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The Graduate Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Customers are effectively supported through efficient SLA managementWe can meet the return on investment to the customerWe are recognized as the trusted advisor across our software solutions.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are eviden...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzU2NTk1MDg0P3NvdXJjZT1ndW10cmVl&jid=1297989&xid=2756595084
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Desired Experience & Qualification
20-25 years oldMaleMatric QualificationComputer literate (Word/Excel/Pastel)Previous sales experience will be advantages.Must have a driver’s licence and own transport will be a bonus.
Package & Remuneration
R10 000 – R15 000 dependant on previous experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTc2ODAyNzY/c291cmNlPWd1bXRyZWU=&jid=1567684&xid=917680276
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Are you interested in fitness and helping people?Fitness and sales consultants are in huge demand at health clubs, even start your own fitness business in your community or online earn from R1000 to R5000 per month part time.Training provided.Earn from R4500 to R8000 per month as a salary, should you prefer to work in a gym near you.Investi n the wellness business opportunity to be trained as a consultant and a coach to work in the fitness industry.Whatsapp Kim for more information 0744352084
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