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Results for all general jobs in the in General Worker Jobs in KwaZulu-Natal
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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
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Good day i am Johnny Jordaan 34 old white male from Pietermaritzburg i am willing to do any work
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EXPERIENCE IN WELDING WITH ALUMINIUM
EXPERIENCE WORKING IN ALUMINIUM COMPANY /COMPANIES
LOOKING FOR DEDICATED AND HONEST EMPLOYEES
Responsibility:REPAIRS AND MAINTAIN ALUMINIUM PRODUCTS
ARRANGE THE DELIVERY OF FINISHED OR ASSEMBLED PRODUCT.
INSTALLING WITH OTHER FACADE MATERIAL REQIREMENTS
NEED WELDING SKILLS
ABILITY TO WORK WITH METAL SHEETS
ABILITY TO SCREW OR WELD ALUMINIUM
CUTTING , MARKING OUT SHAPING , FORMING , INSTALLING ALUMINIUM DOORS ,WINDOWS , GATES
Job Reference #: GENERALConsultant Name: Renel Pillay
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Pattern making on Lectra system3-5 years experience with chain storesLectra Pattern Maker reporting to the Sample Room ManagerMust be able to work with and instruct machinistsMatricClothing/Fashion Diploma would be an advantageMust be able to read specs and gradeMust be able to engineer existing patterns
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTI3MzQ4NzgwP3NvdXJjZT1ndW10cmVl&jid=1191693&xid=3527348780
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Compiling orders for efficient manufacturingEnsuring fabric is delivered to CMTs on timePreparation and sending of kitbag with all labeling, buttons etc.Close liaison with CMT factories to book production and negotiate pricesWork closely with quality auditor to ensure that goods dispatched are at AQLPrice confirmation and Negotiations with suppliers and printerCommunicating with client regarding sizes, logos, packing, deliveriesCommunicating layouts and delivery dates with suppliersApproval of layouts with supplierNegotiating with suppliers on completion dates and deadline dates i.e. embroidary printingManaging receiving, packing and delivery of stock with warehouseSpecialized Packing and splitting instructionsInvoices, collection and Delivery of stock between factories and to clientsReporting production status to Team ManagersVisit CMT factories NB!!!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTM5NTE3OT9zb3VyY2U9Z3VtdHJlZQ==&jid=1194627&xid=91395179
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Pattern making on Lectra system3-5 years experience with chain storesLectra Pattern Maker reporting to the Sample Room ManagerMust be able to work with and instruct machinistsMatricClothing/Fashion Diploma would be an advantageMust be able to read specs and gradeMust be able to engineer existing patterns
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzA5MzI4NzkxP3NvdXJjZT1ndW10cmVl&jid=1190307&xid=3309328791
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Must have excellent Line Manager / Quality experienceMUST BE computer literate (Excel Spread Sheets is an advantage)MUST BE able to motivate and achieve production targetsMaintain high standards on ladies outerwearMaintain AQL Standards
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDU0NzYyMDMxP3NvdXJjZT1ndW10cmVl&jid=134087&xid=4054762031
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Must have Supervising experienceAbility to run a Production FloorAbility to run 4 to 5 lines must be hands on and versatileMust have experience dealing with Chain StoresBasic computer skills required MS OFFICE and EXCELMust have Ordering of Supplies and seamless Garment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDEzNjcyNTE0P3NvdXJjZT1ndW10cmVl&jid=579923&xid=2013672514
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
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Job Description:
This candidate would be an individual who is an initiative taker and forward thinkerWork independently and should have strong mathematical skills.
Responsibilities:
Ensure all pricing is loaded correctly onto the systemSyspro experience/knowledgeDo costings and ratingsPull sales and retail store reportsPlacing orders with CMTsLiaison with suppliers and various departments
Requirements:
2 years of experience in clothing manufacturingGreat communication skills Strong mathematical skillsGood attention to detailAbility to work independently as well as in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDE0Nzg0MjUxP3NvdXJjZT1ndW10cmVl&jid=1209352&xid=3014784251
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KNITTING MACHINE TECHNICIAN
Applicant must be a qualified technician
Able to work on the Da Kong and Lanati machines
Machines (8)
Minimum 2 years management experience
Strong technical ability, computer Literate and sound knowledge of the machines and the accompanying software
Must be a strong leader
Character traits that are likely to help them to do the job effectively
Candidate must be highly organized, able to work independently Planning and monitoring production
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE2MzM3ODcwP3NvdXJjZT1ndW10cmVl&jid=1221178&xid=3316337870
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PURPOSE OF THE JOB
The Talent Acquisition manager partners with the recruitment team together with the Hiring managers to oversee the sourcing, interviewing, evaluation and successful placement of top talent within the organisation both in the contact centre and support environment.
