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Our Client is a leading provider of financial wellness solutions through its Right Track Financial Wellness Programme. With a team of experienced professionals dedicated to developing tailored solutions, they pride themselves on being the preferred partner for their clients financial wellness needs. As specialists in the field, they offer unparalleled expertise and a commitment to championing consumer financial wellness and they are looking to recruit an experienced Project Manager to join their team.
Job Purpose:
The Project Manager will be someone who is motivated and experienced who can handle complex projects from start to finish. The perfect candidate will have a history of leading well, communicating effectively, and being organised. The position will involve planning, carrying out, and keeping an eye on projects within budget and on time. Will also need to work well with different groups involved and make sure project outcomes meet high standards.
Responsibilities:
• Develop and manage project plans, timelines, budgets, and resources
• Identify and mitigate project risks and issues proactively
• Manage project scope, ensuring it aligns with project objectives and stakeholders expectations
• Lead and collaborate with cross-functional teams, including internal and external stakeholders
• Monitor project progress, track key metrics, and provide real-time updates
• Communicate effectively with stakeholders at all levels, ensuring clear and concise communication
• Manage project documentation and ensure adherence to all relevant policies and procedures
• Identify and implement process improvements to enhance project efficiency and effectiveness
• Conduct project post-mortems and identify lessons learned for future projects Qualification and Experience:
• Bachelors degree in business administration, Finance, or a related field (BCom preferred)
• Minimum of 5 years experience in project management, preferably within the Finance Insurance industry (Essential)
• Proven working experience within a Call Centre / BPO environment (Essential)
• Proven track record of successfully managing and delivering complex projects on time and within budget
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent organisational, communication, and interpersonal skills
• Ability to prioritise tasks, manage multiple deadlines, and work effectively under pressure
• Proficient in project management tools (e.g., Microsoft Project, Asana, Jira)
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team Salary: R35,000 to R40,000 pm CTC, depending on the level of experience
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202656 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining di...Job Reference #: 202656
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Opportunity Available!! Our leading client in the Auditing space is looking to employ a Chartered Accountant (SA) to join their dynamic team in Johannesburg.
Job Description:
To provide a management role within the Audit Department
The PMB based candidate will be responsible for Audit, Accounting and Tax.
Business Development
Review and sign off all Reports
Manage Quality control within the Firm
Oversees the training, development and supervision of staff.
Develops, manages, and monitors the branch revenue target
To be able to implement and manage projects.
Must be/ or be willing to be a SAICA Trainee officer
An existing portfolio of clients would be an advantage
Job Requirements:
Tertiary qualification - Qualified CA (SA) and Registered Auditor (RA)
Minimum of 3 years post CA(SA) qualification experience within an Audit firm
Must be a Registered Auditor
SECTOR: Finance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA4Ni9CRw==&jid=1815810&xid=E.L002086/BG
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
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JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate thecustomer relationship and meet various KPIs. Connect with the customer,conduct needs analysis and propose customer solutions. Needs a solidknowledge of products, their characteristics, and market as well as focus ongrowth of the brand.
RESPONSIBILITIES
Customer Relationships DevelopmentCustomer Needs ClarificationSell Customer PropositionsOperational ComplianceCustomer Relationship Management (CRM) DataPerformance ManagementPersonal Capability BuildingSales Opportunities Creation
EDUCATION
Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous)
EXPERIENCE
1 year telephonic sales experience (essential)
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
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A well-established financial services business is seeking to appoint a Investment Principal - Third Party Fund Raiser
Qualifications:
Minimum of Bachelor’s Degree in Finance or Economics, or related field.
Post graduate degrees such as Masters in the same field, CA (SA), certifications such as CFA would be advantageous.
Experience:
Driven track record of successful fundraising and deal closures, with at least 5 years of experience in corporate finance, investment banking, or similar field.
Proficiency in financial modelling, valuation techniques, and risk analysis.
Exceptional written and verbal communication skills, with a demonstrated ability to craft persuasive funding proposals and deliver impactful presentations.
Strong negotiation skills and a keen understanding of legal and contractual aspects related to fundraising and deal structuring.
Ability to build and maintain strong relationships with diverse stakeholders, including capital providers and internal teams.
5-10 years’ experience in raising funds or/and managing funding partnership(s).
Experience in management of teams.
