Customer Service Jobs in Cape Flats

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Executive Outreach Assistant (Part-Time | Remote – Cape Town)Performance-Based | Airtime ProvidedWe require a disciplined, confident female caller to conduct structured B2B outreach for OCF 2026 (CTICC). This is executive-level contractor engagement — not telesales.Minimum 20 completed calls per day (10:00–15:00).Own laptop + stable internet required.Payment per verified decision-maker contact.If you are not target-driven and professional, do not apply.Send CV to: info@ocf-forum.comWhatsApp: +27 64 701 0423Subject: OCF Outreach Application

14h

Parklands

Job Vacancy

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JOB VACANCY: K9 Transport & Site Visit Driver Location: Eerste River / Kuils River Area (Western Cape) Position: Code 8 Driver (Light Motor Vehicle) Employment Type: Full-Time / Permanent We are looking for a dedicated, reliable, and trustworthy individual to join our team as a K9 Transport Driver. This role is critical to our operations, involving the safe transportation of service K9s and conducting regular visits to the sites where our animals are stationed. Key Responsibilities: Safe Transport: Transporting service K9s between kennels, training facilities, and operational sites.Site Visits: Conducting routine visits to various sites to check on the welfare and status of K9s.Vehicle Care: Maintaining the cleanliness and basic upkeep of the provided company vehicle.Reporting: Providing brief updates or reports following site visits. Requirements: Licensing: Valid South African Code 8 (B) Driver’s License.Location: Must reside within 20km of Eerste River, Cape Town (e.g., Kuils River, Blue Downs, Macassar, etc.).Experience: Proven experience as a driver with a clean driving record.Character: Must be of sober habits, highly trustworthy, and punctual.Affinity for Animals: Must be comfortable working around and handling large service dogs (K9s).Security Clearance: No criminal record (clearance checks will be conducted). What We Offer: A company vehicle provided for all work-related duties.A stable working environment within a specialized industry.Competitive salary based on experience. How to Apply:Please send your CV, a copy of your Driver’s License, and a brief introductory message to renierwc@tacklehoffk9.com Note: If you have not heard from us within 2 weeks of the closing date, please consider your application unsuccessful.

Other

Project and General Office Administration - Construction Related

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We have a vacancy for a Project and General Office Admin person. We operate in the Electronic Security industry and are well established within the industry. If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references. We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company. Minimum of 3-5 years relevant experience is a definite pre-requisite with specific skill set in the Construction Industry. • Experience with MS Office specifically: Excel, OneNote & Outlook • Assist project teams with procurement and general project admin • Compile and follow up on equipment orders • Compile Project Documentation • Being able to handle pressure • Fluent in English (Speaking & Writing) • Excellent communication skills - verbal and written • High level of attention to detail and accuracy • Strong planning and organising skills • Strong interpersonal skills • Self-managed and self-motivated Valid Drivers License Between the ages of 25-45 yearsResponsibility:Roles and Responsibilities: • Answer client telephone and email queries • Create and compile various project related documentation • Provide general and administrative support to project team • Communicate and build relationships with clients & suppliers • Follow up and keep project team updated with all project related tasks • General admin including updating of as-built project documentation and manuals In return for your commitment and dedication we offer: • Performance based 13th cheque • Company pension & disability benefits - conditions apply • Market related Salary (Dependent on experience & Qualification) Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za Job Reference #: OfficeAdmin

4mo

Integratek

Brackenfell

Internal Sales Representative - Montague Gardens

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Roles & Responsibilities:Take enquiries from internal and external customers and expedite them to benefit the branch and group.Be fully involved in daily branch operations.Achieve daily sales targets and drive sales growth.Attend to customer and branch enquiries and submit quotations timeously.Service telephonic customers and counter sales clients.Handle financial administration: process quotes, create invoices, purchase orders, and assist Sales Representatives with enquiries.Identify and target new customers from an internal sales perspective.Issue non-conformances and ensure corrective actions are implemented.Process manual transactions on the system.Measure customer samples where required.Minimum Requirements:Matric (Grade 12)Minimum 3 years sales experience in the Engineering, Mining, or Agricultural sectorK8 system experience (advantageous)Strong computer literacyWhats on OfferCompetitive salary packageBenefits including: Provident Fund, Group Risk Cover, Medical Aid (50% employer contribution), KPI-based performance bonusPermanent employment opportunity How to apply https://www.jobplacements.com/Jobs/I/Internal-Sales-Representative-Montague-Gardens-1264295-Job-Search-02-19-2026-22-33-11-PM.asp?sid=gumtree

