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GRANTS FINANCE OFFICER PERMANENT HEAD QUARTERS; WOODSTOCK The Desmond Tutu Health Foundation (DTHF) is a registered non-profit organisation focused on the pursuit of excellence in research, treatment, training and prevention of HIV and related infections in Southern Africa. We have fantastic job opportunities across our businesses for talented people wanting to realize their full potential. Could that be you? If so, we invite you to explore the possibility of joining us to play your part in Desmond Tutu Health Foundations exciting future.The Desmond Tutu Health Foundation is currently recruiting for an experienced Grants Finance Officer to ensure smooth financial administration and end-to-end management of projects and grants, and provide financial administration support to Project Leaders and on-site clinical research staff. The ideal candidate should be professional, organised and capable of dealing with all aspects of grants, finance and procurement within a diverse multi-disciplinary research team. The position is based at the DTHF Head Quarters in Woodstock, however the successful candidate would be required to work at all DTHF Sites in line with their portfolio.Minimum Requirements: National Diploma in finance and/or related field of studyMinimum of five years hands on financial management/accounting experience, management accounts and income and expenditure statementsMinimum of five years hands on experience in compiling donor financial reportsComputer literacy in Ms Office; Excel AdvancedMinimum 3 years working knowledge of SAP or similar financial packageExcellent verbal and written communication; proficiency in EnglishAbility to work methodically, efficiently and meticulouslyStrong planning and organizing skills and deadline drivenProblem solving and decision making skillsAbility to multitask, work under pressureAbility to work independently and accurately with minimal supervisionExcellent work standardsClient focusedAdvantageous: Grant administration experience within the academic health research environment or donor funder environment Valid code 08 drivers licenseResponsibilities:Day-to-day financial administration and management of all grants assignedUnderstand, interpret and advise on donor/funder contracts and grant policy guidelinesPreparation of financial reports in line with funder requirementsAnalysis of financial reports in a narrative formatResource planning and managementCommunication, training and adherence of financial and purchasing policies and procedures to site staffManage projects assets by informing Asset Coordinator of purchase and movementMonitor monthly expenditure allocations in SAPPrepare monthly project budget vs expense reports for internal reviewSalary allocation management project current month allocations for assigned projectsManage site petty cash requests (daily/weekly/ monthly)Manage site credit card transactions (daily/weekly/ monthly)Staff management of Site finance administratorsAny other tasks and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTMyOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1784044&xid=1109_185329
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CallForce is urgently seeking a Work Force Planner with a proven track record in providing forecasting and scheduling solutions of various levels of complexity, to meet stringent SLA requirements in in the Contact Centre environments. The position requires the ability to understand the complexity of both demand and supply based scheduling across variable time lines in a 365 day 24 hour operational environment.JOB FUNCTION: Effective forecasting to ensure a balance between staffing levels and workload.MIS Analysis for forcasting purposes.Effectively scheduling staff to the forecasted workload volume and meeting SLA requirements.Analysis of all forecasts and schedules to identify efficient utilisation of staff and general concerns relating to the day to day operational environment.Utilising data to improve business operations, including optimisation of work schedules, identification of critical positions and individual staff performance.Day to Day management of the Workforce Management Tool (currently Excel) for effective forecasting, scheduling and reporting.Oversee Workforce team including schedulers and/or Real Time Administrators.Collection of organisational data in order to generate reports on work volume and projected staffing needs. (Reports to be generated on a daily, weekly, monthly or annual basis, depending on the organizations needs.)Maintaining and establishing relationships with key role players.Develop strategies for retention, recruitment, training, coaching and knowledge management.Any other operational requirements of business to fulfil role of Workforce Planner.Adopting a strategic workforce plan to create a “description of the future workforce, and a measurable recruitment strategy to achieve it,”Transport scheduling & management & liaison with transport providers & operationsAuditing of the transport schedule for invoicingCreating of operational metrics dashboards & presentation of the metrics in operational meetings The requirements are as follows:3 -5 years’ workforce planning experience in a Business Process Outsourcing, Contact Centre environment where scheduling is based on variable demand.Experience on international campaigns a strong preferenceExcellent MS Office proficiencyAdvanced MS ExcelKnowledge of Labour law relating to working hours etc.Ability to work in a shifted environmentAbility to work well in a team Competence Ability to think both logically and creativelyAnalytical thinking and reasoningPlanning, organizing and time managementBusiness-focused approachProblem solving• Attention to detail and work standards
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3OTAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1246842&xid=1108_67900
2y
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*Role Responsibilities: *
* Effective marketing of all available units.
* General company marketing (digital and print).
* Company branding administrative duties.
* Developing social media content plans that are consistent with the companys brand identity.
* Creating consistent and meaningful content on all social media platforms.
* Managing daily social media posts and responses.
* Taking photos of vacant units to be used in online marketing campaigns.
