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We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).
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Results for security jobs in General Worker Jobs in Western Cape
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*Reference: CPT002119-Meg-1*
Do you have sound Insurance Sales experience managing client’s portfolios and using your expertise to bring them aboard to use your Insurance Companies services?
Our International UK Property Company has an opportunity for the right person to flourish and establish themselves within their dynamic property management company dealing with all of their buildings encouraging clients to move over to their preferred insurance service provider and managing all aspects of insurance requirements.
2 days working from Stellenbosch Office and 3 days remote.
*REQUIREMENTS*
* Matric, relevant qualifications advantageous and efficient in MSOffice
* Experience as an Insurance Broker with a good understanding of Insurance Claims procedures
* Sales experience within the Insurance environment
* A committed Team player with experience within the residential property sector
* Focussed on resolving problems and taking ownership of finding solutions.
* Develop strategies to enable the customer to be treated as an individual
* Self-motivated, with high energy and enthusiasm
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Experience of dealing with Directors / Stakeholders in a courteous and helpful way by keeping them advised of progress and offering them a solution to their problem
*DUTIES*
* *
* Extensive liaison with the head of all properties and buildings explaining the benefits of using their preferred Insurance supplier
* Making yourself available to be the front face for all insurance dealings across all buildings
* Building and maintaining relationships with Property Managers and some Directors of resident’s associations
* Acting as liaison/referral contact for insurance queries
* Providing admin support to the Branch Manager and claims handling team
* Liaising with insurance brokers, clients, and directors of manged blocks to provide information requested
* Collecting & updating information relating to claims
* Providing claims support
* Checking internal systems to ensure there is buildings insurance, director and officers’ insurance for each location managed, and establishing if engineering insurance is required
* Working with preferred broker ensuring all insurances are managed by them and arranging any new policies
* Training will be given on how to use Google image searching and instructions on how to highlight potential Cladding, Render, Flat Roofs, or Grade Listing to property managers and broker
* Obtain contact details of directors of blocks of flats to complete quotation request forms for new insurance quotations and copies of existing insurance
* Issuing insurance client packs to directors
* Develop a system to monitor new business secured by Urang so contact can be made about the insurance.
* Updating STG when business is lost and to whom
* Management of UK insurance claims from initiation to conclusion
* Other insurance related a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MjcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243801&xid=1555_56272
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Role Description
The person will be the primary interface for basic queries and troubleshooting into the following sections in IT Operations for Cloud, DevOps and Transactional services.
Roles and Responsibilities
* User account queries
* Printer escalations
* Cloud Systems monitoring
* New server builds and deployments
* Verifying queries from Support and Professional services and assign tasks to relevant team members.
* DevOps systems monitoring
Skills Requirements
* Diligent, autonomous workers
* Strong communicator
* Strong time management skills
* Extremely organised
* Must be able to work in a team
* Good understanding of excel, word, outlook, zoom and MS teams
Additional Requirements and Training Opportunities
* Azure Infrastructure
* Terraform/Ansible
* Switching Environment
* Cyber Security monitoring and testing
* DevOps
*Desired Skills: *
* DevOps
* Switching
* Azure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189838&xid=1554_10501
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ReferUs aim is to make recruiting quicker and cheaper by helping companies get more employee referrals. It is common knowledge that referrals are the best candidates to hire but most companies suffer from informal and inefficient referral programmes. Being ad-hoc and small numbers, this means referrals are not a reliable source of candidates. ReferU helps change that by streamlining the employee referral process with our intuitive and easy to use online platform. Companies can load new job ads and with the click of a button distribute it to all their staff who in turn can quickly share that job ad to their personal networks via LinkedIn, Facebook, Twitter, WhatsApp and email. The staff receive the applications and review and rate any candidates before passing them on to HR and the hiring manager to interview. The result is more high quality, pre-qualified candidates, referred by the companys very own staff. ReferU is an early-stage company that is still pre-revenue and is looking for someone to help us sign up our first clients. We need someone who is energetic and in their happy place prospecting and calling new clients. We need someone to research, prospect and introduce ReferU to new clients and set up sales meetings for the founder. We need a new business development