Job Placements

Bo-Kaap

Assistant Branch Manager

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Roles & Responsibilities:Drive branch sales targets and provide accurate monthly reporting by required deadlinesCheck and authorise daily sales reports and oversee related administrative functionsMaintain positive working relationships within the team, as well as with internal and external clients and local suppliersEnsure compliance with company branding, image, policies, and procedures, addressing any issues timeouslyMonitor debtor payments within established terms and follow up where necessaryManage and resolve escalated issues effectively and within agreed timeframesProvide accurate and detailed information for internal and external audits by specified deadlinesAction and resolve audit findings to ensure full complianceKey Support Function to the Branch Manager:The successful candidate must be able to multitask, solve problems efficiently, foster a positive and fair working environment, adapt to change, and perform effectively under pressure. Minimum Requirements: Matric (Grade 12)Relevant tertiary qualification510 years experience in a Sales or Management role within the industrial engineering sectorKnowledge of company policies and procedures (BMG experience advantageous)Working knowledge of the K8 systemWhats on OfferCompetitive salary packageBenefits including: Provident Fund, Group Risk Cover, Medical Aid (50% employer contribution), KPI-based performance bonusPermanent employment opportunityOpportunity to join a reputable and growing organisation within the industrial engineering sectorHow to apply https://www.jobplacements.com/Jobs/A/Assistant-Branch-Manager-1264238-Job-Search-02-19-2026-10-33-46-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Immediate position available

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Care care company is looking for a reliable and hardworking person who is available immediately. No experience needed. We provide full training.Services we offer: Windscreen RepairsCar PolishingHeadlight Restoration Requirements: Must live in or near Paarl (do not apply if you don’t live in Paarl)Between the ages of 18 and 25Must be friendly and presentableBe able to perform work that is physically demanding at times Please email CV with contactable references to jobs@autoextend.co.za

Paarl

IT Manager

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Who we are: A leading radio station operating in Cape Town.What we do: We provide only the best music and updates.What we are looking for: An experienced IT Manager.What you will do:Manage the office and on-air network and connectivityEnsure all staff are adequately equipped from a software and hardware perspectiveEnsure staff are supported when problems occurManage technical resources and support servicesEnsure stability and speedy downtime recoveryManage relationships with vendors/suppliersManage technical budgetManage access controlManage the security of the office environmentEnsure risk plan and disaster recovery planWhat you must have:Relevant certificate/degreeAt least 5 years’ experience in a similar roleBe a team playerHave a friendly and supportive demeanorBe able to work on their own https://www.executiveplacements.com/Jobs/I/IT-Manager-1203454-Job-Search-07-16-2025-02-00-17-AM.asp?sid=gumtree

7mo

Executive Placements

Bo-Kaap

Client Success & Account Executive

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You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Training Area Supervisor

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Strong leadership and communication skills requiredReliable transport to travel to work and from work Basic admin and reporting skillsWhat We Offer: R8,000 per month salary Full training provided Opportunity for growth within a sustainability-focused companyPlease send CV as well as recent head and shoulders photo to recruitment@wastecartel.co.za ( Drivers License essential )

Bellville

Receptionist - Somerset West

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A retail fabric house based at The Interchange, Somerset West is needing a Receptionist to field switchboard calls, meet & greet customers and perform administrative duties. A friendly attitude making customers feel welcome is of great importance. The ability to communicate professionally in both spoken & written English & Afrikaans is essential as you will be managing the email inbox & WhatsApp messages. You will also act as a back-up for the Tellers. Matric is a pre-requisite. Available to work Saturdays from 8 - 2pm. If you fit the bill, please email your CV, your current & expected salary, as well as your availability, to bizzielizzy@xsinet.co.za.

