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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa. If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here! Job Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited to): • To efficiently execute all operational activities at the point of sale in a timely and efficient manner • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased • To ensure the safe handling of cash at all times • To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards • To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements: • Grade 12 • 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment • Understanding of merchandising and promotions principles • Understanding of stock management procedures • Skills in customer service excellence • SA ID / Valid Work Permit (if applicable) • Well versed in English and any other official South African Language • Clear criminal record • Computer Literate Working hours: • As per operational requirements Salary: • Market related based on level of experience Position Location: • Bloemfontein, Free State Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202375 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za Surgo (PTY) Ltd. reserves...Job Reference #: 202375

Bloemfontein

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To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand. *Job Objectives:* * To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). * To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. * To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. * To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. * To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. * To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. * To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. * To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. *Knowledge:* * SAPC and relevant legal knowledge * Ethical working practice and compliance * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of patient care, professional counselling * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Sound understanding and application of financial management principles * Knowledge of competency based interviewing *Skills:* * Sound managerial, tutorship and coaching skills * Results and target driven * Planning and organizing skills * Problem-solving skills * Strong customer orientation * Interpersonal skills (Customer service orientation and effective patient care) * Comput https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzODU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233796&xid=1555_43856

Other Free State

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To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand. *Job Objectives:* * To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). * To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. * To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets. * To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required. * To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets. * To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised. * To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. *Education and Experience Requirements:* * Essential: Registered Pharmacist with SAPC * Desirable: Retail Pharmacy experience * Desirable: Unisolve experience * * *Job Knowledge and Skills Required:* * SAPC and relevant legal knowledge * Ethical working practice and compliance * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of patient care, professional counselling * Knowledge of customer service excellence * Tutorship and coaching skills * Results and target driven * Planning and organising skills * Problem-solving skills * Strong customer orientation * Interpersonal skills (Customer service orientation and effective patient care) * Computer literacy * Strong financial acumen * * *Essential Competencies* * Following instructions and Procedures * Relating and networking * Delivering Results and Meeting Customer Expectations * Relating and networking * Planning and Organising * Coping with Pressures and Setbacks * Entrepreneurial and Commercial Thinking * Working with people * Adhering to Principles and Values *Kindly note that only applicants who meet the requirements will be contacted.* *We are committed to the principles of Employment Equity.* *Education and Experience Require https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MDUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231523&xid=1555_38051

Other Free State

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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Supervising * Delivering Results and https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251503&xid=1555_61636

Other Free State

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