manager that can open doors with the HR decision-makers of small to medium sizes companies.We have a very defined sales process with extremely clear objectives. The job is for a 6-month contract and the objective is to work closely with the founder to secure and sign up ReferUs first twenty customers. You will be bringing an innovative business to life and help prove out an innovative idea and solution to the inefficient recruitment process.REQUIREMENTS Business development and salesProspecting and calling new clientsConfident, friendly and competent in making sales callsExcellent communication skillsConfident and energetic when presenting Ambitious, driven and proactiveMagnetic and energetic personalityEntrepreneurialPlease note, temperament for this job is more important than work experience. We are happy to consider anyone for this role and in particular ambitious students, part-time employees or Moms on maternity leave. As we are pre-revenue this is a commission only role but with the commission in excess of R15,000 for a successful referral hired through ReferU.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMjcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189784&xid=1320_11272
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Bellville - As the Engineering & Automation Lead, you will be responsible to provide and manage End User Device Management platforms. This includes provision of platform services, such as SCCM and MEM (Microsoft End-Point Manager), for both physical devices (which can be within the company office “on the secure LAN,” or at Work-from-Home” locations) and Virtual Desktop (VDI / DaaS services. You will be responsible for the relationship with vendors providing engineering and automation services to SGT: EUPS and will need to lead and drive innovative solutions and optimization initiatives, identify automation, user self-service and other improvement opportunities.You will work closely with the End User Support team (a separate team providing 1st and 2nd level support) to provide to deliver end-user focused services that meets and exceeds user expectations, including 3rd level support.Our End User infrastructure environment encompasses primarily a Windows-based environment, with Windows 10, VM Ware VDIs, SCCM, Intune and MEM to manage the environment, supported by various other tools and technologies to manage the overall environment. Qualifications:Grade 12Graduate degree in the field of Information Technology Experience:Minimum 5 years of Technical Microsoft End User operations, oversight function, risk measurement, or managed end user governanceStrong knowledge of System Centre Configuration Manager (SCCM / End-Point Manager / Intune) and your technical knowledge will cover all aspects of maintaining healthy end user devices (Desktops, Laptops & Virtual desktops)Scripting and automation knowledge – or development skills – will be a great advantageKnowledge of the Microsoft Office 365 stack of tools, specifically MS Teams, OneDrive for Business, and even Exchange/Outlook, SharePoint, and Yammer, will be to your advantageYou should be capable of defining MDM/MAM and Conditional Access policies to manage and protect the company applications and data on mobile or untrusted devicesOur focus on our people is key and we’d like you to provide evidence of your experience of developing others either through coaching or mentoringYou will have direct experience of working collaboratively with suppliers the company uses the ITIL Service Management framework.A good understanding of these principles and processes will be to your advantageWe’ll want you to drive the analysis, identification, prioritization and implementation of improvements and efficiencies to ensure that the organization derives maximum value from our servicesYou may get involved in physical asset management, working closely with our Procurement and Asset Management team to provide new, innovative methods of managing End User Assets through its life cycle You’ll have experience in developing plans of action and delivery based on milestones. Some Project management experience would be a positive for this opportunityYou will be familiar with organizational change management including end user trai
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189493&xid=1266_50035
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
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Vacancy: Experienced vehicle aircon repair technician
Soundmatch, a
Cape Town based, growing car audio, vehicle security and air-con company is
looking for a reliable, honest and dedicated experienced vehicle aircon repair technician.
Soundmatch is a
well-known, respected company thrilling and cooling you since 1984. The group
consists of 7 retail fitment centres.
So, if you’re are
keen on more than just a job, but a career that can really have an impact, then
Soundmatch may be the vehicle you need to make a difference and actually enjoy
coming to work.
Suitable for
honest, professional and agreeable individual who can work in an RMI approved
workshop with the necessary experience in some or all of the following aspects:
·
Vehicle air conditioner re-gas.
·
Vehicle air conditioner maintenance.
·
Vehicle air conditioner repairs.
·
Experience in car audio will be an advantage
Remuneration:
·
Excellent basic salary + incentives on repairs
·
Provident fund
Should you fit
the above requirements and would like a position with growth and potential,
email your CV to: jobs@soundmatch.co.za
1. Your Latest CV
to us
2. Notice Period
3. Current salary
4. Salary
expectations
Please note only successful candidates will be contacted.
