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*Reference: CPT002119-Meg-1*
Do you have sound Insurance Sales experience managing client’s portfolios and using your expertise to bring them aboard to use your Insurance Companies services?
Our International UK Property Company has an opportunity for the right person to flourish and establish themselves within their dynamic property management company dealing with all of their buildings encouraging clients to move over to their preferred insurance service provider and managing all aspects of insurance requirements.
2 days working from Stellenbosch Office and 3 days remote.
*REQUIREMENTS*
* Matric, relevant qualifications advantageous and efficient in MSOffice
* Experience as an Insurance Broker with a good understanding of Insurance Claims procedures
* Sales experience within the Insurance environment
* A committed Team player with experience within the residential property sector
* Focussed on resolving problems and taking ownership of finding solutions.
* Develop strategies to enable the customer to be treated as an individual
* Self-motivated, with high energy and enthusiasm
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Experience of dealing with Directors / Stakeholders in a courteous and helpful way by keeping them advised of progress and offering them a solution to their problem
*DUTIES*
* *
* Extensive liaison with the head of all properties and buildings explaining the benefits of using their preferred Insurance supplier
* Making yourself available to be the front face for all insurance dealings across all buildings
* Building and maintaining relationships with Property Managers and some Directors of resident’s associations
* Acting as liaison/referral contact for insurance queries
* Providing admin support to the Branch Manager and claims handling team
* Liaising with insurance brokers, clients, and directors of manged blocks to provide information requested
* Collecting & updating information relating to claims
* Providing claims support
* Checking internal systems to ensure there is buildings insurance, director and officers’ insurance for each location managed, and establishing if engineering insurance is required
* Working with preferred broker ensuring all insurances are managed by them and arranging any new policies
* Training will be given on how to use Google image searching and instructions on how to highlight potential Cladding, Render, Flat Roofs, or Grade Listing to property managers and broker
* Obtain contact details of directors of blocks of flats to complete quotation request forms for new insurance quotations and copies of existing insurance
* Issuing insurance client packs to directors
* Develop a system to monitor new business secured by Urang so contact can be made about the insurance.
* Updating STG when business is lost and to whom
* Management of UK insurance claims from initiation to conclusion
* Other insurance related a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MjcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243801&xid=1555_56272
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Show and Events CoordinatorMy client, promoting exports or SA wines, is seeking to employ a Show / Events Coordinator to be based at their office in Stellenbosch. An Events Management course and min 3 years relevant experience is essential. The successful candidate will report to the Manager – International Projects and will amongst other, be responsible for:Planning and coordination of shows and events - contracting wine producers, liaise with exhibition organizers, organizing the catalogue and promotional materialPlanning and technical assistance with virtual webinars and meetings. (Zoom, MS Teams)Financial management - budgetsBuilding relationships with suppliers and Wine ProducersAdministrationAd hoc tasksKey performance areas:Financial PlanningPlanning and coordinating events and showsBuilding relationshipsShow administrationRequirements - Skills / Knowledge / Experience:Diploma in Events Management is preferableAt least 3 years of event management experienceExcellent Computer skills in MS Office and InternetLogistical skillsA valid code EB driver’s licenseAnalytical and problem-solving ability, innovation, good judgment, and attention to detailSound interpersonal relationshipsPlanning, organizing and time management skills, business acumen and action orientatedKnowledge of the South African Wine Industry and its stakeholdersStrong communication skills, customer focused and the ability to take ownershipThe ability to function independently as well as in a teamA Certificate from the Cape Wine Academy will be advantageousA positive, energetic, and professional individualWillingness to work after hours Website:http://www.helderbergpersonnel.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMzEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189750&xid=1266_50312
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A focused cloud solutions and IT consultancy company seeks a C# Full Stack Developer who is passionate about their work. Your role will entail looking after existing systems, as well as building new front-end and back-end systems. The ideal candidate must have a Bachelors Degree in Computer Science (or equivalent) and at least 3 years of experience working as a C# developer, and must be always looking for ways to improve their skills. You will also be required to have experience with developing APIs with C# .Net and with relational databases.
DUTIES:
* Develop new and maintain existing applications written in C# .NET.
* Write clean and maintainable code.
* Understand object-oriented programming and design patterns.
* Work closely with other members of the development team to create high-quality and scalable software.
* Help developers at our customers to integrate code into their environments.
* Be available for office meetups for key planning sessions.
