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Results for team leader jobs in General Worker Jobs in Western Cape
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A strategic-thinking Junior – Mid Business Analyst is sought by a dynamic company at the forefront of Intelligent Process Automation (IPA), Digitization and Virtual agents. Your core role will be to effectively manage the gathering and analysis of business requirements from users. You will also be expected to negotiate and agree on business requirements with project sponsors and communicate these to the Development and QA teams, playing a key role in aiding the SPO team to manage projects. The ideal candidate requires a suitable Degree/Diploma with a BA Certification, 2-3 years’ work experience in a similar role, Software Development Life Cycle experience, including Testing methodologies & solid documentation experience and stakeholder management experience in a corporate setting. Must have passed Core Maths in high school. The role is hybrid with at least 2 days expected in office.
DUTIES:
*Analyse & Design new and enhanced business processes –*
* Establish and clarify user requirements and ensure that requirements are accurately specified for projects and change requests.
* Prepare requirements documentation (BRS) and ensure that they are signed-off by the relevant stakeholders.
* Ensure functional specifications are developed to support the business requirements (either developed by this person, or co-ordinate and signoff of these specifications if developed by a vendor).
*Integration with development teams to ensure effective delivery of user requirements -*
* Review and approve system design specifications.
* Ensure that the development team delivers the solutions according to specification.
*Ensure effective testing –*
* Ensure test team understands the full business requirement before handing over to the test team.
* Assist the test team when communicating with external partners and vendors.
* Ensure correct resolution for the defects raised (from opening the defect to closing it).
* Ensure that the critical business scenarios are tested to meet the specifications.
* Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary.
* Ensure effective facilitation of business meetings, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted.
* Provide end-to-end project co-ordination for mini projects (effective co-ordination of resources and activities to meet agreed timelines for the project).
*Provide effective leadership -*
* Build effective and confident relationships with stakeholders (business, ICT and vendors).
* Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement.
* Provide clear and timeous feedback, and effectively manage business expectations.
REQUIRE
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243410&xid=1555_55650
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Calling skilled and passionate *Back end C# and Xamarin Developers*!
Do you have a passion for invention and self-challenge?
Do you thrive off working with high volumes of data in the ‘deep backend’ with a focus on code optimization?
As part of a leading* *international tech team, you’ll craft sophisticated, large and complex systems operating real-time, big data pipeline processing and intra-processed messaging. As such, you need to be completely comfortable with handling more than one API and have a solid understanding of what is going on ‘under the hood’.
Our client is a *global SaaS *company pioneering* *cloud-based technology* *that’s impacting the world of telematics and data. They consistently strive to innovate and are recognized as a global leader doing just that, enabling an environment where their people can push the boundaries and grow within a collaborative, boundaryless team.
Apply today to find out more!
This is a *hybrid *role, with both remote and office-based requirements, with their Head Office in *Stellenbosch*, Cape Town. Let us know if you require assistance with relocation.
* South African ID or valid Work Permit
* Over 5 years solid C# .Net experience
* Experienced with building applications for iOS, Android, and Windows using Xamarin
* Passionate about all things tech!
* Always looking to learn new and innovative technology
Tech Stack used:
* C#
* .Net Core
* AWS Aurora
* RESTful API
* MS SQL, MySQL
* PostgreSQL
* Apache Kafka
* Redis
* South African ID or valid Work Permit
* Over 5 years solid C# .Net experience
* Experienced with building applications for iOS, Android, and Windows using Xamarin
* Passionate about all things tech!
