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Who are we: A distinguished FMCG business headquartered in Zambia, with a strategic presence across the African continent.Who are we looking for: A category manager who has has worked within the FMCG industry. (This role is based in Zambia and open to South African candidates looking for an expat opportunity). What will you do: Market and Trend Analysis: Thoroughly analyze sales, industry trends and consumer behavior to inform product category strategies.Strategic Development: Formulate and implement long-term strategies for product category growth and sustainability.Product Lifecycle Management: Develop and execute exit strategies for underperforming products, ensuring focus on successful and profitable items.Demand Forecasting: Accurately predict product demand to maintain efficient inventory levels, avoiding overstock and stock-outs.Pricing Strategy: Work closely with the sales teams to set competitive pricing, balancing profitability and market competitiveness.Promotional Activities: Coordinate with marketing and sales teams to devise effective promotional campaigns for the product category.Category Expansion: Conduct research and / or collaborate with buyers and sales teams to identify opportunities for category expansion and diversification.Sales Analysis: Review sales performance data to identify trends, opportunities for improvement, and areas of growth.Budget Development and Management: Work under the guidance of function heads to develop and manage the budget for the category, ensuring cost-effectiveness and profitability.Supplier Contract Negotiation: Negotiate terms and contracts with suppliers to secure advantageous agreements.Product Positioning: Determine optimal product positioning within the market to maximize visibility and appeal to target consumers.Cross-Functional Collaboration: Work closely with various internal teams, such as R&D, supply chain and finance, to align category strategy with overall business objectives.Market Research: Conduct and interpret market research to stay ahead of industry changes and competitor strategies.Consumer Insights: Leverage consumer insights to refine product offerings and tailor strategies to customer preferences.What do you need: Proven experience as a category manager or similar role in FMCG or related industry.Strong understanding of marketing, sales, and category management principles.High proficiency in data analysis, market research, and forecasting techniques.Excellent communication, negotiation, and interpersonal skills.Strategic thinker with a robust analytical mindset.Bachelor’s degree in business administration, marketing, or related fields.Strong understanding of brand management and brand strategy is critical.Proficiency with Oracle ERP, Power BI and MS Office essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1784611&xid=1109_185448
6h
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Surgo (PTY) Ltd. has partnered with one of South Africas fastest-growing pharmaceutical retail groups with operations in South Africa, Botswana, and Namibia. The group was founded in 1978 and has its Head Office based in Midrand, Johannesburg.
Our client has since grown to over 200 stores to date, employing over 18 500 full-time and part-time employees and is now looking to recruit an Organisational Development Manager to join their team.
Job Purpose:
Strategic implementation of organisational development activities through research, design, development, and facilitation of OD interventions to optimise the alignment of the workforce and key business strategies and initiatives.
Responsibilities:
Organisation Design:
• Strategic organisational design through understanding organisational structures and job specific requirements to contribute to the HR Strategy of the company
• Conduct job analysis and evaluations and development of job profiling
• Implement and maintain job grading system
• Create competency model Performance Appraisals and Management
• Identify performance targets and link with job profile
• Develop methods of measuring if performance management aligns with organisational goals
• Develop, review, and implement performance management policies and procedures
• Guide management on performance appraisal and management principles
• Assist management to create project timelines and deadlines Workforce and Succession Planning:
• Design and implementation of succession planning in line with companys talent management framework
• Guide management on succession and career development to ensure the sustainability of the business
• Provide input into employee risk movement and develop strategic plan to ensure higher retention rate
• Develop, review, and implement succession planning policies and procedures
• Evaluate job satisfaction and corporate culture through climate surveys and develop and implementation action plan to prevent high employee turnover
• Design and implement competency-based assessment and analyses
• Compile appropriate test batteries for different assessment purposes and according to competency requirements
• Obtain quotes from suppliers when required and consider costing when suggesting assessments
