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A logistics company based in Cato Manor that deals with imports and exports as well as container shippingJob description:- Basic administrative duties- Generate PODs- compiling logbook for fleetNeed admin clerk URGENTLY!!!Can start immediatelyStrictly only males (ages 20 to 30)WhatsApp or Call Calista: 068 143 6680
6d
SavedSave
HR Generalist
To maintain business
standards and foster a robust HR environment. With focus on high-quality and
fulfilment whilst supporting the overall HR business strategies. This
position is responsible for assisting with recruitment, employee relations,
performance management, benefits and payroll processing, HR policy
implementation and HR related inquiries. The ideal candidate should possess
strong communication skills, detailed orientated and a solid understanding of
HR best practices.
HR Documentation
Management:
Maintain and update employee
records, including personal information, attendance and performance
evaluations (KPI’s) Ensure accuracy and completeness of HR documentation such
as employment contracts, offer letters and HR policies.
Payroll Processing
Support: Full end to end VIP SAGE
Recruitment and
Onboarding
Employee Offboarding:
Assist with employee
offboarding processes including exit interviews, return of company property,
and benefits termination.
Employee Relation - IR related matters through to disciplinary hearings.
Performance Management:
Support the performance
management process by tracking employee performance evaluations.
HR Policy
Implementation:
Assist with the
development and implementation of HR policies and procedures.
HR Data Management:
Maintain and ensure
data accuracy and integrity.
Generate reports and
analyze HR metrics to support decision-making and identify trends.
Employee Engagement:
Support employee
engagement initiatives, including organizing employee events, surveys, and
recognition programs.
Promote a positive work
culture and foster employee morale and satisfaction.
Requirements
·
Bachelor's degree in Human
Resources, Business Administration, or related field
preferred however not compulsory
·
3+ years of experience in human
resources roles, preferably as an HR Assistant or Coordinator.
·
Experience in payroll processing or benefits administration
·
Strong understanding of HR principles,
practices, and labour law.
·
Excellent interpersonal and
communication skills.
·
Ability to maintain
confidentiality and handle sensitive information with discretion.
·
Proficiency in Microsoft Office
and excel. If you think you have what it takes to fulfill on this role then please forward your CV to candices@pulsegroup.co.za
18d
1
SavedSave
We Are Hiring!Administration Position Available - 01 May 2024Requirements:High accuracy levelExcellent Organizational skillsExperience in the property industry - will be advantageousAn understanding of property maintenance & experience with this will be advantageousExcellent client service skillsExcellent telephone skillsKnowledge of Microsoft programs (Word, Excel, PowerPoint)Google Suite ExperienceMust be a team playerWillingness to grow with the teamCollections experience will be an advantage #JoinOurTeamEmail your one-page CV, with a photo & motivational cover letter to: gayleg@just.property (nothing behind property) If you have not hear from us, please consider your application unsuccessful.
1mo
SavedSave
JUNIOR ADMIN CO-ORDINATORAs a Junior Administrative Coordinator your role will involve providing
support to ensure efficient operations within the organisation. The ideal candidate should possess high attention to detail, robust organisational
skills, strong communication abilities and is passionate and energetic in order
to support the organisation’s overall business strategy. Additionally, being
proactive, resourceful and able to prioritise tasks effectively will help you
excel in this role.KEY RESPONSIBILTIES:Calendar Management: Correspondence: Data Entry and Record KeepingMeeting CoordinationTravel ArrangementsDocument PreparationAdministrative Support: Providing general administrative .Client and Vendor Communication: Serving as a point of contact for
clients, vendors and other external parties. This may involve answering
queries, providing information and facilitating communication between parties.Problem Solving: Assisting in resolving
administrative issues.Compliance and Policy Adherence: Ensuring compliance with company
policies, procedures, and relevant regulations in all administrative
activities.
Special Projects: Assisting with special projects or
initiatives as assigned by management, which may involve research, analysis and
coordination efforts.
·
Matric Certificate / NQF Level
·
1-2years of experience in an administrative
role
·
Proficiency in Microsoft Office
and excel.
