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1
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Were seeking a talented Software Engineer to join our dynamic development team. Youll work on cutting-edge projects, collaborate with cross-functional teams.Key ResponsibilitiesDesign, develop, and maintain robust web applications using modern frameworksCollaborate with product managers and designers to translate requirements into technical solutionsWrite clean, efficient, and well-documented codeParticipate in code reviews and contribute to team knowledge sharingTroubleshoot and resolve technical issues across the full stackOptimize application performance and ensure scalabilityStay current with emerging technologies and industry best practicesRequired QualificationsBachelors degree in Computer Science, Engineering, or related field3-5 years of professional software development experienceProficiency in JavaScript/TypeScript and at least one backend language Strong understanding of database design and SQLFamiliarity with cloud platforms (AWS, Azure, or Google Cloud)Experience with version control systems (Git)Excellent problem-solving and analytical skillsStrong communication and teamwork abilitiesValid drivers license
https://www.executiveplacements.com/Jobs/S/Software-Engineer-1199847-Job-Search-07-03-2025-02-00-17-AM.asp?sid=gumtree
7mo
Executive Placements
1
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Our client is seeking a Business Sales Consultant to join their team. This position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry.Location: CenturionJob type: Permanent On-siteDuties and ResponsibilitiesIdentify opportunity and generate sales in the corporate sectorAchieve a monthly installation target on Core products and Value Added ServicesMaintain and develop an existing corporate databaseMaintain the required level of product knowledge determined by management and measured quarterly by product assessmentsPresent at Boardroom and Executive levelAccomplish expected call rates determined by managementProvide service to both existing and prospective clientsCompile & submit reports at management’s requestManage and action leads supplied from our outbound call centre within timelines determined by managementMinimum RequirementsA minimum of a Matric / Senior CertificateA related Tertiary qualification will be advantageousAt least 5 years’ sales experience in the Corporate/Business/Automotive markets with distinct knowledge of B2B solutions salesCompletion of a recognised formal sales training courses or relevant experienceComputer literate: MS-OfficeValid Driver’s LicenseOwn reliable transportProven track record of sales target achievementSkillsExcellent presentation skillsNegotiating and Sales SkillsExcellent communication and organizational skillsSelf-motivated and passionate about driving Salesteam playerCustomer Orientated and Solutions drivenShould you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
https://www.executiveplacements.com/Jobs/B/Business-Sales-Consultant-1199449-Job-Search-07-02-2025-02-00-15-AM.asp?sid=gumtree
7mo
Executive Placements
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Salesperson Needed – Tyres & Car AccessoriesA reputable and established business in the Athlone area is looking for a motivated Salesperson to join our team.Requirements:Previous knowledge or experience in tyres and car accessories (advantageous)Strong communication and customer service skillsReliable, honest, and target drivenWillingness to learn – full product training will be providedPosition Details:Start date: Mid January 2026Interviews will be conducted online prior to the start dateOpportunity to grow with a well-known businessHow to apply: Please email your CV/resume to lee0363@gmail.com
19d
ParowSavedSave
JOB VACANCY Our Spa is looking for * experienced booking centre Consultants/Administrative Staff* for our office based in Phoenix. We Require Dynamic, Strong, Friendly, punctual , bubbly personalities to join our Team... Please Read Ad properly to see what is required to Apply. General Customer Service, Admin skills & Experience in this field will be an advantageResponsibilities include - -100% Computer Literate-Honest Oraginised individual-Well groom and presentable-Strong Verbal and Written Communication- Reliable means of transport.-People skills tolerance, patience, and care-Excellent time management and self-discipline-Team player with positive attitude, enthusiasm, and emotional control-securing bookings-Excellent attention to detail, excellent hygiene principlesTo Apply kindly Send your CV with a voice note via WhatsApp introducing yourself and explaining why you would be suitable for this amazing opportunity *0655124748* or email your CV to spajobspace@gmail.comPlease Do not call. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available againThank you And Good Luck ...
