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Customer QA Manager - Remote - E-Commerce / health

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Our client, a global e-commerce wellness company, is seeking a solutions-driven Customer Quality Assurance Manager to lead our efforts in evaluating and improving the customer experience. The focus of this role will be to analyze and identify the root causes of quality issues and to continuously drive customer excellence. Please note that this is not a customer-facing roleyou will work behind the scenes to investigate customer concerns, analyze and assure product quality, and collaborate closely with the departments involved in sourcing, launching, marketing, and delivering our products.In this role, you will be responsible for building a robust quality review framework and leading a team to generate actionable insights. You will serve as the voice of the customer in our internal processes across product sourcing and development, marketing, and delivery. Youll scrutinize customer reviews and proactively gather feedback to liaise with Product Development, Supply Chain, Sourcing, Customer Service, and Marketing/Sales teamsensuring feedback loops are closed, quality issues are addressed, and long-term improvements are implemented.This role is essential to protecting our brands reputation, ensuring consistency in the customer experience, and driving customer excellence by promoting cross-departmental accountability throughout the product lifecycle.ResponsibilitiesQuality Evaluation and Analysis:Establish and manage a process for collecting and reviewing customer reviews,feedback,messages,emails etc. with a focus on quality.Analyze customer feedback and any return data, identify recurring patterns, and assess the root causes of quality-related issues.Build and maintain dashboards and reports to visualize trends and performance metrics.Identify, track, and resolve customer experience gaps across the business, ensuring a smooth and engaging journey for all customers.Ensure both positive and negative feedback is relayed as both can be used to grow the business. Cross-functional Collaboration:Identify issues related to customer experience or product quality, and propose actionable, data-backed solutions.Collaborate with relevant departments (Product Development, Copyright and Supply Chain, Marketing/Sales, and Customer Service) to implement the proposed solutions effectively.Work with the M https://www.executiveplacements.com/Jobs/C/Customer-QA-Manager-Remote-E-Commerce-health-and-w-1198418-Job-Search-6-27-2025-9-07-52-AM.asp?sid=gumtree

9mo

Executive Placements

Adelaide

Customer Service Manager (Textile/Interior Design)

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To lead and manage the Customer Services Team in Port Elizabeth. Interior Design or Textile background is essential This role is responsible for overseeing for the departments operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.RESPONSIBILITIESSupervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and issues.Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered to.Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services team.Review weekly team performance statistics and assess productivity in collaboration with the Team Leader.Conduct weekly reviews of credit note statistics and implement corrective actions where necessary.Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.Handle escalated customer queries, providing high-level support and maintaining service excellence.Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related processes.Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and tracking.Process all customer credits and returns in line with company policies and timelines.Communicate proactively with customers regarding delayed shipments and manage expectations accordingly.Contribute to the development of customer service strategies, ensuring they align with overall business goals.Analyze customer feedback and identify areas for improvement and implement new strategies to enhance customer service processes.Experience & Qualification Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and at https://www.executiveplacements.com/Jobs/C/Customer-Service-Manager-TextileInterior-Design-1204296-Job-Search-07-18-2025-02-00-14-AM.asp?sid=gumtree

9mo

Executive Placements

Despatch

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Basic Requirements:Formal Tertiary education: Project Management DegreeMechanical / Electrical Engineering / MechatronicsIndustrial Engineering w/t Automotive background. Languages: English (speak, read, write)Afrikaans (speak, read, write)German (Advantageous) Experience: Application experience in the Project Management field (Advantageous)Drivers Licence: Code 8- (required) Job Objectives:To work within the Projects department team, as a Project Graduate Intern:To successfully support assigned Project managers, individually manage and co-ordinate the process of operations from when the orders are received from customers, to obtaining full project sign-off and payment by the customer for such orders. Managing risks, ensuring project as well as payment milestones are met, while maintaining a good customer relationship. Preforming all administrative tasks assigned, in support of meeting Department KPIs. Main Tasks and Responsibilities: Technical/Project Risk:o Liaise with project sales department in establishing cost and time effective concepts for customer beneficial useo Establish full understanding of the scope of work on project inceptiono Obtain all the customers requirements for the order receivedo Assess the feasibility of requirement for the order receivedo Continually liaise with customer ensuring project requirements e.g., technical specifications, drawings, etc. are made available timeously, as well as supplying updated project status reports. Project Milestones:o Establish a project plan, accommodating the financial and timing constraints supporting order requirementso Determine resource requirements for the established project plano Liaise with customers to consolidate and finalise the project timing and delivery arrangementso Through the duration of the project, any date changes on the project schedule, are to be managed and effected by the Project Managero With the support of a structured Project management team (Hods), the Project Manager is to ensure the successful completion of the project, as established and determined by received ordero Chair weekly scope of work meetings, to consolidate project status with project management team. Quality:o Support JQS (Jendamark Quality System)o General Management, supporting the company Code of Conduct and all company policieso To supporting the wellbeing and the best interests of the company. Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998Jendamark Automa https://www.jobplacements.com/Jobs/G/Graduate-Intern-Project-Management-1205695-Job-Search-7-23-2025-7-36-55-AM.asp?sid=gumtree

8mo

Job Placements

Despatch

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The primary objective of the Parts Counter Salesperson is to sell spare and replacement parts and equipment to external clients, as well as internal workshops; to process information, records, orders, stock levels, accuracy of stocks and to maintain, evaluate and continuously improve policies, procedures, standards and processes for the parts sales function. Responsibilities:To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:Perform overall sales function of parts and aftermarket product sales to external and internal clientsAnswer customers questions about products, prices, and availability.Timeously and accurately prepare and distribute quotes.Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.Maintain accurate records, using automated systems.Prepare sales contracts for orders obtained and submit orders for processing.Collaborate with colleagues to exchange information such as selling strategies and marketing information.Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.Determine replacement parts required, according to inspections of old parts, customer requests, or customers descriptions of malfunctions.Receive and fill telephone orders for parts.Fill customer orders from stock.Prepare sales slips or sales contracts.Responsible for stock takes – perpetual and bi-annual.Advise customers on substitution or modification of parts when identical replacements are not available.Examine returned parts for defects, and exchange defective parts or process credit notes.Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeouslyResponsible for timeous and accurate execution of all administrative duties related to this position.Responsible for standby dutiesResponsible for stock take exercisesOverall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients Participation in team/department meetings and development/training initiatives to ensure that Parts Warehouse functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communicationResponsible for daily / monthly ordering of stockR https://www.jobplacements.com/Jobs/P/Parts-Counterhand-1276487-Job-Search-03-30-2026-07-00-15-AM.asp?sid=gumtree

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"customers" in Eastern Cape

customers in Eastern Cape (448 results)

Results for customers in "customers" in Eastern Cape in Eastern Cape