REQUIREMENTS:
* A bachelors degree in computer science or equivalent is welcome.
* At least 3 years of experience working as a C# developer.
* Experience with developing APIs using C# .NET
* Experience with relational databases, preferably MS SQL, is required.
* Experience building web and / or mobile applications.
* Strong experience with HTML, CSS & JavaScript.
* Be able to use GIT.
* An understanding of React, Blazor or other SPA frameworks.
* A strong understanding of software development principles.
ATTRIBUTES:
* Ability to work independently as well as part of a team.
* Good time management skills.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
C, Full, Stack, Developer
0
C, Full, Stack, Developer
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242771&xid=1555_54713
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You will responsible for overseeing the daily operations of the wholesale support team, whilst ensuring overall efficiency and continuous improvement. This includes the onboarding of new customers (orders), supporting existing customers and billing and revenue collections; (Fulfilment, Assurance and Billing).
• Weekly leads management
o Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers.
• Manage delivery exceptions
o Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure overall performance improvements on problems that keep arising.
• Key point person for customer escalations
o Responsible for fielding customer escalations, obtaining timeous input from each region, leading the compilation of action plans and managing the customer expectation
• Reporting
o Being responsible for creating clear, actionable reports to keep all stakeholders abreast of progress and concerns
• Continuous Improvement
o Assess the proficiency and efficiency of the team
o Design and implement new workflows to improve customer experience and / or operational efficiency
o Coach and develop the team to improve their outputs
* Grade 12, related diploma / degree highly advantageous
* At least 3-years experience working in a direct customer-facing role
* At least 3-years’ experience managing a support environment within a Telco
* General experience in a Telco environment is essential
* Strong Wireless and Fibre network knowledge at a business / enterprise level
* Strong Project Management skills are required
* Strong analytical, organizational, and time management skills
* Good understanding of helpdesk functions and processes
* Grade 12, related diploma / degree highly advantageous
* At least 3-years experience working in a direct customer-facing role
* At least 3-years’ experience managing a support environment within a Telco
* General experience in a Telco environment is essential
* Strong Wireless and Fibre network knowledge at a business / enterprise level
* Strong Project Management skills are required
* Strong analytical, organizational, and time management skills
* Good understanding of helpdesk functions and processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0ODc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242832&xid=1555_54879
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KPAs Service Providers:- Processing of all Service Providers:Liaise with Logistics Department to ensure all costs recovered and with service providers to ensure all invoices received timeouslyCapture all service provider invoices on QX Cost Recon ReportLink service provider invoices to actual shipmentsCompare actual service provider invoices against provisional costsAttend to all service provider invoice queries with relevant department immediately to resolve before payment dueReconciliation of service provider invoices against monthly statementsPrepare payments of service provider invoices against payment termsPrepare remittance on QXOnce paid, post remittance on QX and send remittances toe relevant Service ProvidersMarine and Credit insurance declarations calculated and submitted to service providers.Producer Costs:- Processing of all FECs and costs for final producer paymentsInvoice costs to relevant producersFEC calculations done for all relevant service providersFEC details captured onto QXEnsure all costs correctly allocated to account sales for producer final paymentsEnsure all contract packing costs allocated to account sales for producer final paymentsInvoice costs to producersManage producer debtor accountJournals:- Processing on BCCapturing of all Service Provider payments on BC at month endReconciliation between QX and BC Service Providers.EDUCATION REQUIRED B Comm or equivalentSKILLS REQUIRED Initiative, must be able to work independently, must be able to work under pressure.Accuracy and great attention to detail, excellent analytical skillsGood systems skills, ability to work with big volumes of data, and data manipulationInteraction & effective communication with colleagues, take ownership and responsibility, and show effective self-management to prioritize
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188152&xid=1108_51554
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My name is Abena, im looking for a full-time or a part-time job. Im a housekeeper/domestic worker, I have all the qualifications in houskeeping. Im a very hard-working person, trustworthy and honest. Please Whatsapp or call me on this number. 0721285039