20d
Phoenix
1
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WE’RE HIRING: CUSTOMER CARE AGENT
GAME 4U | Online Customer Support
Are you passionate about gaming and great with people? GAME 4U is looking for a Customer Care Agent to handle online customer queries and communication across our digital platforms.
Key Responsibilities:
• Respond to customer queries via email, WhatsApp, social media & live chat
• Assist with online orders, deliveries, returns & store pickups
• Resolve customer issues professionally and efficiently
• Provide accurate product and store information
• Maintain a friendly, helpful, and on-brand tone at all times
Requirements:
• Excellent written communication skills
• Strong customer service mindset
• Ability to multitask and work under pressure
• Experience in customer support or eCommerce (advantage)
• Interest in gaming, tech, or electronics (big plus )
What We Offer:
• Work with a leading gaming & tech brand
• Fast-paced, exciting environment
• Opportunity to grow within the company
How to Apply:
Send your CV to careers@game4u.co.za with the subject line: Customer Care Agent – GAME 4U
️ Level up your career with GAME 4U!
14d
WestvilleSavedSave
At Marcel’s Gourmet Frozen Yoghurt, we pride ourselves in manufacturing and supplying the best quality products and service to our customers. The Shop Assistant plays a
key role in the continual success of quality
service delivery.
The successful candidate will be expected to carry out their tasks with pride, integrity, and enthusiasm
to ensure exceptional service delivery. They, alongside
the rest of the team will drive, the vision and mission
of the company. This
necessitates a
self-motivated, friendly and passionate individual with a can-do attitude.
Minimum Requirements:
· Grade 12 (Compulsory)
· Experience working
on a “POS” or
cashier system
· Retail working
experience in a similar position
(Advantageous) · Telephone etiquette
· Excellent customer
service
· Good written and verbal communication
· Computer literate – Microsoft Office
(Excel,
Word,
Email)
Key Responsibilities:
· Good customer relations at all times which include
but
is not limited to the following: - Greeting customers in
a professional
and friendly manner
- Answering telephone calls - Serving customers
- Providing excellent customer service
at all times · Working the cash register and cashing
up of tills
Behavioural Competency:
· Honest, punctual and reliable
· Friendly and willing
to go
the extra mile
Please send your cv to laurenm@marcels.co.za
20d
LangebaanSavedSave
We are looking for an energetic, well presented customer service consultant to join our team within the insurance sector. The ideal candidate should meet the following requirements:1) Grade 12 with previous insurance experience2) Be well organised and meticulous3) Demonstrate top notch customer service skills4) Have the ability to meet deadlinesRemuneration to be discussed at the interviewemail cv's to officemanager@ncibrokers.co.za
20d
Pietermaritzburg
1
SavedSave
Ready to kickstart your career in customer service? We’re hiring Junior Call Center Representatives in Pretoria. If you’re a people person with excellent communication skills, this is the opportunity for you!Key Responsibilities:Handle incoming customer inquiries via phone.Provide information and assistance to resolve issues.Ensure customer satisfaction through effective communication.Document and update customer records accurately.Collaborate with the team to meet service level goals.Requirements:High school diploma or equivalent.Entry-level candidates are encouraged to apply.Excellent communication and interpersonal skills.Ability to navigate computer systems efficiently.Eagerness to learn and adapt to call center processes.WhatsApp 067 761 8853 or call 012 880 4295
21d
Eastern Pretoria1
Our client, a global e-commerce wellness company, is seeking a solutions-driven Customer Quality Assurance Manager to lead our efforts in evaluating and improving the customer experience. The focus of this role will be to analyze and identify the root causes of quality issues and to continuously drive customer excellence. Please note that this is not a customer-facing roleyou will work behind the scenes to investigate customer concerns, analyze and assure product quality, and collaborate closely with the departments involved in sourcing, launching, marketing, and delivering our products.In this role, you will be responsible for building a robust quality review framework and leading a team to generate actionable insights. You will serve as the voice of the customer in our internal processes across product sourcing and development, marketing, and delivery. Youll scrutinize customer reviews and proactively gather feedback to liaise with Product Development, Supply Chain, Sourcing, Customer Service, and