Somerset West

Graphic Designer (Mid-level) - Cape Town

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Graphic & Digital Designer - Mid-LevelLuxury lifestyle/fashion/homeware brandsBellville - Cape TownSalary Market Related(DOE)Elevate your creative vision! Support and grow organic social media presence by creating platform-appropriate content, fostering strong community engagement, Market Sector of high-end furnishings & Finishes designer, fabrics, textiles, and High-End Decor. For architects, interior Designers, and discerning homeowners. Requirements:Diploma/degree in graphic design, visual communication, or a related field/ MatricMinimum of 3 years’ experience in graphic design (experience in homeware, lifestyle,fashion retail or e-commerce is an advantage)Proficiency in Adobe Creative Suite (Illustrator and Photoshop essential)A strong, brand-led design portfolio, commercially aware with an eye for luxuryExcellent time management and communication skillsA genuine passion for luxury brands, homeware, and refined design aestheticsOrganized, communicative, and full of energy – non-negotiableA sense of humor – recommendedHighly creative with excellent technical skillsKey responsibilities: Design high-quality visuals across digital and print platforms (social media,campaigns, advertising, POS, internal comms).Contribute to brainstorming and concept development.Design visual marketing assets, including:CataloguesLookbooksOutdoor mediaIn-store mediaDesign packaging and display elements. Create digital assets, including social media ads.Stay updated on design, social media, digital trends, and AI-driven.Collaborate with marketing- product launches and brand activations. IF you’re ready to make an impact, apply now! https://www.jobplacements.com/Jobs/G/Graphic-Designer-Mid-level-Cape-Town-1262524-Job-Search-02-14-2026-03-00-15-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Basic call centre training

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We are looking for eager candidates who are not comfortable with sales or has no experience. We provide basic call centre training and you receive a certification of completion.We train you in learning all the fundamentals and this is perfect for if you need to apply for a job and you don't have training we will provide you with the training to put on your CV for you to get the job you want . We also place you if there is availability. Send an email to director.elitemarketing@outlook.com

Other

Customer Care Office Administrator

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This role is client-facing and requires an individual who thrives in a high-performance environment, delivers consistent service excellence, and builds strong relationships across departments with both internal and external clients. A corporate company, based in Cape Town CBD - parking provided. Requirements:MatricRelevant tertiary qualification would be to your advantage2-5 year reception and/or client service experienceProven experience in high-level client liaisonStrong administrative and organisational skillsExcellent written and verbal communication skillsTeam player who enjoys responsibilityStrong attention to detailAbility to work under pressureConsistent, reliable and accountableAbility to follow instructions, systems and proceduresStrong conflict management and team collaboration skillsHigh levels of professionalism and confidentialityTimekeeping management flawlessOwn transportResponsibilities:Welcome and direct clients and visitors professionallyManage the switchboard, screen calls and relay accurate messagesMaintain professional email and telephone etiquetteCoordinate meeting room bookings and assist with function arrangementsReceive, sort and manage incoming and outgoing mailProvide general administrative and clerical supportEnsure confidentiality and compliance with company proceduresBuild rapport across departments and support collaborationTake ownership and accountability for tasks through to completionProactively identify improvements and show initiativeAssist with events, meetings, conferences and workshops for high value stakeholders.This role is ideal if you are detail-oriented, service driven, passionate about delivering a consistent and professional front of house experience, we invite you to apply. Suitable candidates apply via this platform and suitable candidates will be contacted TELEPHONICALLY and via EMAIL to discuss your skillset and CV. Thank You. https://www.jobplacements.com/Jobs/C/Customer-Care-Office-Administrator-1262401-Job-Search-2-13-2026-7-45-20-AM.asp?sid=gumtree

