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1
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Were Hiring!
We are looking for a dynamic individual to join our team.
Requirements:
Well-presented and professional
Friendly and confident working with people
Valid drivers license
Experience/understanding of CorelDRAW
Strong multitasking abilities
Team player with a positive attitude
If you are motivated, reliable, and ready to grow with us, please send your CV to
Info@bayu.co.za
2d
Strand
1
Requirements:
Age between 35 – 45
Own reliable transport (essential)
Minimum 1 year relevant experience
Must be available to start on 1 March
What We Offer:
Basic salary + commission
Petrol allowance
Phone allowance Send your CV to: Admin@zarit.co.zaIf you do not receive a response within 14 days, please consider your application unsuccessful.
7d
Edgemead
1
JOB DESCRIPTIONWork with the science team to develop, design and continuously review the company science data lifecycle management policyOversee the alignment of the technical storage solution with the data lifecycle management policy andDrive and be accountable for implementation activities for alignment of data lifecycle management policy and processesLead the data storage, archival and backup processes to ensure continuous availability and preservation of telescope dataWork with other operations leads to make sure that there is continuous support and technical response to address technical issues that emerge during operations of the storage solutionImplement monitoring, early warning and logging solutions for the storageManage storage solution change rollouts such that key stakeholders are aware of the changes, and are capable of utilizing the updated solution.Charting the technical research path with respect to high capacity, high availability, long term archival withinSupport the development and maintenance of System Engineering deliverables such as documentation and system verification, qualification and baselining activities.Support CI Storage administrationDevelop and maintain the data delivery policies and processes for MeerKAT data delivery to usersBe responsible for the development and maintenance of robust data delivery infrastructure and solution for MeerKAT JOB REQUIREMENTS: Qualification:Bachelors Degree in Computer Science, Information Systems, Information Technology or Electrical EngineeringRelevant storage certificateExperience:10 years in system design, architecture and analysis with strong storage focusEssential to have experience with large scale storage implementations and deployments, performing at peta-scaleExperience with CEPH (Advantageous)Extensive experience in a high performance computing development environmentExperience designing, implementing and managing large scale storage deployments (> 20 PB)Experience designing, implementing, integrating and managing diverse and layered storage architectures, ranging from high availability, high speed storage solution to low energy, cold storageExperience in system engineering-driven environmentExperience of developing innovative solutions and contributing to strategicExperience in globally distributed projects
https://www.executiveplacements.com/Jobs/C/CI-Storage-and-Delivery-Technical-Lead-1203186-Job-Search-07-15-2025-04-28-10-AM.asp?sid=gumtree
7mo
Executive Placements
1
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REQUIREMENTSMatric is essential.2 5 years experience as a printer technician or similar technical service role.Ability to work independently and manage service calls effectively.Good communication and customer service skills.RESPONSIBILITIESInstall, configure, and commission printers at customer sites.Diagnose faults and perform repairs on printers.Conduct routine servicing and preventative maintenance to minimize downtime.Troubleshoot print quality issues, hardware faults, and consumable-related problems.Replace parts, toners, ink, paper, etc. as required.Provide technical support and guidance to customers on correct printer use and care.Accurately record service calls, repairs, parts used, and job completion reports.Liaise with the warehouse and logistics team regarding parts availability and stock usage.
