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The focus for this role will be Hybrid Cloud and Data Centre and SAP solutions. A successful candidate will be expected to be a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design, and deliver larger or more complex architectures, strategies and specific solutions. Responsible for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Minimum Requirements: Bachelors’ Degree or equivalent through other qualifications / work experience.Successful track record in technical Pre-sales of Data Centre and Hybrid Cloud Solutions with a special focus on software Strong background and understanding of SAP HANA, Enterprise storage, Virtualization, Converged, Hyper Converged and Cloud infrastructures.5+ years’ experience in the design of Infrastructure Solutions.Demonstrable knowledge of the design considerations, technologies and tools enabling new generation Data Centre solutions.Appropriate accreditation / certification including one or more convergence technologyPrevious exposure and demonstrable understanding of Infrastructure Solutions for SAP environments.Previous exposure and demonstrable understanding of complex VMware environments (both converged and hyperconverged).Technology Evangelist with the ability to connect and work with C-Level stakeholdersTechnology Evangelist - Public Speaking at events Key Accountabilities: Owns and develop the Company Solution portfolio including alliance managementDevelop the VMware portfolio including alliance managementTake complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutionsShapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offsRepresents Company at customer forums, conferences, and professional bodies to build Company’s reputation in the marketplaceContributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementationPartner enablement to drive the SAP portfolio value propositionAssisting sales team in articulating a clear win strategyParticipate in focused events creating brand and portfolio awareness for both the SAP and VMware portfoliosBe entrenched as a trusted advisorActively d... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzUwMDY1MTkyP3NvdXJjZT1ndW10cmVl&jid=1398997&xid=2750065192

Midrand

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Our client in the moto industry based in East Rand is currently looking for a National Sales Manager to project and implement functional strategies to increase sales and market share for profitable new business, a leader to manage processes, systems, and people to achieve and ensure targets are met, this role will increase your management skills as well as people management skills. Responsibilities. Lead and guide sales team to ensure growth targets and revenue are met for portfoliosProvide accurate forecasting to ensure business capitalizes on new opportunities and meets targetsDevelop and implement new sale strategies and programs to exploit new market opportunitiesIdentify and develop customer base and working with new and existing customers through planning and reviewsMotivate and advise sales team to improve performance and culture accountability at all levels, with customer line of sightOrganize and plan lead salesResponsible for jointly setting strategic direction and execution of strategic business plans into measurable business outcomesDevelopment of the sales management team against defined succession plans strategy. Requirements: NQF 7 in Business Management, MBA or equivalent qualification5 + years experience in a Senior Management capacityDrivers license (code B)Advanced computer skillsTrack record of achieving results in sales6+ years of people management experienceKnowledge in Business analysis, strategic development and marketingAbility to lead and build team capabilitiesProven ability to meet deadlines and work under pressureNegotiation skills and understanding of business procurementExceptional capacity for managing and leading peopleSolid understanding of finance, IR and people coaching and hiringService orientation and Customer focus If you meet the requirements for above position kindly email your profile to: hr@solicited.co.za To see more career opportunities click link below: https://www.dittojobs.com/company/view Should you have any questions regarding the above role or any other vacancies, kindly visit our website: www.solicited.co.za If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other roles that match your profile, we will contact you. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjAwMjY2NTMzP3NvdXJjZT1ndW10cmVl&jid=1225226&xid=3200266533

