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Village N Life is a leading Tourism and Hospitality company based in Camps Bay.
If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.
We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.
Minimum requirements
MatricAccommodation certificate / Hotel School Diploma is advantageousMinimum 2 years experience in a similar position withing the luxury hotel sectorFamiliar with the duties and responsibilities of the reservations department in a hotel
Duties and responsibilities
Property knowledge of all Village N Life brands and productsMaintain a high level of customer service Excellent written and verbal communication skillsAssist in investigating and resolving customer complaintsPromote and sell VNL products and services using up-selling and suggestive selling techniquesQuotations to be done accuratelyConfirmations and pro-forma invoices issued on time and according to procedure and payment schedulesFollow up and hand over of all details of groups to property management and events to the relevant operations managerAccurately record and process reservations from all channels on to the OPERA systemBooking of transfersProcess amendments to reservations, e.g. extensions, early departures etc. Manage No ShowsDealing with special requestsLiaise with credit and finance departments if credit approval is neededFollow up on provisional bookingsAccept waitlist reservations, record and follow up on PMSComplete monthly OTA reconciliations
Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.
Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzNzcwMTE3P3NvdXJjZT1ndW10cmVl&jid=1687399&xid=2133770117
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Requirements:*Hotel Management Diploma or similar (Tourism) students welcome* Excellent verbal and written communication skills* Brilliant supervision, self - motivation and task delegation abilities* Willingness to perform shifts including late shift and weekends* MUST have a drivers license and own vehicle (Non-negotiable)Responsibilities:* Responsible for managing daily front office procedures and tasks* Ensuring the smooth running of service when on duty. Managing the team for all matters pertaining to the property, housekeeping, kitchen, security and guests* Working closely with central reservations for all bookings through OTAs and direct bookings* To promote a professional and hospitable image to the guests. Giving full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude* Working closely with the housekeeping department, liable for overseeing the cleanliness, details and that policies and procedures are being met as per our 5 star standards.Salary negotiable based on experience
20d
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The Recruitment Guru are looking for a Reception Manager to join a large holiday resort in Cape Town. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.Contract type: Full time, PermanentSalary: up to R28,000 per month based on experienceHours: 40 hours over 5 days, weekend work is required (Different shifts based on demand)The role includes working evenings, weekends and school holidays across 7 days of the week, as such, you might need your own transport.About the Reception Manager role:Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.Responsibilities of the Receptionist Manager role:Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.Expectations of the Reception Manager:Previous experience within a Lead Reception role.Proven management skills.Strong customer service skills and ability to work under pressure.Large events experience would be advantageous.You must have strong computer literacy skills with good attention to detail.This is very much a hands-on role in a fast-paced, customer facing environment.To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zaOR FOLLOW LINK BELOW:https://recruitmentguru.co.za/reception-manager-houtbay/
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