https://www.jobplacements.com/Jobs/P/Printer-Technician-1264286-Job-Search-02-19-2026-22-28-43-PM.asp?sid=gumtree
4d
Job Placements
1
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Key ResponsibilitiesDesign, implement, and maintain CI/CD pipelinesManage and optimise cloud and on-premise infrastructureAutomate deployment, monitoring, and operational processesCollaborate with development teams to streamline release cyclesEnsure high availability, performance, and security of systemsMonitor system health and troubleshoot production issuesImplement infrastructure as code (IaC) practicesMaintain documentation of environments and processesMinimum RequirementsProven experience in a DevOps Engineer or Site Reliability roleStrong experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps)Experience with containerisation tools such as Docker and orchestration platforms like KubernetesSolid scripting skills (Bash, Python, or similar)Experience with cloud platforms such as AWS, Azure, or GCPStrong understanding of Linux/Unix environmentsFamiliarity with Git version controlValid drivers licenceFor more information, contact:Monica JonkIT Researcher
https://www.executiveplacements.com/Jobs/D/DevOps-Engineer-1264966-Job-Search-02-23-2026-04-03-22-AM.asp?sid=gumtree
15h
Executive Placements
1
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Required Skills & Experience:Bachelors Degree/National Diploma in IT or related field.6+ years of UCC provisioning experience, including SIP Trunking (Ribbon/Acme), Hunt Lines, and HPBX.Strong expertise in NetAxis, BroadWorks (Hosted PBX), Yealink, and Polycom.Proven ability to mentor junior engineers.Valid CCNA certification.Ribbon SBC, BroadWorks, WebEx, CallCabinet certifications preferred.Experience with AudioCodes and other UCC technologies.Key Responsibilities:Provisioning & Management:Fulfill UCC orders including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).Manage setup and discontinuation of UCC services, ensuring seamless operations with minimal downtime.Technical Expertise:Configure and manage SIP trunks, Hunt Lines, HPBX, and other UCC products.Utilize NetAxis self-care portal, APIO, and BroadWorks for efficient service delivery.Configure and troubleshoot Yealink and Polycom phones for UCC platforms.Collaboration & Mentorship:Work with cross-functional teams to integrate UCC services with business systems.Mentor junior engineers, fostering a collaborative learning environment.Certifications & Compliance:Apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx, and CallCabinet training.Ensure compliance with industry standards and best practices.Troubleshooting & Support:Provide advanced troubleshooting for UCC services, ensuring high availability.https://www.executiveplacements.com/Jobs/P/Platform-Support-Engineer-1196616-Job-Search-06-23-2025-04-13-11-AM.asp?sid=gumtree
8mo
Executive Placements
1
Job & Role Description:Im looking to connect with Senior COBOL Developers who have strong problem-solving ability and proven experience supporting and enhancing critical banking systems. By partnering with me, youll be considered for a contract role focused on system stability, incident resolution, and targeted enhancements within a domestic payments environment, working closely with development and support teams.Key Responsibilities:Support, maintain, and enhance core banking and payment systemsInvestigate, diagnose, and resolve production incidents in a high-pressure environmentPerform batch and online processing support and enhancementsParticipate in smaller development tasks and system improvementsIdentify risks and implement mitigation strategiesCollaborate with cross-functional technical and business teamsContribute to system stability, efficiency, and modernisation initiativesParticipate in standby and operational support rotationsJob Experience and Skills Required:Education:Degree or Diploma in Computer Science, Information Technology, or a related field.Experience:7+ years COBOL development experienceStrong banking sector experience (mandatory)Extensive experience with COBOL, JCL, and DB2Strong experience with batch and online processing environmentsExperience with General Ledger processes and Payments systemsData archiving exposure (e.g. Hadoop, AWS Athena or similar)Experience working in high-availability, business-critical systemsApply now!For more exciting IT vacancies, visit:
https://www.executiveplacements.com/Jobs/S/Senior-COBOL-Developer-12-Month-Contract-1263170-Job-Search-02-17-2026-04-11-51-AM.asp?sid=gumtree
7d
Executive Placements
1
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Technical RequirementsExperience & Core SkillsMinimum 5+ years of backend development experienceStrong experience with Node.js and TypeScriptProven experience building scalable RESTful APIsStrong understanding of backend development principles and server-side architectureAbility to design, build, and maintain high-performance backend systemsDatabase & CachingStrong experience working with PostgreSQLAbility to design database schemas and optimise queriesExperience working with Redis for caching, queues, or performance optimisationStrong understanding of data integrity, transactions, and performance tuningSystems & InfrastructureExperience working with Linux environmentsExperience using Docker and containerised applicationsUnderstanding of microservices architecture and distributed systemsExperience building scalable and high-availability systemsTesting & DebuggingExperience writing unit tests and integration testsExperience using testing frameworks such as Jest, Mocha, or similarStrong debugging and troubleshooting skillsExperience identifying and resolving performance bottlenecksCloud & DevOps (Advantageous)Experience working with cloud platforms such as AWSExperience with CI/CD pipelinesExperience with monitoring and logging toolsUnderstanding of deployment and production environmentsFrameworks & Tools (Advantageous)Experience with Node.js frameworks such as Express.js, Fastify, or KoaExperience working with ORMs such as TypeORM, Sequelize, or similarUnderstanding of API security, authentication, and best practicesFor more information, contact:Monica JonkIT Researcher
