Guest Experience Coordinator

This role is ideally suited to an experienced individual with a passion for guest services and experiences, while also having strong organisation and communication skills.

Core Criteria:

• 3-5 years of similar experience at a luxury hospitality establishment
• Need to be proficient using social media platforms
• Proven experience in planning and executing events
• Ability to comfortably manage staff
• Must have excellent attention to detail and have a flair for aesthetics
• Excellent communication skills, both written and verbal
• Service-driven nature and passion for creating memorable guest experiences

Core Responsibilities:

• Oversee and deliver seamless end-to-end guest experiences, ensuring consistently high service standards across all touchpoints
• Plan, coordinate, and execute on-site events and special occasions, managing logistics, timelines, and supplier relationships
• Curate and manage social media content to reflect the propertys brand, aesthetic, and guest experience in real time and post-stay
• Maintain exceptional attention to detail in guest presentation, event styling, and overall look and feel of guest-facing areas
• Lead, train, and supervise guest experience and front-of-house staff, ensuring alignment with service expectations and brand values

This is a live-out position.