Key Responsibilities
People Management
Responsible for the day-day management of the recruitment teamDeal with all disciplinary issues arising within the departmentLeave authorisation & attendance managementPerformance Review and monthly 1-1 to be conductedConduct regular team meetings with staff to update them on what is required by the businessSit in on meeting conducted by the recruitment team to provide support and direction where neededProvide guidance and support to the team when requiredAllocation of work to the team and management of output
Capacity Management
Manage capacity planning activities in line with the budgetWork with marketing to define advertising requirementsMonitor the effectiveness of the advertisingImplement staff referral programAnalysis of best sources of candidates and build strategy to maximise attraction opportunityConduct regular workshops on recruitment techniques with Hiring managersOngoing profiling exerciseProactively source and engage candidates through use of social media and other online tools, measuring effectiveness of eachPartner with the various sales managers to understand the departments recruitment needs and individual portfoliosSit in on interviewsConduct collaboration sessions with the hiring manager and recruitment officers to ensure alignmentSit in and contribute to senior level interviewsDeliver on key initiatives including Inclusion, Diversity and EquityLiaise with required service providers to ensure effective delivery (MIE, Agencies , Payspace, Pnet, etc)Sign off on all adverts before it goes live
Reporting
Provide insights on effectiveness of recruitment activitiesDaily reporting on progress against capacity planMonthly reporting against set metrics specifically around time to fill, cost per hire, month 1 performance, CTEvaluate current recruitment practices and build a culture ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDc4MjUzMTIwP3NvdXJjZT1ndW10cmVl&jid=377390&xid=2478253120
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To perform the administrative function of the legal contracts database and support the Senior Contracts Administrator on legal requirements
Requirements:
National Diploma in business administration /contract administration/ paralegal studies/ similar Additional requirements
One of the following would be advantageous – Bachelor of Administration/ Bachelor of Commerce in Administration or LLB Experiential
Minimum of 2 years’ experience in a similar role
Responsibilities:
Draft, vet and interpret commercial agreements, legal correspondence and memoranda within defined timelinesReview external commercial agreements and other legal documents including renewal agreements) received from third parties to advise internal stakeholders on the acceptability thereof and propose amendments in line with divisional and group policiesDraft agreement and risk summaries to highlight risks in agreementsLiaise with business units in respect of new credit application requirements and collate Credit application review form details, for legal reviewReview of new credit applications and identify commercial and legal risks prior to sending to legal for reviewReview of company information completed on credit applicationsLiaison with legal and business units and legal to facilitate completion, and ensure signed credit applications are in place and maintained in legal recordsAssist with Legal research of specific legal issues affecting the business where necessaryReview and drafting of legal letters, legal notices and correspondencePerform comparison between expired and new replacement contracts for identification of changes and areas of concernReview of company information completed on legal documentsReview third party amendments to agreements against latest legal version/comments to identify changesReview signed copy of agreements against approved signing versionEnsure that all approved contracts are signed in accordance with the Approval Framework, shareholder agreements and other applicable agreementsAdministrate the maintenance of the internal company information schedules, letterheads and statutory details and records on a quarterly basis and when changes ariseAdminister the maintenance of published agreements, letterheads, and legal information on SharePointLoading of departmental documents on SharePoint for manager approvalRevision of departmental documents on SharePoint for manager approvalCo-ordinate SharePoint access requirements with business units and managerGeneral Administration:Follow up on outstanding agreements and agreements in progressElectronic filing of emails in legal agreements correspondence files by BU/other contr...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzI3MzAxNTI/c291cmNlPWd1bXRyZWU=&jid=1755311&xid=532730152
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Overview:
To conduct mechanical maintenance and repairs on plant and equipment in a safe and efficient manner. The position reports to the Maintenance Specialist.
