Workflow Automation & GenAI Support

About The Role
Assist the IT Department by supporting the creation and maintenance of simple automations and helping to promote the use of GenAI and Google tools across the organisation. The candidate will shadow senior staff and gradually take on small tasks independently.

Key Responsibilities (Entry-Level)

• Assist in building and updating simple workflows using:
  Google Forms
  Google Sheets
  Shared Drives
  Basic automation triggers (under guidance).
• Support teams in using GenAI tools effectively for everyday tasks.
• Help produce simple user support material (FAQs, screenshots, how-to notes).
• Shadow IT staff during system testing, small roll-outs and troubleshooting.
• Record user queries and challenges for escalation to IT experts.
• Assist with collecting feedback and improvement ideas from business users.
• Help catalogue automations, use cases and tool deployments.
• Participate in small internal technology improvement projects.

Skills and Qualities Required

• Passion for technology, automation and GenAI tools.
• Enthusiastic problem-solver with a willingness to experiment and learn.
• Basic familiarity with Google tools or workflows (preferred but not required).
• Ability to follow guidance and build confidence over time.

Exposure (Not Core Duties)

• POPIA and cyber awareness
• Process optimisation methods
• Broader business compliance concepts

Minimum Requirements:

• South African unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric Certificate (with results).
• Diploma or Degree in Information Technology or any related qualification.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and tender submission portals.
• Attention to detail and ability to meet tight deadlines.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.