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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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3d
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Introduction
North Star Alliance is a non-profit
organisation whose mission is to provide quality healthcare to mobile workers and the communities they
interact with in sub-Saharan Africa.
Duties
and Accountabilities
We are seeking a highly motivated and organized individual to join our
team as an NGO Project Coordinator and Management Assistant. In this role, you
will play a crucial part in supporting our projects, ensuring their successful
execution, and assisting in the overall management of our organization. This
position requires excellent communication skills, strong attention to detail,
and the ability to work effectively both independently and as part of a team.
Project
Coordination:
Assist in the planning, implementation, and
monitoring of NGO projects.
Coordinate with project stakeholders,
including team members, partners, and beneficiaries.
Track project progress, timelines, and
deliverables.
Assist in preparing reports and
presentations on project activities and outcomes.
Liaise with partner organizations,
stakeholders, and communities to ensure project alignment and
effectiveness.
Conduct outreach and engage to understand the needs and challenges.
Administrative
Support:
Provide administrative assistance to the
management team.
Maintain project documentation, records,
and databases.
Assist in scheduling meetings, preparing
agendas, and taking minutes.
Handle correspondence and communications
related to projects and organizational activities.
Financial
Monitoring:
Collect slips for sites and prepare petty
cash recons
Work closely with the finance team to
ensure accurate financial records.
Data
Collection and Reporting:
Collect and summarise data related to
project activities and outcomes.
Prepare regular reports for internal
Project Manager of activities completed on site.
Capacity
Building:
Contribute to the development and
implementation of capacity-building initiatives for staff and partners.
Organise training sessions, workshops, and
knowledge-sharing activities.
Education
and experience
Degree or Diploma in a relevant field
(Business Administration, etc.).
Proven experience in project coordination,
preferably in the NGO sector will be to your advantage
Ability to work effectively in a
multicultural and multidisciplinary team.
Knowledge of , human
rights, and gender equality is an asset.
Strong organizational and time management
skills.
Excellent written and verbal communication
abilities.
Proficiency in MS Office Suite and project
management software
Passion for social impact and commitment to
the organization's mission.
Additional
information
·
Authorised to live and work in South
Africa
·
Willingness to travel locally
and internationally
·
The deadline for applications is
17 April 2024 send your CV and motivation letter to charmaine@northstar-alliance.org
17d
1
Customer Support Coordinator: Work Orders (Colorants / Manufacturing / Chemical / Industrial) – JohannesburgR 15 000 P/M (Excluding Benefits) Global Manufacturing concern is seeking the expertise of a dynamic Customer Support Coordinator to join their team.Main Purpose of the Role:Supporting external sales functions, dealing with customer queries, customer quotes on products and general sales administration. Assisting in closure of works orders and assist with inventory management duties. Qualifications and Requirements:Relevant tertiary qualification (Advantageous)Minimum of 4 years’ experience in a similar Customer Support Administration roleExcellent communication skillsPrior experience in a manufacturing environmentSage experience preferred.Key Responsibilities:Receive customer orders either by email or telephonically and capture in ERP (Sage)Liaise with Operations on material availabilityEnsure that in event of stock being unavailable the Customer is made aware of delay and the likely availability date where applicableCreate delivery of order and prepare paper work for dispatch using Sage and other electronic systems where requiredCreate stock transfer of materials to required levels for inter-site (FG/RM/BU) and consignment sitesHandle customer enquiries regarding stock and order status where appropriateCheck if pricing on Sage corresponds to purchases from customers and communicate with finance and sales on any variationsRaise customer complaints if requiredIssue credits for approved return of goodsFiling of all documents relating to sales – i.e. delivery dockets, invoices, statements, credit notes etcAssisting with administration of cycle countsRelieve Reception when required (leave, breaks etc.)Other projects and tasks as required by your managerResponsible for adherence to all Health, Safety and Environment requirements and compliance with both Corporate and Legislative Policies and ActsAssist in tracking weekly work ordersAssist in monitoring open and closed works orders in FG as well as between production and FGAssist with WIP tracking versus works ordersemail nspamers@elev8recruitment.co.za
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