Inbound call centre Full-Time Jobs in Cape Town | Gumtree Classifieds South Africa

On Promotion in Jobs

Clear All

Suggested

Job Tips

Results for inbound call centre in "inbound call centre", Full-Time in Jobs in Cape Town in Cape Town

Save

Minimum Requirements:1 2 years Contact Centre experience (essential)Minimum 6 months experience in Debt Collection6 months experience in Customer Service environmentsStrong telephone communication and client engagement skillsAbility to work within structured KPI and QA environmentsComfortable handling sensitive client informationLanguage Requirements:Candidates must be multilingual, with the ability to speak at least three or more South African languages. Examples include:EnglishisiZuluisiXhosaAfrikaansSesothoSetswanaSepediKey Responsibilities:Conduct outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds.Clearly explain the nature of the benefit and the claims process to beneficiaries.Perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements.Assist clients in understanding and completing the required documentation to initiate claims.Guide beneficiaries through the next steps required to process claims successfully.Manage a portfolio of beneficiary cases and ensure accurate record keeping and updates.Meet daily and monthly performance targets, including:Call targetsCase management targetsQuality assurance (QA) standardsCompliance standardsProvide professional customer support and query resolution.Participate in face-to-face meetings with clients or stakeholders when required.Maintain strict adherence to data protection, confidentiality, and compliance standards.Work collaboratively with internal teams to resolve complex beneficiary cases.Key Competencies:Strong communication and interpersonal skillsHigh level of empathy and client careAbility to explain complex processes in simple termsAttention to detail and strong verification accuracyProfessional telephone etiquetteAbility to work under performance-driven environmentsStrong problem-solving abilityEthical conduct and confidentiality awareness Advantageous Experience:Experience dealing with financial services, pensions, insurance, or benefits administrationKnowledge of claims processes or beneficiary verificationExperience in regulated contact centre environments What We Offer:Competitive basic salaryPerformance-based commission structureStructured work environmentOpportunity to work in a role that helps beneficiaries access funds that rightfully belo https://www.jobplacements.com/Jobs/T/Temporary-Unclaimed-Benefits-Consultant-1269000-Job-Search-03-05-2026-10-39-53-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Save

Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy. Their duties will include: Describe the product benefits and features to potential customers • Describe the product to potential new customers. • Answer potential customers questions regarding the product to be taken to market. • Let customers or clients know about additional product features and benefits. • Continuously learn about the companys products/services and remain up to date with any changes. Convert potential customers into leads • Convert customer queries that are received into sales leads. • Meet personal sales targets and call handling quotas. • Follow communication procedures, guidelines and policies. Escalate/solve any challenges and issues that customers are raising • Identify common issues raised by potential customers related to the product or business. • Investigate and solve customer problems. • Escalate customer problems that need to be solved at a more strategic level. • Meet with management to discuss possible improvements to the companys customer service. This role has the following requirements: Qualifications • Matric Certificate Experience • A min of 1 year proven customer support experience or experience as a Client Service Representative. Skills • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication skills. • Ability to multi-task, prioritize and manage time effective Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129

Mango5

Other

Ads in other locations

Save this search and get notified

when new items are posted!

"inbound call centre", Full-Time in Jobs in Cape Town

inbound call centre in Cape Town (4 results)

Results for inbound call centre in "inbound call centre", Full-Time in Jobs in Cape Town in Cape Town