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Results for call centre operations in "call centre operations" in Jobs in Cape Town in Cape Town
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Responsibilities:Sell short-term insurance products (motor and household) telephonically.Achieve and exceed monthly sales targets and performance objectives.Ensure strict adherence to quality assurance and compliance standards.Manage productivity and operational efficiencies in line with business benchmarks.Handle objections professionally and resolve client concerns effectively.Build and maintain strong, long-term client relationships.Stay updated on new products, rate changes, regulatory updates and industry developments.Maintain compliance with FAIS Fit & Proper requirements.Adapt to changing operational requirements and business needs.Experience:Grade 12 (Matric)Minimum 2 years experience in:Outbound sales call centre environment ORFace-to-face sales with measurable targetsOutbound sales experience is essentialFinancial services experience (advantageous)RE5 qualification (advantageous)30 FAIS Credits (Short-Term Insurance) advantageousClear criminal and credit recordFluency in English and at least one additional South African official language.Knowledge & SkillsStrong understanding of financial services legislation and regulationsExcellent communication and negotiation skillsStrong objection-handling abilityComputer literacyResults-driven and target-orientatedStrong planning and organisational skillsAbility to treat customers fairly and ethicallyWhy join the team:Long-term career growth opportunities.A competitive salary.Commission.Medical aid and other benefits.
https://www.jobplacements.com/Jobs/O/Outbound-Sales-Consultant-Short-Term-Insurance-1267401-Job-Search-03-02-2026-04-37-15-AM.asp?sid=gumtree
1d
Job Placements
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Sales Support Lead ResearcherReports to: Fire/EMS Division Director (Business Development / Sales Support)About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.Role Summary:This role exists to uncover qualified leads and save sales representatives significant time by gathering accurate, cold-call-ready prospect intelligence. This will include department contact details, verified decision maker names/titles, and supporting context. This is so sales representatives can focus on outreach, appointments, and demonstrations rather than research.Our client is seeking a naturally curious, detail-driven “treasure hunter” to validate high-quality prospect leads in the public safety market, specifically Fire, EMS, and Law Enforcementagencies that may benefit from our client’s Glance Emergency Vehicle Preemption.This Lead Support Specialist will need to use purpose-built ChatGPT prospecting tools, along with public sources (e.g. LinkedIn, municipal/county directories, official agency sites, local news, Facebook, and other social media) to confirm accuracy and produce lead packets that a Fire/EMS Product Representative can immediately convert into effective outbound calls.This position will require more overlap with US times, likely 10 AM to 7 PM. Key Responsibilities: Lead Discovery & Prospecting (Fire/EMS/Law Enforcement)Identify and prioritize target agencies across Fire, EMS, and Law Enforcement, and related government stakeholders.Build and maintain a steady pipeline of new prospects aligned to Fire/EMS Sales Representative territoriesUncover hidden opportunities by connecting the dots across jurisdictions, mutual aid regions, dispatch centers, and municipal/county structuresDecision Maker & Influencer IdentificationFire Chief, Deputy/Assistant Chief, Battalion Chief, Operations Chief, Training, Fleet Logistics, CommunicationsEMS Director/Chief, Operations, Fleet, Training, CommunicationsPolice Chief, Deputy Chief, Operations and Patrol leadership, Fleet LogisticsCity and/or Co
https://www.jobplacements.com/Jobs/S/Sales-Support-Lead-Researcher-1267146-Job-Search-03-01-2026-23-00-14-PM.asp?sid=gumtree
1d
Job Placements
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Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
25d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree
7d
Job Placements
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Duties: Creating and providing the WOW experience for the hotels guestUnder the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards.Ensure the smooth day-to-day functioning of the outlet.Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.Oversee all procedures and daily activitiesMaintains an effective system of recording guest history, preferences and other guest related data in Amadeus.Ensure that all the operational standards set for all the equipment & processes are followed.Ensure no beverage or mini-bar stock item ever reaches its expiry dates.Support various integrated activities during low and high-volume periods.Ensure that the lounge is properly set up with the required mise-en-place.Knowledge of menu to aid up-selling.Ensure proper billing of tables or room.Ensure adherence to service and clearance procedures.Actively participate in all the training programmesTo remit cash & sales summary at the end of every shift.Control cost by minimising wastage & breakage.Ensures adequate stock of the operating supplies as per the re-ordering levels.Constantly innovate and improve the processes of the department for guest delight.Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment.Enabling and adherence of the principles and work practices detailed under HACCPEnsure all reports, registers and logbooks are updated.Coordinates with the Front Desk regarding these events on a weekly basis.Knowledge on hotel events, activities and promotions.Monthly stock & utensils inventory.Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.Take guest orders (telephonically or in room) and ensure proper execution of the same.Ensure all guest requests are attended to promptlyPersonally enquire & ensure complete guest satisfaction.Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferencesAnticipate po
https://www.jobplacements.com/Jobs/B/Butler-1260677-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree
22d
Job Placements
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