Marketing/Sales teamsensuring feedback loops are closed, quality issues are addressed, and long-term improvements are implemented.This role is essential to protecting our brands reputation, ensuring consistency in the customer experience, and driving customer excellence by promoting cross-departmental accountability throughout the product lifecycle.ResponsibilitiesQuality Evaluation and Analysis:Establish and manage a process for collecting and reviewing customer reviews,feedback,messages,emails etc. with a focus on quality.Analyze customer feedback and any return data, identify recurring patterns, and assess the root causes of quality-related issues.Build and maintain dashboards and reports to visualize trends and performance metrics.Identify, track, and resolve customer experience gaps across the business, ensuring a smooth and engaging journey for all customers.Ensure both positive and negative feedback is relayed as both can be used to grow the business. Cross-functional Collaboration:Identify issues related to customer experience or product quality, and propose actionable, data-backed solutions.Collaborate with relevant departments (Product Development, Copyright and Supply Chain, Marketing/Sales, and Customer Service) to implement the proposed solutions effectively.Work with the M
https://www.executiveplacements.com/Jobs/C/Customer-QA-Manager-Remote-E-Commerce-health-and-w-1198418-Job-Search-6-27-2025-9-07-52-AM.asp?sid=gumtree
7mo
Executive Placements
6
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Current position- Senior Retail store manager looking for a Monday to Friday position. Great customer service, computer literate, excellent accumin in English both written and spoken. Knowledge of Sage evolution, Outlook, Microsoft office and Excel. Proficient, efficient and honest. Mature and responsible. Own vehicle with a valid driver's licence. Required to give a month's notice by current contract.
23d
VERIFIED
1
SavedSave
Position: Chartered Accountant (CA) – Financial Strategy & ReportingLocation: East Rand, South AfricaIndustry: Professional Services Level: Senior / ExecutiveAbout the Role:We are seeking a dynamic and strategically focused Chartered Accountant (CA(SA)) to join our leadership team. This high-impact role is ideal for a seasoned finance professional with extensive experience in financial reporting, stakeholder engagement, and executive-level decision-making. You will play a pivotal role in leading financial governance, ensuring regulatory compliance, and providing strategic insights to drive business performance and growth.Key Responsibilities:Lead and manage the end-to-end financial reporting process, ensuring compliance with IFRS, tax legislation, and local statutory requirements.Prepare and present monthly, quarterly, and annual financial reports to the Board of Directors, executive team, and key stakeholders.Drive financial planning, budgeting, and forecasting processes aligned to business strategy.Collaborate closely with senior executives and department heads to support informed decision-making through actionable financial insights.Oversee internal and external audits, ensuring risk management frameworks and internal controls are effectively maintained.Serve as a key contributor in board meetings, audit and risk committees, and strategic planning sessions.Provide leadership and mentorship to finance teams, fostering a culture of excellence and continuous improvement.Support mergers, acquisitions, and other strategic initiatives with financial due diligence, modelling, and integration support.Stay up to date with changes in financial regulations, tax laws, and market trends to proactively adapt financial strategies.Requirements:Registered Chartered Accountant – CA(SA) qualification is essential.Minimum 8–10 years of progressive financial leadership experience, ideally within a professional services, consulting, or corporate finance environment.Proven track record of board-level reporting and executive engagement.Strong command of IFRS, Companies Act, and corporate tax regulations.Excellent communication, interpersonal, and analytical skills.Strategic thinker with the ability to influence at all levels of the organization.Advanced proficiency in financial systems (e.g., QuickBooks, Pastel, SAP, Oracle, or similar ERP systems) and Microsoft Excel.Remuneration Package:200K CTC based on experience
https://www.executiveplacements.com/Jobs/C/Chartered-Accountant-1196920-Job-Search-06-24-2025-02-00-15-AM.asp?sid=gumtree
7mo
Executive Placements
SavedSave
DescriptionJoin Our Team! Reservation Consultant WantedWe are excited to offer a fantastic opportunity for a dynamic and motivated individual to join our busy reservations office in Bellville, managing bookings for lodges and campsites
located in Namibia on a one year contract basis.