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MINIMUM REQUIREMENTS MatricAt least 2 years of related work experienceAt least 1 year of supervisory experienceRelated hospitality management qualification advantageousComputer literateExcellent written and verbal communication skillsStrong leadership skillsONLY short-listed candidates will be contactedTo apply CLICK THIS LINK and upload your CV
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNzg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213346&xid=1109_83786
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Vacancy Alert!Scrum Master Opportunity in Stellenbosch. PURPOSE OF THE ROLE:The Scrum Master’s role is to create flow within the DevOps Teams and ensure the team is running optimally by protecting the team and applying solid and practical SCRUM and DevOps principles. We believe that healthy individuals form great teams, which in turn produces excellent work, a key driver for the scrum master would be to look after the teams’ wellbeing, structure, motivation and productivity.The Scrum Master must ensure that:Teams are running optimally.Workloads are being managed.Communication within the teams are effective.Communication to business owners and EXCO is effective.This person must take on an active leadership role, leading and directing the technological effort of the organisation and act as a link between the technology department and the rest of the organisation. QUALIFICATION & EXPERIENCE: Relevant degree or course(s) in Agile, DevOps, Project Management or related fieldMinimum of 3 years proven experience as a Scrum MasterExcellent knowledge of DevOps and Agile (both SCRUM and KANBAN) PracticesBackground in planning IT implementation with DevOps frameworkIT implementation experienceSystem maintenance, updates, and enhancements through DevOps (Continuous improvement)Solid understanding of team dynamics, budgeting and business operationsExperience in managing technical team members
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778483&xid=1108_178222
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Our company is a leading EPC and O&M provider with an extensive solar PV project track record throughoutSouthern & East Africa. Our dedicated team of solar experts is quickly growing, and we are looking for a selfmotivated, highly organized Senior O&M Engineer/Technician to assist our O&M department effectively operate our power plants The ideal candidate for this role will have 2 – 3 years’ experience within the solar PV industry and will come highlyrecommended for their ability to work independently, analyze, and interpret solar PV data. Not only will youroperations and maintenance skills be off the charts.If you are the perfect candidate for this role, you will find yourself focusing most of your activities on the operationsand maintenance of our solar PV plants across South Africa, Namibia, and Sub-Saharan Africa. Roles and Responsibilities:- Support Head of O&M with managing O&M field technicians - Provide technical support and oversight to O&M field technicians - Oversee and ensure technical compliance of the respective field technicians - Ensure timeous and compliant incident and maintenance reporting - Analyze plant performance data and make sure that plants are performing according to the SLA.- Assist with performing all contractual O&M tasks tailored to each site, whether planned or unplanned. Requirements:- Wiremans/BTech Degree, Preferably Electrical - Minimum 2-3 years’ experience in the industry (O&M Experience would be an advantage)- Experience with monitoring solar projects on various platforms, including but not limited to Huawei, SMA, Solar Edge, Tesla Powerhub, Meteocontrol.- Extensive experience with onsite trouble shooting and technical report writing- Detailed orientated, with a drive to establish and follow processes.- Understanding of PV system design, operation - MS Office applications - Willingness to travel- Driver licence- Valid Passport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM4MjI2NzM/c291cmNlPWd1bXRyZWU=&jid=1328252&xid=873822673
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Company based in Brandwacht Office Park in Stellenbosch.
Please forward your CV to - kindo.m@abcworldwide.com
Position – Stay Specialist/Travel Consultant
Salary - R20 000 rand + bonus system
Working hours - 08:00am to 17:00pm (Mondays to Fridays)
Duties:
You will sell wholesale to the travel industry (travel agents and tour operators), not to private people or corporations.
We book only accommodation and land arrangements (no flight and travel insurance)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDMyMTU4ODg/c291cmNlPWd1bXRyZWU=&jid=1538840&xid=943215888
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This team focusses on the customer relationship and is the primary contact for the customer & internal parties.Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives andcustomers. The primary focus of this role is on activities related to contract execution, planning and customer service.
