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Sales Agent - Residential (B2C)
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1 year ago1831 views
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General Details
Description
This person will report to the Team Leader - Sales.
PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
- Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residential
- Answering incoming sales calls and process
- Achieving personal monthly sales objectives and KPIs as set by
- Maintaining the Company’s customer base via effective account management
- Growing the Company’s customer base via identification of new opportunities and converting those opportunities into new
- Tracking and reporting key personal sales metrics on a daily
- Meticulous lead generation and sales pipeline
- Meticulous management of tickets and
- Conducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).
- Ensuring strict adherence to all SOPs and other internal processes &
- Capturing customer information, orders, invoices, compliances and all related information accurately on
- Attending and assisting with marketing events where
- Actively communicate of key competitor
- Embodying the highest levels of professionalism, integrity, honesty, and adherence to company policies and
- Effectively following-through of all tasks assigned by
- Always portraying the company to stakeholders in a positive
The successful candidate must have the following experience/skills: -
- Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).
- Proven sales
- Ownership – able to take responsibility, troubleshoot problems and work with
- Ability to work under pressure and comfortable operating in a fast-changing
- Able to cultivate trust and credibility and maintain strong working
- Relationship building
- Good negotiation and deal closing skills.
- Excellent communication and presentation
- Self-management & time management
Education Requirements:
- Grade 12 is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgzMzA2OTM/c291cmNlPWd1bXRyZWU=&jid=1296766&xid=148330693
Id Subtitle 1121891090
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ABC Worldwide
Selling for 2+ years
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ACCOUNT MANAGER Eastern Cape / Port Elizabeth
ROLE PURPOSE
To market and sell all our company products and services to new and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES
In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:
Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services The Company provides.Engages with clients on a regular basis to maintain sound relationships.Acts as primary contact between Clients and The Company for purposes of:
negotiating prices within the parameters of the Authority Frameworkproviding customised solutionsproblem/issue resolution
Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.Maintains a current and updated database on all clients in own portfolio.Keeps informed of legislative requirements pertaining to document & records management.Ensures effective classification of client information to ensure fast and accurate retrieval.Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.Compiles and reports on boxes past due on a quarterly basis.Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients’ portfolios data integrity is accurately maintained.Assists with preparing ...
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General administration and customer account processing and reconciliations (query resolution process)Processing and matching of customer transfer notesReconciliation of accounts and controlling of equipmentConducting Daily/Weekly/Monthly/Quarterly stock countsConducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving incorrect equipment balancesInvestigate and resolve queries from the business & customersChase responses on Health Check queries (if applicable)Daily/Weekly/Monthly Reporting – Customer & Internal ReportingLogging of necessary activities and Service RequestsLogging Collection / Return orders when neededLog necessary escalations to the businessMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesAttend management meetings if requiredCompiling and Presenting Key Performance Indicator reporting for customer & ManagerReconciliation of accounts and controlling of equipmentInvestigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting – Customer & Internal ReportingLog necessary escalations to the business
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Main Activities
Client Service: Clients serviced according to Service Level Agreements.Associate Service: Effective recruitment to competently meet Client requirements.Staffing: Maintain updated Associate Database specifying details of suitably competent Associates.Induction: Ensure that Associates fully understand, and comply with, specific Client Rules and Regulations.Associate Care: Ensure workplace Health & Safety compliance and follow IOD procedures when required.Record Keeping: Maintain Invoice & Associate Files (Timesheets) to include all Mandatory Information.Associate Attendance Monitoring: Daily Attendance/Absenteeism Timesheet recording and Status.Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines thereby ensuring accurate and timeous Associate earnings payments and Client Invoicing.Support Organisational Development through communicating possible new and existing Client growth requirements to the Business Line Manager.Teamwork: Build and support relationships with Clients and Associates, and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
Required Competency
Professional Manner; Positive Attitude; EmpathyGood Communication Skills at all levelsKnowledge of Company’s Recruitment and Internal Administration ProcessesAttention to Detail / AccuracySelf-Motivated; High Level of EnergyAbility to Work Under Pressure; Deadline DrivenWorking Knowledge of BCOE, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils
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Our national client in the Materials Handling space, based in Cape Town (Joostenberg), is looking to employ an experienced Sales Representative; preferably with 2 – 3 years proven sales experience in the forklift industry.
Overview of role:
Rendering a high quality of customer service.Building new customer relationships and maintaining existing customer relationships.Meet monthly sales targets.
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Grade 12.2 – 3 years proven sales experience in the forklift industry.Technical knowledge of the product.Computer literate including experience working on a CRM system.Proven track record related to sales achieved for the last 12 months.Must be always professional.
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
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Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
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