Positions are based in Cape Town, South Africa.
All information will be kept strictly confidential.
We look forward to hearing from you!
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PBT Group is recruiting for an experienced AWS cloud architect that can help us further refine and implement/ migrate. The right person needs to have the acumen and experience to figure it out and help design a practical solution for our client’s requirements. The purpose of the role: Migrate to a modern, cost-efficient, serverless, decoupled architecture for the specific purpose of data analytics.Consider the most modern tools to include for various purposes in the architecture. (i.e. AWS Kinesis, Glue, Athena, DynamoDB, IoT Twinmaker etc. combined with S3 and opensource solutions like PostgreSQL, also consider Amazon Neptune as an option)Ensure security and monitoringEnsure data governanceOptimized cost and monitoring of costsAbout you: Degree in BSc Computer Science (advantageous).5+ yrs. Lead a team through an architectural development process and collaborate with application development teams, architects, and other members of the team.10+ yrs. Experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).Experience with analytical tools and Business Intelligence.Knowledge of different SDLC Methodologies (Waterfall, Agile, etc).Experience with modern data warehousing technologies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MzA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210451&xid=1108_57304
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Our client a Global Tech firm is seeking a Senior Security Solutions Architect to join their team in Cape town. They offer stability, growth, attractive salary, Benefits, exposure and an excellent working environment.This position participates in the ongoing security assurance, architecture design, security controls, incident response, security awareness and ISMS programsThe Security Solutions Architect offers detailed technical support to ensure the security capability within the assigned business area.Designs a complete and complex framework, system or product. Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for next generation initiatives.Key Roles and Responsibilities:Offer detailed technical support in multi-platform IT environments and perform analytical assignments.Work on strategic projects to identify and investigate opportunities to use emerging technologies.Identify areas for improvement by reviewing new and existing information technology projects for compliance to it architecture.Work closely with users and other architects to define the requirements of an application and specifying an optimum design for subsequent development.Work with department heads and other managers to champion the priority of security initiatives.Deliver a center of excellence for information security, offering internal consultancy, advice and pragmatic assistance on information security risk and control matters throughout the organisation and promoting the advantages of managing information security risks more efficiently and effectivelyParticipate in the delivery of a layered defence strategy to protect our assets.Support peers in the design and build of an advanced security operations function.Provide subject matter expertise by advising on security architecture and riskMitigate enterprise vulnerabilities and reduce attack surface vectors identified through security reviews and controls implementation/Execute risk assessments, security architecture design reviews, and project security reviews, ensuring key applications and products are assessed for risk.Document and map the architecture of current security infrastructureOversee the design and operation of related security controls and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.Knowledge, Skills and Attributes:Developed technical capability across a broad range of security products / solutionsAbility to map business needs to technology solutionsUnderstandin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NDQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213791&xid=1108_58447
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Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
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The purpose of this role is to work as a Cloud Security Consultant being tasked with contributing to the technical aspects of the global consulting organization to ensure that they are in line with the companys growth. Providing and driving technical expertise by contributing the company’s offensive services roadmap and ensure they are geared towards the latest greatest technological Microsoft standards and aligned with global Microsoft security engineering roadmap.In addition, you will be working closely with our clients red-teaming development team on an automated Azure and Active Directory based offensive cloud solution and the development of its capabilities.Furthermore, having hands-on mentality which involve the day-to-day running of continuing client projects. In this role, you will primarily be engaged in projects to assist our clients and partners in configuring and delivering Microsoft Security products. Whilst at it you are the subject-matter-expert on your domain, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team and management team Roles and Responsibilities• Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.• You have demonstrated technical ownership skills and love sharing knowledge.