10d

Job Placements

Bo-Kaap

Guest Experience Coordinator

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This role is ideally suited to an experienced individual with a passion for guest services and experiences, while also having strong organisation and communication skills.Core Criteria:3-5 years of similar experience at a luxury hospitality establishment Need to be proficient using social media platformsProven experience in planning and executing eventsAbility to comfortably manage staffMust have excellent attention to detail and have a flair for aestheticsExcellent communication skills, both written and verbalService-driven nature and passion for creating memorable guest experiencesCore Responsibilities:Oversee and deliver seamless end-to-end guest experiences, ensuring consistently high service standards across all touchpointsPlan, coordinate, and execute on-site events and special occasions, managing logistics, timelines, and supplier relationshipsCurate and manage social media content to reflect the propertys brand, aesthetic, and guest experience in real time and post-stayMaintain exceptional attention to detail in guest presentation, event styling, and overall look and feel of guest-facing areasLead, train, and supervise guest experience and front-of-house staff, ensuring alignment with service expectations and brand valuesThis is a live-out position. https://www.jobplacements.com/Jobs/G/Guest-Experience-Coordinator-1262020-Job-Search-02-12-2026-10-11-12-AM.asp?sid=gumtree

10d

Job Placements

Hout Bay

Printing Production Technician

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Vollherbst is a premium packaging and print partner serving leading wine, spirits, and FMCG brands. Their South African team operates as a compact, agile team backed by global expertise – combining premium standards with startup adaptability.They currently have an opportunity available for a technically strong individual who can run production (label printing) equipment with precision to join the team.Key Responsibilities Technical Production (primary focus)Operate and maintain printing and finishing equipmentManage job setups, calibrations, checks, and quality controlExecute production runs with precision and consistencyTroubleshoot technical issues and maintain operational flowDocument work accurately and uphold premium quality standards Technical Support (as needed)Provide technical clarity and input to internal teamsAssist in preparing samples, technical notes, and job details for commercial discussionsAssist in ensuring that technical decisions align with brand expectations Cross-Functional FlexibilityOrder acceptance / order management, inventory management, and documentation in ERP systemAssist in operational planning, documentation, and coordination tasksEngage professionally with internal teamsRequirementsMinimum matricQualification in a related technical field will be advantageousExperience with printing, finishing, materials, or production machinery will be advantageousAdvance computer literacy (Excel etc.)Driver’s licence and own transportHigh attention to detail and a disciplined approach to qualityFully bilingual (English & Afrikaans) https://www.jobplacements.com/Jobs/P/Printing-Production-Technician-1261504-Job-Search-02-11-2026-05-00-41-AM.asp?sid=gumtree

12d

Job Placements

Stellenbosch

Service Manager - Hermanus

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SUMMARYRestaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To assist in the day to day running of the restaurant and to help ensure the Village N Life concepts, manuals, SOPs and logs are always kept current and implemented as well as managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management to cook and waiting staff coordination to inventory management.MINIMUM REQUIREMENTSQUALIFICATION: Grade 12 or equivalent Accommodation Certificate/Hotel School diploma is advantageous.EXPERIENCE: Previous experience in the same or similar position in a 4/5-star hotelFamiliar with all duties and procedures in a restaurant EnvironmentMS Office (Word, Excel and Email) is essentialOpera experience is advantageousCompetenciesCommunication: Verbal CommunicationComprehension Cognition/Thinking: Decision Making and Judgement Problem Solving Interaction with Others: Influencing OthersRelationship Building Personal Effectiveness: Adaptability and FlexibilityAttention to Detail/QualityResults Focus and InitiativeManagement/Leadership:Coaching and MentoringFiscal AccountabilityDUTIES AND RESPONSIBILITIESService LevelsEnsure service levels are maintained and sustained in the Restaurant and Front Office.Manage Dining room, catering and ensure that tables are always setup correctly.Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs.Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file.Coordinate daily Front of the House and Back of the House restaurant operationsRespond efficiently and accurately to customer complaintsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEnsure compliance with sanitation and safety regulationsControl operational costs and identify measures to cut wasteImplement policies and protocols that will maintain future restaurant operationsProcess payroll and maintain all relevant recordshttps://www.executiveplacements.com/Jobs/S/Service-Manager-Hermanus-1201863-Job-Search-07-10-2025-02-00-14-AM.asp?sid=gumtree