* Creating and indexing online photo libraries of all properties managed.
* Creating marketing videos and marketing brochures.
* Loading and listing all property details and rental information.
* Creating bi monthly newsletters.
* Communicating with social media followers.
* Developing and managing social influencer programs and attending social influencer events.
* Using analytical tools such as Google Analytics, Hootsuite Pro, and Facebook Insights to monitor and evaluate the companys social media presence and performance.
* Suggesting recommendations to adjust the social media marketing strategy for optimal results.
*Preferred Qualifications: *
* Essential Matric and relevant qualification
*Relevant Skills / Experience: *
* 2 or more years of social media experience would be ideal.
* Excellent written and verbal communication skills.
* Experience in property industry or understanding and passion for the industry
* A thorough understanding of social media management and strategy.
* Multi-tasking and time-management skills.
* Ability to work in a fast-paced, high-pressure environment.
* Experience in managing website content - WordPress.
* Ability to use Canva or equivalent programmes
* Experience using various analytics software.
* Working knowledge of the following:
* HTML / CSS / Java / WordPress
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - (URL Removed)
*Desired Skills: *
* Marketing Manager
* Social Media
* Marketing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzc1NDlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164931&xid=1554_7549
2y
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Scrum Master - Cape TownA Financial Services Powerhouse based in Cape Town is looking for a dynamic Service Delivery Manager who will be responsible for ensuring product and service delivery across development teams utilising both the Scrum and Kanban development methodologies.The Service Delivery Manager will act as a servant leader for the teams with the primary goal of fostering and enabling a culture of delivery as well as of sustainable and continuous improvement.As the ideal incumbent you:- Are South African born (not negotiable)- You reside in Cape Town or you are prepared to relocate to Cape Town (Relocation is paid)- Graduate student in Accounting, Investment Management or Computer Science fields (with strong Mathematical/Accounting background or subject knowledge an advantage)- ITIL 4 qualifications- Agile (Scrum / Kanban) certifications- 5+ years as an Agile Delivery Manager (aka Scrum Master), or IT service delivery manager- Core Microsoft Office Suite – specifically Excel, but also Outlook, Word and PowerPoint- Issue tracking software – specifically JIRA Software and JIRA Service DeskKnowledge of the following systems would be a distinct advantage:- Back office retail administration services (e.g. Silica, Flexcube, Digiata Suite)- CRM systems, specifically Salesforce- BI / Reporting software suites (e.g. Power BI, SSRS, Vermilion, Crystal Reports)- BPMN Workflow Systems (e.g. Bizagi, Appian)- Content Management Systems (e.g. EpiServer, SiteCore)In return you will work in a beautiful environment, lead a dynamic team and will be remunerated above the norm. You will add continuous value in a progressive IT environment and learn a new industry.If this sounds like you and youd like to hear more about the company and position, apply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0NzA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164742&xid=1266_44704
2y
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Transport Planner - Cape TownA Food Manufacturing Company located in the Cape Town area is looking for a Transport Planner. Requirements:Diploma/Degree in Transport or Logistics ManagementMinimum of 2 years relevant experienceProven experience in fleet vehicles, logistics, administration and systems Computer literate in MS Office Suite Should you meet the requirements for this position, please email your CV to logisticsrecruitment@rposervices.co.za You can also contact Cara or Gina on 010 900 4087, alternatively visit our site www.rposervices.co.za Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0NTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164632&xid=1266_44580
2y
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*Client Details:*
Partly owned by a JSE listed entity, this organisation enjoys the stability of a large organisation but the freedom and entrepreneurial spirit of a start-up. They love new ideas and creativity, and are passionate about their industry. Strong communicators, high energy levels and an Agile mind-set are required. This organisation is over 10 years old and has a well-established track record.
*Role Responsibilities:*
* Facilitating scoping and requirements discussions.
* Understanding the specified requirements.
* Performing and documenting the high-level impact analysis.
* Liaising with all external / internal stakeholders.
* Presenting the proposed solution to the various approval committees.
* Managing the change through the development and testing phases.
* Ensuring the change is implemented according to the specifications.
* Performing post-implementation review.
* Performing back-up duties for team members.
*Preferred Qualifications:*
* Tertiary Financial Qualification preferable
* Business Analysis Fundamental courses
*Relevant Skills / Experience:*
* 5 years experience in investment administration and exposure to clients and operations processes
* Excellent communication skills, both written and verbal
* Strong facilitation and analytical skills
* Ability to interact professionally with other teams and clients
* Organised approach to work and ability to prioritise
* Ability to write high quality detailed documents which include complex concepts
* A sound knowledge of end-to-end operational processes
* SQL understanding
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - (URL Removed) *Desired Skills: *
* Business Analyst
* Financial Services
* SQL
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMzMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188782&xid=1554_10332
2y
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MINIMUM REQUIREMENTS: · Grade 12 or equivalent· Accommodation Certificate/ Hotel School diploma is advantageous· Previous experience in the same or similar position in a hotel environment· Familiar with all duties and procedures in Front Office / Reservations Department· Minimum 2-5 years Reservations Experience Opera Experience· Third language is advantageous· Strong administrative skills (MS Office essential)· Exceptional telephonic and written communication, and guest relations qualities· Use initiative and be a team player, willing to go the extra mile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2NzY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164361&xid=1109_66764
2y
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
This is a remote position.
