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Employment Type: Full-time Roemer’s Grinding Works, a trusted cutting solutions provider, is seeking a dedicated and customer-focused Customer Service Consultant to join our team. This role is central to our customer experience and requires a highly organised individual who can manage customer interactions from order placement through to invoicing and dispatch. Key Responsibilities The successful candidate will be responsible for the following: · Acting as the primary point of contact between customers and the company · Taking customer orders and providing accurate, reliable quotations for products and services · Responding professionally to customer enquiries, requests and complaints via telephone, email and social media platforms · Following clear receiving, production and dispatch procedures, including post-production updates · Tracking and reporting on job progress up to invoicing, payment and dispatch · Communicating order status updates to customers using approved email templates and telephonic follow-ups · Requesting and receiving payments, issuing invoices and arranging collection, delivery or storage · Answering and screening incoming calls, forwarding queries appropriately and taking accurate messages · Capturing sales orders and processing invoices accurately within the accounting system · Updating customer payments and maintaining accurate records · Attending to walk-in customers, receiving blades for sharpening and creating accurate sales orders · Investigating and escalating customer complaints and quality incidents to the Quality Controller · Supporting customer retention and loyalty while protecting Roemer’s strong reputation · Creating and updating daily production dashboards and SLA reports · Printing and distributing daily production schedules and related reports to team leaders · Assisting with the secure handling and storage of customer blades · Adhering strictly to company policies, procedures and legislation, including the Consumer Protection Act (CPA), POPI and Occupational Health and Safety requirements · Promoting a culture of fair, transparent and respectful customer engagement Minimum Requirements · Previous experience in a customer service or administrative role · Strong communication skills, both written and verbal · High attention to detail and strong organisational skills · Ability to work under pressure and manage multiple tasks simultaneously · Computer literacy (email, accounting systems and dashboards, Microsoft Office) · A customer-centric mindset with a professional and solution-driven approach. Applications: Please submit your CV and a brief cover letter outlining your suitability for the role to c.karshagen@roemers.co.za by 20 January 2026.

Salt River

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