• Interpret results obtained from assessments and utilise information in an ethical manner
• Provide feedback on assessment results to relevant members of the HR team, Department Heads as well as respondents
• Utilise the information obtained from assessments in order to suggest and implement relevant HR interventions Leadership Strategy: (Wellness)
• Facilitate team building, group forming, strategic planning, and training sessions to ensue cohesive functioning of teams
• Diagnose potential organisational problem areas and liaise with management to implement strategies counter concerns
• Conflict Management within teams
• Design and implement leadership strategies in line with business obje...Job Reference #: 202621
13h
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Johannesburg, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202371 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202371
13h
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DescriptionGarden Centre Telesales Agent – Johannesburg (JHB000001)IntroductionWe are seeking to employ a dynamic individual within an exciting growing business venture. This position will suit a self-driven, analytical, technology-oriented and dynamic team player.Minimum Requirements:• Matric and experience in Telemarketing.• Computer literate & a positive attitude towards technology.• Love for the outdoors, nature and plants.• Good interpersonal skills (fluent in Afrikaans and English) as you would be required to work with staff and clients daily.• Medically fit to perform the duties as required.• Entrepreneurial• Self-motivated and determined• Inspired to make a positive difference• Tech-savvy and comfortable engaging on the phone and computer• Organised and disciplined• Strong networking and marketing skillsShould be residing close to Northriding area, Randburg, Johannesburg .Key Performance Areas:• Ordering nursery stock including soil, stones, fertilizers, shrubs, plants, and trees.• Respond to emails, all social medias enquiries from clients.• Attend to walk-in clients and provide info on all products.• Responding to customer requests and assisting the nursery staff.• Manage sales and identify top selling items and manage stock accordingly• Create a unique environment through creativity and living out your passion• Develop B2B relationships• Engage with customers• Data analysisSalaryBetween R5 500 to R7 500Send email to pansy@finelineslandscaping.co.za
13h
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Responsible for selling non-COID solutions to the top 50 class clients while building and maintaining relationships with them.
Key Performance Areas:
Manage business intelligence and business generated leads in a professional and timely manner.Customer Service and Relationship ManagementLead analysis initiatives and service improvement reviews across all clients.Build strong relationships with clients from initial call strategy gaining their trust and respect.Attend prospect premises to undertake surveys and progress sale.Prepare periodic sales pipeline reports showing sales volume and potential salesRevenue generation through selling of non-COID and other products to mining and metal clients.Follow up on sales opportunities for clientsMitigate controllable Risks through Quality, due diligence, and disclosures.
Qualifications and Experience:
NQF 6 National Diploma in an FSB recognized qualificationCertified Financial Planner is AdvantageousRE5 (Representatives) non-negotiable and RE1 (Key Individual) advantageousFAIS accreditedAt least 5 years proven sales experience at senior levelAbility to interact at a C suite levelKnowledge of business policies, processes and procedures, legal complianceHighly developed, demonstrated Sales SkillsProven track record of sales experience in a Business-to-Business employee benefit product environmentAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contributionDemonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreachDemonstrated ability to see the big picture and provide useful advice and inputCompetitive in their approach to businessExperienced in identifying potential client’s teams about potential markets, desirable product features, go-to-market best practices, and measuring the success of outreach and product salesComfortable and able to act with authorityTakes full accountability for performance and developmentCommitment to continuous learning.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzAwOTQ3MTk/c291cmNlPWd1bXRyZWU=&jid=1305106&xid=570094719
13h
![Group Change Manager [Workday]](https://gms.gumtree.co.za/api/v1/za-pt10-ads/images/e0/e043538d-4cde-4082-8233-c794790c1170?rule=s-I72.auto)
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The Group Change Manager provides change management expertise and support to realise businesstransformation objectives with the national Workday implementation. The role incumbent applies best practice Change Management techniques andmethodologies that maximize employee adoption and usage and minimize resistance to ensure solutions aresuccessfully implemented, meet client and business requirements to increase benefit realization, valuecreation, ROI and the achievement of results and outcomes.
