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Purpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271033-Job-Search-3-12-2026-5-33-56-AM.asp?sid=gumtree
2d
Job Placements
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ENVIRONMENT:A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling. DUTIES:Answer and manage incoming client calls professionally.Log and manage support tickets through Zendesk.Coordinate and schedule technician callouts and manage technician diaries.Ensure tickets are updated and resolved within service timelines.Maintain accurate client information within the CRM system.Provide professional support to high-profile clients.Act as the central coordination point between clients and technical teams.Assist with general support desk administration and communication. REQUIREMENTS:Previous experience in a customer support, helpdesk, or service coordination role.Experience working with ticketing systems such as Zendesk.CRM experience is essential.Strong client-facing communication and customer service skills.Ability to handle high volumes of calls and support requests.Highly organised with strong attention to detail.Professional and confident when dealing with high-profile clients.Ability to work well within a small team environment.
https://www.jobplacements.com/Jobs/C/Customer-Support--IT-Support-Desk-Coordinator--C-1271055-Job-Search-03-12-2026-03-00-17-AM.asp?sid=gumtree
2d
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Do you thrive in a fast-paced, target-driven client services environment?We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville.No cold calling!This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.Minimum RequirementsGrade 12Minimum 2 years’ experience in a call centre, customer service or sales environmentFluent in Afrikaans and EnglishStrong administrative and computer skills (MS Office)Experience working with call centre systems Advantageous: Qualification in call centre/customer service/sales/marketing. Key ResponsibilitiesCall Handling (50%)Answer calls promptly and professionallyAdhere to quality standards and scriptsDrive first-call resolutionLog and track all interactionsMeet performance targets Client Query Management & Administration (25%)Investigate and resolve queries or compla
https://www.jobplacements.com/Jobs/C/Client-Service-Consultant-1261694-Job-Search-02-12-2026-01-00-15-AM.asp?sid=gumtree
8d
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Roles & Responsibilities:Take enquiries from internal and external customers and expedite them to benefit the branch and group.Be fully involved in daily branch operations.Achieve daily sales targets and drive sales growth.Attend to customer and branch enquiries and submit quotations timeously.Service telephonic customers and counter sales clients.Handle financial administration: process quotes, create invoices, purchase orders, and assist Sales Representatives with enquiries.Identify and target new customers from an internal sales perspective.Issue non-conformances and ensure corrective actions are implemented.Process manual transactions on the system.Measure customer samples where required.Minimum Requirements:Matric (Grade 12)Minimum 3 years sales experience in the Engineering, Mining, or Agricultural sectorK8 system experience (advantageous)Strong computer literacyWhats on OfferCompetitive salary packageBenefits including: Provident Fund, Group Risk Cover, Medical Aid (50% employer contribution), KPI-based performance bonusPermanent employment opportunity How to apply
https://www.jobplacements.com/Jobs/I/Internal-Sales-Representative-Montague-Gardens-1264295-Job-Search-02-19-2026-22-33-11-PM.asp?sid=gumtree
22d
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Roles & Responsibilities:Drive branch sales targets and provide accurate monthly reporting by required deadlinesCheck and authorise daily sales reports and oversee related administrative functionsMaintain positive working relationships within the team, as well as with internal and external clients and local suppliersEnsure compliance with company branding, image, policies, and procedures, addressing any issues timeouslyMonitor debtor payments within established terms and follow up where necessaryManage and resolve escalated issues effectively and within agreed timeframesProvide accurate and detailed information for internal and external audits by specified deadlinesAction and resolve audit findings to ensure full complianceKey Support Function to the Branch Manager:The successful candidate must be able to multitask, solve problems efficiently, foster a positive and fair working environment, adapt to change, and perform effectively under pressure. Minimum Requirements: Matric (Grade 12)Relevant tertiary qualification510 years experience in a Sales or Management role within the industrial engineering sectorKnowledge of company policies and procedures (BMG experience advantageous)Working knowledge of the K8 systemWhats on OfferCompetitive salary packageBenefits including: Provident Fund, Group Risk Cover, Medical Aid (50% employer contribution), KPI-based performance bonusPermanent employment opportunityOpportunity to join a reputable and growing organisation within the industrial engineering sectorHow to apply
https://www.jobplacements.com/Jobs/A/Assistant-Branch-Manager-1264238-Job-Search-02-19-2026-10-33-46-AM.asp?sid=gumtree
23d
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You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
24d
Job Placements
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Graphic & Digital Designer - Mid-LevelLuxury lifestyle/fashion/homeware brandsBellville - Cape TownSalary Market Related(DOE)Elevate your creative vision! Support and grow organic social media presence by creating platform-appropriate content, fostering strong community engagement, Market Sector of high-end furnishings & Finishes designer, fabrics, textiles, and High-End Decor. For architects, interior Designers, and discerning homeowners. Requirements:Diploma/degree in graphic design, visual communication, or a related field/ MatricMinimum of 3 years’ experience in graphic design (experience in homeware, lifestyle,fashion retail or e-commerce is an advantage)Proficiency in Adobe Creative Suite (Illustrator and Photoshop essential)A strong, brand-led design portfolio, commercially aware with an eye for luxuryExcellent time management and communication skillsA genuine passion for luxury brands, homeware, and refined design aestheticsOrganized, communicative, and full of energy – non-negotiableA sense of humor – recommendedHighly creative with excellent technical skillsKey responsibilities: Design high-quality visuals across digital and print platforms (social media,campaigns, advertising, POS, internal comms).Contribute to brainstorming and concept development.Design visual marketing assets, including:CataloguesLookbooksOutdoor mediaIn-store mediaDesign packaging and display elements. Create digital assets, including social media ads.Stay updated on design, social media, digital trends, and AI-driven.Collaborate with marketing- product launches and brand activations. IF you’re ready to make an impact, apply now!
https://www.jobplacements.com/Jobs/G/Graphic-Designer-Mid-level-Cape-Town-1262524-Job-Search-02-14-2026-03-00-15-AM.asp?sid=gumtree
1mo
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