https://www.executiveplacements.com/Jobs/S/Senior-Backend-Developer-1263984-Job-Search-02-19-2026-04-03-18-AM.asp?sid=gumtree
5d
Executive Placements
1
Ready to take ownership of a complex, multi-vendor enterprise network environment?Our client is looking for a hands-on Network Engineer who can step in immediately and make an impact.This mid- to senior-level role sits within a Unified Communications environment and focuses on the support, operation, and evolution of SD-WAN, LAN, and WLAN infrastructure across multiple sites. The environment is primarily Huawei-based but includes H3C and other vendors, making this an ideal opportunity for an engineer who is confident in multi-vendor ecosystems and comfortable adapting between platforms.You will play a critical role in ensuring high availability, stability, and performance across the network landscape, while collaborating closely with systems, voice, security, and application teams. This is a service-oriented role requiring both technical depth and a strong sense of ownership.Our client is a well-established technology-driven organisation operating within a structured corporate environment. They are committed to operational excellence, collaboration across departments, and continuous improvement of their infrastructure capabilities.What You’ll DoSupport and maintain SD-WAN, LAN, and WLAN environments across multiple sitesMonitor performance, availability, and resilience of enterprise networksTroubleshoot complex issues across Layers 1–7Validate traffic steering, failover behaviour, and policy enforcement within SD-WANManage VLANs, IP addressing, routing, redundancy, and QoSSupport enterprise wireless environments, including RF performance and client connectivityWork closely with firewall platforms to ensure secure traffic flowAssist cross-functional teams when network-related issues impact service deliveryMaintain accurate documentation, diagrams, and change management processesParticipate in after-hours or on-call support when requiredhttps://www.executiveplacements.com/Jobs/N/Network-Engineer--Gauteng--Permanent-1263575-Job-Search-02-18-2026-03-00-18-AM.asp?sid=gumtree
6d
Executive Placements
1
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We are looking for a skilled and professional IT Technician to join our busy Contact Centre based in Reservoir Hills.
Requirements:
Proven experience as an IT Technician (Contact Centre experience advantageous)
Strong knowledge of computer hardware, software, and networks
Experience with troubleshooting desktops, laptops, VoIP systems, and connectivity issues
Ability to manage system maintenance and provide technical support to staff
Excellent problem-solving skills
Reliable, proactive, and able to work in a fast-paced environment
Position Details:
In-house role (not remote)
Based in Reservoir Hills
Immediate availability preferred
Please email your cv to brendonchetty78@gmail.com
Or call Brendon on 0723206161
5d
Reservoir Hills1
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JOB DESCRIPTION: Job Title: Lead Product Engineer (Full Stack Java Developer)Employment Type: 6 months ContractWork Location: Johannesburg North/Remote JOB CONTEXT:We are seeking a Lead Product Engineer with deep experience in production application support for cheque processing and pricing platforms within a high-availability, financial services environment. This is a critical leadership role combining strong technical skills with production oversight, stakeholder collaboration, and continuous improvement to ensure the stability, reliability, and evolution of core banking systems.DUTIES AND RESPONSIBILITIES:Develop, test, and deploy high-quality software solutions in a timely manner.Collaborate with cross-functional teams to gather and analyze requirements, design system architecture, and implement innovative solutions.Utilize expertise in AWS to design and implement scalable and highly available cloud-based applications.Apply CBPR+ principles to ensure data privacy and protection throughout the software development lifecycle.Proficiently code in Java 11 or higher, utilizing Spring Boot framework.Knowledge of SWIFT standards to enable seamless integration with financial systems.Experience with Kubernetes for container orchestration and management.Develop responsive web applications using Angular 13 or higher.Utilize Docker for containerization of applications and microservices.Implement CI/CD pipelines to ensure efficient and automated software delivery processes.Familiarity with Rancher for container orchestration and management.Work with Trace Transformer to analyze and optimize system performance and efficiency.Knowledge of Postgres for database management and development. QUALIFICATION & EXPERIENCE REQUIREMENTS;Bachelors degree in Computer Science or a related field.Proven experience as a Senior Software Engineer with a focus on AWS, Java, Spring Boot, and Angular.Strong understanding of concepts like high availability and their application in software development.Familiarity with SWIFT standards and their integration into financial systems.Proficiency in Kubernetes, Docker, and CI/CD practicesExperience with Rancher, Trace Transformer, and Postgres will be highly regarded.Excellent problem-solving skills and ability to work effectively in a team-oriented environment.Strong communication and collaboration skills.MANDATORY SKILLS REQUIRED:AWS, Java, Spring Boot, and Angular.Strong understanding