Key Responsibilities:
• Execute any level of change in a structured approach with the ability to speak to the phase ofchange, the ROI, the standard tools and templates.• Map and understand how multiple simultaneous changes are affecting employees in yourorganization, through valuable data and a high-level view, in order to boost performance andimprovement. This includes a map of the Change impact per business area.• Execute on multiple projects at the same time, while ensuring change agility, and change stamina inall our employees• Assess the scope of the change, including: Scale, amount of people and gradient (gradual or radicalchange) and execute plans on time – in budget and with excellence• Assess the readiness of the organization impacted by the change• Design a communication plan that addresses the needs of employees at different levels, catering fordifferent information needs• Conduct coaching and manager training for change management• Develop training requirements based on the skills, knowledge and behaviors necessary to implementthe change.• Develop sponsor activities and sponsor roadmaps• Identify, understand and manage resistance throughout the organization.• Conduct data collection, feedback analysis and corrective action- Employee involvement• Implement success measures - evaluate successes and failures and identify process changes for thenext project.Requirements:
- 5+ Years Working Experience managing large scale change projects
- Certified Change Management Qualification e.g. Prosci
- Relevant Degree and Hons. Degree in Industrial Psychology and certification in Change Management programme
- Experience in Workday/Successfactors Implementation
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDgxNDU1MjE0P3NvdXJjZT1ndW10cmVl&jid=1490548&xid=3081455214
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Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCPRouting protocol knowledgeSwitching knowledge as per CCNPPeriodic N/W Maintenance – Taking backup of all L3 devices and Servers, Perform the Graceful restart for all L3 devices and servers after the defined uptime is achieved -Configuring firewalls, routing, and switching to maximize network efficiency and security. Firewall (Fortinet, Cisco)Maximizing network performance through ongoing monitoring and troubleshootingArranging scheduled upgradesInvestigating faults in the networkUpdating network equipment to the latest firmware releasesReporting network status to key stakeholdersKnowledge of Active directory, File Server, SFTP servers, AD Integration, Forest Domain and replication of Primary and secondary AD process.Develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint.Integrate the server automation process either by custom scripts or via third-party solutions.Implement regular checks for the status of servers including hardware and software.Maintain and support multi-site windows environment along with hardware and software configuration.Management of server migration when required by the client.
Minimum requirements:
A Bachelor’s degree in computer science, information technology or relevant field, or similar professional qualification with at least four years’ relevant IT experienceExperience in related areas such as IT support, service, and repairExcellent communication skills, particularly the ability to communicate with staff who arent technically trainedThe skill to take on a variety of tasks and pay attention to detailAnalytical and problem-solving abilityTeamwork skills and the ability to feel comfortable working with different teams, clients, and staff across an organisationOrganisational skills and the ability to prioritise workload.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA1OTIzMzM1P3NvdXJjZT1ndW10cmVl&jid=1524962&xid=3405923335
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Role Purpose
Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business.
Responsibilities and work outputs
Internal Process
Define the required technology to support the businesss agreed IT Strategy, Philosophy and Enterprise Architecture.Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment.Translate business requirements into documented application architecture requirements, for application.Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards.Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery.Work within the Enterprise Architecture to integrate and propose viable solutions to business.Perform code reviews to ensure compliance with coding standards and best practices.Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area.Work closely with project teams, vendors and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture.Accountable for composition of detailed technical specifications, unit testing, and support documentation.Accountable for application development technical processes, from design to application.Define, document and maintain Application Architecture standards within the relevant business area.Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach.Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance.Provide accurate estimates of required effort for design and development, to assist in capacity management.
Client
Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.Deliver on ...
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13h
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I am recruiting for an excellent salesmen !
Requirements
Direct sales experience onlyNo telephonic salesNo call centre salesFace to face sales onlyGenerating own business leads is a mustFast pace sales environmentTarget driven salesPreferably experience in selling insuranceProven salesmen
The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers.
Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPls as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry
Salary Details
Fixed salary plus commission
Qualification
Matric/Grade 12FAIS Credits (preferable)RE 5 - a plusProven experience in FACE-TO-FACE SALES experience2 - 3 years DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent.Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation processAbility to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks
If you keen on this please send your CV to
james@abcworldwide.com
Include salary expectation, current salary, notice ...
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Senior Data Engineer to join their hybrid working team in Johannesburg.
Job Purpose:
Responsible for building data pipelines and maintaining and building production data systems. Extract complex quantifiable insights from the Companys data assets. Work with and make data available for valuable insights.
Responsibilities:
Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement
• Develop new applications to meet customer requirements Data Exploration
• Perform complex statistical analysis and utilise mining, modelling, and testing techniques to enable data analysis
• Gather Data from both internal and external data sources
• Research and development of new tools and data techniques
• Conduct feature extraction and design
• Develop ETL data extractions jobs Data Management
• Take responsibility for developing and delivering a key element of the data management system
• Ensure data cleaning, mapping, and understanding the data Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy Advanced and Predictive Analytics
• Run advanced and predictive analyses and perform model assessments, validation, and enhancement activities, using predictive analytics software tools and functionalities
• Implement models/data products in some instances, complete a piece of work to form part of larger project Insights and Reporting
• Prepare and coordinate the completion of various data and analytics reports
• Ensure monitoring and quantification of model/data products effects on the Company, its clients and stakeholders Stakeholder Engagement
• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment Project Management
• Work within an established project management plan to achieve specific goals
• Deliver on project outcomes and timelines management Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending confer...Job Reference #: 202633
13h
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Technical Architect – Solutions Architecture
Location: Pretoria, Gauteng, South Africa
Company
Our client, a multinational professional services company that specialises in information technology services and consulting, is looking to hire a Technical Architect to join their team in Pretoria.
Job Description
We are looking for people with breadth of knowledge across all IT components driven by business
aspirations and requirements. This knowledge is used to assess current architectural maturity and to
recommend / shape a future architectural goal state, including architectural standards, patterns and
platform services.
Key Competencies
Deep technical skills and experience in one or more technology architecture domains
Ability to develop implementation plans and estimates that serve as input to the business case supporting the technology implementationKnowledge across old and new technologies is also key as the solution architect can understand how existing solutions will co-exist and integrate to the new
Responsibilities
Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)Managing the sales team, Subject Matter Experts required during the sales process and the communication/collaboration with the delivery organization(s)Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standardsInterfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliverUnderstand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offeringsPreparing the BD spend estimate, schedule, work plan, resource/sourcing planCollaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal groupsAligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
Qualifications Required
Bachelor’s degree in Information Technology, Comp...
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A global pharmaceutical company has an opportunity for a Finance Manager to join the team.
Main Purpose of Job
To ensure accurate financial results are prepared and presented at the end of each monthPreparing cash flow forecasts and monitoring working capital movementsCoordinating year end auditsResponsible for all tax and VAT calculations and submissionBudget preparationsOverseeing the debtors collections
Key Performance Areas
· Responsible for the full finance function of large trading entities and smaller property companies
· Preparation of the monthly management reporting pack
o Processing of all monthly journals for finalisation of monthly pack
o Monthly processing of payroll journals
o Ensure that all balance sheet reconciliations are produced on an accurate and timely basis and to include bank reconciliations. Debtors, creditors, and all inter-company accounts
o Monitoring actual vs budget spend and analysing the variances
o Review of credit card pastel processing and allocations
o Responsible for system integrity checks
· Review of monthly supplier reconciliations for foreign and local suppliers
· Review and authorise of all local and foreign payments
· Responsible for loading new products on pastel
· Responsible for maintaining the chart of accounts on pastel
· Debtors
o Overseeing the debtors team and ensuring that collection are inline with the forecasts and debtors days are managed within the provided targets for public and tender
· Company Taxes
o Follow up on SARS correspondence
o Reconciliation and completion and submission of VAT 201
o Completion and submission of EMP 201
o Reconciling and submission of EMP 501
o Attend to VAT and PAYE queries for all companies
o Income tax calculations for all companies
o Provisional tax calculations for all companies
o Drafting of letters for SARS objections, audits queries, provisional taxes
· Financial Audit
o Collation of all supporting documents for annual financial statements
o Preparation and review of annual financial statements
o Manage annual financial audits for all companies and liaising with auditors
· Conducting daily huddles with staff
· Liaising with banks on queries where necessary
· Weekly and daily analysis for debtors’ collections
· Stringent and detailed cash flow management including weekly cash flow forecasts
· Annual budget preparation
· Implement, maintain, and improve financial controls, policies and procedures and systems where necessary. Mapping processes on sweet process.