If you have experience with Innkeeper (CIMSO), Nightsbridge, Siteminder, and
popular online booking platforms such as Booking.com, Expedia, Travelground, and Safarinow, we want to hear from you! Starting salary before deductions is R8700
per month, with a 6-month probation period. Upon successful completion of
the probation period, you will be eligible for additional benefits, including joining the company pension fund and a medical aid contribution.Key Responsibilities:Efficiently manage
reservations using our system platforms Provide exceptional customer service to ensure smooth and seamless booking processes.Collaborate with the team to achieve reservations goals and targets.
What We’re Looking For: Strong working knowledge of Innkeeper (CIMSO), Nightsbridge, Siteminder, and popular
booking channels (Booking.com, Expedia, Travelground, Safarinow, etc.).A proactive, team-oriented approach and ability to work under pressure.Strong communication skills and attention to detail.Please send your CV (no more than 2 pages) to contracting@africa-res.com. Only shortlisted candidates will be contacted for an interview.
1mo
Bellville
1
We’re onboarding local service providers to receive real job requests from nearby clients.No agencies.No middlemen.No commission on your earnings.How it works:• Clients post jobs in your area• You get notified• You choose which jobs to accept• You deal directly with the clientWhy join now?✅ Free early access✅ Priority visibility for early providers✅ More local exposure✅ Takes less than 3 minutes to sign upWho can join?• Handyman• Plumber• Electrician• Cleaner• Painter• Builder• Mechanic• IT / Tech Support• Movers• Any skilled service provider Pretoria & surrounding areas Register here:https://justwork.co.za/signup⚠️ Limited early spots for providers in each area.
1mo
Eastern Pretoria1
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Job Description:Client Relations ManagerREPORTS TO:Head of OperationsOCCUPATIONAL LEVEL:Middle ManagementFUNCTIONAL AREA:SDC Skills SalesCOMPANY:The Skills Development Corporation (Pty) LtdLOCATION:24 Achter Road, Paulshof, Sandton, 2191 Key Role Purpose· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.· Retain existing clients and drive new business growth. Key Outcomes· Leadership and Team Management· Sales strategy and planning· Sales performance and reporting· Client Relations and Business Development· Meeting and Project Management· Client proposal· Training & Development· General Duties Role RequirementEssence of the role/Key AccountabilitiesKey ActivitiesLeadership and Team Management• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues• Identifying, interviewing, and hiring new sales team members who meet the companys requirements• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledgeSales strategy and planning• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads• Creating and implementing comprehensive sales plans that align with the companys overall business strategySales performance and reporting• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction• Developing and implementing strategies to generate new leads and opportunities• Collaborating with marketing, product
https://www.executiveplacements.com/Jobs/C/Client-Relations-Manager-1196031-Job-Search-06-20-2025-02-00-14-AM.asp?sid=gumtree
7mo
Executive Placements
SavedSave
I am seeking a kia technician or motor mechanic.must have experience with repairing kia vehicleswhatsapp 083 366 3842
1mo
Bluff
1
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Customer Service Team Lead Brits Salary: R500-550K Per Annum, Permanent with benefits Purpose of Position: Complement Recruitment are recruiting for a Customer Service Team Lead for a permanent position based in Brits, North West, Gauteng. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Minimum Grade 12 Certificate.Education: Grade 12 (Sales qualification - Diploma / Degree will be an advantage)4 to 6 years experience in Customer Service and with a strong Logistics background.Manufacturing or Retail sector being a prerequisiteLanguage: Fluent in English & AfrikaansSystems: Sage Line 500, MS Excel, Google slides, TMS and Google SheetsSupervisor for Gauteng and Brits region with 3 subordinatesStrong customer services mindsetProactive individual with a strong work ethic and professional attitudeProcess and deadline driven individualExcellent interpersonal skills and the ability to work in a teamAbility to work accurately under pressureExcellent communication skills (verbal and written)Good conflict management skills (internally and with customers)Feedback driven, PersuasiveAbility to adapt quickly in a changing environmentContinuous improvement mindset Key Responsibilities Lead and develop customer service agents and transport planner in the regionTo monitor and evaluate performance to enhance individual results in line with departmental KPIsSupport team with product and process trainingBuild positive relationships with customers and transportersEnsure transporters and transport planners provide excellent customer service according to the company standards and within the parameters of applicable legislationFacilitate customer queries within the region. Duties: Order Management Provide centralised point of contact regarding customer ordersDaily interface with sales team regarding new orders, changes to existing orders, cancellation req
