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Key Responsibilities 1. Customer Returns Administration • Receive and review customer return claims via email, system submissions, or customer service requests. • Verify return requests against company return policies and sales documentation. • Capture and log return requests accurately on the company system. • Issue return authorizations where applicable. 2. Returns Processing • Coordinate the collection or receipt of returned goods from customers. • Ensure returned stock is correctly booked into the warehouse or returns area. • Verify quantities, product condition, and reason for return. • Liaise with warehouse staff to confirm physical receipt of returned items. 3. Investigation and Validation • Investigate reasons for returns such as damages, incorrect supply, expired products, or customer errors. • Work with sales, warehouse, and logistics departments to resolve discrepancies. • Maintain documentation and supporting evidence for all returns. 4. Credit Processing • Prepare and submit credit requests based on approved returns. • Ensure credits are processed accurately against the correct customer account. • Follow up with finance/accounts to ensure timely processing of credit notes. 5. Communication and Customer Service • Provide feedback and updates to customers regarding the status of their return claims. • Maintain professional communication with customers and internal departments. • Resolve return-related queries in a timely and efficient manner. 6. Record Keeping and Reporting • Maintain accurate records of all returns, credits, and related documentation. • Track return trends and report recurring issues to management. • Assist with monthly reporting on returns volumes, values, and reasons. 7. Compliance and Process Improvement • Ensure all returns are processed according to company policies and procedures. • Identify areas for improvement in the returns process and recommend solutions. • Support audits by providing documentation related to returns and credits. ________________________________________ Key Skills and Competencies • Strong administrative and organizational skills • High level of attention to detail and accuracy • Good problem-solving and investigative skills • Strong communication and customer service skills • Ability to work with multiple departments • Proficiency in Microsoft Office and ERP systems ________________________________________ Email cvs to recruitmentdbn@assign.co.za/call 0317093517Responsibility: Minimum Requirements • Grade 12 / Matric • 2–3 years’ experience in an administrative role, preferably in returns, logistics, customer service, or warehouse administration • Experience in a wholesale or retail distribution environment advantageous • Experience with ERP or inventory management systems beneficial ________________________________________ Key Performance Indicators (KPIs) • Turnaround time on return claims • Accuracy of return processing and credit notes • Resolution rate of return queries Email cvs to recruitmentdbn@assign.co.za/call 0317093517Salary: R7 500.00Job Reference #: assignreturnsConsultant Name: Neri Reddy

ASSIGN SERVICES (Pty) Ltd

New Germany

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FMCG Jobs in Pinetown in Pinetown (1 results)

Results for FMCG Jobs in Pinetown in Pinetown