7mo

Executive Placements

Hermanus

Retention Specialist – Dutch Speaking

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Retention Specialist Dutch SpeakingBe part of a fast-paced SaaS scale-up transforming beauty and wellness businessesCape Town, Gardens | R25,000 R31,000 p/m | On-site | Dutch-speaking | SaaSAbout Our ClientOur client is a rapidly expanding SaaS company focused on the beauty and wellness industry. Operating across international markets, they provide digital tools that empower salons and wellness professionals to grow and thrive. Their collaborative, high-performance culture is ideal for people who want to make an impact in a global, tech-driven environment.The Role: Retention Specialist Dutch SpeakingAs part of the Commercial Activation team, you will take ownership of the partner journey beyond onboarding, focusing on retention, growth, and long-term platform engagement for Dutch-speaking clients. Youll work closely with salon and wellness businesses to drive value from the product, address usage issues, and reduce churn. This role is critical in ensuring partners become successful, long-term users of the platform.Key ResponsibilitiesBring 2+ years of experience in client success, account management, or retention rolesEngage with Dutch-speaking clients to maintain and grow platform usageDeliver product coaching and best practice guidance to help partners get the most from the platformIdentify risk signals and proactively implement retention strategiesCollaborate with onboarding and support teams to ensure seamless client experiencesTrack usage trends and partner health using Salesforce, Google Sheets, and internal systemsChampion customer feedback to inform product and process improvementsSupport partners with feature adoption and long-term digital transformationAbout YouFluent in Dutch (spoken and written)2+ years in retention, client success, or account management rolesComfortable hosting virtual sessions and engaging across digital channelsStrong multitasking, organisation, and KPI management skillsConfident using Salesforce, Google Sheets, Slack, and MS OfficeEmpathetic communicator with a problem-solving mindsetResults-driven and proactive, with an eye for opportunities to add valueTeam player who thrives in a collaborative, high-growth environmentNice to HaveBackground in beauty, wellness, or personal care sectorsExperience supporting European or international marketsFamiliarity with digital transformation or e-commerce platforms https://www.jobplacements.com/Jobs/R/Retention-Specialist--Dutch-Speaking-1260661-Job-Search-2-9-2026-10-47-05-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

Retention Specialist – Flemish Speaking

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Retention Specialist Flemish SpeakingBe part of a fast-paced SaaS scale-up transforming beauty and wellness businessesCape Town, Gardens | R25,000 R31,000 p/m | On-site | Flemish-speaking | SaaSAbout Our ClientOur client is a rapidly expanding SaaS company focused on the beauty and wellness industry. Operating across international markets, they provide digital tools that empower salons and wellness professionals to grow and thrive. Their collaborative, high-performance culture is ideal for people who want to make an impact in a global, tech-driven environment.The Role: Retention Specialist Flemish SpeakingAs part of the Commercial Activation team, you will take ownership of the partner journey beyond onboarding, focusing on retention, growth, and long-term platform engagement for Flemish-speaking clients. Youll work closely with salon and wellness businesses to drive value from the product, address usage issues, and reduce churn. This role is critical in ensuring partners become successful, long-term users of the platform.Key ResponsibilitiesBring 2+ years of experience in client success, account management, or retention rolesEngage with Flemish-speaking clients to maintain and grow platform usageDeliver product coaching and best practice guidance to help partners get the most from the platformIdentify risk signals and proactively implement retention strategiesCollaborate with onboarding and support teams to ensure seamless client experiencesTrack usage trends and partner health using Salesforce, Google Sheets, and internal systemsChampion customer feedback to inform product and process improvementsSupport partners with feature adoption and long-term digital transformationAbout YouFluent in Flemish (spoken and written)2+ years in retention, client success, or account management rolesComfortable hosting virtual sessions and engaging across digital channelsStrong multitasking, organisation, and KPI management skillsConfident using Salesforce, Google Sheets, Slack, and MS OfficeEmpathetic communicator with a problem-solving mindsetResults-driven and proactive, with an eye for opportunities to add valueTeam player who thrives in a collaborative, high-growth environmentNice to HaveBackground in beauty, wellness, or personal care sectorsExperience supporting European or international marketsFamiliarity with digital transformation or e-commerce platforms https://www.jobplacements.com/Jobs/R/Retention-Specialist--Flemish-Speaking-1260665-Job-Search-2-9-2026-10-53-01-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

Customer Onboarding Specialist (UK Market)