Experience in developing/reviewing and using corporate/project/structured finance financial models.
Grounded experience on development issues.
Strong customer focus and ability to engage effectively with senior officials of banks, corporates and governments.
Experience working in a high-level collaborative and culturally diverse environment.
Ability to manage multiple competing priorities while building effective relationships.
Extremely organized and persistent, with drive and determination to achieve goals.
Extensive experience B-BBEE verification/ rating service.
Extensive knowledge of the BEE Act, Codes of Good Practice, sector charters and PPPFA.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Finance
Job Reference #: SSC000595/AK
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Role Purpose Develop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy.
This position will challenge software engineering as well as people skills. From a software engineering perspective, you will have the opportunity to solve and design complex integration patterns. Various technologies are used within this space of which the major ones are Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux. Development challenges will include new software development as well as maintaining current software, including modernisation of platforms with minimal impact on business. From a people perspective you should be able to operate on your own and within a team setup, depending on the projects you will be involved. Knowledge sharing is key to the role and technical guidance as well as mentoring of junior to intermediate developers will be expected.
Responsibilities and work outputs
• Develop software based on technical design (Internal Process).
• Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.
• Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.• Contribute to the design of scalable solutions that supports the system architecture.
• Translate business requirements into workable solutions and document solution into technical specifications. • Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.
• Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.
• Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.
• Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements.
• Collaborate with testing team to co-create test cases.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Maintain existing programmes, ensuring all errors are resolved and documented.
• Advise and guide colleagues regarding effective business system analysis approaches and techniques.
• Review and q...
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Role Purpose
To be involved in all aspects of actuarial management of a short-term insurer with a focus on pricing and product development, including business intelligence, underwriting and other ad-hoc commercial involvements. This is a broad, technical role with opportunities to develop in a range of directions.
Responsibilities
• Perform data analysis and advise on appropriate actions to be taken. Collect data from various sources and assess the completeness and accuracy of the data
• Perform detailed statistical investigations using specialised software
• Assist in the implementation of various products on the chosen LOB system across all regions
• Devise methods and strategies to implement and monitor underwriting controls across various regions
• Devise and monitor the success of rate making and renewal strategies
• Assist with the cross-population of skills and ways of work that could find purpose in wider application • Build and maintain good working relationships with management across various regions
• Ensure adherence to escalation procedures and mandates on system • Design and develop products and processes that would suit the opportunities identified
Competencies required:
• Analytical
• Planning & Organising
• Problem Solving • Producing Innovative solutions to problems
• Action Orientation • Persuasiveness
• Effective Communication (written and verbal)
• Flexibility
• Resilience
• Personal Motivation
• Accountability
• Good interpersonal skills
• Financial Acumen Additional Information
• Enthusiastic and passionate about the job and the company
• Energetic and a quick worker
• Strong sense of Integrity and honesty
• Ability to respect confidentiality
• Deadline and results oriented
• Organised, self-disciplined and self-motivated
Experience and Qualifications
• Experience in short-term insurance
• Bachelors degree in Actuarial Sciences, Science, Finance Commerce or Business Sciences • Basic programming skills would be advantageous
Location: Centurion
If you are keen please share your updated CV along with current salary, expected salary and notice period to the below email
James@abcworldwide.com
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Role Purpose
Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business.
Responsibilities and work outputs
Internal Process
Define the required technology to support the businesss agreed IT Strategy, Philosophy and Enterprise Architecture.Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment.Translate business requirements into documented application architecture requirements, for application.Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards.Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery.Work within the Enterprise Architecture to integrate and propose viable solutions to business.Perform code reviews to ensure compliance with coding standards and best practices.Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area.Work closely with project teams, vendors and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture.Accountable for composition of detailed technical specifications, unit testing, and support documentation.Accountable for application development technical processes, from design to application.Define, document and maintain Application Architecture standards within the relevant business area.Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach.Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance.Provide accurate estimates of required effort for design and development, to assist in capacity management.
Client
Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.Deliver on ...
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I am recruiting for an excellent salesmen !
Requirements
Direct sales experience onlyNo telephonic salesNo call centre salesFace to face sales onlyGenerating own business leads is a mustFast pace sales environmentTarget driven salesPreferably experience in selling insuranceProven salesmen
The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers.
Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPls as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry
Salary Details
Fixed salary plus commission
Qualification
Matric/Grade 12FAIS Credits (preferable)RE 5 - a plusProven experience in FACE-TO-FACE SALES experience2 - 3 years DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent.Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation processAbility to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks
If you keen on this please send your CV to
james@abcworldwide.com
Include salary expectation, current salary, notice ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjE1MDU3Nj9zb3VyY2U9Z3VtdHJlZQ==&jid=1497799&xid=36150576
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Role Purpose
Implement the compliance strategy aligned to the compliance monitoring plan to assist the business in honoring their responsibility to comply with applicable regulatory requirements through directing the compliance function through identification, assessing, managing, monitoring and report on regulatory compliance risks facing the organisation.
The position shall further provide assurance that company policies and procedures are being complied with and that the organisation meets the regulatory and companys own standards and ensure that compliance support is aligned to business strategy.
Responsibilities and work outputs
Implement and manage an effective compliance program through the development and management of risk and compliance plans.Develop and review company policies including effective implementation of policies and guidelinesAdvise management on the company’s compliance with laws and regulations through detailed reports.Create and manage effective action plans in response to audit discoveries and compliance violations.Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.Tracking and monitoring of key risk indicators, controls and action plans.Assess company operations to determine compliance risk.Conduct research on compliance related topicsDevelop training materials and assist with training to ensure all employees are educated on the latest regulations and processes.Assist in compiling risk and compliance reportsCollaborate with other leaders on cross-functional initiatives that focus on the mitigation of compliance risks.Work with external partners such as Internal Audit to endure the effectiveness of the compliance functionAssist in innovate the Compliance program and function and identify improvements to existing processes and plans.Provide guidance to business and assist with implementation of compliance policies and projects.Drafting and compiling regulatory submissions.
Competencies
Excellent organisational and administrative skillsExcellent communication skills (verbal and written)Report writing skillsAccountable, takes Ownership and ResponsibilityAttention to detailNegotiation skills and Problem-solving abilityStrong People skillsAbility to work independently and in a team environmentAnalytical thinker with investigative instinctSelf-disciplined and self-motivatedStress Tolerance, tenacity and ResilienceProfessional approachAssertive and tactful with the ability to handle conflictResults driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUwNjA1NzY5P3NvdXJjZT1ndW10cmVl&jid=1512319&xid=1350605769
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Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value.
Key Performance Areas:
Contribute to the development of new business with either existing or new clientsProvide Monthly statistics to the GM: Life Operations (cancellations, lapse ratios, persistency ratios, etc.).Coordinate teams of Client Service Advisors (where applicable) to ensure client service standards are metActs as a support to Sales and distribution and Partnership departments on the more complex accountsEnhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of client’s business environments and requirementsProactively identify and manage potential problems/escalations within client base with appropriate resolution plans.Management of direct and indirect reportsSet clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamworkResponsible for the development and implementation of a retention’s strategyEnsure alignment of Group strategy and fulfilment of the business unit’s tasks, while ensuring maximum productivity and efficiencySpeak to clients regarding issues that are brought to the Ombudsman’s officeAct as the link between other departments, and Retentions and continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage riskSeek and continuously develop knowledge of our client business to build an understanding of their needsBe a trusted advisor to all clients through consultative engagements and adding value throughout the supply chainSchedule monthly meetings with existing client base, reporting on SLA’s, challenges, successes, threats, opportunitiesResponsible for maintaining and improving client satisfaction, retention, revenue and profitabilityResponsible for compliant dealings with clientsCarry out the performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basisEnsure that new consultants joining the team are trained and refreshed on products, scripts, and systems as and when neededCoach and guide bottom performers when the need arisesReactivate valuable inactive accountsImplement automated, multichannel CRM flows across all customer lifecycle stagesCreate effective communication (email, SMS, push etc) using industry best practice...
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Key Outputs:
To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.To provide administrative support in an office environmentSupply information to the (internal and external) customersRecord and calculate commission payableOnboarding of new businessEnsuring that the compliance and process checks are being done at onboarding stage.Ensuring that the communication feedback loop is adhered toEnsuring that supporting documentation is timeously uploaded and storedAdhering to SLA for all processesProvide weekly stats and reports to TL or as and when neededEnsuring that SOP is followed to remain complaintManage sales tracking tools and report on important information.Keep record of sales trends.Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.Stay up to date with new product and feature launches and ensure sales team is on board.Inter department enquiry management.Excellent customer service and effective communication.