Excellence in Execution: Customer facing
Enter and complete all entries of commodity movements data in the systemReconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinatorMeasure margins on physical deliveryEnsure settlement of all contracts once completed and in accordance with contract payment termsInform customers about order status, invoices, contract balances and other information needed to complete the salePlanning for customer contract delivery in collaboration with the logistics teamIdentify efficiency & cost saving opportunities in the supply chainResolve all customer queries as quickly and efficiently as possibleCollaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customersOther duties as assignedHandle basic issues and problems, while escalating more complex issues to appropriate staffMaintain a good relationship with customersMaintain good relationships and open communications with all related internal parties
Requirements
Bachelor’s degree in a related field or5 years’ experience in a similar roleExposure to the Food/Feed/Agri commodity sector will be an advantageGood knowledge of Microsoft Office toolsExcellent Microsoft Excel proficiencyExcellent communication and negotiation skillsFluent in English and in Afrikaans languagesSolution oriented and pro-active problem solvingDedicated and diligentAbility to work as part of a team but also reach individual goalsAdaptable to change & the ability to work under pressureComfortable working after hours
Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.Daily and consistent liaisons with logistics.Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.Consistent communication with the customer, occurs after hours, on weekends – with transporters and shippi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTA0NzI1MzM1P3NvdXJjZT1ndW10cmVl&jid=1350612&xid=3104725335
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Key areas of responsibilities
Support Trade Execution Co-ordinators (client services expeditors).Loading agent payments on payment system (Payment Gateway).Checking, capturing and processing invoices on in-house ERP system, TradeOne.Checking, capturing and processing contracts and counterparty details.General administration and any administrative functions required in the Execution department.Ad hoc support as required.
Minimum professional qualifications and experience
National Senior Certificate (Grade 12).Minimum five years’ working experience in a similar position.
Essential skills
Computer Literacy (MS Excel, Word, Outlook).Demonstrated experience in a similar role.Experience of working in a fast-paced environment.Planning, organising and excellent time management skills.Critical thinker with emotional resilience to overcome obstacles.Ability to work well within a team environment.Ability to work in an admin intensive and detail orientated role.Ability to work under pressure whilst maintaining a high degree of accuracy.Excellent numerical reasoning and problem-solving skills.
Desirable skills
National Senior Certificate (Grade 12) with Pure / Mathematics Literacy and Accountancy as subjects.Tertiary qualification in Financial or Accountancy.Intermediate Excel proficiency.Experience using an ERP system.Exposure to the Grains Industry and/or FMCG.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDI5NTYzMzc2P3NvdXJjZT1ndW10cmVl&jid=1370174&xid=3029563376
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The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. The Infrastructure Support Engineer will also be responsible for assisting in the planning and implementation of small IT infrastructure projects and changes. The purpose of this role is to ensure that the IT infrastructure is functioning optimally, and to provide technical expertise to both clients and internal teams, ultimately contributing to the overall success of the organization.
Responsibilities
Providing senior technical support and troubleshooting to end-users for server, networking, and internet-related issues.Resolving complex server and network issues, including server hardware failures, network connectivity issues, and firewall configuration issues.Providing technical first and/or second-line public cloud support (M365 & Azure)Working closely with other support teams to identify and escalate complex or unresolved issues to higher-level support teams or vendors and following up on open tickets to ensure timely resolution.Assisting with IT infrastructure projects, including server migrations, network upgrades, and firewall deployments.Providing technical guidance and mentorship to junior team membersDocumenting support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.Communicating with clients and stakeholders to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience.Participating in team meetings and training sessions to stay up to date on new technologies and support best practices.Ensure flexibility and availability to support system upgrades, maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
Requirements
5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.Advanced experience with firewalls, routers, switches, and other networking equipment.Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.Excellent cus...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODk2MTUxNjc4P3NvdXJjZT1ndW10cmVl&jid=1700156&xid=3896151678
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Location – Stellenbosch (Hybrid)
Job Description
Our client is seeking to employ a Business Risk Coordinator to join their team.
To ensure that commercial client contracts are managed proactively and effectively by working closely with necessary stakeholders. To proactively identify and manage areas or optimization, and drive contract focus items. To raise and manage expectations and risks in a structured, transparent way. To support with the assurance and roll out of business processes. To support with centralized document management and upkeep. To regularly conduct recons and audits to ensure compliant client contracting. To support and contribute towards the deliverables and growth of the Business risk team.
Responsibilities
Commercial Contracting:
Manage the overall contracting process within the company in a timely, proactive manner.Build relationships and work closely with key stakeholders.Draft and review commercial contracts in line with their company standards.Follow the required processes and sales mandates to ensure accurate and timely delivery of client contracts.Vet and ensure accurate commercials are presented in the weekly commercials meeting.Actively manage the client folder structures and their upkeep.Identify and define process optimization opportunities and implement where needed.Understand the overall business and how client contracting aligns to other processes or procedures.Ensure the correct processes, procedures, reporting, and documentation are available and maintained.Actively drive successful commercial contracting and work hand in hand with the necessary stakeholders.Actively drive, understand, manage, analyze, influence and report on contracting pipeline.Actively drive contracts focus items for the week and month ahead.Raise contract risk awareness and provide possible solutions where needed.Responsible for design, implementation and management of a system to deal with early warning signs and key indicators to mitigate risks in a proactive, transparent, and structured way.Regularly conduct recons and audits to ensure compliance and upkeep of their client contracting.Apply and coordinate change management where needed.