*Client Details:*
Probably one of the most dynamic and fastest growing local organisations with a strong social conscience, this client offers remote work, the latest in technology and innovation and a very progressive ethical culture. Working for this client will make you feel part of positive social change and were quite sure you will enjoy working on an international playing field with the best in the industry.
*Role Responsibilities:*
* Salesforce user and license management.
* Actioning end user support tickets.
* Supporting Product Managers in validating requirements from internal Salesforce users.
* Executing Salesforce configuration changes, including: Workflow, Flow, Process Builder, fields, etc.
* Creating end user training material and performing end user training and capacity building.
* Monitoring user adoption and identifying training needs or process improvements.
* Handling all core administrative functions.
* Identifying, evaluating, installing and maintaining appropriate apps from the AppExchange.
* Assisting with technical documentation of Salesforce customisations.
* Responsible for backups, security and user audits, API limit monitoring, data imports and exports.
* Execution of back office tasks to support the operations of the business.
*Preferred Qualifications:*
* Certified Salesforce Administrator.
* Tertiary qualification in IT-related field or equivalent years of experience.
*Relevant Skills / Experience:*
* 2 years of experience as a Salesforce Administrator.
* A proactive attitude to platform enhancements and a desire to implement best practice solutions.
* Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
* Proficiency in user training and creating training materials.
* Understanding of Salesforce sharing and security.
* Experience with Salesforce configuration changes including: Workflow, Process Builder, fields, etc.
* A documented history of successful project completion.
* A demonstrated ability to understand and articulate complex processes.
* Strong Salesforce interest and ability to quickly master new technology.
* Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred.
* Strong understanding of Salesforce best practices and functionality preferred.
*Advantageous Experience:*
* Salesforce Education or Nonprofit Cloud experience is a major advantage
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NDU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197950&xid=1555_28458
2y
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This Investment Administrator is recruiting for a Intermediate/Senior Business Analyst (BA) that will be responsible for defining specifications for process and system enhancements, production support items and normal SDLC BA responsibilities, including systems testing. This role required a seasoned BA with 3-5 years with a specific focus on Business Process experience with a proven track record of driving and implementing improvements. You MUST have experience in either Asset Management, Investment Administration or wider Financial Services industry with a BA qualification (FTI). The ideal candidate will have LISP/Unit Trusts experience with either Flexcube, Bizagi or Digiata would be highly beneficial.
The role includes a component of production support once a month
* Business as Usual (BAU) changes and production support items
* Being involved in system’s testing of both fixes and enhancements
* Improving structures and processes within which the Client Solutions team operates
* Root-cause analysis and resolution of production support issues within agreedservice level agreement (SLA)
* Requirements definition for process and system enhancement
* At least 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration
* Experience in process improvements and process definition
* At least 5 years of formal business and process analysis experience
* Proven track record of driving and implementing improvements
* Software testing (at least 3 years’ experience as part of the BA competency)
* Relevant tertiary qualification or studying towards one
* Business analysis qualification (FTI Diploma or higher)
* Proven analytical and critical thinking skills
* Experience in the full range of business analysis competencies (BABOK)
* Experience of full Microsoft office suite, including Advanced Excel and Visio or equivalent
* SQL experience - Desirable must be willing to learn
* Flexcube
* Bizagi
* Digiata
Competitive
* At least 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration
* Experience in process improvements and process definition
* At least 5 years of formal business and process analysis experience
* Proven track record of driving and implementing improvements
* Software testing (at least 3 years’ experience as part of the BA competency)
* Relevant tertiary qualification or studying towards one
* Business analysis qualification (FTI Diploma or higher)
* Proven analytical and critical thinking skills
* Experience in the full range of business analysis competencies (BABOK)
* Experience of full Microsoft office suite, including Advanced Excel and Visio or equivalent
* SQL experience - Desirable must be willing to learn
* Flexcube
* Bizagi
* Digiata
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI0NjAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185819&xid=1555_24603
2y
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Are you ready to take your career to the next level? Our client, a leading Global food retailer company nestled in the vibrant Philippi/Ottery area, is seeking a dynamic and experienced Accounts Receivable Manager to join their team.As the Accounts Receivable Manager, you will play a crucial role in overseeing the financial health of our esteemed clients operations. Your responsibilities will include managing a team, ensuring accurate and timely processing of receivables, and maintaining excellent relationships with customers.Role Duties and Responsibilities:Credit Management:Handle all membership and credit applications, including assessments and management of credit limits.Ensure maintenance of adequate securities and liaise with retailers regarding account status and queries.Conduct analysis and review of retailers financial performance and cash flow.Manage processes related to store ownership changes and oversee store feasibilities and debt recovery.Review, manage, and report on exposure, and facilitate debt recovery processes.Leadership:Lead and oversee an