Minimum Requirements:
MatricNQF Level 5 or Diploma in Business Management3 years sales administrative support experienceMinimum of 1 years’ experience in similar support roleAdvanced Computer literate - MS OfficeAbility to work under pressureAttention to detail and accuracyVerbal and written communication skillsProfessional personal presentationCustomer service orientationInformation managementOrganising and planningCoordinating meetingsHighly Numeracy level
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You will be responsible for applying data analytics techniques such as mining, generation, and visualisation, to deliver unparalleled Big Data support and service to the business. Responsible for transforming data into readable, goal-driven reports for continued innovation and growth.
KEY PERFORMANCE AREAS
Data Management:
Determine the most reliable source for dataDevelop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data setsAssist in the classification, collection, cleaning, loading, analysis, presentation, and reporting of data according to the organization’s definition: Sensitive (high risk) and Public (low risk)Maintain complete, accurate, valid, and timely dataContinuously ensure accuracy, integrity, and quality of data (access control, backup, etc.) by developing and implementing programs for data quality improvementExtract data from the systems and conduct a thorough analysis on the information retrievedDevelop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple data frameworksIdentify trends and opportunities for growth through analysis of complex data setsIdentify data entities and data sources that comprise enterprise dataEvaluate organizational methods and provide source-to-target mappings and information-model specification documents for data setsUpdate and maintain the documentation of each data element policy, data source, data provenance, data element business name, and data element definition on an ongoing basisResolve issues with regards to standard definitions for data elements that cross business boundariesResolve conflicts in the definition of centrally used data attributesEvaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning dataDefine and implement data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solution
Monitor adherence to data related compliance frameworks, policies and procedures
Monitor compliance with Enterprise data Governance PolicyMonitor and update procedures that satisfy specified information security requirements, including legal and statutory compliance obligations with the Financial Services Board, Promotion of Access to Information Act (PAIA), Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act (ECTA)
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Identify fraud trends and continuously develop process improvements and mitigation controls to support the Group Business. Proactively engage with key stakeholders both internally and externally to gather intelligence and create and develop relationships with key organisations.
Responsibilities of the Role:
Successfully lead a team of Investigation Officers by providing quality regulatory technical expertise, case direction and excellent operational management to ensure assurance procedures, file and document reviews etc.Maintains an overview of all cases within the team to provide expert technical guidance and case direction and ensure the work is always of high quality and that there is a consistent, timely approach taken with each case.Responsible and accountable for high-quality and timely case progression within the team.Provides regular case updates/reviews to senior managers and key stakeholders, especially in relation to high profile and sensitive matters.Positively and proactively contributes as part of the Investigation leadership team in implementing changes and improvements as appropriate.Ensure that reports and documentation are produced to the highest standards, which will stand up to the scrutiny of the Section 91 Tribunal and Courts - supporting and coaching Investigation Officers as required.Effectively manage and motivates the team/individuals by providing clear communication, robustly managing performance/providing timely constructive feedback (regular reviews) and supporting/coaching individuals to improve and fully engage in their own development and learning.Work collaboratively across the organization and demonstrate a positive and proactive approach to achieving organisational objectives, including providing expertise and taking responsibility for leading on projects and priorities.Investigations are outcomes-focussed, timely and a risk-based approach is developed and executed for each investigationInterpret policy and decisions to stakeholders for effective communicationRepresent the company at various forums and interact with other stakeholdersIdentify and report falsified claims to the Legal Operations for recovery purposesIdentify fraud trends by analysing data and industry alertsIdentify suspicious activity and work with appropriate teams to investigate and thwart the activityProvide statistical data on losses on a regular basisDevelop processes and procedures to prevent or minimise claims fraud lossesEnsure Service Level Agreement and turnaround times of external serviceproviders and internal investigators are adhered to Identify key risk indicators and establish mitigating controlsEnsure that expenditure is incurred within the limits of the sanctioned budgetEnsure that new r...
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Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business.
Duties:
Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.Enforce retention process end to end as per Standard Operating Procedures.Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.Submit weekly and monthly retention reporting as and when needed.Drive up-selling to existing for purpose of business growth and sustainability.Offer downgrade of products to retain customers.Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.Ensure that daily debits have run.Build positive working relationships with customers for repeat businesses.Effectively manage complex retention queries.Ensure payment schedules go out to the various brokers/schemes.Contribute to the development of new strategies for customer retention activities.Gather information from existing customers about customer service and customer complaints.Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.Manage and influence Lapse ratio reduction.Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.Work with the Sales team in implementing sales promotion activities.Deliver product presentations and demonstrations to customers.
