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Results for team manager call centre in "team manager call centre" in Jobs in Cape Town in Cape Town
1
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
8mo
Executive Placements
1
Responsibilities:Sell short-term insurance products (motor and household) telephonically.Achieve and exceed monthly sales targets and performance objectives.Ensure strict adherence to quality assurance and compliance standards.Manage productivity and operational efficiencies in line with business benchmarks.Handle objections professionally and resolve client concerns effectively.Build and maintain strong, long-term client relationships.Stay updated on new products, rate changes, regulatory updates and industry developments.Maintain compliance with FAIS Fit & Proper requirements.Adapt to changing operational requirements and business needs.Experience:Grade 12 (Matric)Minimum 2 years experience in:Outbound sales call centre environment ORFace-to-face sales with measurable targetsOutbound sales experience is essentialFinancial services experience (advantageous)RE5 qualification (advantageous)30 FAIS Credits (Short-Term Insurance) advantageousClear criminal and credit recordFluency in English and at least one additional South African official language.Knowledge & SkillsStrong understanding of financial services legislation and regulationsExcellent communication and negotiation skillsStrong objection-handling abilityComputer literacyResults-driven and target-orientatedStrong planning and organisational skillsAbility to treat customers fairly and ethicallyWhy join the team:Long-term career growth opportunities.A competitive salary.Commission.Medical aid and other benefits.
https://www.jobplacements.com/Jobs/O/Outbound-Sales-Consultant-Short-Term-Insurance-1267401-Job-Search-03-02-2026-04-37-15-AM.asp?sid=gumtree
1d
Job Placements
We are looking for an experienced Call Centre Sales Rep to join our team: - Manage incoming calls
and emails professionally, meeting service levels
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Identify and assess
customer needs for satisfaction
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Provide accurate,
valid, and complete information using provided systems
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Meet personal/team
targets, call/mail quotas, and daily productivity goals
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Resolve product or
service problems efficiently and follow up for resolution
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Record customer
interactions, process accounts, and file documents
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Capture information on
company systems accurately and promptly
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Inform management of
potential issues or concerns
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Collaborate with CSR
team and other departments for solutions to product issues Send CV to elaine@stingray.co.za
14d
VERIFIED
1
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REQUIREMENTS:Engineering qualification: Btech (electrical engineering â?? heavy current) / B.SC in electrical engineering / National Diploma (electrical engineering â?? heavy current)ePlan 1-2 yrs experienceAutoCad Electrical 1-2 yrs experienceEC&I industry knowledge / experienceElectrical Panel Building experience 1 yr (advantageous)Intermediate Excel proficiencyBasic Project Management skills (advantageous)RESPONSIBILITYDesigning motor control centres (MCCs)Generate QC documentation as per designGenerate parts list as per designGenerate IO list / cable schedule as per designLiaise with panel building team / Workshop managerLiaise with suppliers and clientsRe-issue designs as per workshop / site installation redlines
https://www.executiveplacements.com/Jobs/D/Design-Engineer-1189705-Job-Search-06-13-2025-00-00-00-AM.asp?sid=gumtree
8mo
Executive Placements
1
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PURPOSE OF JOB To identify and promote opportunities to generate revenue from Non-gross lettable areas across the entire portfolio. KEY PERFORMANCE AREAS Responsible for NON-GLA Income (except for NON-GLA Promo Income managed by centre managers) across the portfolio.Responsible for identifying revenueResponsible for marketing, selling and coordinating exhibition courts, kiosks spaces, advertising spaces (including print and digital media).Revenue opportunities include but not limited to kiosks, exhibitions spaces, façade and pylon advertising, escalator, booms and lift branding, advertising frames, digital screens, refuse bins (internal and external) and parking advertising.Carry out full audit of the properties and identify alternative revenueRealising targets as established in each financial year’s approved budget, and, set and reviewtargets of identified revenue opportunities not budgeted for.Manage and develop NON-GLA bundleKeep abreast with market research to retain