10h

Johannesburg CBD

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A dynamic and growing independent Asset Management firm seeks the technical expertise of a Salesforce Technical Business Analyst with experience in understanding and building robust and scalable business processes to fill a 12-month contract role. Your core role will be to identify, gather, analyse and create user stories for items on the product backlog and produce appropriate design and development specifications. It is essential the candidate has 3-5 years industry experience - Asset Management and Call Centre experience would be beneficial; Salesforce Service Cloud and Sales Cloud and the relevant Salesforce tools and environment; JIRA, ServiceNow and Azure DevOps; understand data and systems architecture as it relates to the distribution environment in the funds business & is able to troubleshoot and understand system integrations. You must have a strong, resilient character; be able to work under pressure and to tight deadlines and be interested in technology, able to interrogate data and enjoy resolving queries.Duties: Identify, gather, analyse and create user stories for items on the product backlog and produce appropriate design and development specifications. Configuration of Salesforce application including object setup, approvals, Omni-Channel, Omni-Flow, workflows and flows. Some development required for data queries and integration - SQL & ADF. Effectively communicate specifications and proposals to all stakeholders including product owners, users and Developers. Strong emphasis on Agile delivery and having the ability to run and deliver small enhancements with tangible milestones. Participate in the testing process ensuring all enhancements and bug fixes meet product standards and are rolled out safely. Produce training material for all enhancements delivered. Ensure that solutions conform to architectural best practices, compliance and corporate standards at all times. Manage, investigate and resolve escalated incidents and requests, including major incidents. This includes assisting in troubleshooting issues related to integrated systems, collaboration and engagement with business users, Technology teams and vendors to resolve incidents. Trace data problems back to source to determine root cause of problems and manage incidents to resolution. Maximise the use of existing technologies by applying them in innovative ways specific to this role. REQUIREMENTS: 3-5 Years industry experience - Asset Management and Call Centre experience would be an advantage. A clear understanding of the IT Development lifecycle and Agile methodology. An understanding of data and systems architecture as it relates to the distribution environment in the funds business. Experience in gathering business https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MjcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214935&xid=1320_14272

Other

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Want to be a part of our team? Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This job manages specific projects that have a distinct beginning and end. Working at NTT The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the clients support operations). Key Roles and Responsibilities: Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective Engage with stakeholders to deliver projects from original concept through final implementation Ensure client satisfaction and manage escalations, acting as a single point of contact to the client Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction Manage the delivery of the project/programme, including rigorous scope control and change management Ensure client satisfaction and manage escalations, acting as a single point of contact to the client Documentation and management of risks and issues Ensuring clear and concise communications to all stakeholders Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings Coordinate activities of the project teams through task delegation, resource assignment and programme management Knowledge, Skills, and Attributes: Ability to establish strong relationships with internal stakeholders and external clients Excellent client-centricity skills and ability to work at client sites Ability to manage customer satisfaction, commi https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI1Mzc0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1681159&xid=2201_253745

7mo

Other

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Job Description: As the Account Manager, you need to ensure that our clients receive exceptional service. You will be responsible for driving customer engagements by understanding customer needs, build ing strong client relationships and strategically collaborating with the Technical and Sales T eam s to ensure that we de liver and exceed on client expectations. Responsibilities: Build, manage, and nurture relationships with clients, ensuring their needs are understood and met according to the Account Management Life Cycle. Ensure alignment between client services (billed vs supported) and address discrepancies promptly. Monitor and maintain client satisfaction using customer satisfaction surveys (Customer Thermometer). Track and report monthly Customer Thermometer results, highlighting successes, failures, and actions taken. Monitor client profitability and sales from existing clients, ensuring contracts are renewed in a timely manner . Identify and generate opportunities to upsell and cross sell our service offerings by understanding the client environment and effectively communicating any leads to the Sales Team. Manage T echnical Managed Services Contract Annual escalations, discussions, and meetings with clients. Mediate between clients and the technical team, overseeing client complaints and escalations. Manage client escalations, working closely with the dispatcher and IT professionals to resolve issues before escalating to Service Delivery M anager or other relevant parties. Assist with onboarding and offboarding clients as part of the project management process. Ensure agreed schedules for alignment and management of account information, including contacts, banners, and tooling. Handle administrative aspects of projects, including managing issues, scope creep, and project completion internally. Monitor monthly ticket performance and activity per client, ensuring timely and effective issue resolution. Track all account activity in the Professional Services Automation (PSA) system, maintaining an up-to-date record of client interactions and services. Liaise and collaborate with the Technical Team to implement relevant improvements in customer service, both verbal and written, onsite and remote. Assist with the preparation of Quarterly Business Reviews (QBRs) as needed. Review and approve month end invoices within 5 business days from the start of a new month Mediate billing queries with clients and internal teams, ensuring prompt resolution. Role requirements: Matric Business Management Qualification Drivers License and Own Car At least 4 years experience in a similar role in a Managed Services IT Support environment Skills requirements: Emotional Intelligence High Technical Aptitude Ability to work under pressure Strategic and Critical Thinking Good Communication and Presentation Skills https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI5ODUzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1752552&xid=2201_298532

5mo

Other

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