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To ensure that utility systems are maintained in a state of compliance and reliably performs their validated function with maximum availability to support the different production areas. Ensure that operation and maintenance requirements of critical purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system as well as Air Handling Units (AHU) are adhered to.
Responsibilities:
Ensure that the execution of planned preventative maintenance schedules for statutory inspections, such as boiler and lifting equipment, are prioritised.Drive continuous energy and water conservation in compliance with the company’s sustainability and environmental commitments.Participate in various quality system elements, including systems such as complaint handling, recall handling, deviation management, root cause analysis, CAPA management, change control, and quality risk management.Participating in validation activities within the area of responsibility to ensure that pharmaceutical systems such DQ, IQ, OQ and PQ are complied with as per SAHPRA and other regulatory requirements.Ensure compliance to regulatory requirements with regards to Good Engineering Practices (GEP) and current Good Manufacturing Practices (cGMP)Assist with the drafting and update of relevant departmental SOPs timeously.Oversee execution of planned preventative maintenance program on utilities equipment which includes the purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system and Air Handling Units (AHU), including dehumidifiers.Oversee execution of planned preventative maintenance program on equipment within the sterile eye-drops environment which includes cleanroom filling area, compounding and preparation area, Water for Injection (WFI) plant, clean steam, particle monitoring system as well as leak detection and packaging area.Arrange and manage specialist contractors to perform specific tasks that fall outside the scope of internal resources, including evaluation of alternative key suppliers.Coordination of continuous improvement initiatives to establish the root causes on recurring maintenance problems and implementing action plans to achieve long term solutions.Assist with the review and development of planned preventative maintenance (PPMs) schedules in a quest to continuously improve the maintenance system.Provide 2nd level support on equipment maintenance and breakdowns, including call-outs.Safety, Health, Environment and SustainabilityEnsure compliance with the Occupational Health and Safety Act, 85 of 1993 as amended within the area of responsibility.High Voltage ...
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We need staff for Beauty Saloon in Jhonnesburg Norwood, professionals staff required, Massage, Nail Technician, Manicure, Pedicure, please post your cv with current photograph at faisalsaleem700@gmail.com
or WhatsApp 0723103543
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The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the job the support desk person is to keep a tight rein on the technicians. They do not handle technical enquiries, they need to understand the enquiry and delegate the correct technician, be it a first line technician, 2nd Tier or 3rd Tier which handles servers and networks. The key performance Indicators of this position:· Coordinating and prioritizing service tickets and manage them through to completion of the ticket.· Provide continuous status information to ensure customer satisfaction.· Initiate customer contact escalates to appropriate parties and resolve incidents.· Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.· Follow up with technical staff and maintain a good working relationship with them.· Make sure tickets are closed within SLA.· Maintain Maintenance schedules for Customers.· Keeping customers up to date on call status.· Customer service, Maintain a good relationship with clients.· Assist with all customer queries.Follow up and review completed tickets. Minimum Requirements:· Minimum 6 years’ experience in IT industry.· Experience on Support Desk.· Computer Skills.· Good communication Skills.· Ticketing system knowledge.· Valid drivers license and reliable own transport.