* Always looking to learn new and innovative technology
Tech Stack used:
* C#
* .Net Core
* AWS Aurora
* RESTful API
* MS SQL, MySQL
* PostgreSQL
* Apache Kafka
* Redis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243394&xid=1555_55617
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Main Purpose Of Job: To partner with the business to provide learning and organisational development services and solutions, in line with key business strategies and initiatives, in order to advance organisational competence and transform the culture within the organisation. Key Responsibility Areas: Design, develop and implement a variety of developmental and change management initiatives, programmes, tools, and materials.Provide job design services to the business and lead the psychometric assessment service.Develop, enable the implementation of, and maintain assigned (Organisational Development) policies, processes and tools.Manage and co-ordinate a coaching service (internal network and external vendors) to the business.Partner and consult with the HR Business Partners to guide Business Leaders on effective and efficient ways to manage, lead and develop acquired talent and teams.Partner and consult with key stakeholders regarding selection, succession planning and development processes and practices. Required Education Essential Education: Masters’ degree in Industrial / Organisational PsychologyCertified in a range of psychometric assessments (eg. SHL/CEB assessment suite, CPP) Desired Education: Coaching certification (COMENSA/ ICF) Required Experience: Essential Minimum Experience: Minimum 5 years’ experience as an OD/ OE practitioner / psychometrist including organisational development and assessment centres (Psychometric and Behavioural Assessment). Desired Experience: Experience working within a large corporate organisation will be desirable.Experience within the healthcare industry will also be an advantage Required Job Skills and Knowledge: Change leadership and change managementLeadership development theories and approachesLearning and development theories and practiceOrganisation behaviour and organisational developmentOrganisational design methodologies and practiceProject management principles and applicationProvision of internal and external coachingPsychometric and behavioural assessment, including functional skills test design and validationResearch skillsSkills Development, Education and Training & Development legislationTeam and conflict facilitation skills Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MzE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243286&xid=1108_67314
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Assistant Curator (Assistant Shop Manager) (JB1637) Somerset West, Cape TownR10 000 R12 000 + OTE IncentiveWorking Hours 5 days a week 8am 5pm (weekends and public holidays are their busiest days)Duration: PermanentCompany Overview Our client is looking for an A Team to join their exclusive Gifting and Hamper Emporium Brand. The ideal candidate would work with the Themes and Rhythm of the environment e.g., night markets / activities in Fridays etc.This position will give close support to the Curator (Shop manager) the following the clients key processes withing the Emporium and take lead on these key processes when the shop manager is absent. Minimum Requirements Hospitality industry (Front of House)Possible food theatrical experience (extravert outgoing and well spoken)People managementMust have experience with POS systems and dealing with moneyComputer literacyStock reconciliations/stock controlSupply chain awareness, understanding the process and identifying/targeting opportunities would be advantageous.Job Description Customer engagement and service excellence experienceTo motivate and inspire the teamBrand / product storiesCash managementStaff TrainingStaff appearance and attitudeProduct samplingShop Aesthetics - Merchandising and visual appearance of the storeHR at shop level hiring casuals, scheduling staff rosters, conflict management etcCustomer conflict managementDelivering reports to Emporium business managerRequired Strengths Candidate needs to be confident, outgoing, positive, engaging, enthusiastic, energetic and have a naturally happy character.Charismatic people must warm to themMust be able to WOW a customerStrong communicatorOrganizedAttention to detailNumerically strongAn inspiring team leaderConscientiousAligned with the clients Ethos and ValuesA team playerGoal orientatedReliableDriver
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189264&xid=1109_74194
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Our client, a leader within the Financial Services / Wealth Management sector is looking for an experience Para Planner to join their team.
*Job Description:*
The purpose of this position is the preparation of New Business cases for Private Wealth Managers, in line with compliance requirements. This position will report directly to the Onshore New Business Manager.
*Main Duties & Responsibilities:*
* Recording of client meeting minutes and deliverables
* Preparation of financial plans and needs analysis according to internal processes
* Communicate with relevant product providers to request required information
* Complete client onboarding form
* Completing FICA verification process
* Uploading and submission of documents on internal platform
* Manage and execute on various client projects
* Implementing transactions for new and existing clients by interacting with the wealth manager
and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensuring that client files and transactions are fully compliant
* Resolving adhoc client queries
* Client Centric orientation
* Uploading and submission of documents on internal platform
* Manage acute on various client projects for new and existing clients by interacting with the wealth manager and administrator
* Ensure clients are updated on events and transactions
* Maintaining good record keeping
* Drafting and sending correspondence to clients and external providers
* Ensure files and transactions are fully compliant
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience (specific case preparation experience) or exposure to Record of Advice, Financial Needs Analysis and industry compliance
* Financial Services product knowledge
* 5 years’ experience (specific case prep experience) advantageous
* Experience in “Elite” advantageous
* Wealth Management or equivalent qualification Preferred
* Certified Financial Planner preferred
*Skills and Competencies*
* Understanding of the financial planning process
* High level of financial industry technical knowledge
* Fully computer literate
* Excellent communication skills (verbal and written)
* Ability to manage own time and workload effectively
* Confidentiality
* Self-managed & pro-active
* Able to thrive in a high pressure, fast-paced environment
* An unquestionable work ethic
* Good judgement
* Highly resourceful team plater
* Ability to meet deadlines
* Stress tolerance and resilience
* Demonstrated proactive approaches to problem-solving with strong decision-making capability
* Attention to detail
* Adaptability
*Education Requirements*
* Grade 12
* Regulatory Exam 5
*Additional Requirements*
* 3 years’ para-planner experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243038&xid=1555_55214
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A focused cloud solutions and IT consultancy company seeks a C# Full Stack Developer who is passionate about their work. Your role will entail looking after existing systems, as well as building new front-end and back-end systems. The ideal candidate must have a Bachelors Degree in Computer Science (or equivalent) and at least 3 years of experience working as a C# developer, and must be always looking for ways to improve their skills. You will also be required to have experience with developing APIs with C# .Net and with relational databases.
