous)Experience working with/within an exchange-listed company (preferred)Company Secretarial experience (preferred)Duties and Responsibilities: Accounting Bookkeeping using XeroSupport clients with cash flow management, budgeting & forecastingSupport clients with payments processingSupport clients with their internal financial and management accounting, and financial reporting (annual & interim)Support clients during their financial auditsLegal & Corporate Secretarial Manage internal registers (e.g., shares/options/warrants) and process transactionsProduce investor documentation and respond to queriesMaintain insider listsLiaise with client advisors (incl. legal, brokers and regulatory)Support clients administratively with legal mattersSupport clients to ensure that regulatory filings and obligations are up to date and filed on timeSupport clients with complianceAdministration Draft/Review legal agreements, news releases and other formal and informal corporate/IR communicationsGeneral and varied administrative assistance as required from time to time
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5MTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174780&xid=1109_69180
2y
1
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Requirements and skills: Own reliable transport.Minimum 5 -10 years similar working experience & certification.Stable track record.Strong MS Excel skills.Experience with Pastel Evolution and Sage PayrollWorking proficiency in Afrikaans preferred but not essential.SARS Statutory submissions (EMP501, VAT201) and VAT auditsProvisional Tax payments & liaising with Auditors re Trial Balance & Annual FinancialsKnowledge of IT Systems & Integrated Systems and backups, liaising with IT computer support provider.Credit Guarantee online system and maintenance of cover & applicationsBank recons, General Ledger, Cash book, Petty cash, Income Statement, Age Analysis updatesDebtors, Creditors, Recons, Remittances, Credit notes , Claims , accounts queries & following up for payments & liaising with Buying group Head OfficesStandard Bank online banking payments with Forex paymentsCash Flow ForecastsEmployment Equity & Skills Development submissionsHR - Payroll Capturing on weekly & monthly companies, staff leave, UIF, Provident Fund, Letters of Termination, Clock cards, Contracts of Employment, Dismissals all staff matters & Casual wagesCustomer price lists, product costing /monitoring GPsPastel Sales Reporting / Comparisons on Excel spread sheetsWorking proficiency in Afrikaans preferred but not essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNjk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182480&xid=1109_71699
2y
1
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Our international client is looking for an individual who has a qualification in HR needing workplace experience. This will be a 12 month contract
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0Mzg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189394&xid=1109_74385
2y
1
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HR & Recruitment Officers x 2 R22k pm CTC JHB Perm start asap- EE candidates The holding company of this reputable group of subsidiaries (property amongst others) urgently needs your strong HR & recruitment experience! Minimum criteria: Completed HR or legal/law qualification 3 years minimum relevant HR experience Strong recruitment experience (Full cycle) Experience with CCMA/IR procedures Strong MS Office skills Stable track record Experience working for a school/academic institution (essential) Fully bilingual Duties: Handle the full recruitment function for all vacancies Various HR functions as required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189409&xid=1109_74453
2y
1
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We are currently looking for certified Sage 300 People Consultants to join our clients ERP team to implement, train, and support across all phases of successful implementations.Salary: Market related Dependent upon experience.Required Skills/ Experience:? Matric & relevant IT qualification? Must be Certified in Sage 300 People (NB: HR and Payroll Certified)? 2+ years experience in Sage 300 People? At least one full lifecycle implementation including support experience? Strong communicator? Business AnalysisDescription? Training internally and at customer sites? Running implementation workshops? Managing data migrations? Report design? Specifying and testing bespoke software requirements.? Client analysis for requirements gathering? Solution design documentation? Configuration of Sage 300 System? Training of the solution? Perform user acceptance testing? Working with the development team to build customization? Go live hand holding support? Post go live support and issue resolution? Billing system exposure beneficial? Project management knowledge and principles? Ability to work in an agile environment? Technical installation knowledge beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNjc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182266&xid=1109_71677
2y
Six Sense Consulting is seeking to appoint a Senior Research Consultant The Senior Research Consultant will be primarily responsible to support Six Sense Management with regards to their key clientâ??s available vacancies
Qualifications and Experience:
Matric required
Relevant diploma or degree qualification a Tertiary is qualification advantageous
Must have at least 3 yearsâ?? experience in a similar role within a Recruitment Agency or inhouse recruitment environment essentialÂ
Key Responsibilities:
Candidate Sourcing:
Utilize various online platforms, databases, and tools to identify and source potential candidates
Candidate Screening and Engagement:
Initiate contact with potential candidates through emails, messages, and phone calls, and build and maintain relationships with them
Conduct preliminary interviews and assessments to evaluate candidates qualifications, skills, and cultural fit
Conduct reference checks and gather all relevant supporting documents from candidates
Database Management:
Maintain accurate and organized candidate databases, ensuring data integrity and compliance with privacy regulations
Load top talent on the companys database
Reporting:
Provide regular reports and updates on candidate pipeline status, sourcing efforts and recruitment metrics (as and when required)
Team work and Collaboration:
Work closely with the recruitment team to understand client requirements and collaborate on candidate submissions
Providing feedback to applicants throughout recruitment process
Assist Account Managers/ Recruitment Manager with recruitment activities
Skills and Competencies
Good communication and interpersonal skills
Must be a Team Player
Action orientation
Attention to detail
Must be Compliant with policies and processes
Good written and verbal communication skills
Diligence
Must have good time management and ensure quality delivery of tasks
Drive to deliver
Excellent work ethics, professional, honest, reliable, and trustworthy
Good planning and organizing skills
Maintain professionalism at all times
Resilience
This position includes a semi-hybrid work arrangement, ongoing on the-job-training and development and a fun, collaborative work culture.Please note that if you have not received a response within 10 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Recruitment
Job Reference #: SSC000553/MS
12h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
3d
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