Qualifications and Experience:
NQF Level 7: Bachelors degree in Sales, Customer Service, or related field / National DiplomaRE5.5 - 7 years retentions/ collections within insurance industry (Essential).2 - 3 years Sales experience (Essential).Ability to liaise effectively with stakeholders on all levelsAbility to multitask.Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY3NTM0NTE1P3NvdXJjZT1ndW10cmVl&jid=1305812&xid=2767534515
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My client in the Short Term Insurance is looking for a Broker
Minimum requirements for successful candidates:
MatricFull qualification (NQF4) Short-term insurance - Commercial and Personal lines.Successfully completed the class business examSuccessfully completed the RE5 examCurrently registered with the Financial Sector Conduct Authority as a full representative2+ years, of experience as a representative rendering Financial Advice and Intermediary servicesMust be computer literate on a basic intermediary level on Microsoft softwareMust have excellent negotiation and presentation skills and possesses the ability to close dealsMust have high initiative and entrepreneurial skills and must be able to work independentlyOwn transport and a cell phone are mandatoryAFRIKAANS & ENGLISH First Language ESS
Responsibilities will be, but are not limited to:
Prospection and closing of new businessMaintaining existing businessTo have a holistic approach to financial adviceEstablishing and defining a professional relationship with clienteleAnalysing and evaluating current insurance policies and cover informationDeveloping and presenting recommendations and/or alternatives to clienteleThe implementation of recommendationsThe monitoring and maintaining of clients short-term insurance portfolios
The remuneration and value proposition are to be compiled in collaboration with each successful individual advisor.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTIwNTAwNjM1P3NvdXJjZT1ndW10cmVl&jid=1289282&xid=4120500635
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To facilitate the development, administration and evaluation of strategies, resources and programs that will ensure the organisation has engaged, effective leaders who drive positive business outcomes and support their employees’ development.
Minimum Requirements:
NQF Level 8: Honours Degree in business, human resources, education, psychology, or related field.Masters/PhD in related discipline: Instructional Design, Education, Organizational Psychology, Business, etc. (Advantageous)Certifications and/or experience delivering professional development courses (e.g., Situational Leadership, DiSC, Strengths Finders) and familiarity with diagnostic-driven learning courses.7 - 10 years of experience in people-development program design and management with increasing levels of responsibility and scope.Minimum of 5 years of experience focused specifically on leadership/organisational development for an organization.Experience in program and project management.Background education design and delivery, focusing on adult learning and content; instructional designUnderstanding of adult learning theory with a grasp of instructional design techniques.Experience in leadership, executive and corporate education.Experience designing leadership learning programs internally from the ground-up.Experience engaging and building relationships with 3rd party vendors.Experience facilitating workshops and programs (in-person and virtual) for audiences ranging from new/early career leaders through senior executives.
Competencies:
Strong diplomacy skills with the ability to build meaningful relationships with all levels of leadership and vendors.Ability to adjust communication style appropriately to the audience.Ability to implement creative learning solutions.Understanding of leadership development approaches, adult learning and leadership theories, and phases of the learning experience design lifecycle.Demonstrated ability to be a big picture thinker, strategist, and long-term planner.Strong business partnering skills.Ability to coach others.Able to maintain discretion and integrity of confidential information.Resourceful and able to work independently with initiative.Ability to focus on varied projects simultaneously.Ability to influence and guide processes with appropriate approach and execution.Proficiency and interest in applying new technologies and tools.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MzQwMDY1MTg/c291cmNlPWd1bXRyZWU=&jid=1308374&xid=434006518
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Responsible for selling non-COID solutions to the top 50 class clients while building and maintaining relationships with them.
Key Performance Areas:
Manage business intelligence and business generated leads in a professional and timely manner.Customer Service and Relationship ManagementLead analysis initiatives and service improvement reviews across all clients.Build strong relationships with clients from initial call strategy gaining their trust and respect.Attend prospect premises to undertake surveys and progress sale.Prepare periodic sales pipeline reports showing sales volume and potential salesRevenue generation through selling of non-COID and other products to mining and metal clients.Follow up on sales opportunities for clientsMitigate controllable Risks through Quality, due diligence, and disclosures.