https://www.jobplacements.com/Jobs/C/Customer-Service-Team-Lead-1247567-Job-Search-12-20-2025-12-09-08-AM.asp?sid=gumtree
1mo
Job Placements
1
SavedSave
Our client is seeking a Business Sales Consultant to join their team. This position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry.Location: Cape TownJob type: Permanent On-siteDuties and ResponsibilitiesIdentify opportunity and generate sales in the corporate sectorAchieve a monthly installation target on Core products and Value Added ServicesMaintain and develop an existing corporate databaseMaintain the required level of product knowledge determined by management and measured quarterly by product assessmentsPresent at Boardroom and Executive levelAccomplish expected call rates determined by managementProvide service to both existing and prospective clientsCompile & submit reports at management’s requestManage and action leads supplied from our outbound call centre within timelines determined by managementMinimum RequirementsA minimum of a Matric / Senior CertificateA related Tertiary qualification will be advantageousAt least 5 years’ sales experience in the Corporate/Business market with distinct knowledge of B2B solutions salesCompletion of a recognised formal sales training courses or relevant experienceComputer literate: MS-OfficeValid Driver’s LicenseOwn reliable transportProven track record of sales target achievementSkillsExcellent presentation skillsNegotiating and Sales SkillsExcellent communication and organizational skillsSelf-motivated and passionate about driving Salesteam playerCustomer Orientated and Solutions drivenShould you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
https://www.executiveplacements.com/Jobs/B/Business-Sales-Consultant-B2B-1204580-Job-Search-07-19-2025-02-00-14-AM.asp?sid=gumtree
6mo
Executive Placements
1
Customer Experience Manager Sub-Sahara Africa Jet ParkJob Summary: Direct Reports 1 x Customer Service Manager, Products and Exports1 x Customer Service Manager, Lubrication, Services & Solutions, 1 x CX Digital Support RepresentativeJob purpose: To lead, direct and drive the strategic and operational development activities within customer service in Sub-Sahara Africa.The role requires the implementation of a delivery network, operational targets, activities, performance, delivery and execution of meeting the customer expectations that is aligned to the corporate business strategy of Sub-Sahara Africa.Leading, actively coaching the customer service managers and customer service representatives with effective and efficient support that contributes to the achievement of the business objectives and growth.Proactively support the sales team in driving sales targets, take part in leads and opportunity generation for sales and sales campaignsImplementing effective business processes, guidelines, and strategies to increase the efficiency of customer service and business operations jointly with the leadership team and with the extended management team.Harnessing a working environment which encourages teamwork, purposeful action taking, energy and creativity.Minimum requirements:A minimum of 8-10 years with proven customer service management within a multi-national company.? A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.? Extensive knowledge of ERP systems including DOH, COH, and Syspro.A formal tertiary qualification in Business Management is essential.? Knowledge of customer service principles and practices.? Ability to develop processes and systems to improve operational efficiencies.? A systematic, logical, analytical approach to problem solving and decision making. ? Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.? General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.? Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.? Confidentiality, tact, and discretion in dealing with people.? Excellent planning, organisational and administrative skills.? Excellent communication and presentation skills English.? Leadership skills and must have the ability to motivate and team building ability.? Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.Desirable ? Experience of working in a mult
