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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
https://www.ditto.jobs/job/gumtree/1769998169?source=gumtree
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
2-3 years’ experience in a QA role with international sales campaigns.Excellent verbal, written and interpersonal communication skillsExceptional listening and analytical skillsSolid time management skillsCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders.Prepares and analyses internal and external quality reports for management staff review.
https://www.ditto.jobs/job/gumtree/4074834970?source=gumtree
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Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758?source=gumtree
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CallForce is looking for a reliable Facilities coordinator to undertake upkeep and repair tasks at our company. We’ll rely on you to keep our facilities in perfect condition by coordinating various tasks related to facility maintenance and improvement.
Deft hands and technical knowledge are important parts of a handyman’s arsenal. You must be well-organized with strong general repair skills.
REQUIREMENTS
Proven experience in a facilities coordinator or similar roleExperience with hardware tools and electrical equipment.Basic understanding of electrical and plumbing.Good communication ability.Well-organized and apt in problem-solving.Attention to detail.
RESPONSIBILITIES
Perform maintenance and light repairs.Paint and fill gaps or crevices. (on walls, sidewalks etc.)Undertake light installation or carpeting. (e.g. build cabinets)Repair equipment or appliances.Assist with electrical, plumbing, painting, or repairs.Undertake duties as assigned.Identify and report the need for major repairs.Ensure the security and integrity of company assets.Maintain accurate records, reports, and documentation related to facilities.Assist in space planning, allocation, and utilization to optimize workspace efficiency.Manage office moves, reconfigurations, and space assignments.
Suitable candidates to forward updated CV!
https://www.ditto.jobs/job/gumtree/3831089924?source=gumtree
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The successful candidate must be passionate about Africa, able to work under pressure, have attention to detail, customer focused, be an excellent team player, committed, hardworking and eager to continuously learn.
Duties include: - Directly liaising with international clients & agents via various communications channels such as email,
telephone, social media etc., for various inbound enquiries
- Planning and designing itineraries, combining appropriate accommodations and destinations- Managing the reservation process for bookings up until completion of travel- Fast turnaround time on all enquiries - Occasional Saturday duty (on a rotational basis- ca every 6-8 weeks) - Travelling will be required for educational trips (We only sell what we have personally experienced!)
The ideal candidate would fulfill the following requirements:
Knowledge required: - Good destination knowledge for Tanzania, Kenya, Botswana, Namibia and/ or South Africa
- Knowledge and understanding of tour operating and reservations processes based on study and/or
work experience Skills:- Languages: Fluent in written and spoken German and English
- Have a good telephone manner and excellent communication skills - Possess excellent organizational skills and be able to multi- task System skills: - Computer literate with MS-Office, especially Word, Excel, as well as E- Mail applications-/client such as
Outlook or Thunderbird
- Working experience in electronic reservation systems
Work experience: - Minimum of three year’s travel and/or tour consulting experience
Tertiary Education:
Travel and Tourism (or related) preferred but not essential.
Abilities:
Accurate and having attention to detail whilst working under pressure
Excellent communication
customer focused
committed and hardworking
eager to learn
excellent team player
ability to sell.If you are passionate about Africa and seeking a position with an international travel company, then please send us your CV, a motivational letter and salary expectations.Salary: negotiable, market related. R 25.000 – R 35.000
Commencement date: by mutual agreement
Fringe Benefits:
Medical Aid contribution
25 days annual leave
Educational trips
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTc3MjgzMjkwP3NvdXJjZT1ndW10cmVl&jid=370516&xid=2177283290
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12 Months limited contract with 6 months’ probation
Responsibilities
Supporting the Regional/International Sales Manager in his selling activitiesFreight calculation and brokerageEntering, processing and billing of customer ordersEnsuring the execution and dispatch of orders on schedule (in coordination with logistics and customers)Customer interaction with regards to order processing and dispatchCustomer and other IT data maintenance in the various system platformsDocument filing and administrative as well secretarial tasks in the internal sales office
Qualifications
MatricRelevant Tertiary Education is an advantageSales or Admin experience is an advantageExcellent English skills, Afrikaans is an advantageWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident and clear communicator – via e-mail, phone and face-to-faceHighly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systemsMust have valid state driver’s license
Benefits
Competitive compensationAttractive sickness and vacation arrangementsCareer path opportunities for top performers in a growing industry
Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MzU2NTQ4NDI/c291cmNlPWd1bXRyZWU=&jid=1325687&xid=735654842
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We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include –
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
Responsibilities
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
Skills required
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full-cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
If you are keen
Please send me the following to this email : james@abcworldwide.com
Update CVCurrent Salary Expected SalaryNotice Period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDk2MTA2MDE/c291cmNlPWd1bXRyZWU=&jid=1502324&xid=209610601
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Campaign ManagementDrive performance targetsSales forecastingKPI ManagementEmployee incentivesEmployee WellnessRecruitment and talent managementReporting and analyticsSuccession and RetentionClient management
YOU WILL NEED
3-5 years outbound sales campaign managementExperience in the Contact Centre environmentGood networking and relationship buildingTo collaborate with multiple departments to drive strategic objectives.Sound Judgement and decision-making abilities.Understanding of a target driven operations department
https://www.ditto.jobs/job/gumtree/2469810960?source=gumtree
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Urgently in need pf Data Analyst
As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used.
? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting
RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office.
Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills.
Contact Person
James Knoll
James@abcworldwide.com
Business WhatsApp - 074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk3MDc1MDY3P3NvdXJjZT1ndW10cmVl&jid=1320002&xid=1597075067
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Job brief (Lead Generation) We are looking for enthusiastic and easy to understand telemarketers to generate sales EOI’s or live transfers by cold calling Australian households. You will be responsible for influencing potential customers within the realm of Private Health Insurance, General Insurance, Finance, Superannuation and more.
A successful telemarketer must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The ideal candidate will be able to overcome objections, answer questions, know when to close whilst maintaining professionalism and being consistently likeable. The goal is to promote business growth by expanding the company’s clientele
Requirements and skills
Cold calling people using a given phone directory to sell products promote services.Using scripts to provide information about product’s features, prices etc. and present them benefitsProven experience as telemarketer or similar sales/customer service roleProven track record of successfully meeting sales quotas preferably over the phone.Working knowledge of relevant computer programs (e.g., CRM software) and telephone
systems
Excellent communication and presentation skillsProficient in EnglishSkilled in negotiation and dealing with complaints.Persistent and results-orientedPatient and able to handle customer rejection.
Working hours: 01h00am – 10:00am (night shift)
They will be working Monday – Friday
Salary: R 40 per productive hour, shift and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
https://www.ditto.jobs/job/gumtree/1739863262?source=gumtree
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Key areas of responsibilities
Support Trade Execution Co-ordinators (client services expeditors).Loading agent payments on payment system (Payment Gateway).Checking, capturing and processing invoices on in-house ERP system, TradeOne.Checking, capturing and processing contracts and counterparty details.General administration and any administrative functions required in the Execution department.Ad hoc support as required.
Minimum professional qualifications and experience
National Senior Certificate (Grade 12).Minimum five years’ working experience in a similar position.
Essential skills
Computer Literacy (MS Excel, Word, Outlook).Demonstrated experience in a similar role.Experience of working in a fast-paced environment.Planning, organising and excellent time management skills.Critical thinker with emotional resilience to overcome obstacles.Ability to work well within a team environment.Ability to work in an admin intensive and detail orientated role.Ability to work under pressure whilst maintaining a high degree of accuracy.Excellent numerical reasoning and problem-solving skills.
Desirable skills
National Senior Certificate (Grade 12) with Pure / Mathematics Literacy and Accountancy as subjects.Tertiary qualification in Financial or Accountancy.Intermediate Excel proficiency.Experience using an ERP system.Exposure to the Grains Industry and/or FMCG.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI5NTYzMzc2P3NvdXJjZT1ndW10cmVl&jid=1370174&xid=3029563376
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/127325643?source=gumtree
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Company based at the Cape Town International Airport
Position – Accountant
Responsibilities include however are not limited to.
Check that supplier invoices for shop purchases have been captured correctly.Capture supplier invoices on pastel for fuel purchases and sundry expenses.Match invoices to delivery notesReconcile supplier ledger to creditors statements weekly and monthly.Submit supplier payment schedule weekly and monthly.Liaise with creditors for timely resolution of queries.Complete credit applications for suppliersVetting of credit applications for new customersSupervise the timely distribution of customer invoices and statements.Follow up on customer outstanding payments.Liaise with customers for timely resolution of queries.Reconcile customer ledger to point of sale system.Process payments and correction in point-of-sale systemProcess various journals on pastelImport the bank statement and process in pastel.Preparation of monthly management accounts, reconcile balance sheet accounts.Process Monthly Salaries & Bi-Weekly WagesObtain reports and information from the Point-of-Sale System (POS)Integration of information between DNA and PastelSubmit PAYE and VAT returns.Liaise with external auditors and consultants.Provide technical support to operational staff.Run and manage stock take process, check stock loss calculation.Supervise the debtors and creditors process.Attend weekly meetings with operational staff and monitor deliverables.Reconcile and maintain inter company loan accounts.
Minimum Requirements:
Must have a driver’s license and own vehicle, traveling between sites will be required.Relevant Accounting Qualification3-5 years’ experience in an accounting rolePastel experience a prerequisiteAdvanced excel experience would be advantageous.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDAxODc5MTA5P3NvdXJjZT1ndW10cmVl&jid=1520198&xid=2001879109
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High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordCredit check Have strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1910121463?source=gumtree
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In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjcyODMwNTM/c291cmNlPWd1bXRyZWU=&jid=1321142&xid=527283053
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French is taught as a second language from Grade 6 – 12. The high school offering in French from Grade 10 onwards is only for students continuing with the German Matric or combi matric (NSC + German matric), so the person must also speak German. We are currently looking for someone to take on the classes 6 – 9 in French (no German language skills are required).