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Customer Onboarding Specialist (UK Market)Empower UK beauty professionals through seamless onboarding and smart SaaS supportCape Town CBD, Office-based | R18,000 R25,000 per month (CTC)About Our ClientJoin a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty, technology, and customer success, providing digital tools that empower UK-based users to thrive.The Role: Customer Onboarding SpecialistThis is an in-office role based in Cape Town, focused on guiding UK-based business clients through a smooth and successful onboarding journey. Youll play a vital role in setting up new users for long-term success with the platform, offering expert guidance, troubleshooting support, and engagement insights. Your input will shape first impressions, drive activation, and ensure users unlock value from day one.Key ResponsibilitiesMinimum 2 years experience in client onboarding, customer success, or B2B support, ideally in a SaaS or tech-driven environmentGuide UK-based users through onboarding, account setup, training, and early adoption of platform featuresDeliver personalised support via live chat, video calls, and screen shares to ensure user confidence and platform readinessManage onboarding workflows and documentation to maintain consistency, speed, and quality across all new user journeysProvide best-practice guidance tailored to user type (e.g., salon owners, therapists, admins)Collaborate with sales, product, and support teams to ensure a seamless handover and integrated experienceTroubleshoot onboarding issues and escalate technical matters as needed in line with internal processes and SLAsIdentify early churn risks and proactively engage with users to reinforce value and adoptionCollect feedback to improve the onboarding process and inform updates to training content or product functionalityMaintain and update knowledge base and onboarding materialsTrack user milestones and ensure timely completion of onboarding objectivesAbout YouMinimum 2 years of experience in onboarding, customer success, or B2B support roles within SaaS or tech environmentsDirect experience working with UK-based clients, with a strong grasp of local customer expectations and communication styleClear and confident communicator with excellent written and verbal EnglishStrong problem-solving skills and ability to guide users through digital tools and setup processesHighly organised, process-driven, and detail-orientedProficient in tools such as Intercom, Salesforce, Google Workspace, and SlackPassionate about delivering excellent customer experiences and helping businesses succeedSel https://www.jobplacements.com/Jobs/C/Customer-Onboarding-Specialist-UK-Market-1260659-Job-Search-2-9-2026-10-32-24-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

Customer Services Representative (UK Market)

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Customer Services Representative (UK Market)Empower UK beauty professionals through smart SaaS support and engagementCape Town CBD, Office-based | R18,000 R25,000 per month (CTC)About Our ClientJoin a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty, technology, and customer success, providing digital tools that empower UK-based users to thrive.The Role: Customer Services RepresentativeThis is an in-office role based in Cape Town, focused on delivering high-quality live chat support to both end-users and business clients in the UK market. You will manage AI-powered chat systems, resolve customer issues, support sales engagement, and contribute to product improvement by identifying common user pain points. Your contribution is critical to ensuring seamless customer journeys, strong retention, and successful platform adoption across the UK user base.Key ResponsibilitiesMinimum 2 years experience in B2B sales or client support, ideally in a SaaS or tech-driven environmentOperate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer experiencesContinuously improve chatbot flows, content, and decision trees based on feedback and analyticsAnalyze engagement data to optimize automation and reduce friction in the support journeyHandle real-time inquiries from UK-based business clients and end-users with empathy and professionalismGuide users through onboarding, account setup, troubleshooting, and advanced feature usageCollaborate with product and onboarding teams to resolve issues and drive long-term customer successIdentify upsell and cross-sell opportunities during live chat interactionsSupport demo scheduling, lead qualification, and provide guidance to prospectsProactively re-engage inactive users to boost platform usage and satisfactionEscalate technical issues in a timely manner, ensuring resolution aligns with service-level agreements (SLAs)Maintain and update internal knowledge base documentationTag and report recurring user queries to inform automation and product improvementsAbout YouMinimum 2 years of experience in client support or B2B sales roles, ideally within SaaS or tech environmentsDirect experience supporting or selling to UK-based clients is essential, with an understanding of local communication styles and customer expectationsConfident communicator with clear, persuasive, and professional English both written and verbalComfortable managing the full sales cycle, including demos, lead nurturing, closing, and onboardingDigitally savvy, with proficiency in Salesforce, Slack, Google Workspace, and Mic https://www.jobplacements.com/Jobs/C/Customer-Services-Representative-UK-Market-1260658-Job-Search-2-9-2026-10-24-17-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

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