Qualifications and Experience:
NQF 6 National Diploma in an FSB recognized qualificationCertified Financial Planner is AdvantageousRE5 (Representatives) non-negotiable and RE1 (Key Individual) advantageousFAIS accreditedAt least 5 years proven sales experience at senior levelAbility to interact at a C suite levelKnowledge of business policies, processes and procedures, legal complianceHighly developed, demonstrated Sales SkillsProven track record of sales experience in a Business-to-Business employee benefit product environmentAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contributionDemonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreachDemonstrated ability to see the big picture and provide useful advice and inputCompetitive in their approach to businessExperienced in identifying potential client’s teams about potential markets, desirable product features, go-to-market best practices, and measuring the success of outreach and product salesComfortable and able to act with authorityTakes full accountability for performance and developmentCommitment to continuous learning.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzAwOTQ3MTk/c291cmNlPWd1bXRyZWU=&jid=1305106&xid=570094719
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Ready to Elevate the Insurance Game? Join our client as a Business Partner!
Were seeking a dynamic and forward-thinking Business Partner to be the driving force behind our clients insurance revolution..
Developing and implementing a cutting-edge business strategy. Building and nurturing strong partnerships within the insurance ecosystem. Identifying emerging market trends and seizing new opportunities. Collaborating with cross-functional teams to drive growth. Innovating insurance products and services to meet evolving customer needs. Ensuring compliance, ethics, and a customer-centric approach.
Requirements:
Extensive experience in the insurance industry, with a strong track record of success.Stable track record Must have commercial sales for at least 5years RE ,150 FAIS credits in short term insurance Exceptional interpersonal and negotiation skills. Leadership acumen with the ability to inspire and lead teams. A deep understanding of insurance regulations and compliance.Global mindset, with the ability to navigate diverse markets. Passion for innovation and a customer-first mentality.
Join us on this exhilarating journey, and together, well craft a future where insurance is not just a safety net but a source of empowerment!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI2Nzc4MTc4P3NvdXJjZT1ndW10cmVl&jid=1756137&xid=1826778178
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Are you an experienced Claim Handling professional with experience in a large insurer?
If you are keen to develop your skills and progress your career within one of the worlds largest insurers then we would love to hear from you !
This role plays a key part of our South African Claims function and requires delivery of efficient and professional claims service across the Property portfolio in South Africa.
The primary function is to achieve the best possible outcome of all claims presented by working closely with TPA’s, brokers and clients and offering support when required and to ensure that only claims that fall within the scope of the cover are paid accurately and efficiently.
Another key element is ensuring that sound and thorough practices are adhered to when performing coverage & loss verification analyses and liaising with the claims managers, local underwriters, finance and other business areas is an integral part of this role.
KEY RESPONSIBILITIES:- Processing new insurance claims notifications and guiding insured/broker on how to proceed with the claim
- Collecting accurate information and documentation to continue with the assessment of a claim
- Assess claims in accordance with Chubb’s service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim.
- Ensure systems, procedures and controls are followed and make sure claims are investigated adequately, reserves are posted promptly and accurately and are monitored and updated timeously.
- Ensure that valid claims are paid and provide support in respect of all high profile claims that impact the business and ensure they are brought to a successful conclusion. This may involve liaison with policyholders, other professionals, insurers, loss adjusters, brokers, attorneys, LOB heads and third parties by letter, telephone, or meetings.
- Monitor performance and processes of service providers, raising breaches to Claims Management.
- Handling any complaints associated with a claim and alert underwriters on accounts that attract high frequency losses for preparation of renewal terms
- Monitoring and handling of any recoveries and applying the Key fraud Indicators to the claims. Ensuring the customer is treated fairly and that the customer receives excellent service.
REQUIRED SKILLS AND EXPERIENCE:- Relevant Insurance Industry Qualifications preferred
- Claims experience required (Property experience advantageous)
- Strong negotiation, written and verbal communication skills
- Demonstrable Claims product knowledge with a strong Client Focus
- Results driven with ability to handle high claims volumes daily
- Able to work under pre...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQzOTIzODczP3NvdXJjZT1ndW10cmVl&jid=376442&xid=2043923873
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