Minimum Requi...
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The Company: A global pharmaceutical company.
Looking for: a Research Scientist.
What you will do: Develop efficient and novel drug delivery technologies and formulations.
Key Performance Areas:
· Setting up laboratory experiments, scientific literature search and analysis
· Liaising with different departments such as regulatory, supply chain to track the progress of projects
· PMF updates with project manager, project progress updates, research meetings and preparation of research projects
· Preparation of list of chemicals and reagents, meetings with KOLs, searching for KOLs and research partners, presentation of the research projects to the leadership team.
Minimum Requirements:
EDUCATION:
DESIRABLE SKILLS AND EXPERIENCE:
· At least 2-3 years of post-doctoral research experience demonstrating independent research outputs
.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTc5NDM2MTQ5P3NvdXJjZT1ndW10cmVl&jid=1302635&xid=1579436149
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DUTIES & RESPONSIBILITIES
Promote and sell all industrial services portfolio in statutory and non-statutory services rendered in Manufacturing, Mining, Energy and other relevant industry sectorsWeekly submission of opportunities plan and sales pipeline forecast reports to Area Sales ManagerWeekly reporting on industry updates, sales activities and market intelligenceWeekly management and updating of CRM (Salesforce)Collaborate with the internal business units for customer account management activitiesPresent Inspection Services portfolio to potential clients through direct communication in telephone calls, video conference, emails and face-to-face meetingsResponsible to develop new enquires, maintain new and existing customer enquiries and manage sales pipelineProfessional relationship management with clients in the areas of industry sectorsPlanning and scheduling of client visits and follow-up meetingsIdentify cross selling opportunities for the different business lines and allocate to the respective business unitsParticipate and find opportunities in Industry specific seminars, conference and webinarsPreparation of commercial aspects of proposals and tenders to various clients and closure of sales opportunitiesResponsible for achievement of individual assigned sales targetsAny other ad hoc tasks as requested by Management
Single Assignments
Beside the above listed job duties, special assignments have to be carried out based on the order of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
COMPETENCIES
Good command of the English languageGood communication skillsGood organizational skillsGood presentation skillsGood problem-solving skillsExcellent technical knowledgeCustomer-orientedAbility to perform under pressure
EDUCATION
Bachelor’s Degree in Sales and Marketing or relevant qualification in a technical discipline. E.g. Engineering.
WORK EXPERIENCE
At least 3 years’ Sales experience in a Technical Environment, preferably from the Testing, Inspection and Certification (TIC) Industry.
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDU2MjQ2MDU/c291cmNlPWd1bXRyZWU=&jid=1103789&xid=545624605
13h
1
GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
13h
1
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A leading Healthcare business is looking for a Social Media Manager who will be responsible for planning, implementing, managing and monitoring the companys Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
SKILLS/PHYSICAL COMPETENCIES
Social Media Strategist using social media for brand awareness and impressionsExcellent knowledge of Facebook, Instagram, Twitter and other social media best practicesComprehensive insight into social media monitoring resources and metricsUnderstanding of SEO and web traffic metricsExperience with doing audience and buyer persona researchGood understanding of social media KPIsFamiliarity with web design and publishingExcellent multitasking skillsGreat leadership skillsCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal, presentation and communication skills
Key Performance Areas (Core, essential responsibilities –outputs of the position)
· Develop, implement and manage our social media strategy
· Define most important social media KPIs
· Manage and oversee social media content in conjunction with Content Managers and the Marketing team - to ensure content is aligned with strategy and content drives engagement and increased sales through our social media audience.