https://www.executiveplacements.com/Jobs/L/Lead-Product-Engineer-1262965-Job-Search-02-16-2026-10-21-10-AM.asp?sid=gumtree
7d
Executive Placements
1
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Our client, an established company within the technology sector based in Montague Gardens, is seeking to appoint an experienced Senior Account Manager to join their sales team. An immediate start is available.Salary: R14,000 – R16,000 basic (depending on experience) + attractive commission structure.The successful candidate will work within an established sales environment and will be provided with an existing customer database, with a strong focus on developing and growing SME business clients nationally.Requirements:Minimum 3+ years’ sales experienceStrong knowledge of computers and IT-related productsPrevious experience within the IT sector advantageousExisting customer database (SME market preferred)Target-driven and self-motivatedExcellent communication and customer service skillsStrong attention to detailAbility to acquire, maintain, and grow client relationshipsAbility to work under pressure and manage multiple accountsAdvantageous:Experience working with Fincon Accounting / Sales systemAdditional Information:Commission payable monthly in arrears based on tiered Gross Profit generatedOffice hours:Monday – Thursday: 08:15 – 16:45Friday: 08:15 – 15:45Suitable candidates will be shortlisted accordingly.Important:If you do
https://www.executiveplacements.com/Jobs/S/Senior-Account-Manager-1265413-Job-Search-02-24-2026-03-00-29-AM.asp?sid=gumtree
5h
Executive Placements
1
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MUST HAVE SQL Server high availability cluster experience. See definition below.A SQL Server high availability cluster is a configuration where multiple SQL Server instances are grouped together to provide redundancy and minimize downtime. In the event of a failure on one instance, another instance can seamlessly take over, ensuring continuous database availability. This is typically achieved through technologies like Always On Failover Cluster Instances (FCI) or Always On Availability Groups. Heres a more detailed explanation:Key Concepts:Redundancy:High availability clusters provide multiple SQL Server instances, so if one fails, another is ready to take over.Failover:The process where one instance takes over the workload of a failed instance.Downtime Minimization:By quickly switching to a healthy instance, high availability clusters minimize the time users are unable to access the database.Active/Passive:A common setup where one instance (active) handles the workload, while the other (passive) is on standby, ready to take over. Active/Active:Less common, but can involve both instances actively processing workloads, but failing over to one another in case of failure. Technologies for Implementing High Availability:Always On Failover Cluster Instances (FCI):A standard feature protecting the entire SQL Server instance, including system databases. It requires shared storage accessible by all nodes in the cluster. Always On Availability Groups:A more robust option offering automatic failover with potentially no data loss. It requires the Enterprise Edition of SQL Server and may involve additional complexity.
https://www.executiveplacements.com/Jobs/S/Snr-SQL-DBA-1202401-Job-Search-07-11-2025-04-29-53-AM.asp?sid=gumtree
7mo
Executive Placements
1
Key Skills Were Looking For:Infrastructure as Code Terraform & Ansible for AWS/Azure provisioningCI/CD Pipelines GitHub Actions or Azure DevOpsScripting & Automation Python, Bash, Splunk automationCloud Expertise AWS or Azure (EC2, S3, Lambda, Networking, Security)Splunk Mastery SPL, dashboards, alerts, architecture understandingBonus Skills:Frontend development (JavaScript, CSS, React)Cribl onboarding & data enrichmentSplunk dashboards & alertingData analyticsQualifications & Experience:Relevant IT Degree or equivalent10+ years of hands-on IT experienceYour Role Includes:Designing, developing, and maintaining the observability platformProviding 2nd/3rd level support and high-priority standbyLeading code reviews and mentoring team membersDriving Agile ceremonies and managing deploymentsEnsuring platform scalability, availability, and performanceEngaging with stakeholders and managing tenant requirementsWhy Join Us?Be part of a forward-thinking team where your expertise shapes the future of observability. If youre passionate about innovation, collaboration, and delivering high-impact solutions we want to hear from you!Apply now or reach out for more info. Lets build something exceptional together.