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Technical Support Manager (POS24084)RandburgR 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the productsPC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn vehicle and drivers license to get to workClosing Date: 15March 2024
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Are you a dynamic and ambitious individual ready to excel in the world of sales? Our client is currently seeking a Junior Sales Manager to join their team. As a Junior Sales Manager, you will play a pivotal role in driving sales, fostering client relationships, and contributing to overall business growth. If youre passionate about sales, possess excellent communication skills, and are ready to make a meaningful impact, this is the opportunity for you! This is a permanent opportunity. Grade 12 / MatricOwn car essentialExperience selling various productsCold calling experience to generate new businessExperience chasing leads and referralsWorking in an environment that is target-focusedExperience placing orders and following up on deliveries (after-sales service experience)Experience in telesalesSales Generation: Achieve sales targets with a focus on profitability.Business Development: Conduct cold calls, canvass for new business, and follow up on leads and referrals.Client Engagement: Regularly visit clients, prepare quotations, place orders, and ensure excellent after-sales service.Marketing Activities: Implement and monitor marketing initiatives to drive business growth.Process Adherence: Follow company processes and systems, maintaining accurate and comprehensive reporting.Team Player: Collaborate and contribute to the overall success of the team in any capacity required.Professionalism: Maintain decorum and excellent manners to uphold a positive reputation. Grade 12 / MatricOwn car essentialExperience selling various productsExperience cold calling with the aim of generating new businessExperience chasing leads and referrals to generate new businessWorking in an environment that is target focusedExperience placing orders and following up on deliveries (after sales service experience) Performance Targets:Make 10 completed phone calls daily to potential clients (only counted when reaching the decision-maker / Technician), recorded on Bitrix.Schedule and conduct a minimum of 5 meetings every two weeks, accurately recorded on Bitrix.Achieve an average monthly turnover of R50,000.00 for the first 6 months and R100,000.00 for the following 6 months. Whats in it for you:Bonus: Earn monthly bonuses ranging from R0.00 to R5000.00 based on a points system for calls made and commission.Benefits: Enjoy the convenience of a provided desktop PC, office space, phones, and internet access.Work Environment: Work with standard hours from 08:00 to 17:00.Requirements: Must have own car and cell phone (connectable to office Wi-Fi), a strong understanding of Excel, and excellent written English.
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This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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Refurbish uplifted equipment from site closuresRefurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.Repairing of all uplifted equipment and managing the entire repairs processCreating refurbished equipment from unrepairable equipmentGetting involved in the repairs process and filing in where necessary for Workshop AdministrationAssist with managing the repairs queue
Primary Responsibilities for the Role
Repair process
Provide support to the current workshop admins, field technicians and managementRepair all equipment nationally which is uplifted from sitesMake sure stock availability for equipment repairsMake sure all equipment we hold we create refurbished optionsRepair all out of warranty equipmentMake sure the in-warranty repair process is understoodMake sure they understand all suppliers and contactsWork with stock controllers to make sure you have enough workshop spares availableDo all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process
Meet with the Micros Hardware Manager to be briefed on any special requirements.The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.The WSM must sign for all equipmentThe WSM will test all the equipment and submit the details to Projects for quotingThe necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.The WSM is to maintain a file on all the equipment moving through the workshop.Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).
Support Assistance
The Micros Workshop Technician is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The Micros Workshop Technician must assess the problem and assign a correct priorityAll logged calls are to b...
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
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Role Description
This position is responsible for specialist, high-level technical output for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software. This person will be responsible for high-level troubleshooting and system security, and ensuring repairs are undertaken in accordance with organisational policy and standards and required to prepare progress reports for all work performed.
Daily Responsibilities include:
Telephonic & remote 2nd line technical support to internal 1st line as well as customersIT technical solution design, deployment, maintenance, administration, troubleshootingTeaming and Communication skillsWork in a teamCommunicate Successfully
Risk & Compliance Responsibilities
Adhering to the conflicts of interest and confidentiality policies and advising management of any possible issues.Being alert to possible and actual breaches of procedures and regulators rules and reporting them to management.Maintaining client confidentiality, and ensuring that client data is protected, encrypted, transported securely and is stored away each evening and if sensitive information, that it is locked away.Ensuring keeping up to date on procedures and best practice relevant to job responsibilities, to avoid operational losses from crystallizing.
