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Trading Platform Software Support Specialist

2 days ago16 views
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General Details
Location:
Kensington, Johannesburg
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Provide application support to users: respond to, resolve, and log in-bound customer calls, identify issues, and deliver both immediate and long-term solutions.
  • Investigate and analyse system issues to determine root causes and implement corrective actions.
  • Participate in the design and delivery of system developments and enhancements, ensuring alignment with budgets, timelines, specifications, and industry standards.
  • Offer system knowledge and consultancy for divisional and cross-divisional projects, ensuring business process requirements and best practices are met.
  • Review and recommend continuous improvements for systems and support processes.
  • Document technical information and processes for existing and newly developed functionality to maintain up-to-date system support.
  • Maintain data quality and integrity within systems.
  • Communicate clearly, professionally, and effectively with colleagues, customers, and suppliers.
  • Perform system maintenance tasks according to agreed schedules.
Requirements:
  • Minimum 3 years of application support experience, covering infrastructure and operational aspects.
  • Experience with IT Service Management ticketing systems (JIRA Service Management preferred).
  • Intermediate-to-advanced SQL expertise, including stored procedures, queries, triggers, jobs, and general database management. Understanding SQL replication is a plus.
  • Excellent written and verbal communication skills for technical and non-technical stakeholders.
  • Strong problem-solving and analytical abilities.
  • Experience supporting and maintaining production systems in a customer-facing environment.
  • Ability to organize workload and manage multiple tasks simultaneously.
  • Familiarity with database systems, reporting, and query tools.
  • Demonstrable technical aptitude and a desire to provide excellent customer service.
Skills & Qualifications:
  • Minimum 3-year tertiary qualification from an accredited university in Commerce, Computer Science, or Industrial Engineering.
  • Strong understanding of SQL, including system design and implementation.
  • Knowledge of financial markets is advantageous.
  • Excellent technical, problem-solving, and communication skills.
  • Ambitious, dynamic, and ethical team player with a strong desire for self-improvement.

https://www.executiveplacements.com/Jobs/T/Trading-Platform-Software-Support-Specialist-1271692-Job-Search-03-13-2026-10-15-34-AM.asp?sid=gumtree
Id Subtitle 1352175759
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Executive Placements
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