Customer Relationship Manager (Network)

This role is central to managing and expanding relationships with digital and banking payment networks, with a strong focus on optimising transaction performance, strengthening partnerships, and supporting sustainable business growth.

The successful candidate will be a strategic, commercially minded professional with deep experience in the fintech, banking, or payments ecosystem. They will take ownership of a portfolio of payment networks, ensuring excellent relationship management, retention, and expansion while identifying opportunities for innovation and scale across Africa.

Key Responsibilities:

• Own and grow relationships with digital and banking payment networks to drive transaction volume and revenue growth.
• Develop and execute joint sales and growth strategies in collaboration with payment network partners.
• Lead the onboarding of new payment networks, working closely with Operations, Finance, Legal, and IT on contracts, pricing, and technical integrations.
• Ensure the successful delivery and ongoing performance of products and services, managing operational, technical, and commercial queries.
• Monitor transaction performance, analyse data trends, and forecast volumes to support strategic decision-making.
• Identify market trends, competitive activity, and new opportunities to refine commercial and product strategies.
• Build and maintain strategic partnerships, representing the business at industry events, conferences, and networking forums.
• Support marketing initiatives, collaborating on campaigns, partner collateral, and promotional activities.
• Drive expansion of payment network relationships across African markets.
• Track, report, and present on business development progress, including performance metrics, insights, and growth outcomes.

Minimum Requirements:

• Relevant tertiary qualification.
• 58 years experience within fintech, banking, or the payments industry.
• Proven experience in business development, partnership management, and scaling initiatives.
• Strong understanding of digital platforms, product development, and product management.
• High level of proficiency in MS Office and data analytics tools.
• Valid drivers license and willingness to travel when required.
• Fluent in English with a good working understanding of Afrikaans (additional languages advantageous).

This role is ideal for a relationship-driven professional who enjoys operating at the intersection of technology, partnerships, and commercial growth, within a flexible, forward-thinking environment.