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K2 Recruit is partnering with a specialist managed services provider to recruit a motivated and technically inclined Level 1 Support Technician to join their Networks & IPTV support team. This role is based in office in Century City, Cape Town and will focus on supporting WiFi networks, switching infrastructure, and IPTV platforms within enterprise and hospitality environments.This opportunity is well suited to a support engineer with a solid technical foundation who is eager to grow within a structured IT and IPTV environment. The successful candidate will deliver first-line technical support, perform initial configuration and troubleshooting, and escalate more complex issues while maintaining high service delivery standards.Key ResponsibilitiesTechnical Support & TroubleshootingProvide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms.Perform basic fault-finding on network connectivity and IPTV-related issues.Monitor system alerts and respond to incidents in line with defined SLAs.Escalate unresolved or complex issues to Level 2 support with clear diagnostics and documentation.Networking & InfrastructureAssist with basic switch configuration, including VLANs, ports, PoE, and basic QoS.Support and troubleshoot WiFi access points and controllers.Work with enterprise-grade networking hardware such as Ruckus, HPE, Aruba, and similar vendors.Perform basic network health checks, including connectivity, cabling, and device status.IPTV & TV ConfigurationSupport IPTV platforms such as Hoist and LG Pro:Centric.Assist with TV provisioning, configuration, and channel testing.Perform basic IPTV troubleshooting, including signal loss, freezing, and channel mapping issues.Support hotel-room TV setups and basic middleware checks.Customer Support & Service DeliveryDeliver professional, customer-focused first-line technical support.Communicate clearly with clients regarding issues, progress, and resolutions.Log, update, and close support tickets accurately within the service management system.Adhere to defined processes, SOPs, and escalation procedures.Documentation & Continuous ImprovementMaintain accurate ticket notes and resolution documentation.Contribute to knowledge base articles and troubleshooting guides.Learn from escalated incidents and assist with service improvements.Support the maintenance of as-built documentation. Required Skills & Experience2–3 years’ experience in an IT support or service desk environment.Working knowledge of:TCP/IP ne
https://www.jobplacements.com/Jobs/L/Level-1-Support-Technician--Networks-1276866-Job-Search-03-31-2026-07-00-15-AM.asp?sid=gumtree
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Job Placements
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About the RoleK2 Recruit is partnering with a growing short-term rental business on the KZN North Coast to appoint a Short-Term Rental Hostess / Guest Experience Coordinator.This is a frontline, guest-facing role responsible for ensuring a seamless guest journey—from booking through to check-out—while maintaining strong operational coordination behind the scenes.You will act as the link between guests, operations, and cleaning teams, ensuring smooth communication, accurate issue logging, and proactive escalation of any risks to guest experience or operational delivery.Key ResponsibilitiesGuest Experience & CommunicationManage all guest communication across the booking lifecycle (pre-arrival, check-in, during stay, and check-out)Provide clear, timely, and professional responses to guest queriesCoordinate smooth check-in and check-out processesBooking & System ManagementMaintain Hostaway calendar and reservation accuracy, including:Monitoring new bookings, amendments, cancellations, and gapsFlagging inconsistencies or risks to the teamManage guest access and verification workflows:My Estate Life code generationSuperSight follow-upsOperations CoordinationCoordinate guest requests with internal operations and cleaning teamsMonitor visitor access and ensure compliance with estate/property rulesSupport and coordinate upsell opportunities through established processesIssue Logging & EscalationAccurately log all incidents and maintenance issues via Asana, including:Photos and supporting evidenceUnit and booking referencesGuest impact and urgency levelsEscalate all non-routine guest issues, complaints, or damage-related matters to the relevant teamAfter-Hours SupportParticipate in the on-call rota to:Respond to urgent guest queriesFlag booking changes that may impact cleaning or operationsEnsure continuity of service outside standard hoursExperienceEntry to mid-level experience in:HospitalityShort-term rentalsProperty or guest services environmentsExposure to property management or booking platforms advantageous (e.g. Hostaway or similar) Technical SkillsComfortable using:Property Management Systems (PMS)WhatsApp and digital communication toolsTask management platforms (e.g. Asana)Strong administrative and coordination capability Core CompetenciesStrong communication and interpersonal skillsHigh attention to detail and accuracyAbility to remain calm and solution-focused under pressureStrong organisational and time management abil
https://www.jobplacements.com/Jobs/S/Short-Term-Rentals-Host-1274796-Job-Search-03-24-2026-05-00-14-AM.asp?sid=gumtree
10d
Job Placements
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