· Measure the success of every social media campaign
· Stay up to date with latest social media best practices and technologies
· Collaborate with Marketing, Sales and Product Development teams
· Monitor SEO and user engagement and suggest content optimization
· Develop influencer and brand advocacy network
· Provide constructive feedback in order to align and pivot content/strategies to changing market forces
· Maximise ROI of social media campaigns
· Aligning and pivoting social media campaigns in line with social media algorithm changes
· Social media competitor analysis: Activity, spend, ROI
· Social media trends analysis and recommendations
· Social media case study development for internal skills development
· Kaizen reporting based on campaign analysis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg2NDAyODE1P3NvdXJjZT1ndW10cmVl&jid=1262634&xid=1686402815
13h
1
JOB DESCRIPTION
An opportunity exists for a Compliance Manager (Sub-Saharan Africa Region). The purpose of the role is to provide compliance and organizational advice to management and associates on compliance topics.
Duties may include but are not limited to:
Advice and Expertise
Provide compliance and organizational advice to management and associates on compliance topics;Understand, and keep abreast of changes to, relevant local laws and regulations;Implement local policies, guidelines, and procedures;Cooperate and liaise with government authorities and where necessary, instruct and manage external legal counsel.
Compliance Risk Management
Identify and analyse compliance risks, with a focus on anti-corruption and anti-bribery, as well as carrying out measures to monitor and mitigate risks, for example third-party due diligence, risk assessments and audits;Support local management to define/promote compliance goals on anti-corruption and compliance culture;Support further development of the compliance management system.
Training/Communication
Design and conduct trainings on compliance topics;Design and implement programs and initiatives to ensure awareness of compliance organization and topics, both internally and externally;Ensure effective communication of compliance topics in general
Monitoring and Control
Review and monitor the compliance management system to ensure it meets the requirements under local laws;Conduct and assist in compliance investigations, including recommending appropriate sanctions, disciplinary measures, or other consequences, and, if necessary, implementation of sanctions and measures;Monitor and review effectiveness of compliance program
General
Undertake duties as and when assigned by Regional Head of Corporate Compliance
MINIMUM REQUIREMENTS
7+ years of experience in ethics and compliance, legal, risk management/mitigation, internal audit, or other similar governance areas preferably in a multi-national company;Sound knowledge of and experience in the relevant regulations and laws, particularly relating to anti-corruption and anti-bribery;Supervisory experience preferred;Solid time management and organizational skills;Ability to work under pressure and to manage multiple tasks in a dynamic corporate environment;Excellent interpersonal and communication skills (fluent in English), with ability to communicate professionally with all levels within the organization;https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzY5ODI0NTk3P3NvdXJjZT1ndW10cmVl&jid=1240006&xid=3369824597
13h
1
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A software development company is looking for an experienced Account Manager to join their team.
Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated
Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable
Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280
13h
1
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Commercial Business Insurance Sales Consultant to join their team.
Job Purpose:
The Sales Consultant will assist in planning and implementing pursuit of strategic opportunities for Business Insurance, by cultivating client relationships or other commercial relationships and identifying new markets for Business Insurance products or services.
Responsibilities:
Business Development
• Monitor and assess sales and market data for a specific geographic region and market segment; and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed Customer Relationship Development / Prospecting
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer Organisation and to enable effective two-way flow of information and resolution of issues Customer Needs Clarification
• Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer Organisation; gather and analyses relevant information; and gain agreement to a statement of customer requirements Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the Organisation that meet the customers needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customers agreement Sales Opportunities Creation
• Develop a personal network within the business sector and represent the Organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Organisation, its products, and its services Customer Relationship Management / Account Management
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Customer Relationship Management (CRM) Data
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the Organisation has quality data to enable effective customer retention an...Job Reference #: 202629
13h
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