DUTIES:
* Develop new and maintain existing applications written in C# .NET.
* Write clean and maintainable code.
* Understand object-oriented programming and design patterns.
* Work closely with other members of the development team to create high-quality and scalable software.
* Help developers at our customers to integrate code into their environments.
* Be available for office meetups for key planning sessions.
REQUIREMENTS:
* A bachelors degree in computer science or equivalent is welcome.
* At least 3 years of experience working as a C# developer.
* Experience with developing APIs using C# .NET
* Experience with relational databases, preferably MS SQL, is required.
* Experience building web and / or mobile applications.
* Strong experience with HTML, CSS & JavaScript.
* Be able to use GIT.
* An understanding of React, Blazor or other SPA frameworks.
* A strong understanding of software development principles.
ATTRIBUTES:
* Ability to work independently as well as part of a team.
* Good time management skills.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
C, Full, Stack, Developer
0
C, Full, Stack, Developer
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242771&xid=1555_54713
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Our client, a leader within the Financial Services / Wealth Management sector is looking for an experienced Bookkeeper with Foreign Currency experience to join their team.
*Main Duties & Responsibilities:*
* Processing multiple foreign currency cashbooks
* Processing foreign Petty Cash reconciliations
* Payroll journals
* Weekly commission invoicing
* Quarterly commission invoicing
* Fees invoicing
* Assist with audit queries
* Loading payments
*Minimum Requirements*
Financial Diploma / Qualification
2 - 3 Years’ experience in processing Foreign Currencies
Sage Evolution
*Personal Traits:*
You must be able to work in a fast paced, high volume environment
Diligent
Mature
Dedicated
Quick Learner
*Minimum Requirements*
Financial Diploma / Qualification
2 - 3 Years’ experience in processing Foreign Currencies
Sage Evolution
*Personal Traits:*
You must be able to work in a fast paced, high volume environment
Diligent
Mature
Dedicated
Quick Learner
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243037&xid=1555_55222
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*Reference: CPT005810-AW-1*
*TEAM LEADER: EMPLOYEES & CONTRACTORS CONDUCT
R20 000 CTC*
Our client in Insurance who is based in the Northern Suburbs is seeking to employ and team leader within their employees and contractors department.
**Minimum requirements:
**
* Grade 12 or similar qualification essential.
* RE5 qualification.
* Legal background preferred.
* Computer literate (Excel, Word & Outlook skills will be advantages).
* Excellent written and verbal communication skills in English is essential.
*
Consultant: Asia Williams - Dante Personnel Cape Town
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MzA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243046&xid=1555_55304
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We are seeking to appoint Exam Invigilators to start on 1st June 2022.Fit and healthy retired school teachers and lecturers are encouraged to apply. Post graduate students in Education are also welcome. Your responsibilities would include the following:Supporting students with scribing (if needed)Monitor students to ensure that exam conditions are metSet up and prepare the exam resources for the the exam venuesBe available for the duration of the examsComplete paperwork regarding the collection and return of exam materialsBehavior Attributes: Accuracy, Diligence, Punctuality, Integrity & able to stand and walk around for up to two hours at a timeHalf day and full day rates apply.We are passionate about the transformative impact of education as a catalyst to unlock the best of what people can be, and actively seek ambitious, purpose driven and emerging business leaders who want to take South Africa forward.REQUIREMENTS To be part of our dynamic team, please send a 2 page CV with a motivation letter to lizel.vanbiene@tsiba.ac.zaClosing Date for Applications: 31 May 2022.If not contacted within 14 days after the closing date, please consider your application unsuccessful. For more information please visit https://www.tsiba.ac.za/about/join-our-team/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NTg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242752&xid=1320_16587
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Our client, a prestigious metal processing and assembly manufacturing company, seeks to employ a energetic, goal driven, experienced and organized professional Production Manager to assume a Head of Production and Operations of their plant in Cape Town.Please note that this role does have non-negotiable criteria that must be met in order to be considered and assessments will be conducted prior to interviews, specifically experience in metal shaping and processing, with preference to aluminum, pewter and stainless steel ADDITIONAL REQUIREMENTS TO MEET FOR CONSIDERATION: You will have a Degree in Engineering, Supply Chain or Operations Management, coupled with 10+ years experience in the production of fine metal products and at least 5 years at Senior Management level.You will have a solid track record in implementing processes to improve production, reduce waste, improve quality and ensure the morale of the team is positive and motivatedYou will have an above average understanding of assembling metal products, ensuring safety at all times and enforcing the company’s policies and procedures are upheld and reflected in the final productsYou will have an overall understanding of retail planning and supply, having good interpersonal skills to ensure cross functional department relationships are maintained.You will be a natural leader, an achiever of goals and objectives and a problem solver, who motivates the team and communicates effectivelyA working knowledge of ERP system such as Syspro or SAP is essentialA clear criminal and credit record is essential and verifications will be conducted. Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5NDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177401&xid=1108_49489
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PURPOSE OF THE JOB
Provide data and analytical support to manage and improve Confluents sales processes and cycle, as well as utilizing pipeline data to help report, analyse and forecast the companys current quarters business.
