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A steel supplier in the Umbilo area is looking for hard working, trustworthy code 8 drivers to perform collections and deliveries among other general tasks.. Minimal driving experience is required but knowledge of routes around Durban would be beneficial. Candidates also need to have basic mathematics skills as well as be able to measure dimensions of goods accurately. Suitable applicants can submit their CV to hr@harkus,co,za

10h

Umbilo

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Latin Spanish Speaking Customer Service Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the le...Job Reference #: 202651

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Urdu and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experience ...Job Reference #: 202639

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*Reference: PE009588-Tabz-1* As a Network Engineer youll have responsibility for setting up, developing, and maintaining the networks within the company. *Experience and Qualifications:* * Matric * Relevant Diploma * Cisco Certifications (CCNA, CCNP) required * Strong understanding of network infrastructure and network hardware. * Deep understanding of application transport and network infrastructure protocols (e.g IPSEC, HSRP, BGP, OSPF, 802.11,QoS) * Deep understanding of and the ability to create accurate network diagrams and documentation for design and planning network communication systems. * Provides specific detailed information for hardware and software selection. * Network security experience. * Hands-on experience with monitoring, network diagnostic and network analytics tools. * Solid understanding of the OSI or TCP/IP model. * LAN and WAN experience. *Responsibilities* *Manage (Internal Process)* * Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) * Performing disaster recovery operations and data backups when required. * Perform network maintenance and systems upgrades including services packs, patches, hot fixes and security configurations. * Monitor performance and ensure system availability and reliability. * Provide Level 2/3 support, troubleshooting and diagnosis to resolve issues. * Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. * Select and implement security tools, policies and procedures in conjunction with the company’s security team. * Liaise with vendors and other IT personnel for problem resolution. * * *Engage with clientys in a client centric manner (Client Services)* * Provide authoritative, expertise and advice to clients and stakeholders * Build and maintain relationships with clients and internal and external stakeholders * Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed * Make recommendations to improve client service and fair treatment of clients within area of responsibility. * Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. * * *Self-management and teamwork (People)* * Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders * Positively influence and participate in change initiatives * Continuously develop own expertise in terms of professional, industry and legislation knowledge * Contribute to continuous innovation through the development, sharing and implementation of new ideas * Take ownership for driving career development * Effectively manage time and ensure optimal productivity * Ensure technical product and legislative knowledg https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NTMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243336&xid=1555_55532

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A dynamic Managed IT Services Provider in Durban seeks the expertise & strong leadership of proactive Technical Manager with the ability to translate vision into strategy and guide execution. Your role will entail ensuring Quality and Standards of services provided, and advice offered are upheld while being responsible for the successful functioning of the Technical Team and the service it provides. This will be achieved through ensuring the respective appropriate tooling, platforms, measurements, processes, training, feedback, mentorships, coaching, and review mechanisms are in place for each staff member and team of staff members. The ideal candidate must have a suitable Degree/Diploma and industry-related Certifications, 10+ years experience in IT including 5+ years managing people in a leadership or management role. You will require solid knowledge of MSP RMM Platforms (N-ABLE/Kaseya), VMware/vCenter and Hyper-V & experience with Server OS and associated technologies project management, installation, configuration, and troubleshooting (Windows 2019, 2016, 2012/R2, 2008, 2003, MS Exchange, Office365, AD, security).Duties:Recurring responsibilities - Daily early morning operational checks and coordination of the technical resources. Stay up to date with any active sensitive tickets or tasks, guiding the Technical Team to successful completion both from within the ticket management system and on a face-to-face basis in an effort ensure to all incidents and changes are progressed and cleared within SLA or customer set expectation. Provide ongoing coaching to the Technical Team both in the moment and proactively in training sessions where required. Work in the ticket management system, reviewing and actioning all assigned tickets that need to be dealt with by the Technical Manager. Assist the Service Manager to ensure the daily effective and efficient operations of the Support Operations Team. Function as the internal point of contact for any technical queries to and from the rest of the business. Swiftly act in the event that failure management is required, quickly grasp then take charge, pooling the correct resources and then driving the matter at hand through to resolution. Perform failure investigations as part of failure management through root cause analysis with report back to the customers and management, feeding the information back into the continuous improvement cycle. Deal with staff and customers in an efficient, professional, courteous manner. Communicate critical level status to the Account Management & Executive Teams as required where matters arise. Co-ordinate technical challenges with the Service Manager and Coordinator where required. Occasional visits to site if required for the purpose of training staff or dealing with https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MjAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214874&xid=1320_14203

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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214736&xid=1320_14053

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Retail Strategy Manager (Shopper Marketing) - Durb