competitivePresent, obtain costs for and implement new revenueStay up to date with industry technology and trends and innovativeManage NON-GLA income contracts andManage NON-GLA income payments andEnsure correct allocation of payments together with accountingTrack targets, income and correspondingLiaise with key-stakeholders, centre mangers, marketing team, property managers and supportWeekly and monthly NON-GLA reporting in format prescribed from time to time by either Line or Senior Management.Build relationships with key suppliers, partners and serviceEnsure brand exposure is fitting to each specificEnsure that all rules and regulations regarding advertising are adheredResponsible for directs sales, including targeting specific brands and coldDuties include daily targeting and advertising of available advertisingResponsible for NON-GLAResponsible for advertising brand exposureTenant interaction pertaining to NON-GLA advertising andTake ownership of work, be responsible for performance relating to your goals &Ad-hoc AdminAttention to detail must beWill be required to travel on occasion and attend to promotional/exhibition activities whereAd-hoc assisting with cold calling, training, sourcing of pop-upAssist in with leasing and special projects as directed and assigned from time to timeQUALIFICATIONS, COMPETENCIES AND SKILLS Minimum of Grade 12Bachelor’s degree in marketing Property or equivalent (Advantageous)Minimum of 3 years’ experience in similarPassion for retail and marketingProficient in Microsoft Word, Excel, OfficeExcellen
https://www.jobplacements.com/Jobs/E/EXHIBITIONS--PROMOTIONS-MANAGER-1266279-Job-Search-02-26-2026-01-00-15-AM.asp?sid=gumtree
5d
Job Placements
1
Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
8mo
Job Placements
1
Our client is searching for an Operations Support Specialist (CMoS) to join their team. Location: Open to candidates in Cape Town or PretoriaJob Purpose:To work as part of a team, to manage and resolve client queries and support requirements related to the companys services. To implement, monitor and maintain the operation of products and services for corporate clientsRole Responsibilities:The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite or remotely and attempting to provide first-line resolution.Being the liaison between the client and the Product Owner.Support the Product Owner by ensuring that operations are both efficient and effective.Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected.Monitoring of transactions not handled by the system (service tray) and communicating on potential issues timeously.Perform Production monitoring and provide performance reports.Perform Daily sanity checks and ensure collections happen as scheduled.Communicate any unexpected operational malfunctions to the relevant stakeholders.Create and manage user manuals, functional descriptions and existing documents and procedures.Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies and on issue status.Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work.Assist with the setup and testing of new clients on the system.Understand Service Level Agreements and ensure adherence to it.Participate in Incident Action Centre calls.Acknowledge operational problems/requests within the defined SLAs.Identify, record & communicate problems/issues for further investigation.Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required.Verify resolution with end-users and complete/close assigned Incidents.Support other business areas and external teams.Prioritising tasks to ensure the most critical issues are resolved first, andOrganise users for sign-off testing after a Production implementationEssential Skills:Understanding and experience of ITIL or similar principlesAt least 2 years of suitable recent experience in a similar roleStrong administration skillsStrong command of the English language (both spoken and written)The successful candidate may be required to interact with multiple corporate clientsPreferred Requirements:Diploma in Business Administration or similar qualificationKno
https://www.executiveplacements.com/Jobs/O/Operations-Support-Specialist-CMoS-Hybrid-1203458-Job-Search-07-16-2025-02-00-17-AM.asp?sid=gumtree
8mo
Executive Placements
1
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
SavedSave
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree
7d
Job Placements
1
SavedSave
