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IT Account Manager

5 months ago1092 views
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General Details
Location:
Sunninghill, Johannesburg
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Job Requirements:
  • Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. (Some roles may accept equivalent experience.)
  • 35 years of experience in IT sales, account management, or a related client-facing role, preferably in a technology-driven environment.
  • Understanding of IT products, services, and terminology, such as networks, cloud computing, software licensing, cybersecurity, and managed services.
  • Strong verbal and written communication abilities to effectively explain technical concepts to non-technical clients.
  • Proven ability to build trust, manage client relationships, and handle negotiations.
  • An analytical mindset to assess client needs and recommend appropriate technical solutions.
  • Familiarity with project management principles and the ability to work across multiple teams to meet client goals.
  • Experience using customer relationship management (CRM) tools like Salesforce, HubSpot, or Microsoft Dynamics.
  • Ability to identify new business opportunities and contribute to revenue growth.
  • Certifications such as CompTIA A+, Network+, ITIL, or vendor-specific credentials (e.g., Microsoft, Cisco) can be a plus.
Job Duties:

  • Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their IT needs are understood and addressed effectively.
  • Technical Consultation: Serve as a trusted advisor on technology solutions, working closely with clients to recommend IT systems and strategies aligned with their business goals.
  • Sales and Account Growth: Identify opportunities to upsell or cross-sell IT services and solutions, contributing to revenue growth within assigned accounts.
  • Project Coordination: Collaborate with internal IT teams to deliver solutions, manage timelines, and ensure the successful implementation of projects.
  • Issue Resolution: Act as the primary point of contact for client concerns or service issues, ensuring timely resolutions and client satisfaction.
  • Reporting and Documentation: Maintain accurate records of client interactions, service agreements, and project progress. Provide regular performance and usage reports as needed.
  • Contract and SLA Management: Oversee contract renewals and ensure compliance with service level agreements (SLAs).
  • Market Awareness: Stay informed about emerging technologies and industry trends to provide strategic guidance and maintain a competitive edge.
Salary:
R30 000 R35 000 CTC (Based on your experience)

How to apply:

https://www.executiveplacements.com/Jobs/I/IT-Account-Manager-1196693-Job-Search-06-23-2025-04-33-48-AM.asp?sid=gumtree
Id Subtitle 1327693784
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Executive Placements
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