The ideal candidate
has a teaching diploma/degree for the subject French (B.Ed. / PGCE)additional subjects are advantageous (e.g. English, Music, German)is SACE registeredhas a min. 3 years working experience as a French language teacher; ideally on mother tongue levelhas experience with DELF (Diplôme dÉtudes en Langue Française)is passionate about Frenchhas excellent language skills in French and English; other language skills are advantageous
The successful applicant must
be a dynamic educator with leadership qualities and excellent interpersonal skillsbe South African or have a valid South African work visa or permanent residence status
Should you be interested in this opportunity, please forward your updated CV, motivational letter and qualification certificates (including transcripts) to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDUwNzAzNzA/c291cmNlPWd1bXRyZWU=&jid=1508838&xid=145070370
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Basic Function
The primary responsibility of this role is to support and action the day-to-day administrative and facilitative activities for our Talent Team.
Essential Functions
Communicating effectively with internal staff in obtaining verification information.Scan and host fingerprints.Advanced Background Check Search.Managing all candidates Background Checks via vendor portal.Scheduling external candidates for Background Checks nationally if required.Ability to multi task between client processes.Conducting confirmation of employment checks on all candidates.Accurate record keeping of all candidates.Providing candidates reports to Compliance Department.Seeking leadership approval on background reports.Engaging with internal stakeholders for specified approval.Assisting with Internal Audits
*Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
OperationsComplianceProcess Leadership
Organizational relationships
Reports to: Assistant Manager
Skills
Technical Skills
Excellent Communication skillsGood Computer navigation skillsGood keyboarding speedBasic knowledge of Volume recruiting
Process Specific Skills
Administrative SkillsExperience in Background Verifications and AuditingUnderstanding of POPIA Act
Soft Skills
Reasonable level of business perspective and capability to drive improvementsStrong people engagement skillsProcess Excellence methodology
Education
Matric is essentialPrevious MIE / LexisNexis Certification (highly preferred)Verification certification (highly preferred)Tertiary qualification in the relevant field (adv)
Experience
Minimum 3 years’ work experience; preferably within BPOShould have strong administration skills and coordinationProven track record and experience with dealing with high volume based projectsProven track record with high volume based back to back intakes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDYyNzgxMjA2P3NvdXJjZT1ndW10cmVl&jid=1190383&xid=1062781206
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Our client is a leading provider of measurement-based technology solutions and they are looking for a Mid-Level Backend Developer(Node JS) to join their team in Cape Town.
Responsibilities:
Collaborate closely with their software development team to design and create robust and scalable backend solutions.Craft clean, efficient, and maintainable code using Node.js, JavaScript, TypeScript, and NestJS.Design, develop, and optimise backend applications and systems to handle large-scale data and complex computations.Develop and maintain backend APIs and microservices utilising modern frameworks and technologies.Utilise a strong background in data analysis to interpret and manipulate numerical data effectively.Create algorithms and implement models to extract valuable insights from data and drive informed decision-making.Implement data validation and quality checks to ensure the accuracy and reliability of data.Troubleshoot and debug backend issues, ensuring smooth functionality and performance.Work closely with stakeholders to understand requirements and translate them into effective technical solutions.Mentor and guide junior developers, providing technical leadership and sharing best practices.Continuously research and integrate new technologies and techniques to enhance backend capabilities.Document code, processes, and procedures for efficient knowledge sharing within the team.
Qualifications:
Bachelors or Masters Degree in Computer Science, Mathematics, or related fields Preferred.Proven experience as a Mid-Level Backend Developer with expertise in data analysis and interpretation using Node.js, JavaScript, TypeScript, and NestJS.Solid understanding of mathematical concepts and their practical application to solve real-world problems.Familiarity with databases and data storage solutions.Excellent analytical and problem-solving skill, with a keen attention to detail.Strong communication and teamwork abilities.Excellent communication and collaboration abilities, thriving in a team-oriented environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDgxNjk5MzU2P3NvdXJjZT1ndW10cmVl&jid=1690102&xid=2481699356
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CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town.
Key Responsibilities:
Manage and maintain the dialler to maximize campaign performance.Collaborate and report to the operations manager to ensure optimal campaign execution.Maintain and optimize calling lists, ensuring efficiency and compliance.Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.Generate daily, weekly, and monthly reports using Dialler specific Data.Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer systems.
Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
Why Join CallForce:
Competitive salary package.
Opportunities for professional growth and development.
Be part of a dynamic and collaborative team.
Work on an international campaign with a global reach.
https://www.ditto.jobs/job/gumtree/1442476873?source=gumtree
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/2038725673?source=gumtree
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