Exciting Opportunity for a Service Assistant in the motor industry: Are you young, driven and thrive in a fast-paced environment where your energy, personality, and customer service skills directly impact your success? Then we have the perfect role for you. Autoworks is looking for dynamic Service Assistants for their Autoworks Branches in Salt River, Milnerton and Stikland, Cape Town.Autoworks is an upmarket vehicle service and repair centre committed to excellence. We pride ourselves on delivering premium customer service and top-quality workmanship. We are looking for confident, customer-focused individuals who can ensure every client receives a professional, friendly, and seamless experience.The Service Assistants will be responsible for ensuring the smooth and efficient operation of customer service. This includes managing customer interactions, handling administrative tasks, and overseeing the front-of-house area.Requirements and Skills:· Matric or equivalent qualification.· Proficient in English (both written and spoken).· Previous experience in customer care.· Computer literate.· Ability to thrive in a fast-paced, target-driven environment· Energetic, self-motivated, and confidentThe successful candidate will be responsible for the following:Greet and assist Autoworks customers in a professional and friendly manner.Answer phone calls, respond to inquiries, and relay information between customers and the technical team.Book and schedule customer appointments or service requests in a timely manner.Prepare, issue, and follow up on service estimates or quotes.Prepare and send invoices to customers.Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction.Order, receive, and return parts as necessary for service jobs.Organise drop-off services.Offer refreshments and ensure customers are comfortable while they wait.Maintain filing systems, handle general administrative tasks, and support team members as needed.Conduct follow-up calls to ensure customer satisfaction, confirm bookings, and gather feedback. If you meet the requirements, please send your CV to: hr@autoworks.co.za Salary range: R10,000.00 - R12,000.00 per month, depending on experience.Job Type: Full-time, Permanent, office-basedPositions available in: Salt River, Milnerton and Stikland, Cape Town
2d
Other1
Job Description - Credit Risk Analyst Leading Retailer - Cape Town City Centre - HybridOverviewBased at our Head Office in Cape Town, this exciting position requires you to find innovative ways to leverage the vast amount of data and information available in order to create customer strategies that drive profit within defined constraints.You will work within the Risk and Analytics Department to enhance company performance by providing information, analyses, reports, and technical support for the development and implementation of solutions.This role calls for strategic contribution and requires a broad range of experience to deliver measurable impact across the business.Key responsibilities:Assist team to achieve a balanced credit portfolio by accurately forecasting expected resultsDevelop and implement champion/challenger customer strategies that deliver performance in line with Board expectationsMonitor portfolio performance and ensure book performance meet pre-defined KPIs by pro-actively proposing changesModelling experience required (built and implemented statistical models) Investigating data integrity issues, testing assumptions and validating analytical results, ensuring accuracy of findingsCreate new account management strategies to optimise the business objectives within specific constraintsUndertaking analysis to determine the impact of strategy changes to areas of application and account management strategiesPresenting ideas via reports and presentations, outlining findings and making recommendations for improvements to senior stakeholdersForecasting and monitoring implemented strategies using statistical techniquesProject manage the implementation of strategy changes into live systemsCredit scoring experience (highly advantageous)Key requirements:Preferred relevant post-graduate Degree with mathematical or statistical oriented subjectsBusiness Science Degree or Business finance degree3+ or more years experience in consumer credit (within a Credit Risk analytics environment) with demonstrated ability to implement solutions based on findings from analytical projectsUnderstanding of the credit life cycleRevolving store card or credit card experience advantageousAbility to work efficiently under pressure and within structured and unstructured parametersAdvantageous to have predictive Analytics experience with a highly numerate backgroundMust be able to monitor models and report back to the boardMust assist in growing team with relevant support, training programs and be seen as a mentorHigh attention to detail driving a ne
https://www.executiveplacements.com/Jobs/J/Job-Description-Credit-Risk-Analyst--Leading-Reta-1264101-Job-Search-2-20-2026-8-27-06-AM.asp?sid=gumtree
12d
Executive Placements
1
Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
25d
Job Placements
1
SavedSave
You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
13d
Job Placements
1
SavedSave