Person Specification
Mandatory Qualifications:
6 to 8 years related experienceMS-500 Microsoft 365 Security Administration,MS-100 Microsoft 365 Identity and Services,MS-101 Microsoft 365 Mobility and Security
Preferred Qualifications:
Degree/Diploma in Computer Support/IT/similarAZ-103 Microsoft Azure AdministratorWindows Server
Skills Required:
Communication SkillsWilling to learn / Adaptable / Problem SolvingEffective Time Management / Planning skillsWilling to work with a team & mentoring skillsSelf-motivator
Technical Skills Required:
Deployment, maintenance, administration, troubleshooting of (latest solution versions where applicable):
Windows server & workstationMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft 365 tenants, AD Connect AD synchronization, licensingMicrosoft Azure VMsMail content filteringMail flowBackup/restoreAntivirus/endpoint protectionEthernet networking (switch, VLAN)Firewallhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzk4NDQxNDM2P3NvdXJjZT1ndW10cmVl&jid=1152709&xid=1398441436
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
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Support Electrical Instrument function with expert knowledge and fault finding capacityManages projects, perform design work and participate in project teamsCarry out investigations into operational problems and ensure recommendations are for purpose
Commissioning new plants were requiredCoach Electrical Instrument section in fault finding techniques/knowledge of the systemEnsure the integrity of software used on the plantsAssist Plant Engineer in preparation and control of electrical/instrument maintenance budgetManage the Electrical/Instrument drawings as per drawing office proceduresWorking knowledge of SAP and MSOffice – MSWord, Excel, MailIn depth knowledge of PLC, variable speed drives and instrument controlsAbility to read drawings and create sketchesDemonstrate problem solving skillsAbility to organize his/her own time
FOR FURTHER INFORMATION PLEASE CONTACT godfreym@torohc.co.za or call 081 333 2672
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My client based in Johannesburg North is seeking an experienced IT Operations Manager to join their team. The successful candidate will be based in Parktown, and will be required to go to site meetings, visits ect.
JOB SUMMARYThe IT Operations Manager will be responsible for overseeing and managing all IT systems and IT operational activities within the company. The IT Operations Manager will play an integral part in the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use at for the organisation and its clients, as well as the operational activities associated with them.
CHARACTERISTICSThis role requires the operations manager to possess the following characteristics:
• Must have a strategic focus and forward future thinking• In a management position, they are expected to possess leadership capabilities and show support to junior technicians within the IT team• Must be willing to work alongside team members to ensure the completion of a job or project• Must be able to handle highly pressurised environments and must be able to have a good sense of judgment when dealing with changing priorities• All members of the team are to uphold the highest standards of accountability, integrity, and professionalism
RESPONSIBILITIESIncludes, but are not limited to:
• Oversee daily IT operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; should be able to troubleshoot and remediate issues that arise• Implement and operationalise information security measures and controls• Develop and manage IT budgets and procure IT equipment and professional services• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments• Ensuring the availability and reliability of systems and networks• Identify and manage operational and information risks• Manage and coordinate IT projects• Ensure effective delivery of services and solutions• Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders• Manage relationships with clients and stakeholders• Develop department policies, process and procedures documentation and provide internal training to department and impacted end users• Ensure compliance of department and organisational polices• Participate in internal and external audits; oversee and coordinate responses to audit requests• Manage department team members, including performance and training assessments, communicating job expectations, appraising team members’ performance, and ensure that day-to-day operations are executed• Align IT infrastructure with current and future business requirements and strategic goals• Evaluate, assess and conduct ongoing research about strategic solutions tha...
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Introduction
A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities:
• Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
• Manage technical escalations and Raise technical tickets with respective Vendor where required.
• Coordinate customer escalations with Vendor customer relationship team (CRT)
• Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
• Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
• Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
• Apply ITIL processes into operations.
• Develop interlocks between team and the rest of Service Operations teams.
• Develop team targets.
• Working with supervisors to improve staff performance.
• Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies.
• To leverage knowledge and skills in the timely operation of the unit.
• Drive operational performance and ensure proactively and business initiatives.
• Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers.
• Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
• Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations.
• Knowledge of service management integration and ITIL.
• Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions.
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames.
• Conduct regular in depth service and process audits.
• Employee retention, motivation and training.
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines.
Experience & Qualification Requirements:
• Must have ITIL certification.
• Must have experience managing 20-30 members of a team.
• Needs to be skilled in handling people, complete operations and technical aspects.