Key Attributes:
·
Results driven
·
Solutions orientated
·
High Attention to detail
·
Able to work independently
·
Excellent Communication Skills
·
Proactive with a sense of urgency
·
High energy and passionate about
growth and self-development
·
Ability to maintain
confidentiality and handle sensitive information with discretion
If you think you have what takes
to fulfill on this role, please email your CV to our HR department for attention: Candice Sunputh
candices@pulsegroup.co.za
1mo
SavedSave
JOB LOCATION: NORTH BEACHSALARY: 12K PER MONTHTYPE: CONTRACTJOB REFERENCE: CTP592356NBHOTEL RECEPTIONIST NEEDED FOR A WELL ESTABLISHED HOTEL IN NORTH BEACH.Centrix Pro is recruiting for a prestigious and well-established hotel in North Beach who are seeking a friendly and professional Hotel Receptionist to join the team and provide exceptional service to our valued guests. Our ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen attention to detail.Hotel Receptionist Responsibilities:Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.Provide accurate information about the hotel’s facilities, services, and local attractions, ensuring guests have a memorable stay.Answer telephone enquiries and manage reservations in a timely and courteous manner.Maintain up-to-date guest records and billing information using the hotel’s property management system.Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.Process payments and maintain accurate financial records.Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.Adhere to all hotel policies and procedures, as well as local, state, and federal regulations.Hotel Receptionist Schedule:The Hotel Receptionist role is full-time, with a schedule that may include weekends, holidays, and evenings as needed to ensure the smooth operation of the hotel’s front desk services.Hotel Receptionist Requirements:Previous experience in a customer service role, preferably within the hospitality industry.Excellent communication, interpersonal, and problem-solving skills.Proficiency in Microsoft Office Suite and experience with hotel property management systems.Strong organisational skills and the ability to multitask in a fast-paced environment.A professional and friendly demeanour, with a genuine commitment to guest satisfaction.Flexibility to work weekends, holidays, and evenings as needed.What We Offer:Opportunities for professional growth and development within our expanding hospitality group.A supportive and inclusive work environment, where your hard work and dedication will be recognised and rewarded.Hotel EventsIf you are ready to embark on an exciting career in hospitality and join a team that is committed to excellence, we invite you to apply below!https://centrixpro.co.za/hotel-receptionist-north-beach/
2mo
SavedSave
Office Administrator – Musgrave KZNSalary: R12K Per MonthJOB REFERENCE: CTP895421MSCENTRIX PRO is working in partnership with a niche debt recovery consultancy specialising in the construction industry with unrivalled success rates. They provide an industry specific debt collection and dispute resolution service on a no win – no fee basis with customers throughout South Africa. They provide a full cycle debt recovery solution from pre – legal, litigation to enforcement. Based in their Head Office in Musgrave, the Office Administrator’s key focus is to manage a portfolio of outstanding debt and working with all account customers.In order to expand their team, they are seeking a motivated Office Administrator.We are seeking a reliable and hardworking Office Administrator to join our growing business. This is a fast-paced, varied role. Successful candidates will ensure that all departments are adequately supported so that they can operate effectively. As the first point of contact for the company, we require someone to maintain a positive company image.It is a full-time position working 9am-5pm Monday to Thursday and 9am-4.30pm on Friday.RequirementsProficient in Microsoft packages and capable of learning new systemsStrong organisational skills, including the ability to prioritize tasks and to work under pressure.Be able to multitaskAttention to detail and high level of accuracyExcellent verbal and written communication skillsThe ability to work to own initiative Positive and outgoing attitude to workKey DutiesGreeting visitors and handling internal calls at the reception deskLoading cases on to our bespoke software systemUpdating cases on the systemData entryWeekly reportingClient contactSales/collections supportPreparing letters to be sent in the postDispose of confidential waste appropriately General office duties (filing, ordering stationery etc)This position requires an individual with excellent time management skills as well as a high level of organisation, detail-orientation, and diligence.Apply Here >>> https://centrixpro.co.za/office-administrator-musgrave-kzn/
4mo
Ads in other locations
1
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3h
1
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Are you a recent N6 graduate from a TVET college/institution in any of the following field/s? Marketing/Marketing Management Digital Marketing Business Studies Office Administration, Business Management Business Administration We are looking for you if you are: A South African Citizen in possession of a valid SA ID Under the age of 32 Computer literate An excellent communicator – especially on the telephone Great with people Highly organized, accurate, and high attention to detail Able to see a task through to completion Interested/experienced in Digital Marketing Keen to launch your career with a great internship/work experience opportunity. For more details go to - https://trevorclark.actioncoach.com/vacancy-intern/
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
6d
SavedSave
Strong Administration skills with minimum 3 years' experience.• Must have excellent excel skills.• Be extremely accurate and reliable• Excellent with numbers.• Good Customer/Telephonic skills• Adhoc duties where requiredQUALIFICATIONS & EXPERIENCES• Advanced Excel knowledge• High competency in Microsoft packages• IRIS knowledge advantageous• Higher levels of Reporting• Ability to multitask• Attention to detail• Ability to perform as part of a team and acceptance to change .• Ability to communicate at all levels being courteous, portraying aprofessional image and having a healthy attitude to all fellowemployees.Furthermore must be able to present to a board of Directors should theneed arise, working hand in hand with Operations ManagerAdditional hours may be requires at the discretion of Management.Should you not hear from us 2 weeks from date of application, kindlyconsider your application unsuccessful,Email claire@wedynamic.co.za with referencesSalary R20K per month working remotely and occasional Head Office checkin so own transport is essential.An excel test will be conducted to establish your workings in excel forour client prior to proceeding for an interview
7h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
1
SavedSave
HR Admin AssistantEmploy Africa is looking for an energetic individual to join our faced paced working environment at our head office in Durban.6-month fixed termThe successful candidate should have the ability to cover the below points:-HR Qualification preferable with a minimum of 3 years experience in the HR industryHR-specific and soft skills, in addition to business acumen and digital literacy. This includes skills such as communication, admin, HR strategy, coaching, being data-driven, and having a command of technology.You will act as the first point of contact for HR-related queries from employees and external partners.Your main administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases.Security, reporting, support, and data management, in support of HR activities, policies and practices.Please ensure that your CV is up to date and has your full job history included.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDU3NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780996&xid=1109_184575
7h
SavedSave
Store Manager position available in Durban. Some Responsibilities include: * Financial reporting & Administration* Stock Management & Stocktaking* Staff management* Health & Safety * Implementing and adhering to SOP's & other controls Requirements: * Matric * Previous Retail experience * No criminal record * Proficient in MS Word, Excel, Teams & Outlook Additional info: * Fixed basic salary * Staff meal allowance If interested, please respond with CV's attached as well as matric certificate
8h
1
SavedSave
*Reference: DUR002432-SN-1*
Our client, an Italian luxury brand, currently seeks a Sales Manager to manage all staff and the administrative aspects of the dealership (showroom and workshop).
