Production Coordinator

Job Purpose:
Our client desires a candidate who is a strong cultural fit and shares their goals. They need a technically sound individual who is also innovative and creative. The ideal candidate is autonomous, self-driven, and excels at delivering results. A mature, knowledgeable professional who takes great pride in their work is essential.

Key Responsibilities:

• Providing 1st and 2nd level support for all our client's products and services.
• Logging and managing projects/tasks in a ticketing system through to resolution.
• Liaising with the Development Team to analyse and resolve issues.
• Facilitating client on boarding through basic project management.
• Coordinating with internal and external support teams.
• Conducting final-stage product testing for quality assurance.
• Preparing daily, weekly, and monthly reports for management and customers.
• Attending meetings and preparing minutes or presentations as needed.
• Creating training materials and release notes.
• Training new users on our client's products.
• Managing disputes related to product misuse.
• Communicating rollout status and updates to all stakeholders.
• Monitoring system performance, escalating issues, and reporting downtime.
• Liaising with technicians, contractors, and sales teams to ensure project efficiency.
• Maintaining up-to-date knowledge of all project office activities to provide cover when needed.
• Occasional overtime may be required for deployments outside office hours

Requirements

• A relevant tertiary qualification is advantageous but not essential.
• A minimum of 5 years of prior working experience as a Production Coordinator is required.
• Must be highly computer literate with above-average MS Office skills.
• Experience in the financial services sector is considered an advantage.
• Own transport is essential, as travel to clients may be required

Skills And Competencies

• Minimum 5 years of direct experience as a Production Coordinator, ideally within the Financial Services sector.
• Advanced proficiency in Microsoft Office, especially Excel.
• Exemplary, clear, and accurate communication skills in English (other languages are a bonus).
• Quick learner with strong problem-solving and analytical abilities.
• Meticulous attention to detail and commitment to seeing tasks through to completion.
• Excellent time management, multitasking, and prioritization skills.
• Strong planning skills with accountability for personal and team goals.
• Outstanding interpersonal skills for effective collaboration, with the ability to work both independently and as part of a team.
• Proactive in building relationships and sharing knowledge.
• Strategic and rational thinker with
  
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