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CORE PURPOSE OF THE JOB The Retail Strategy Manager will oversee strategic retail initiatives that will support the development of growth plans and profitability goals within the Company. Responsible for conceptualising retail marketing ideas, making evaluative judgements and developing creative concepts for client. Responsible for enhancing the strategic partnership with key client by delivering relevant actionable insights, and strategic leadership.· Developing a shopper marketing strategy for client based on shopper insights.· Tailoring shopper marketing campaigns according to insights from consumers.· Overseeing beginning to end multi-channel shopper marketing campaigns.· Developing point of sale for use in store· Project management of various marketing campaigns.· Delivering activation plans that span the entire shopper journey.· Tracking and reporting results of various in store marketing campaigns.· Managing brand budgets and maximising return on investment.REQUIREMENTS Degree or diploma equivalent in Marketing ESSENTIALMinimum 5-10 years experience in MarketingA background in Project Management and Marketing Management would be advantageous.SA Citizens onlyMust be Criminal ClearMust reside in Durban or be willing to relocateExperience Must have assumed a leadership role within a Creative Department/Agency.Ideally should come from an advertising or marketing backgroundThe candidate should have significant creative design experience as well as considerable knowledge of the retail market.Has experience relative to conducting creative pitches to customers.Behaviours, Knowledge, Skills and Attributes Must be an exceptional thinker and visionary in thoughtExcellent design skills, including typography, layout, colour and conceptualStrong communication, inter-personal, leadership skillsA keen understanding of people, management processes, and customers needsMust be customer focused and flexible with good relationship-building skillsWork with multiple projects under strict deadlinesCandidate must be creative, imaginative, persistent, and able to communicate their ideas in writing, visually, and verbally.Must be well-read, open to new ideas and influences and quick to react to changing trends.Good business sense and sales ability with strong presentation skills.Great collaborative skills, rigorous analytical skills and strong creative driveTechnical skills Strong technical ability in conceptual and structural designAbility to develop project plans, schedules, work breakdown structures and to lead and coordinate projects.Skilled in organizing resources and establishing priorities.Familiar with Apple Mac and Microsoft Office https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0MTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214607&xid=1109_84192

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Our client in Morningside Durban is looking for a BI Developer who can design, program, document and support database projects in support of the business’s day-to-day operations. This position will support the business units, and ensure process improvement and promotion of new tools and techniques. Essential Duties and Responsibilities: * Design, develop, document, analyse, create, test, modify and support ETL packages in SSIS for example but not limited to the design and program of SSIS packages to maintain different reporting tables and interfaces to and from external systems * Perform complex data transfers, interfaces, and conversions * Ability to assess the complex data and systems of the business and be able to design solutions in support of these systems * Provide support to business functions * Participate in data management and auditing, querying advance data for analysis and identification of anomalies * Provide input for the establishment of system policies and procedures, standards and schedules Skills and Experience: * Minimum of 3 years’ experience as a BI Developer using one of the popular BI tools e.g. Qlik Sense, PowerBI, Tableau etc. * Significant proficiency with SQL and writing queries against complex database structures. * Experience in T-SQL and SSIS development * Experience in data warehousing, data analysis and data modelling * Must be organized to effectively manage multiple projects and shifting priorities * Maintain confidentiality as required and appropriate * Must feel comfortable dealing with clients’ face to face. * Must be able to work as part of a team. * Experience using SQL Server and SSRS for Business Intelligence * Exposure to the following: * Microsoft Development Technologies * SQL Server * Integration Services (SSIS) * Reporting Services (SSRS) * Analysis Services (SSAS) * Visual Studio * Microsoft Desktop Technologies * Office * PowerBI Please send your CV to (recruitment@recruitech.co.za)(mailto:recruitment@recruitech.co.za) or for more information, contact us on 087 151 1526 (VoIP) or 031 566 6418. In sending your CV, you confirm that you have read and understood our POPI Policy found on our website (www.recruitech.co.za)(http://www.recruitech.co.za). Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information. Cost to company. Skills and Experience: * Minimum of 3 years’ experience as a BI Developer using one of the popular BI tools e.g. Qlik Sense, PowerBI, Tableau etc. * Significant proficiency with SQL and writing queries against complex database structures. * Experience in T-SQL and SSIS development * Experience in data w https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189901&xid=1555_25436

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Lead Learning Designer (JB1616)DurbanMarket RelatedManagement of the Programme Development unit at Head office. To ensure that new academic programmes, which are of high demand within a specific target market is designed and study guides are developer across all higher education brands.Main Purpose of the Job:It is the duty of the manager of the Programme Development unit to manage their team with effective leadership, mentorship and correct development processes for new qualifications and short learning programmes for all higher education brands.The manager will ensure that all project management procedures are followed correctly with proper planning, coordination and control of all production, evaluation and distribution officers and external independent contractors and companies that create content for the brand.Educational Requirements:Minimum 4 years working experience within the field of Tertiary EducationWorking experience in teaching and learning/academic administration/project management/short learning programmesExperience in programme planning/curriculum design and management of academic contents for higher education institutionsHonours Degree of recognize equivalentExperience in assessment of plagiarismDemonstrated experience developing online and hard copy study materials to meet design requirementsProject management skillsExperience of workflow processes and policiesExperience in working with academics in Higher education environmentDuties and Responsibilities:Project management of the design and development of all new higher education programmes and or short learning programmes through the group, with working in collaboration with brand staff members.Provide academic support, guidance and leadership to the Programme development unit and management of all programme projectsAssist in the recruitment, select, and work in collaboration with subject matter experts and content creation companies as authors, moderators, editors, and curriculum designers for the development of learning materialsIntegrate principles of teaching and learning to guide the development of highly engaging and effective online modulesTo ensure that content is created and aligned to the institutional templates and policies and implement strategies to develop appropriate online content for existing (face to face/Contact)Generate feedback from academics on the efficacy and suitability of academic material.Research and benchmarking on existing and new academic programmesManage the QA process of new programme design and development and coordinate the various stages in the creation of academic material https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNTg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178635&xid=1109_70587

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"jobs general work" in Durban

jobs general work in Durban (1,093 results)

Results for jobs general work in All Categories in Durban