Legal:
Understand and learn their contracting terms & conditions and how they impact their business.Draft legal negotiation template and complete first review of comments of contract agreements negotiations.
Business Risk:
Support the Business Risk team with program or project related work.Support the Central Functions team with any project related initiatives.
Administration:
Support with maintenance of the company legal contract documentati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODIxODQ3MzA4P3NvdXJjZT1ndW10cmVl&jid=1700163&xid=3821847308
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Location – Johannesburg/Cape Town (Hybrid)
Job Description
Our client is seeking to employ a Client Success Manager to join their team.
The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the company’s ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.
Responsibilities
Client Portfolio Management
Maintain and build relationships with key client stakeholders.Collate reporting to share at regular check-ins to align on value-driving metrics.Proactive client risk and issue managementBill of ICT assessmentsDevelop deep context of the client landscape and their operating model.Understand the impact of business trends and emerging technology on their clients and their customers and staff.Generate value by working with their clients to create innovative solutions to business problems.
Demand Management
Opportunity and pipeline development initiativesDrive both client demand and support the sales process.Develop account plan with the support of the greater Client Success and Delivery team.Lead client to successfully operate their IT landscape, from Adoption to Digital TransformationDevelop an improvement plan and execution roadmap to augment the client’s IT landscape.
Delivery Management
Project portfolio management across client accountsAppropriate allocation of teams in conjunction with the projects manager to deliver planned initiatives.Manage project quality, milestones, budget, risks and issues.Build partnerships with internal teams to support effective service delivery.Manage client expectations and retrospectives following delivery initiatives.Develop reusable intellectual property and collateral for knowledge sharing.
Commercial Management
Annual SLA renewal planning, negotiation and approvalManage commercial risk ensuring contracts are signed and in place timeously.Project proposal coordinationProject forecasting and billingProject Statement of Work supportCompliance management of the company’s termsManagement of profitability of projects and services
Coaching and Mentoring
Peer coaching and mentoring of te...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzE5NDk5ODQyP3NvdXJjZT1ndW10cmVl&jid=1700164&xid=2319499842
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
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Location - Remote First with occasional in-person engagements in Cape Town or Johannesburg
Job Description
One of our clients is seeking to employ a Modern Workplace Engineer to join their dynamic team.
The primary purpose of a Modern Workplace Engineer is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft SaaS applications such as Office 365, Microsoft 365, Teams, and Exchange Online.
By leveraging deep knowledge of these cloud platforms, the Modern Workplace Engineer guides customers in troubleshooting problems, offering tailored solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.
Furthermore, the role emphasizes collaboration with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. The Modern Workplace Engineer also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the team and with customers.
Responsibilities
Offer prompt and effective technical assistance to customers utilizing Microsoft M365 platforms, addressing their inquiries and troubleshooting issues.Manage and maintain devices using Microsoft Endpoint Manager (Intune), ensuring proper configuration, security policies, and compliance with The companys Gold Standards.Manage security features such as Windows Defender, BitLocker, and Conditional Access to ensure the protection of endpoints and data.Manage security best practices, including data protection, encryption, and multi-factor authentication, to safeguard devices and data.Manage collaboration tools such as Microsoft Teams, SharePoint, and OneDrive to enhance communication and productivity for end-users.Administer and manage Microsoft Exchange Online as part of the modern desktop environment. Configure and maintain Exchange Online settings, including user mailboxes, distribution groups, shared mailboxes, and security settings.Integrate and leverage Microsoft 365 Defender solutions to enhance threat detection, response, and overall security posture within the modern desktop environment.Collaborate with internal teams to configure and manage Defender components such as Microsoft Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps and Microsoft Defender for Office 365Utilize scripting languages and automation tools (e.g., PowerShell) to streamline processes, automate tasks, and enhance efficiency.Work with the internal teams to develop strategies for patching and updating devices, ensuring they are up-to-da...
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Location - Stellenbosch or Johannesburg (Hybrid/Remote)
Job Description
Our client is seeking to employ a Public Cloud Team Leader to join their team.
