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Results for monday to friday jobs in Jobs in Cape Town
1
Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providersCo-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situationsWork closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.Pro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantageBachelor’s Degree or higherGood computer user skills in Microsoft Office toolsSA Visa already in placeFSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the worldMust be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI3NjU4MjYxP3NvdXJjZT1ndW10cmVl&jid=1244260&xid=2827658261
9h
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an IT Manufacturing Solutions Analyst to join their team based in Cape Town.
Job purpose:
The IT Manufacturing Solutions Analyst is responsible for the maintenance, debugging, testing, end user support and documenting of manufacturing application software solutions (APS/APL/cullet, ptracker) within the Companys Packaging.
You will work closely with the business, business analysts and other IT team members to understand and capture business requirements then drive the design and development of technical solutions that follow business requirements and strategies
Responsibilities but limited to:
• APSIO Support: Support plants to maintain and upgrade equipment connected to APS
• APL/APS /cullet/pTracker: Support plants to maintain and upgrade software for manufacturing applications
• APSIO Rollout: Support plants to connect new equipment to APS
• APS/APL/APSIO /cullet/pTracker Documentation in Wiki: Keep the APS Wiki up to date and provide required information like setting, IPs, Ports for any kind of equipment.
• Develop test scripts and integration testing and create documentation surrounding solutions: Prepare the testing documents
• Liaise with the business and business analysts on user acceptance testing: Prepare the testing documents
• Create Documentation for APL/APL/APSIO/ptracker/cullet Documentation in SharePoint: Collect and store available documentation from suppliers
• Add new users/printers/ Labels for APL: Create new users/ printers/ labels in the APL system
• Provide required support for the application functionality, integration and infrastructure related to the MES applications: Resolve the created Incidents and requests Qualification Experience:
• 4 years experience
• MS SQL
• Server Operating system
• Work in Industrial Environment especially Glass and Metal Production
• Serial, TCP and other protocols
• Application support experience with Manufacturing applications
• Troubleshoot issues in glass production environment
• Research new developments and options to connect equipment
• Support plants in day-to-day business
Salary: Market Related
Working Hours: Monday to Friday - 08:00am to 17:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202632 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applicat...Job Reference #: 202632
9h
1
Our client based in Century City is seeking Tswana Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Tswana (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R8000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202675 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202675
9h
1
Our client based in Century City is seeking Sotho Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Sotho (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202676 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202676
9h
1
Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Ndebele (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202670 in subject heading or email body.
Surgo (Pty) Ltd will consider all application...Job Reference #: 202670
9h
1
Our client based in Century City is seeking Venda Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Venda (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R8000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202673 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202673
9h
1
Our client based in Century City is seeking Swati Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Swati (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in 202672 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202672
9h
1
Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Tsonga (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202674 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202674
9h
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an Office 365 Consultant to join their team based in Cape Town.
The Office 365 Consultant will be responsible for leading requirements gathering sessions, document requirements, run projects and implement smaller solutions based on low code approach with the business responsibilities.
Responsibilities:
• Produce high quality documentation
• Assist in the decision-making process to determine the best solutions and approaches for projects
• Work with technical teams to help them define the best technical solution
• Build and configuration of solutions using native features
• Prototyping and proof of concept development
• Gather requirements and create specifications
• Run information gathering workshops Requirements:
• Professional experience with Office 365 including SharePoint, Microsoft Teams, Yammer, OneDrive, Stream, Power Apps, and Power Automate (Flow), Microsoft Forms
• Professional experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service
• Professional experience of the methods and tools used to customize and extend Office 365
• Experience in Workflow Process tool for Office 365 like Nintex, K2
• Solution Design, wire framing; ensuring the design and layout are in keeping with the requirements
• Strong workshop, facilitation and presentations skills
• Good understanding of DevOps
• Good understanding of testing methodologies
• Certifications Six Sigma, Lean, Agile desirable
• Work proficiency in English required Salary: Market Related
Working Hours: Monday to Friday (08:00am till 17:00pm)
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202505 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.Job Reference #: 202505
9h
1
Our client based in Century City is seeking Sepedi Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Sepedi (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in 202671 subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202671
9h
1
SavedSave
Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
9h
1
Our client is an established venture capital investment manager that accelerates the international expansion of African innovation-driven businesses by leveraging Knowledge, Networks and Funding. Based in Observatory, Cape Town, they are recruiting for a Compliance and Office Manager/Support to join their team soonest.
