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1
Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!
Your Role as CSSR:
• Service a prestigious airline brand on various work streams
• Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
• Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers (i.e. queries, compliments)
Hybrid Requirements:
Should be located in the Western Cape region Should be able to train remotely from employment date Should be able to work from office on days when requested to, at least bi-weekly Working hours:
• Full time contract (40 Hours per week)
• Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday) Requirements:
• Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
• Permanent residence permit or South African ID
• Flexibility to work rotational shifts as above
• Excellent customer service skills (essential)
• Experience in call centre or travel and tourism industry (preferred)
• Excellent computer literacy and technical skills
• Knowledge and experience on MS Office products and able to work on Windows-based operating systems
• Previous experience on travel reservations systems is beneficial
• Own transport
• Experience our multi-cultural work environment with colleagues from all over the world
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• No criminal record Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202228
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Our client is looking for a highly motivated Senior INBOUND Travel Consultant to join their team.
Requirements:
Must have a Certificate or Diploma within Tourism1 - 4 years Experience with Inbound travel quoting and Must have done quotes on ExcelStrong Excel experience Fluent in English Willingness to learn
Duties:
Prepare competitive quotations and innovative itineraries.Collect rates, as per proposals, and send onto Cruise Finance to upload on TS.Adhere to Margin StrategySend through completed Proposals/RFP’s, including pricing, to the Cruise agents in the agreed formatSend through Quote & Proposal to Cruise Finance who will open bookings and upload services.Book all services and complete trackers on Cruise DriveSend invoice requirements to Cruise Finance at 60 - 90 days prior or similar (agent dependent)Prepare movement schedule, order water and complete Monthly Forecast (Debit card & ticket requirements)Introduction of file to Operations Contractor whilst offering support throughout.Willing to travel
Only shortlisted candidates will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjM1MjM5OTI0P3NvdXJjZT1ndW10cmVl&jid=1508227&xid=3635239924
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A well-established Tourism Company requires a Reception to join their team.
Requirements:
• Experience in Hotel/Private Game Reserve/ Accommodation reception specifically
• Presentable and well – groomed
• Friendly and well spoken - Can communicate well with guests, suppliers and staff
• Professional at all times
• Hard working and use initiative
• Hands-on problem-solving approach
• The ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Reservations experience adv.
• Own transport
Please note that only suitable candidates will be contacted.
Responsibility:Job Duties:
• Meet and greet clients, guests and others
• Answering calls and transfer calls to requested departments
• Will have to be well equipped to work on a switchboard
• Stationery stock purchase and control
• Ensure that the front entrance of the office is neat and tidy at all times
• Filing as requested
• Data capturing as requested
• Might have to work on a booking system, which would require you to be computer literate
2h
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A well established Tourism Company in Cape Town requires the skills of a full time Graphics Designer with minimum 2 years experience and relevant tertiary education. Must have own vehicle as you are required to travel between premises.
Requirements:
• Magazine layout and experience in working with a magazine and understand the flow
• DTP (Desktop Publishing)
• Advert design
• Flash web design
• Corporate ID design: (business cards, letterheads, brochures, flyers, banners etc.)
• 3d design & animation
• Illustrator design
• Designing logos and websites
• Web design advantages
• Must be able to work efficiently, in a fast paced environment and with deadlines
• Very strong Indesign
• Windows platform
• Photoshop
• Adobe creative suite
• Experience in magazine publication and print media
• Experience in IT and linking computers
2h
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Overview
My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone based in Cape Town or someone willing to relocate, who is self-motivated, an exceptional communicator, efficient, resourceful and passionate about Africa. The company prides itself on the careful design of each itinerary they create. By way of explanation - there are broadly 3 ways of travelling offered. The Successful Travel Consultant (incumbent) appointed will be selling the following :
Guided safari – a specialist guide with expert knowledge and experience, accompanies and leads the safari from start to finish.Independent safari – Clients travel independently, and the company connects the client with the best destinations, experiences and local guides in each location.Expedition – these are remote wilderness adventures, always led by company specialist guides. They can be custom designed and booked or individuals/couples can join small group set-date departures.
My client offers the following Remuneration Structure:
Extremely competitive high end Salary negotiableVery lucrative incentive structure – paid quarterly.Any other additional benefits will be discussed in the interview.
Requirements
Formal Travel and Tourism tertiary qualification – Diploma or similar ( alternatively numerous years’ career cycle experience in this industry sector)5+ years’ previous experience in a Travel Consultant Role – offering similar in the high-end travel space and designing specialist safaris into Southern and East AfricaSomeone who Is passionate about the safari and travel industry.Prospective incumbent should have significant experience and track record selling high-end properties and locations in the traditional safari countries (southern and east) in Africa. South American knowledge would be a bonus.Someone who has themselves travelled extensively throughout Africa particularly Southern and East AfricaIdeally someone who loves working with people and has a capacity to manage suppliers and partners and work effectively within a small dynamic team.Experience selling to discerning high net-worth travellers and can deliver the very best in customer service to clients.The new incumbent should be flexible and willing to travel and do research on new locations, properties and experiences.