HIGH-LEVEL JOB OBJECTIVEs
· Be responsible for accurate forecasting and pipeline analytics as well as reporting and analysis of sales results (including system dashboards)· Work with the (A)VP of Sales, RSDs and Finance to refine go-to-market models and sales methodology, including identifying and solving pain points within the organization and sales process· Proactively identify issues and solutions to improve the efficiency of the sales force· Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics· Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts· Partner with the Sales leaders to facilitate our global sales territory planning, by creating and allocating territories as the sales team grows· Own communication to the field and maintain calendar of communications from a global to subregion standpoint as well as sales process adoption· Manage all daily ad hoc requests from all business units (Finance, Compensation, AE’s, Data Science, etc.)· Work closely with other Sales Operations Managers to share knowledge, best practices and facilitate standardization across the whole sales organization
4.1 Level of Education Level of tertiary education Grade 12 Essential BA/BS degree Desirable
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
Job – related work experience 3-5 years of Sales Operations experience preferably in a SaaS/cloud company Experienced working with a Partner Channel Team is a plus
4.4 Job KnowledgeDeep understanding of Salesforce best-practices and functionality Comfortable engaging at all levels in an organization to deliver resultsExcellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
Advanced excel skills requiredEndless curiosity and a need to dive deeper for understandingAbility to develop and maintain effective working relationships and display diplomatic and remarkable interpersonal skills with colleagues and other partnersKnowledge of Tableau and Anaplan is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzMDUwMjkzP3NvdXJjZT1ndW10cmVl&jid=1156161&xid=2313050293
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This person will report to the Team Leader - Sales.
PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residentialAnswering incoming sales calls and processAchieving personal monthly sales objectives and KPIs as set byMaintaining the Company’s customer base via effective account managementGrowing the Company’s customer base via identification of new opportunities and converting those opportunities into newTracking and reporting key personal sales metrics on a dailyMeticulous lead generation and sales pipelineMeticulous management of tickets andConducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).Ensuring strict adherence to all SOPs and other internal processes &Capturing customer information, orders, invoices, compliances and all related information accurately onAttending and assisting with marketing events whereActively communicate of key competitorEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies andEffectively following-through of all tasks assigned byAlways portraying the company to stakeholders in a positive
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).Proven salesOwnership – able to take responsibility, troubleshoot problems and work withAbility to work under pressure and comfortable operating in a fast-changingAble to cultivate trust and credibility and maintain strong workingRelationship buildingGood negotiation and deal closing skills.Excellent communication and presentationSelf-management & time management
Education Requirements:
Grade 12 is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgzMzA2OTM/c291cmNlPWd1bXRyZWU=&jid=1296766&xid=148330693
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Head of Human Capital
Dept: Human Capital Department
Location: Hybrid working arrangement, located virtually and in office in Cape Town as required, i.e. 3 days at home and 2 days at the office per week
CORE PURPOSE OF THIS ROLE
To lead and direct the routine functions of the overall Human Capital Department and the HC team, through developing and maintaining a savvy Human Capital infrastructure that achieves the desired company culture and that delivers against the company’s strategic intent.
