Technical Specialist

New contract opportunity available on 6 months contract for Technical Support Specialist in Client Service (CIB) - To provide Technical support and resolve client issues in resolving host-to-host connectivity issues, regression testing, in UAT environments and ensure changes into production.

A top-tier banking institution is seeking a Client Service Technical Specialist to provide expert technical support to corporate and institutional clients using treasury and trade solutions. This role is ideal for a detail-oriented professional who enjoys troubleshooting, client engagement, and ensuring seamless host-to-host connectivity.
Youll work closely with internal technical teams and external clients to resolve complex issues, test system changes, and ensure stable production releases all while playing a key role in enhancing client experience.
Whats in it for you?
Exposure to enterprise-level banking systems, cutting-edge treasury technologies, and a collaborative environment where your technical expertise truly makes an impact.

Key Responsibilities

• Resolve host-to-host connectivity issues for treasury and trade clients, ensuring minimal disruption to business operations
• Interpret and resolve client file formats to enable successful processing of payments and collections
• Conduct regression testing in UAT environments to validate system enhancements and changes before production deployment
• Collaborate with internal technical and support teams to resolve complex client incidents and technical queries
• Manage change requests, including new IP configurations for QA and production environments
• Maintain accurate documentation of client interactions, issues, and resolutions within the CRM system
• Provide technical guidance and support to clients, empowering them to resolve routine technical queries
• Adhere to SLAs and escalation procedures while contributing to continuous service improvement initiatives

Job Experience & Skills Required / Ideal Candidate Profile

Education:

• Bachelor of Technology in Information Technology (or equivalent)
• Honours degree in IT would be advantageous

Experience:

• 45 years experience in business or systems analysis, technical support, or a similar banking/financial services role
• Experience supporting treasury systems, payments platforms, or host-to-host connectivity solutions
• Exposure to UAT testing and production release processes

Skills:

• Strong understanding of file formats used in payments and collections
• Technical troubleshooting and problem-solving skills
• Excellent client communication and stakeholder engagement abilities
• Experience working within SLA-driven environments
• Ability t
  
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