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The purpose of the Job Specific Role Profile is: To technically audit, inspect and maintain Booyco engineering specifications and standards on clients and OEM installations, to test and verify new hardware and software specifications at OEMs, including supporting technical documentation, to perform and record customer technology demonstrations. Compiling of Test proposals and final test reports as and when required. Conduct product training for Booyco and client staff. Assess Booyco and client staff on proximity detection systems. Assist national and international clients, be willing to travel internationally.Role Title: Technical Integration TechnologistRole Department: EngineeringHead of Department: Technical Integration and Training ManagerCompany Culture Live the Vision & Mission of the business as well as key values.Adhere to ALL ISO management systems.Adhere to ALL company polies.Strive to achieve the company strategic objectives.Qualifications - minimum Diploma or similar level (Electronics or Automotive Electrician).Qualifications - preferred (PDP) BTech Electronics or similar degreeExperience Minimum 3 years experience in mining support, field services and experience in training environment beneficial.Company specific training required Product knowledge: Booyco Equipment. Facilitator and Train the Trainer Training.Drivers Licence YesPurpose of the role: To provide systems and engineering support/training to all sites, branches and customers nationally and internationally. Hardware and Software testing at OEMs.Scope of the role:Business related Tasks:Ongoing / Daily / Weekly / Monthly / Quarterly / Annual.Daily Task Research, diagnose , troubleshoot and identify solutions to resolve customer issues. Investigate and resolve OEM interface issues with products. Document all product related test result, technical issues found and recommendation to resolution of issues and improve product offering. Assist with national and international training requirements. Weekly Task Provide prompt and accurate feedback and support internal and external clients. Conduct new product testing and verification for conformance of scope of work with required technical documentation. Technology demonstrations for national and international clients. Writing of test proposal for clients. Writing of final test reports for clients. Assess Booyco and client staff, marking of assessments and issue certificates. Monthly Task Conduct site visit to assist with product implementation. Provide Technical training and support to Field services technicians and clients. Complete DFMEA on new product developments. Hardware and Software testing and reporting at OEMs. Compile Data Packs on installed and tested equipment at OEMs. Perform ...
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This well known IT Services company based in Randburg and Pretoria is seeing a IT Technician based in Randburg
At least 3 years’ experience in IT networks and servers.
- At least an MCP international qualification is a requirement. (MCSA is defiantly an added benefit)
- Must be capable to troubleshoot and eliminate issues on your own.
- Must have excellent communication skills and a can do attitude.
- Conduct yourself in a professional manner at all times.
- Must be able to handle yourself under pressure and keep calm in difficult situations with clients.
- Own transport is a requirement.
Send your CV to marinda@prrrecruitment.co.za
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One of our clients in the mining industry has a contract vacancy available for a Network Technician. The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise network infrastructure.PLEASE DO NOT APPLY IF YOU DO NOT QUALIFY IN FULLFormal qualifications: CCNARole-specific knowledge: Knowledge of network design and infrastructureNetwork virtualizationFamiliar with a range of network types, like local area networks, wide area networks and software-defined wide area networks.Troubleshooting: identify problems, investigate them and activate quick soluitons to minimize downtime.Document systems analyses, testing, processes and other technical operations in writing. Safety Knowledge:Provides a consistent outstanding role model concerning safety practices with a understanding of the importance of safety.Cisco Switch Configuration, Cisco IOSTroubleshoot and Resolve Cisco Switch IssuesRajant Access Point ConfigurationTroubleshoot and Resolve Rajant Access Point IssuesUnderstand WiFi Mesh Technologies, WiFi 2.4Ghz / 5Ghz, Wii SecurityNetworking Knowledge (Fibre, Copper, Wifi) , Layer 2,Layer 2.5 Switching, Vlans, Redundency, TopologiesStock and Inventory ControlUnderstand IP v4 and SubnettingNetwork Management Software (Solarwinds, BCCommander)Knowledge of Excel, Word, PDF, OutlookKnowledge of Powershell ScriptingReportingOperating Systems (Win10, Win11, Win Server 2012)Knowledge of SSH, Telnet.Liason with VendorsUTP and Fibre Cabling KnowledgeMicrosoft Excel (Formulas)Microsft TeamsKnowledge of Putty, VPN, Nmap, DNS, DHCPMicrosoft Power Apps: Power Automate, PowerBIIBWave Networking SoftwareNetwork audits, surveysFull job spec available on request.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789289&xid=1108_182460
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDU2MjQ2MDU/c291cmNlPWd1bXRyZWU=&jid=1103789&xid=545624605
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Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
Quality Control Manager
Our Client is a global leader in the design, manufacturing, and rental of advanced Oil and Gas drilling equipment and cutting-edge downhole tools for vertical, directional, and horizontal drilling application is seeking an accomplished and results-driven Quality Control Manager to lead quality assurance efforts within the machine shop and Oil & Gas drilling equipment environment.