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https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI0MTE3MDIyP3NvdXJjZT1ndW10cmVl&jid=1475896&xid=2124117022
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Our Client is seeking high energy and self-motivated Outbound Travel Consultants to join their team.
Requirements:
MatricSouth African IDStudied TourismMust have 3 - 5 years outbound experience within the Travel Industry Willing to work at the office
Please send CV, ID copy and Certificates when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjIxNDQzNDE5P3NvdXJjZT1ndW10cmVl&jid=1484415&xid=1621443419
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Dutch & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MDM2NDM2NDc/c291cmNlPWd1bXRyZWU=&jid=1474028&xid=803643647
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Immigration Consultant
Location: Tamboerskloof, Cape Town
Please forward your CV to Michelle - kindo.m@abcworldwide.com
Position Description
Our client is looking for an Immigration Consultant to join their agile and dynamic team in Cape Town. The role will require a candidate who is able to work independently with a pro-active and can-do attitude. The candidate will be responsible for advising and assisting our clients with the correct immigration solutions for their needs as well as planning timelines pro-actively and efficiently.
Responsibilities include but are not limited to
Case Management:Advising clients regarding their immigration needsCompiling and preparing applicationsFollow upsInvoicingFocus on cash creationCross and upselling of immigration services/productsReports to Head of Production
The ideal candidate should possess the following skills/qualifications
Min of 2 years’ work experienceExperience in the immigration industry, tourism industry and/or legal field are preferableExcellent verbal and written communication skills.Additional languages are a bonus: German, French or Russian
An ability to understand client needs and relate to themCritical thinking and problem-solving skillsProficient skills in all Microsoft products (Word, Excel, etc.)
It is imperative that the candidate has a keen interest in learning and developing as this is a core value of the organization. The company prides itself on employing staff who are driven to achieve excellence and whose skill sets vary across disciplines.
Another key value of the organization is a desire to drive African growth through enabling talent to live and work on the continent. The candidate would be required to share this vision and feel a desire to contribute to stronger economies in Africa.
The benefits
The successful candidate will enjoy the following benefits while working at the company:
Ample exposure to senior management for a chance to learn and grow
Exposure to all facets of the business: from sales through to consulting to engaging with clients. The role is varied, and the successful candidate will learn immensely across all areas of the businessThe position allows for independent work and offers an environment where pro-active and creative ideas are welcomedThe company is a truly inclusive and diverse organization, where the successful candidate will get to work and engage with various cultures in the immediate environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI3NTM0ODA3P3NvdXJjZT1ndW10cmVl&jid=1489651&xid=3027534807
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Role Reports to General Manager
A head of department position, with the purpose of enhancing the overall value of the companies by proactive product management.
Group: Product Relationships
Maintain expert level understanding of the 3, 4 and 5 star Southern and East Africa product offerings and distribute this knowledge to the businessesDevelop and maintain relationships with key supplier decision makersResponsible for signing off of ad-hoc product contracts for utilization by the company not contracted by TSCNegotiate and contract all rates and incentives in Tanzania and KenyaNegotiate and improve deposit and credit policiesEngage key suppliers to develop strategic trade deals, value adds and flash sales in line with market trendsManage the Preferred Supplier Lists and distribution of information via
Salesforce Groups
Establish reciprocal agreements with key suppliers where manages onwards travel requests for direct bookers (TBC)Manage supplier visits to the offices, and staff attendanceManage educational requests and planning in line with the Sales ManagerAttend events, professional meetings, trade shows and exhibitions as necessary
1: Product System
Oversee the Tourplan to Salesforce sync, ensuring products and rates are available and correctLoading non-TSC product ‘skeleton structures’ into SalesforceInterface with TravelSmartCrew on Rate database, supplier discussions and Papertrail proceduresOversee and manage Webconnect bookings in Tourplan
2: Product System
Manage and approve loading of ratesOversee live API linking and availability into Tourplan
1: Product and Booking Procedures
Use your EQ to actively make suggestions on product, routing/logistics to consultants on every new Opportunities created in SalesforceApprove or Reject Quotations proceeding to a Raised Booking Confirmation stage by ensuring correct deposits have been requested, preferred suppliers used and Gross Profit maximized through booking channel efficiencies (OTA and BAR rates) Note, on an ad-hoc basis this may require attention outside of office hoursRespond and report on guest issues relating to poor supplier product during tripsLiaise with suppliers as necessary to alert them to any real time issues raised by consultants and/or step in to rectify immediate client complaints regarding productSuccessfully manage distribution of special offers to the wider team, including Marketing
2: Product and Booking Procedures
Quality control quotes been sent out by Sales Consult...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzI0MzQxMTM1P3NvdXJjZT1ndW10cmVl&jid=1512320&xid=2324341135
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Italian & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ2NzYwMzI5P3NvdXJjZT1ndW10cmVl&jid=1474027&xid=2846760329
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Consultants who want to join our client’s (East) African adventure?! Were looking for an ambitious & adventurous ???????????????????????? ???????????????????????????????????????? (Sales)!