https://www.executiveplacements.com/Jobs/C/Customer-Experience-Manager-Sub-Sahara-Africa-AAEE-1204272-Job-Search-7-18-2025-4-13-32-AM.asp?sid=gumtree
6mo
Executive Placements
1
SavedSave
Job DescriptionJob TitleCreative DirectorDepartmentDevelopmentReports toHODDescriptionA Creative Director oversees the creative team to help develop the agencys creative product for clients. This team includes copywriters and graphic designers. The Creative Director also works with Account Executives to make sure the clients needs are being met and the creative goals are on track. This person should develop every aspect of an ad campaign based on the clients marketing plan, conceptualize those ideas, assign projects to support staff and verify the clients deadlines are being met. Principal Accountabilities• Should possess the ability to lead the creative team and still operate effectively as a member of the team• Demonstrates creative, technical and analytical skills• Demonstrates ability to communicate effectively in both technical and business environments • Must be able to manage the creative team from concept to completion of the projects with strong leadership• Knowledge of each step of an ad campaign’s process to give creative direction, work on schedule and meet client’s advertising expectations• Must be willing to work the hours necessary to complete the job and request reasonable support of the development team• Operates effectively as an individual for quick turnaround of enhancements and adjustments• Responsible for meeting expectations and deliverables on time and in high quality• Strong Organizational skills for archiving digital files and easily accessing associating paperwork• Utilizes storyboarding and graphic pre-designs where appropriateRequired Skills:• Practical experience in development of creation with Photoshop, Illustrator, (Adobe Creative Suite), multimedia creation with Flash, Action Script, (Macromedia Studio), InDesign, Power point and other programs usually required• Excellent written and oral communication skills• Solid background in copywriting, proofing and graphic design • Knowledge and skill to handle web language and applications a bonus. • Solid understanding of website navigation and SEO• Seamless integration of front- to back-end functionality of websites• Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment• Problem-solving and pro-active guidance • Graphic Design / Campaign and Corporate Branding Skills • Typesetting for digital and static applications• Customer Focus, Creativity, Flexibility • Detail-Oriented and strong organizational skills • Deadline-Oriented and able to multi-task • Self-motivated, strong work ethic and attitude • BS / BA university degree in Fine Arts required with minimum five years’ experience in the industry What to expect: • Attend strategy meetings for
https://www.executiveplacements.com/Jobs/C/Creative-Director-1204289-Job-Search-07-18-2025-02-00-14-AM.asp?sid=gumtree
6mo
Executive Placements
1
To lead and manage the Customer Services Team in Port Elizabeth. Interior Design or Textile background is essential This role is responsible for overseeing for the departments operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.RESPONSIBILITIESSupervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and issues.Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered to.Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services team.Review weekly team performance statistics and assess productivity in collaboration with the Team Leader.Conduct weekly reviews of credit note statistics and implement corrective actions where necessary.Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.Handle escalated customer queries, providing high-level support and maintaining service excellence.Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related processes.Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and tracking.Process all customer credits and returns in line with company policies and timelines.Communicate proactively with customers regarding delayed shipments and manage expectations accordingly.Contribute to the development of customer service strategies, ensuring they align with overall business goals.Analyze customer feedback and identify areas for improvement and implement new strategies to enhance customer service processes.Experience & Qualification Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and at
https://www.executiveplacements.com/Jobs/C/Customer-Service-Manager-TextileInterior-Design-1204296-Job-Search-07-18-2025-02-00-14-AM.asp?sid=gumtree
6mo
Executive Placements
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