Job Purpose:
The successful candidate would take charge of the implementation of compliance processes (across our funds) and keep these maintained and updated as required by the various reporting bodies. This person would take pride and pleasure in compliance and risk management in a financial services industry, but would like more variety in their job and would enjoy also managing the small office for 8-10 employees and provide support to the CFO and Inhouse Legal Counsel on ad hoc tasks. The role will include occasional event organising and management, as well as a small amount of executive PA work that would include travel arrangements and diary management. Minimum Requirements
• Grade 12 - National Senior Certificate
• Compliance related Tertiary Qualification, or similar
• 1 - 3 years proven working experience in compliance and risk environment
• Valid Drivers License and own vehicle
• Valid SA ID
• Clear criminal record Technical Competencies
• Microsoft Excel, PowerPoint, Outlook, Word, Google Drive, Google Sheets, Gmail, Cloud, Slack and Excel Personal Competencies:
• Customer centric
• Professional
• Strong administrative skills
• Presentable
• Strong organisational skills
• Innovative
• Punctual
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• High performance culture and ethic
• Strong problem solving skills
• Flexible, self-motivated and proactive
• Trustworthy with high standards of personal integrity Performance Areas Tasks/Functions:
• Need to be technologically literate
• Proficient with numbers
• Be a peoples person and able to engage with people professionally
• Be able to read legal documents in English and understand license requirements
• Be able to prepare paperwork for the book keepers
• Be able to submit applications for license / emigration / company formations
• Be able to submit compliance reports to the FSB - basic insurance compliance work
• Knowledge of opening bank accounts in foreign jurisdictions
• Knowledge of the implementation of KYC / AML procedures
• Read requirements for applications such as for the starting of companies / business licenses for different jurisdictions
• Need to understand the difference between cryptos, futures, securities and derivative
• Submit payroll figures to accountants / book keepers
• Submit bank statements to accountants / book keepers
• Gather information for taxes from the banks and call estate agents if a property needs to be valued
• Organise flights, appointments and visas
• Update web content Working Hours
• Mondays to Fridays, 08:00 to 17h00
• Hybrid Salary
• Market ...Job Reference #: 202409
9h
1
SavedSave
Senior Sales Executive
Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales.
• Effectively answering customer questions.
• Accurately capturing information that customers provide.
• Understand and operate within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Educate customers on the use of self-service to update policy details.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate.
• Credit and Criminal Clear
• RE5 exam passed within the past 2 years.
• A minimum of 1 year selling long term insurance.
• Experience in selling money-market instruments advantageous.
Experience
• Proven experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R8000
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128
9h
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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
9h
1
SavedSave
Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
9h
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SavedSave
Sales Executive
Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.
• Effectively answering customers questions.
• Accurately capturing customer and beneficiary information.
• Understanding and operating within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate
• Additional Qualifications Advantageous
Experience
• Experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127
9h
1
Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on airline reservations systems & handle voice calls, written correspondence and other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)Located in South AfricaPermanent residence permit / South African ID holders preferredVISA candidates will be considered for foreigners residing in South AfricaExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptopCandidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.Probation period: 4 months
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDgzNjA2NzEwP3NvdXJjZT1ndW10cmVl&jid=1183432&xid=3083606710
10h
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SavedSave
Our client is seeking German & English speakers to fulfil the position of Claims Handler
Job Description
Claims servicesAnswering incoming phone and email enquiriesCommunication & claims processing arrangements for medical insurance claimsEfficient start to end claims handling including data entry and invoice assessmentProvide friendly and outstanding customer serviceRespond to enquiries in a timely and efficient mannerWork efficiently in a multi-lingual and multi-cultural team
Job Requirements
German speaker with professional fluency, also in EnglishPro-active and performing well under pressureExcellent attention to detailsFlexible and open-minded to ongoing changes and trainingMatric or higherStrong computer user skills in Microsoft Office toolsSA VISA secured already, ideally
Advantageous
FSB registered – a big bonusPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Hours
Local office hours (Monday – Friday 9am – 5pm)
Language Assessments
Please include a written paragraph in German (not using Google Translate) – introducing yourselfA verbal German assessment will be requested after contact has been made with the recruiter
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzM5MjQyMjkwP3NvdXJjZT1ndW10cmVl&jid=1244261&xid=1739242290
10h
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SavedSave
Position: Sales Consultant
Based in Bellville
Please forward your CV to – melanie@abcworldwide.com
We are searching for driven, hungry candidates that are completely sales driven in sales environment!!!
We require candidates that exceed targets and are top performer!!!
Main Responsibilities:
Selling short term insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskBuild and maintain good client relationshipsEnsure commitment to the FAIS Fit & Proper qualification requirements
Client offers:
Monday to Friday
Salary – Basic + commission
Requirements:
Must be a South African citizenMust have MatricMust have 2 years’ experience in salesMust be ITC clear and Criminal clearMust have a clear accent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzYwNzU0MTk/c291cmNlPWd1bXRyZWU=&jid=1305134&xid=376075419
10h
1
• Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment
Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred
Employment terms and conditions - Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Fridays includes rotational public holidays as operationally required. Working hours may be subject to change depending on client requirements. - Training: 7 weeks (Fully Paid). - Probation period: 4 months - Health insurance benefit (Paid for by the Company) - Office-based, Remote position available after probationary period. - Own home Fibre internet line & UPS solution required for work-from-home option.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzgwMDkxNjQzP3NvdXJjZT1ndW10cmVl&jid=1418195&xid=3380091643
10h
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