• You design, implement, and breathe Microsoft Cloud Security solutions• You assist in (pre)sales cycles with solution selling and pricing strategies• You have demonstrated knowledge in protocols surrounding Active Directory, Azure Active Directory, Networking, DNS, Communications and Network Security, Risk Management, Vulnerability Management and Threat Management• You work with your team to help develop and deliver solutions based on technologies in these two areas:o Enterprise Mobility + Security workloads with a focus on Azure Active Directory features, Microsoft 365 Defender, Cloud App Security and MIP.o Microsoft Azure (Stack) Infrastructure and security related services, Azure Monitor, Log Analytics, Azure Business Continuity and Recovery solutions, Azure Sentinel, Azure IaaS services, Azure RBAC best-practiceso Open to learn and certify yourselves in industry standards and frameworks such as NIST, ISC2, EC-Council, MITRE ATT&CK, SANS, OSCP and OWASP.Key Competencies• You are who you are and bring personality on board.• You love to learn and make impact, both career wise and personally.• You are not made for 9 to 5 jobs.• Proven experience as a SME and consultancy role.• You embrace lifelong learning and aren’t shy of learning new things.• You are familiar with agile way of working or are open to learn how to deliver following such an approach.• Ability to conduct tech
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242036&xid=1109_94174
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Vacant position available for a Parts Manager with a Vehicle Dealership in Western CapeDuties: The role would have the responsibility to ensure that the dealership has the correct parts mix to supply the workshop and third parties with parts for services and repairs. Management and training of the staff of the parts department will be required. Striving to return a satisfactory profit on dealer capital invested in parts inventory. Will have to meet the objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertisingRequirements:At least 3 to 4 years of experience as a Parts Manager with a Vehicle dealershipMust have experience with a corporate branded dealershipProven track record of running a profitable Parts department as Assistant Parts Manager/Team LeaderGood knowledge of part sales, marketing, or After-salesValid SA Driver’s license and clear criminal recordGrade 12 or equivalentBasic Salary with incentive structure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777285&xid=1109_183377
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Company based in JHB
Position - Senior Back Office Engineer
Salary Range – R45 000 – R50 000
Must be prepared to travel to lodges on occasion.
Start Date: ASAP
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS)
Designing, implementing and maintain complex IT systems.
Experience administering Virtualisation technologies (VMWare preferred).
Experience supporting MS 365 environments.
Enterprise Security Services (Endpoint, Server protection).
Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS.
Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF).
Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing)
Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls.
Strong documentation and policy writing skills.
DESIRED EXPERIENCE & QUALIFICATION
VMWare certified, MCSE, CCNP, ITIL certified
Microsoft 365 certified, MS Azure, SharePoint
Project management experience
Experience with Disaster Recovery
Experience in administering cloud platforms
PERSONAL ATTRIBUTES:
Willingness to find valuable work and pursue positive outcomes without instruction
Able to work fast and accurate
Able to navigate complex challenges and implement strategic solutions
Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA4NDE2NDU/c291cmNlPWd1bXRyZWU=&jid=1322400&xid=170841645
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
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I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
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Brief Job description
Responsible for handling the administrative aspects of agent sales
Responsibilities and Duties
Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work
Requirements and Qualifications
Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
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We are looking for an excellent IT Service Delivery Manager for George Western Cape location
Essential Functions
IT Operations:
· Driving incident & situation management for all Sev1 & Sev2 incidents
· Follows established operating policies to mitigate risk and ensures business availability
· Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives
IT Governance:
· IT governance and effectiveness to be measured on weekly, monthly & quarterly basis
· Compliance assurance - support audit activities along with risk identification & management. Vulnerability management.
IT Transition Management:
· IT client transition management
· Client account & portfolio management
· Program management
· Stakeholder management
· Client communications around Technology
· Understand technology availability metrics and share insights
Information Security:
· Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications
· Audit & Risk Management
· Manage IT governance with client and all business stakeholders
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.Internal / External Audit Teams.
Primary External Interactions
· Client Teams – especially Client Technology Teams.
· External Vendors – Primarily for Service Desk Management.
Organizational Relationships
Reports To: VP – Technology Operations Supervises: AVP and Below
Technical Skills
· Good understanding of Networking, Systems, Voice and business applications.
· An industry recognized certification like ITIL / ITSM is an advantage.
Process Specific Skills
· Ability to interface and communicate at all levels within the company and Client organizations.
· Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
· Working knowledge of MS office, MS Project and Visio.
Soft skills (Desired)
Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment
Soft Skills (Minimum)
· Strong verbal and written communication skills
· Strong customer service orientation ability to connect with global customers and work with Global teams.
· Goo...
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
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