CORE ACCOUNTABILITIES
Participate with developing the company’s Human Capital Strategy and provide strategic HC leadership within the businessLead and inspire a great human capital teamDevelop, maintain and monitor a sound and savvy HC infrastructure, including developing and implementing company policies and practices, co-ordinating organisational structuring, overseeing the defining of roles and responsibilities, job evaluations, recruiting talent, benchmarking and administering pay & benefits, driving a high performance and effective individual and team culture, talent management, ensuring sound employee and industrial relations, procuring, implementing and monitoring HRIS systems and ensuring sound information is extracted, trended and reported to derive value and transformation for the business and the people in itEstablish and oversee human capital and payroll budgetEnsure the performance management philosophy and methodology are well designed, defined and executed so to drive a seamless performance management planning and review processDrive a high-performance culture through ensuring all professionals and leaders have relevant, clear and crisp transformational/ growth KPI’s that aligns directly with the company’s business imperativesWork with the corporate branding department to ensure effective execution of the employer of choice strategy with the required messaging across various channels and marketing collateral that is fit for purposeWork with Brand team to develop a sound internal communications plan and provide input into employee newsletters, surveys, polls, eventsLead employee relations and represent the company externally related to employment related litigationMonitor impact and sentiment across leader/ employee engagement channels and co-create with LOD Manager to ensure that the defined company culture remains in-tact among all internal stakeholdersEnsure all HC projects are managed effectively and that project campaigns are launched with innovation, drive and commitment while monitoring the achievement of the desired outcomesOversee Remuneration and Benefits benchmarking and formulate plans to remain best in classOversee payroll budgeting (including strategic a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODU2NjYxNTk2P3NvdXJjZT1ndW10cmVl&jid=1466232&xid=3856661596
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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Senior Transitions Manager
Location: Cape Town – CBD
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of TransitionsThe incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementationThe incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projectsProvide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibilityThe job will involve extensive interaction with business users, senior management and IT personnelTo lead client engagements, ensuring consistent service deliveryBusiness development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basisTraining and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skillsProblem solving skillsBPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environmentDomain knowledge in specific vertical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM2NDI1OTEzP3NvdXJjZT1ndW10cmVl&jid=1506839&xid=1336425913
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About the Role:
Our client is looking for an experienced Senior Developer that will be responsible for overseeing junior developers on projects; and supporting various development duties. The responsibilities of Senior Developers include writing code, analyzing data, and contributing to the design and implementation of software. The suitable candidate will have team leader responsibilities within the department.
Responsibilities:
Performing coding assignmentsReviewing code work for accuracy and functionalityCreating and implementing design plansAnalyzing code segments regularlyDelegating tasks to team membersKeeping up-to-date with industry trends and technology developmentsManaging a small team of junior developers
Minimum Requirements:
Degree in Computer Science/Information technology or equivalent experience (5+ years)5-7 years’ relevant experience in Software developmentKnowledge and experience with one or more development methodologiesExperience in developing engineering processes
Additional Key Requirements for This Position Include:
Extensive knowledge of software development and its technologiesStrong knowledge of Javascript, Python, and PostqreSQLSolid experience in codingStrong knowledge of user interfacesStrong knowledge of HTML and web frameworksGood with communicationGood time management skillsMust believe in agile methodologies and love collaborationsMust be flexible, with an open mind to find solutions to overcome challengesAbility to multitask while working under pressureTrustworthy, reliable, and responsibleTarget and outcome drivenMethodical approach to work with a ‘can do’ attitudeSelf- Motivated and passionate about motivation within a team
Benefits & Perks Available:
Our client is not your average 9-5 company. They work together and play together and because they really care, they offer plenty of perks too:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiatives
Access to excellent Employee Assistance Programs with 24 hour counselling services available for employees and their family membersHigh end tech - company laptops and equipmentRemote working conditionsTruth coffee and healthy, wholesome on-site cateringReward and recognition ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDU3ODE3ODA/c291cmNlPWd1bXRyZWU=&jid=908513&xid=845781780
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
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Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the whole department.
Key Responsibilities:
Handle escalations from our Licensees and 3rd party organisationsDevelop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud riskEnsure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicableProvide strategic insights via regular high-quality reporting to the management teamAct as an escalation resource for cases that require more in-depth investigation and knowledgeOversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient wayMonitor team performance, KPIs, and SLAs and motivate the team to achieve goalsWork closely with QA to ensure service levels are met and any training gaps are fulfilledMonthly Team feedback sessions and managing progress of direct reports.Recruitment of team members, subject to agreed criteriaHold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the teamBe the subject matter expert in your verticalHold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)Document and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Making operational and process decisionsExperience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExtensive knowledge of Anti Money Laundering Regulations and Responsible GamingExperience in working for an international contact centreAbility to work in a multi-dimensional environmentGrade 12 or equivalentAttention to detail and time management skills
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODU5NzI3NjU2P3NvdXJjZT1ndW10cmVl&jid=1237461&xid=2859727656
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
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