The Quality Control Manager will possess a minimum of 8 years of hands-on experience, preferably with a background in machining under the API standards, and aproven track record of driving continuous improvement in quality management. The candidate must also hold qualifications in ISO 9001:2008, with a keen eye for detail and a commitment to maintaining the highest levels of quality control and compliance.
Key Responsibilities:? Develop, implement, and manage comprehensive Quality Control (QC) programs, policies, and procedures tailored to the unique requirements of our machine shop and Oil & Gas drilling equipment operations.? Lead a team of QC inspectors and technicians, providing guidance, training, and mentorship to ensure accurate and consistent execution of quality checks andinspections.? Collaborate closely with engineering, manufacturing, and operations teams to integrate quality considerations into design, production, and assemblyprocesses.? Conduct in-depth audits and assessments of manufacturing processes, equipment, and documentation to identify potential areas for improvement andensure compliance with API machining standards and ISO 9001:2008.? Monitor and analyze quality performance metrics, utilizing data-driven insights to make informed decisions and drive continuous improvement initiatives.? Lead and participate in cross-functional teams for failure analysis, design reviews, and process optimization to enhance product quality and reliability.? Liaise with external suppliers, vendors, and customers to communicate quality requirements, resolve quality-related issues, and promote a culture of qualityexcellence.? Ensure effective management of quality documentation, including inspection reports, test records, and certificates, in compliance with industry standards andregulatory requirements.
Qualifications and Experience:? Minimum of 8 years of progressive experience in Quality Control, with a strong preference for candidates with a machining background under API standards.? Solid understanding of ISO 9001:2008 quality management principles and practices.? Exceptional leadership and team management skills, with the ability to motivate and inspire a diverse team.? Proficiency in root cause analysis, CAPA methodolog...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTcyOTMyODcyP3NvdXJjZT1ndW10cmVl&jid=1681952&xid=1572932872
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LetsLink Recruitment is assisting a Private Hospital based in Gauteng to employ a Clinical Engineer
The successful candidate will be responsible managing and maintaining medical equipment and health technology relations.
Key work output and accountabilities:
Management of all clinical equipmentMaintenance of all clinical related equipmentInteraction of and training of all on medical equipmentPurchasing and motivating for purchasing of medical equipmentInteraction will all relevant stakeholdersPlanning of executing regular equipment services to comply with health and safety regulations and maintenance specifications.
Education, knowledge, and work experience required:
National Diploma in Electrical Engineering is essential Member of the SA Association of Clinical Engineers (CEASA) is essential Eligible for professional registration as a Technician at the Engineering Council of SA (ECSA)Clinical Engineering experience is essential Experience in the maintenance, training and management of medical equipment in a hospital environmentKnowledge in the Occupational Health and Safety ActKnowledge in Health Act RegulationsComputer literateSAP PM (CMMS) knowledge and experience is an advantageOrder CO is an added advantage
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to vacancy at letslink dot co dot za
Please view our website: letslink dot co dot za and contact Gary on 0110261907
Closing date: 15 February 2023
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
https://www.ditto.jobs/job/gumtree/4290589975?source=gumtree
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