Minimum Requirements:
Grade 12 with Maths and ScienceTrade Tested FitterN4 Mechanical Trade Theory and Mechano Technics (advantageous)5+ years’ experience in heavy industry
Responsibilities:
Scheduled Preventative Maintenance:
Receive Maintenance Schedules, plan and execute before they expire. Interpret instructions and plan maintenance and repair workInspect the tooling and determine spares and consumables requirementsGenerate Job Requisitions for scheduled maintenance work (type of repair or maintenance, spares, quantities, time, etc.)Transport tools, equipment and spares to the work siteIsolate equipment, perform lockouts, complete the LOTO register and make the work area safeComplete the Contractors Permit to Work prior to contractors commencing with work on site.Conduct Preventive Maintenance activitiesPerform change overs in the production environmentCount stock for a Stock Take integrity check (check spares condition during the count)All Scheduled Maintenance shall be recorded (Opened and Closed) to the Maintenance Connection system IN TIME to aid in pro-longing equipment life and prevent Unplanned Maintenance.Housekeeping: Keep Workshop and work area clean and maintain or improve on 5S standards.Perform Plant start-ups. Plan plant start-up well in advance of planned production starting time to ensure the plant is ready for production. If unsure, ask.Track and record personal daily hours to ensure the KPA – Artisan Utilization of ? 75% is achieved.
Breakdown:
Attend to machine breakdowns of a mechanical nature for all equipment under engineering functional control.Update the responsible person on progress of repairsEscalate a problem/breakdown to the next level if it cannot be resolved successfullyAll Breakdowns shall be recorded (Opened and Closed) to the Maintenance Connection system to aid in determining the root cause and to accurately calculate KPI and artisan utilisation data.
Mechanical Maintenance:
Perform routine maintenanceAlign machines and equipmentDiagnose and repair faults on equipment and machinery during production/operationCommission and refurbish machines / equipmentOperate and monitor a d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTU3MDAwMjg1P3NvdXJjZT1ndW10cmVl&jid=1616297&xid=1157000285
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To ensure that all moulds and tools are processed through the tool room timeously and to a standard that will allow them to be run by production with minimal rejects.
Requirements:
Must be in possession of a Grade 12 School Leaving CertificateMust be a Trade Tested Toolmaker or Fitter/Turner MachinistThe Candidate must have sound knowledge of Pneumatics, welding, turning, milling and preferably CNC experience5 years working experience in an Automotive Manufacturing environment.
Responsibilities:
Ensuring that tools/moulds made in the Toolroom comply with ALL stipulated requirements.Ensure that tooling projects are completed within set timing constraints by clearly defined instructions and monitoring of staff.Planning for resource and material requirements.Staying within set budget parameters for tools/moulds. Tool/Mould MaintenanceMaintain and Repair all Tooling/Moulds used in the group so as to ensure minimal rejects or foam wastage.Develop new tooling or modify existing tooling when requiredDiagnose and repair faults on tooling during the production runManufacture basic tooling and production tooling to drawing or sample partMove, lift, lower and look after tooling Process/Productivity ImprovementsIdentify areas for improvement on Tool/Mould design and manufacture with a reduction in rejects and shortened lead time as the end result. FabricationDevelop and fabricate from complex drawingsMechanically cut, drill and punch fabrication materialsJoin metals using the resistance welding process, Weld work piece (oxy-acetylene welding, shielded metal arc welding, gas metal arc welding, gas tungsten arc welding)Remove metals using oxy-fuel and air-carbon arc gouging processesEnsure all equipment/machine tools are maintained and that tool room housekeeping is of a high standard at all times Maintenance Process (Scheduled)Receive Maintenance Schedules, interpret instructions and plan maintenance and repair workInspect the tooling and determine spares and consumables requirementsGenerate Job Requisitions for scheduled maintenance work (type of repair or maintenance, spares, quantities, time, etc.)Transport tools, equipment and spares to the work siteIsolate equipment, perform lockouts and make the work area safeConduct Preventive Maintenance activitiesPerform change overs in the production environmentPerform routine maintenanceAlign machines and equipmentDiagnose and repair faults on equipment and machinery during production/operationCommission and refurbish machines / equipmentOperate and monitor a drilling machine to produce componentsOperate and monitor a lathe to produce ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE3MjI3MDkzP3NvdXJjZT1ndW10cmVl&jid=1750638&xid=1917227093
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Overview:
The focus of this role is to consolidate and report financial information, and reports to the Finance Manger of the Business Unit.