Key ResponsibilitiesManage inbound and outbound voice calls relating to patient medical billing and invoice queries.Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.Actively chase debt using all communication methods, primarily by phoneOutbound calling for pre-patient registrationResolve billing-related concerns or escalate complex issues to the appropriate teams.Assist patients with payment arrangements and account queries.Record all interactions accurately in the CRM.Handle sensitive billing discussions with empathy, discretion, and professionalism.Meet defined performance metrics (quality, productivity, and customer satisfaction).Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.  Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (billing/medical billing experience preferred).Minimum Grade 12 / equivalent qualification.Exposure to billing, invoicing, or financial processes advantageous.Confident system navigation and call-handling skills.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-UK-Hours-1262529-Job-Search-02-14-2026-04-16-39-AM.asp?sid=gumtree
17d
Job Placements
1
SavedSave
Project Coordinator The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients. The Project Coordinator plays a key role in keeping projects on track, maintaining documentation, and supporting operational readiness. Key ResponsibilitiesProject & Campaign CoordinationSupport end-to-end coordination of BPO projects and client campaigns.Assist with project plans, timelines, milestones, and deliverables.Track project progress and highlight risks, delays, and dependencies.Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.Ensure project tasks are assigned and completed within deadlines.Client & Stakeholder SupportSupport client onboarding and campaign launch activities.Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).Capture meeting minutes and track action items.Maintain regular communication with internal and external stakeholders.Support client reporting and status updates.Operational ReadinessCoordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).Liaise with training and QA teams to ensure readiness before go-live.Track hiring, training, and onboarding progress for new projects.Ensure SOPs and process documents are updated and distributed.Reporting & DocumentationMaintain project documentation, trackers, and dashboards.Compile performance and progress reports.Track KPIs, SLAs, and deliverables against targets.Maintain risk and issue logs with mitigation actions.Ensure document control and version management.Process & Quality SupportAssist with process improvement initiatives.Monitor adherence to project governance standards.Support audit and compliance documentation requirements.Help standardize templates and workflows. Required Skills & CompetenciesStrong project coordination and administrative skills.Experience in BPO / call center / outsourcing environments.Excellent organizational and time management abilities.Strong stakeholder communication skills.Ability to manage multiple projects simultaneously.High attention to detail and follow-through.Problem-solving and risk awareness mindset.Ability to work in fast-paced, deadline-driven environments. Technical Skills(Proficient
https://www.executiveplacements.com/Jobs/P/Project-Coordinator-1262152-Job-Search-02-12-2026-23-00-15-PM.asp?sid=gumtree
18d
Executive Placements
1
SavedSave
Duties: Creating and providing the WOW experience for the hotels guestUnder the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards.Ensure the smooth day-to-day functioning of the outlet.Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.Oversee all procedures and daily activitiesMaintains an effective system of recording guest history, preferences and other guest related data in Amadeus.Ensure that all the operational standards set for all the equipment & processes are followed.Ensure no beverage or mini-bar stock item ever reaches its expiry dates.Support various integrated activities during low and high-volume periods.Ensure that the lounge is properly set up with the required mise-en-place.Knowledge of menu to aid up-selling.Ensure proper billing of tables or room.Ensure adherence to service and clearance procedures.Actively participate in all the training programmesTo remit cash & sales summary at the end of every shift.Control cost by minimising wastage & breakage.Ensures adequate stock of the operating supplies as per the re-ordering levels.Constantly innovate and improve the processes of the department for guest delight.Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment.Enabling and adherence of the principles and work practices detailed under HACCPEnsure all reports, registers and logbooks are updated.Coordinates with the Front Desk regarding these events on a weekly basis.Knowledge on hotel events, activities and promotions.Monthly stock & utensils inventory.Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.Take guest orders (telephonically or in room) and ensure proper execution of the same.Ensure all guest requests are attended to promptlyPersonally enquire & ensure complete guest satisfaction.Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferencesAnticipate po
https://www.jobplacements.com/Jobs/B/Butler-1260677-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree
22d
Job Placements
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