ABOUT OUR CLIENT
Our client is a travel scale-up specialised in responsible off the beaten track travel that is quickly getting back on its feet after the corona crisis.
???????????????????? ???????????? ????????????????
Create & sell offbeat tailor-made trips to the Dutch marketDutch Mother Tongue-Working Proficiency REQUIREDCountry focus next to Southern Africa > KEN + TZPassionate about tourism / experience in the industryTravel consultant / sales experience big pro!First 6 – 12 months based in Nairobi (lets discuss)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY3ODIxODg4P3NvdXJjZT1ndW10cmVl&jid=1156165&xid=4167821888
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We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer, your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing releas...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYwNDU5NTg5P3NvdXJjZT1ndW10cmVl&jid=1245811&xid=2960459589
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The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.
Duties include: - Directly liaising with international clients & agents via various communications channels such as email,
telephone, social media etc., for various inbound enquiries
- Planning and designing itineraries, combining appropriate accommodations and destinations- Managing the reservation process for bookings up until completion of travel- Fast turnaround time on all enquiries - Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks) - Travelling will be required for educational trips (We only sell what we have personally experienced!)
The ideal candidate would fulfill the following requirements:
Knowledge required: - Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa
- Knowledge and understanding of tour operating and reservations processes based on study and/or
work experience Skills:- Languages: Fluent in written and spoken German and English
- Have a good telephone manner and excellent communication skills - Possess excellent organizational skills and be able to multi- task System skills: - Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such as
Outlook or Thunderbird
- Working experience in electronic reservation systems
Work experience: - Minimum of three year’s travel and/or tour consulting experience
Tertiary Education:
Travel and Tourism (or related) preferred but not essential.
Abilities:
Accurate and having attention to detail whilst working under pressure
Excellent communication
customer focused
committed and hardworking
eager to learn
excellent team player
ability to sell.If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.Salary: negotiable, market related. R 25.000 – R 35.000
Commencement date: by mutual agreement
Fringe Benefits:
Medical Aid contribution
25 days annual leave
Educational trips
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTc3MjgzMjkwP3NvdXJjZT1ndW10cmVl&jid=370516&xid=2177283290
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzIxMDAyMDMwP3NvdXJjZT1ndW10cmVl&jid=1156163&xid=3321002030
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Salesforce Engineer
We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer , your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE1NzM0NDc5P3NvdXJjZT1ndW10cmVl&jid=1513460&xid=1915734479
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Role Summary
The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.
Key Areas of Responsibility Strategy
Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE
Qualifications
Degree or Diploma is advantageous
Knowledge of
Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence
Experience
Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience
Skills & Competencies
Proven experience in B2C sales and managing relationships with key clients Solid kno...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTMwMzk4MTQ/c291cmNlPWd1bXRyZWU=&jid=1316486&xid=613039814
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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Role
Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged.
A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners
Responsibilities
Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services.Ensure that staff are aware of where they can access product-specific information.Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns.Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services.Train new staff on all our camps and the regions within which we operate.Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences.Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as:USP’s of the campTopography and habitats of the areaDetailed overview of fauna and flora highlighting key speciesCommunity involvementPurpose and impactAccessCompeting and complementary productsOutside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general.
Training
Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODc4NTU1MjQyP3NvdXJjZT1ndW10cmVl&jid=1316489&xid=2878555242
3h
1
Our client is the African Medical Assistant branch which is part of a global company providing support to various Northern and International European insurance companies. They handle insurance and assistance claims with high professional standard in an international office environment.
Our client is seeking Danish and / or Swedish native speakers to fulfil the position of Call Centre Agent (CCA).
Job Description
Serviced-minded communication with policyholders and their queries regarding trips around the world via phone / email (tourist and / or corporate clients)Data processing in various Policy- and Claims systemsPossibility of future training specifically within the Assistance team (various 24/7 work set-up´s)
Job Requirements
Danish and / or Swedish native speaker with full professional fluency in EnglishPrevious work experience in Insurance, Medical Assistance or Tourism will be an advantagePro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingBachelor’s Degree or higherGood computer user skills in Microsoft Office tools
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world.
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDkzNTg3OTA/c291cmNlPWd1bXRyZWU=&jid=376322&xid=849358790
3h
1
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Guest Experience Liaison
LEVEL: Senior Travel Designer
REPORTS TO: Guest Experience Manager
LOCATION: Johannesburg, Cape Town or Nairobi
Primary Purpose
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:
Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: Min 5 years’ experience at a Senior level in Reservations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good with guest interaction
Excellent attention to detail.
Skills
Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141
3h
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