Minimum Requirements:
Grade 12BCom Accounting (Honours / CA / CIMA highly advantageous)5+ years experience in a similar roleAdvanced Excel Skills
Key Performance Areas:
Financial Strategy:
Provide support on the Financial Strategic Plans.
General Financial Management and Reporting:
Provide financial analysis and support to management and all operational areas of the businessReview and action on the BU/ Plant Flash Results and analyse variances (Budget / Forecast / Prior year).Review and action Balance Sheet Account variances.Prepare financial reports and returns.Generate information and reports for internal and external use
Financial Management Systems:
Manage and maintain the accounting and business intelligence systemsAdminister the Feltex Management Information System, implementation and roll out to plants.Maintain subsystem balancing and resolve variances.
Internal Controls:
Design, document and implement Internal Controls.Maintain and Review the Risk Register.Ensure compliance with Internal Controls within the BU.Review and consolidation of management representation letters, followed with closeout action plan
Budgets:
Prepare the consolidated Budget process and timing planReview Operational budgetsCo-ordinate and consolidate all budgets and future plans for the BU
Forecast and Flash:
Prepare the consolidated forecast process and timing plan.Co-ordinate and consolidate all forecasts.Review all forecasts.Review the BU/ Plant Flash Results and analyse variances.
Financial Pack:
Prepare and circulate the Monthly BU Financial PackPrepare financial reports and returns (Monthly BU/Plant Financial Pack)
CAPEX and Fixed Assets:
Consolidate & maintain the BU/Plant Capex Reportshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODkyMzk1Nzg2P3NvdXJjZT1ndW10cmVl&jid=1725057&xid=1892395786
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Overview:
To procure, monitor, control, Conduct spend analysis for Feltex Automotive Group (with plants in Durban, Pretoria, Port Elizabeth and East London). The position reports into the Procurement Manager, and has 3 sub-ordinates (Senior Buyer, Buyer and Administrator)
Minimum Requirements:
National Diploma (NQF 6) / BCom in Supply Chain Management (NQF 7)Minimum 5 years’ experience in a similar roleFull tender process experience (essential)
Responsibilities:
Procurement Management:
Ensure integrity and transparency in Supplier Management and SourcingAssist in the supervision of procurement administration employeesParticipate in the vendor approval process on SharePointAssist in identifying procurement synergies and opportunities to become more efficientFacilitate cross functional & cross plant communication forum to seek synergies and benchmarksImplement continuous improvement activities with suppliers to achieve supply base management targetsIdentify negotiation opportunities (cost benefits and terms and conditions)Research and benchmark procedures, processes, and practicesActively identify cost savings/avoidance opportunities using spend analysis, cost categorisation, vendor categorisation etc.Management and control of item master and creation of item codes with correct allocations to GL expenses
Control Milestones:
Achieve agreed targets and work within agreed deadlines in line with Procurement objectivesAssist in the management of supplier contract amendments processCreate and maintain catalogues on the ERP system
BBBEE:
Optimise BBBEE spend through the identification of ED and SD suppliersCreate an awareness internally for end-users to use BEE vendorsProvide support in reporting of BBBEE procurement spendAssist in the co-ordination and collection of BBBEE evidence for company certification
Tenders:
Compile tender documents and contracts and submit Request for Tender documents to identified suppliersCompile tender evaluation reports for presentation to tender Committee with recommendations and supporting informationEvaluate tenders by co-ordinating input from all role players to facilitate adjudication processParticipate in tender adjudication process according to the company procedureAnalyse quotes and make recommendationsConduct Supplier evaluations t...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDYxMzc2NjE1P3NvdXJjZT1ndW10cmVl&jid=1691501&xid=1461376615
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Recruitment Consultant
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
2+ years end to end recruitment experienceProven track record in meeting high candidate deliverycontactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 6000 to R 8000 plus lucrative placement incentive
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3136941773?source=gumtree
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We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
https://www.ditto.jobs/job/gumtree/1622671257?source=gumtree
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
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