accounts receivable team, providing guidance and support to ensure efficient operations.Talent Management:Attract, develop, and retain talent within the accounts receivable department, fostering a culture of growth and development.Compliance:Ensure compliance with company policies, procedures, and performance indicators to maintain high standards of operation.Customer Query Management:Implement effective systems and processes to handle and resolve customer queries promptly and accurately.Interdepartmental Communication:Promote effective communication and collaboration between departments to enhance operational efficiency.Administration Support:Assist with the administration of DC-run stores, ensuring seamless coordination and support.Financial Analysis and Feasibility Studies:Facilitate financing applications and conduct analysis of store feasibility studies to support decision-making processes.Litigation Management:Manage all litigation matters in consultation with a panel of attorneys and other relevant departments, ensuring adherence to legal requirements.Role Experience and Qualifications:Finance-related qualifications, demonstrating a strong understanding of financial principles and practices.Minimum of 4 years of experience in credit management within a commercial FMCG environment.Proficient in Excel with advanced skills in VLOOKUP, Pivot tables, and data analysis.Thorough knowledge of relevant legislation, including the National Credit Act, Companies Act, and Insolvency law.Experience in handling legal matters, including liquidations and business rescue, ensuring compliance with legal requirements.Strong analytical skills with meticulous attention to detail.Ability to work both independently and collaboratively within a team environment.Demonstrated proficiency in financial accounting and analysis, with the ability to interpret financial data accurately.Assertive demeanor, capable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDIyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779854&xid=1109_184228
10h
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc0OTc3MzU1P3NvdXJjZT1ndW10cmVl&jid=1691465&xid=1774977355
12h
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/2027818138?source=gumtree
12h
1
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
12h
1
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
12h
1
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
12h
1
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Recruitment Consultants
Callforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the Global Market.
Join us as a Recruitment Consultant and contribute to creating opportunities to people in the Western Cape Community.
What You’ll be Doing
Managing the end to end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
During a Typical Day, You’ll
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements
At least 2 years end to end recruitment experienceProven track record in meeting high candidate delivery Willing to be flexible for some Nightshift campaigns contactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 8000 plus lucrative placement incentive
https://www.ditto.jobs/job/gumtree/3124845140?source=gumtree
12h
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Callforce success is all down to our people. And now we’re looking for the young, talented, employed, and unemployed to join the best team in the business. If you’re ready to take your career to the next level, enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you!!!
Grow your career.
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
Most consumers and companies use telecommunications products every day, and that’s why creating marketing strategies that capitalize on this fact is a matter of survival.
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen!!!
Communication skills
Administrative skills
Multitasking
The list goes on..
CallForce Direct is a specialized Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment.
We would like to get to know you better, kindly add the following to your profile:
Name and SurnameEmail addressContact numberHighest grade passedWorking experience
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment or depending on the campaign you will be required to work from home.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3384012868?source=gumtree
12h
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INSURANCE CONSULTANT (JG10)
WHAT DOES THE INSURANCE CONSULTANT DO?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
https://www.ditto.jobs/job/gumtree/2154279433?source=gumtree
12h
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To provide a robust and efficient administration service to the healthcare teams, to ensure that all
workers have the right to work in the UK, are registered with a DBS check, and have certificates or
relevant proof of qualifications required to perform available roles. You will work within the
parameters of the Search processes in order to ensure that your team’s targets and objectives are
achieved.
A fantastic opportunity has arisen for Administrator to join a team of professionals based in the UK. You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently. The company has been established since 2008 and has gone from strength to strength providing solutions for public and private clients across the UK.Duties and responsibilities:* Answering incoming calls and emails* Booking confirmations with clients* Handing immigration documents* Holding face to face interviews as and when required* Carrying out DBS checks and verifying ID checks within a timely manner* Managing and maintaining an internal database and external portals* Ensuring documents are up to date and uploaded onto the system* Working from reports ensuring renewals are completed on time without lapsing* Providing support on internal and external audits* General administrative dutiesYou will need:* Excellent communication skills both written and verbally* Extensive knowledge of Microsoft Office programs including excel* Strong communication and time management skills* The ability to prioritise workloads and work towards strict deadlines* A keen eye for attention to detail* Experience of working in a fast paced administrative environment
https://www.ditto.jobs/job/gumtree/1895731747?source=gumtree
12h
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
12h
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