*Minimum Job Requirements:*
* Matric.
* Sales & Marketing Courses (advantageous).
* 3+ years’ relevant sales experience, ideally selling bikes/scooters and cars.
* Extremely service orientated/custom focused essential.
* Experience in prospecting new business.
* Understanding of brand management and Lifestyle promotion.
* Strong administration skills.
* Good MS Office computer skills.
* Own transport and drivers licence.
*Key Responsibilities:*
* Representation of the brands - strong brand presence.
* Building partnerships:
* Sales revenue increase;
* Customer feedback positive;
* Customer queries resolved;
* Strong customer relations skills.
* Driving sales:
* Achieve monthly sales targets;
* Increase customer base.
* Forecasts and reporting:
* Weekly, monthly, quarterly and annual reports submitted to Director as required.
*Competencies:*
* Energetic with a positive attitude.
* Passionate and ambitious.
* Ability to adapt easily.
* Fast learner.
* Business minded.
* Self-motivated and self-driven.
* Excellent communication and interpersonal skills.
* Selling and negotiating skills.
* Strong initiative.
* Ability to work independently and as part of a team.
* Ability to effectively manage and deal with staff.
* Planning and organising skills.
* Build relationships quickly with the ability to canvas new business.
R15 000.00 per month + commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNzc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268913&xid=1555_71776
2y
1
SavedSave
Fashion Design Degree or Diploma preferredStrong negotiation skillsAbility to build a balanced rangeUnderstanding of the customer profileTechnical knowledge in the construction of garmentsAbility to effectively research upcoming trendsAbility to present wellStrong administration skills and good understanding of figuresSolid briefing skillsExcellent supplier relations and ability to build relationships on trust and understanding
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0ODk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244899&xid=1109_94899
2y
1
SavedSave
POSITION: BASED IN Ballito north of Durban Qualifications: Matric/Diploma in Events Management or equivalent Minimum / Previous experience: Strong admin and organization skills with a minimum 3 years’ experience in Eventing.Jonas, golf and club experience an advantageExcellent project and time management skillsDrivers licence with own transport Personal skills and attributes: Hands on, individual contributor and collaborative team playerMust be able to work flexible hours when necessary and able to multitask under pressureAlways looking for exciting opportunities and new ideas to suggest to clients Key responsibilities: Ensure timeous, efficient and professional customer service in all events at the clubAdministrative management and coordination of all club events, member events, corporate events as well as various golfing eventsEnsure clear communication between the departments in the club regarding events
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1ODA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216890&xid=1109_85804
2y
1
Candidate must have a minimum of 10+ years experience in roads supervision
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
* Experience in quality control progress, payment certification, site measurements, issuing of site correspondence, work scheduling, financial and progress reports, community liaison and dispute evaluation and resolution.
* Experience in the understanding and interpretation of SANS, COLTO and other relevant construction specifications
* Understanding of Construction Regulations and applicable legislation in respect of Health and Safety and Environmental requirements;
* Experience in customer relations;
* Strong communication skills in dealing with clients, contractors, local authorities and stakeholders (written and spoken);
* Excellent organizational skills, work scheduling and management of site staff;
* Must be based in eThekwini region.
* Suitable candidate must have a valid drivers license and own vehicle.
* Have a minimum of 10+ years experience in roads supervision
* Microsoft Office
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3Mzc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193731&xid=1555_27374
2y
1
Minimum Requirements: Disabled CandidatesAge: 18 34 years oldEE/AA: Open, though preference will be given to Candidates from previously disadvantaged backgrounds.Duties: This is a learnership opportunity for 12 months whereby the candidate will be studying and working at the same time within Administration and/or a Call Centre environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192914&xid=1109_75337
2y
1
SavedSave
Our client is looking to hiring a dynamic, Office Administrator.Desired Experience & QualificationMatricBasic accounting / bookkeeping skillsProficient in MS Office: Word and Excel - AdvancedData Capture with accuracyAll other related dutiesAbility to coordinate office activitiesGood communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193072&xid=1109_75542
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
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