https://www.executiveplacements.com/Jobs/F/Full-Stack-Developer-Chief-Expert-1590-1263846-Job-Search-02-18-2026-10-15-52-AM.asp?sid=gumtree
5d
Executive Placements
1
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We are seeking a Senior Project Manager to join our team based in JHB.12-month contract, Hybrid (onsite 3 days per week) To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and allocation of available resources; in line with the business strategy. To manage the strategy; planning; organising; negotiating; staffing; directing and controlling of all aspects of projects/solutions or programmes for a portfolio in ensuring the successful implementation to realize the business strategy.Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvement.Hybrid role that balances Agile leadership and project/program management to help software development teams build and deliver solutions more efficiently.Leveraging the solid grasp of how to scale Lean and Agile practices and understand the unique opportunities and challenges associated with facilitating and continuously aligning large development programs. Decision-making process Financial management Report Writing Project management principle sand, methodologies Agile Methodologies (Scrum Master skills) Tools exposed to: JIRA, Confluence, MSP Facilitation and report writing and Communication Skills Governance, Risk and Controls
https://www.executiveplacements.com/Jobs/P/Project-Manager-Senior-1195284-Job-Search-6-18-2025-5-33-36-AM.asp?sid=gumtree
8mo
Executive Placements
1
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We are seeking a Senior Project Manager to join our team based in JHB.12-month contract, Hybrid (onsite 3 days per week) To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and allocation of available resources; in line with the business strategy. To manage the strategy; planning; organising; negotiating; staffing; directing and controlling of all aspects of projects/solutions or programmes for a portfolio in ensuring the successful implementation to realize the business strategy.Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvement.Hybrid role that balances Agile leadership and project/program management to help software development teams build and deliver solutions more efficiently.Leveraging the solid grasp of how to scale Lean and Agile practices and understand the unique opportunities and challenges associated with facilitating and continuously aligning large development programs. Decision-making process Financial management Report Writing Project management principle sand, methodologies Agile Methodologies (Scrum Master skills) Tools exposed to: JIRA, Confluence, MSP Facilitation and report writing and Communication Skills Governance, Risk and Controls
https://www.executiveplacements.com/Jobs/P/Project-Manager-Senior-1203424-Job-Search-7-16-2025-4-11-48-AM.asp?sid=gumtree
7mo
Executive Placements
1
Role RequirementsQualifications and ExperienceBachelors degree in Information Technology, Computer Science, or a related field, or equivalent experience.Minimum 5 years experience in infrastructure architecture and design.Proven experience designing infrastructure aligned to defined system requirements.Experience in virtualization platforms such as VMware or Hyper-V.Experience with cloud platforms such as Azure, AWS, or local cloud environments.Strong networking knowledge including LAN/WAN, routing, switching, VPNs, and firewalls.Experience designing high-availability and disaster recovery environments.Strong cybersecurity knowledge.Technical CompetenciesAbility to interpret detailed system architecture requirements.Strong solution-to-infrastructure translation capability.Systems thinking and structured architectural design.Strong documentation capability including HLD, LLD, and sizing documentation.Ability to balance compliance requirements with real-world client constraints.Excellent communication skills across technical and non-technical audiences.Success IndicatorsInfrastructure designs fully compliant with solution architecture standards.Minimal implementation rework due to infrastructure misalignment.Secure, scalable, and resilient system deployments.Successful disaster recovery validation.High client satisfaction and operational stability.Special ConditionsExtensive travel within Africa.Occasional overseas travel as required.All air travel is economy class.Should you not receive a response within 10 working days, please consider your application unsuccessful.