The Public Cloud Team Leader will be responsible for leading, managing and growing a team of cloud professionals. This includes providing guidance, mentorship, and support to team members, fostering a collaborative and high-performing environment, and facilitating professional development opportunities.
The Public Cloud Team Leader will play a key role in developing and executing the strategic roadmap for the Public Cloud team. This involves identifying and prioritizing cloud initiatives, aligning them with organizational goals, and ensuring the teams efforts contribute to the overall success of the company.
As technology evolves, it is important to continuously improve processes, standards, and best practices within the Public Cloud team. The Public Cloud Team Leader will be expected to stay up to date with industry trends, evaluate new tools and technologies, and drive innovation and efficiency within the teams operations.
Public Cloud environments require robust security measures. The Public Cloud Team Leader will be responsible for ensuring that appropriate security controls, compliance standards, and risk mitigation strategies are in place for the company client tenants.
Responsibilities
Lead, inspire, and motivate the Public Cloud Support team, fostering a positive work environment that encourages teamwork, collaboration, and professional growth.Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements.Conduct regular contribution evaluations, provide constructive feedback, and identify opportunities for skills enhancement and career advancement within the team.Oversee the day-to-day operations of the Public Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices.Monitor team contribution metrics, including response times, resolution rates, and customer satisfaction scores, and take proactive measures to improve service delivery and operational efficiency.Collaborate with other teams, such as infrastructure, and core services, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns.Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures and/or deployment components.Act as a primary point of contact for key clients, understanding their unique business requirements and aligning the company’s cloud support services accordingly.Attend ...
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Platform Support Engineer
Location – Stellenbosch or Johannesburg (Remote/Hybrid)
Job Description
Our client is seeking to employ a Platform Support Engineer to join their team.
A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.
Responsibilities
Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up to date with the latest trends in technology and continuously looking for ways to improve existing implementations.Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.Driving improved delivery of core services by keeping up to date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.
Requirements
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security Operations Analyst AssociateMicrosoft Certified: Security, Compliance, and Identity Fundamentals
Core Competencies
Applying Expertise and Technology.Learning and researching.Formulating Strategies and Concepts.Planning and organising.
Desired Technical Competencies
Technical knowledge.Problem Solving (Troubleshooting).Design and Implementation.Product Expertise.
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Location – Johannesburg or Stellenbosch (Hybrid/Remote)
Job Description
Our client is seeking to employ an Infrastructure Architect to join their team.
As a Senior Infrastructure Architect, you will play a critical role in designing and implementing robust IT infrastructure solutions for their clients. Your expertise will be instrumental in defining the technology roadmap, ensuring scalability, availability, and security of their clients infrastructure. You will collaborate with cross-functional teams, including client stakeholders, project managers, engineers, and operations personnel, to deliver high-quality solutions that align with business objectives.
Reports to: PMO Leader, who leads their PMO and Infrastructure Projects teams.
Responsibilities
Infrastructure Design: Develop and design infrastructure solutions that align with their clients’ strategic goals and objectives. This includes data centre, cloud, security, hardware, software, network, and storage components.System Architecture: Define the overall system architecture for complex infrastructure projects, considering factors such as performance, availability, security, scalability, and cost-effectiveness.Technology Evaluation: Evaluate emerging technologies, products, and services to identify opportunities for enhancing their clients’ infrastructure and reducing risk. Conduct feasibility evaluations and make recommendations for implementation.Infrastructure Planning: Collaborate with stakeholders to identify infrastructure requirements, capacity planning, and resource allocation. Create roadmaps and provide guidance on infrastructure upgrades, enhancements, and migrations.Infrastructure Implementation: Perform technical lead during projects to implement data centre architecture, virtualization, storage, network, security, and cloud solutions to meet their clients’ needs.Security and Compliance: Ensure that infrastructure solutions meet security and compliance requirements, including data protection, access controls, high-availability, disaster recovery, and business continuity. Implement industry best practices and stay updated with evolving security threats and technologies.Technical Documentation: Create and maintain detailed documentation of infrastructure designs, configurations, standards, and procedures. Develop architectural diagrams, technical specifications, and other relevant documentation.Collaboration and Leadership: Work closely with cross-functional teams, including Demand, IT operations, project management, infrastructure engineering, and security teams, to provide design, guidance, implementation, and support for infrastructure-related initiativ...
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