https://www.executiveplacements.com/Jobs/I/IT-Infrastructure-Consultant-Johannesburg-1264627-Job-Search-02-20-2026-04-37-28-AM.asp?sid=gumtree
4d
Executive Placements
1
Key responsibilities:Strategic Function:Contribute to the management of IT projects in the operating environmentSupport the implementation of the business initiativesProject Management:Create and executes IT project plans and revises them as appropriate to meet changing needs and requirements.Review and analyse project proposals or plans to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.Implement an appropriate project communication plan.Conduct project risk assessment and mitigation.Monitor and manage any cross-project dependencies in resourcing and/or technical deliverables.Ensure that project goals are accomplished and in line with the stated business objectives.Project Team Leadership:Establish a work plan and staffing for project activities, iterations or phases, and support recruitment and/or assignment processes for project personnel.Assign duties, responsibilities and scope of authority to project personnelDirect and coordinate activities of project personnel to ensure project progress is on schedule and within budget.Project Governance and Reporting:Manage all the organisations IT projects in line with the approved company project management framework.Prepare for engagement reviews and project quality assurance reviews and serve as the contact person for project related information.Ensure project documents are complete, approved, current and stored appropriately.Ensure all project reporting adheres to the established standards and procedures for project reporting and documentation.Preparation of monthly reports and assisting in the preparation of documents for submission for organizational reportingStakeholder ManagementEstablish, build and maintain collaborative working relationships with relevant internal stakeholders.Build and maintain positive and value-adding relationships with relevant external stakeholders.Scan the environment to ensure a clear understanding of stakeholder needs.Proactively interact with stakeholders to determine their needs and deliver on them accordingly.Manage service level agreements (SLAs).People ManagementSupport the implementation of the activities outlined in the BU People Plan, transformation/culture plans.Manage team performance to drive productivity.Financial Management and Operational Management Contribute to the compilation of centre budget and manage project expenditure related to functional area.Other responsibilities applicable to all JDs Perfor
https://www.executiveplacements.com/Jobs/I/Intermediate-Agile-Project-Manager-12-Months-1205216-Job-Search-07-22-2025-04-25-41-AM.asp?sid=gumtree
7mo
Executive Placements
1
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Manage ongoing relationships with top clients, introduce new product features, and ensure the highest level of customer satisfaction, all while driving organic growth on the platform.Key Responsibilities:Account and Relationships Management: Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues promptly. Facilitate regular meetings to provide information on new system features and maintain ongoing communication.Business Development: Promote the companys offerings to clients, gather market intelligence, and drive organic growth through existing relationships. Identify new opportunities to enhance the clients use of the platform and increase customer satisfaction.Operational Compliance: Ensure all client interactions and processes adhere to company policies, industry regulations, and codes of conduct, maintaining the highest standards of service.Top Skills & Capabilities:Expertise in account management and client relationship building.Strong negotiation and verbal communication skills to effectively influence clients and internal teams.A solid understanding of data collection, analysis, and providing strategic solutions to meet client needs.Personality Traits:Focused on achievement and results.Credible and able to inspire trust with clients.Strong ability to prioritize and manage multiple client needs effectively.Education & Experience:Grade 12 (or equivalent) required; relevant degree or diploma advantageous.3 5 years of account management experience (Essential); experience in a Software as a Service (SaaS) environment (Advantageous); experience within the Financial Services industry (Advantageous).A key summary of the job specification is provided above. Full details are available after shortlisting.The final remuneration package offered by the employer will be determined based on market standards. It includes a highly competitive basic salary with large company benefits.
https://www.executiveplacements.com/Jobs/K/Key-Account-Manager-SaaS-1264276-Job-Search-02-19-2026-22-27-27-PM.asp?sid=gumtree
4d
Executive Placements
1
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Requirements:Degree in Information Technology or Computer ScienceITIL® v3 or ITIL® 4 Foundation Certification5 years experience in IT service delivery, IT operations, or service desk environmentsSolid understanding of ITIL processesMonitoring and reporting on SLAs and service performance metricsCoordinating with multiple technical teams and business stakeholdersProven experience working with ITSM frameworks and tools (e.g., ServiceNow, Freshservice, Cherwell, BMC Remedy)Responsibilities:Serve as the primary point of contact for coordinating and managing the delivery of IT services to internal business units or external clients.Ensure that IT services meet agreed-upon performance standards, including availability, incident resolution, service requests, and user satisfaction.Monitor and drive adherence to ITIL-based processes such as incident, problem, change, and service request management.Collaborate with cross-functional teams (infrastructure, support, applications) to deliver reliable and consistent services.Continuously seek ways to improve service delivery, user experience, and operational efficiency.Act as a liaison between the IT department and business stakeholders, ensuring alignment of services with business needs.Monitor and report on SLAs, KPIs, and service performance metrics across all IT functions.Coordinate and manage the resolution of incidents and service requests, ensuring timely escalation and communication.Facilitate Change Advisory Board (CAB) meetings and ensure compliance with change management processes.Assist in problem management by participating in root cause analysis and driving preventive measures.Maintain accurate documentation of services, processes, and service-level agreements.Identify opportunities for service improvement initiatives and lead their implementation.Ensure that customer satisfaction surveys are conducted, reviewed, and actioned upon.Collaborate with Service Desk teams to improve first-time resolution rates and user support processes.Prepare and present service reports to IT management and business units regularly.Promote awareness of service delivery standards, policies, and procedures across the organization.
https://www.executiveplacements.com/Jobs/S/Service-Delivery-Officer-1263301-Job-Search-02-17-2026-04-30-25-AM.asp?sid=gumtree
7d
Executive Placements
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